I have been playing @ Rushmore since 2008 and am usually paid within 10 business days via wire...I am a US player.
As of today, I am still waiting to receive payment for two "approved" withdrawals totaling over $6000. One is now at 20 business days from when it was approved and the other is at 15 business days.
After speaking to several managers and other "VIP" hosts, they all say that I will be paid, it is a priority, blah blah blah...
Apparently, they cannot (or are not) processing ANY payments, regardless of the method, yet they are still accepting deposits...wtf?
At what point should I just dispute the charges (deposits to the casino) on my credit card? Are there any consequences if I do this? I've put over $6k worth of CC charges through Rushmore in the last 60 days, so obviously, I'd only dispute the amount they owe me.
Right at the last possible moment, and only if there is no sign of any progress, or clear evidence that these excuses are bogus.
It seems they are not processing ANY payments at all, and they have no idea when they will solve the problems. There is therefore NO guarantee that ANYONE will be paid at present, since they don't know if these issues CAN be solved.
It seems VERY suspicious that a "technical issue" could cause such a COMPLETE shutdown of EVERYTHING related to payments. If they were more willing to tell us more about the nature of the problem we might understand, and be more patient, however the secrecy is worrying. Secrecy usually means there is something to hide that is WORSE than the information being released.
This is how the EWX fiasco has played out. They used the "technical issues" excuse for WEEKS, but the longer it takes to solve a "technical issue", the less believable the excuse becomes. It seems Rushmore have had this particular "technical issue" for almost a MONTH, and it does not JUST affect US players either, so CANNOT have anything to do with the additional problems involved with processing through the US borders.
The most obvious explanation is that they have taken a MASSIVE hit because of the US situation, and have lost access to pretty much all their funds, and need to find further liquid funds to begin processing payments again. Technically they are not "bust" in such a situation, but would be unable to pay anyone until they had alternative funds in place. Despite being a "US problem", it would also have a serious impact on payments to non-US players.
EWX was a major player in the US processing system, so there must be considerable sums tied up on both sides (players & operators).