Bullsbet.io Refuses €17,000 Payout Over “Multiple Accounts”

[Delve11]

Hey everyone,

I'm reaching out to share a frustrating experience I’ve been having with Bullsbet.io Casino and hopefully get some advice. I’m a long-time online casino player from Japan, and this time, it feels like the casino itself is pulling a scam to avoid paying my winnings.

Here’s the story: I won €17,000 at Bullsbet.io, but when I tried to withdraw, they rejected it, claiming I had multiple accounts. They based this on things like my IP, device details, and browser cookies—but I know for a fact I’ve only ever used my contracted home internet for this account. I’ve been careful since I was falsely accused of “multiple accounts” by another casino when I was using public Wi-Fi. I’ve been playing for three months here with zero issues until Bullsbet.io started having serious system errors last week.

During that time, the wagering requirements only registered at 50%, I couldn’t access some games, and I even got locked out of my account. I reached out to their support to report these glitches, but with my bonus expiring in 48 hours, I had to keep playing. To make matters worse, a friend who works in casino affiliates told me that this casino probably uses an in-house tool for detecting accounts, which can easily mess up and flag the wrong players—especially iPhone users like me.

Casino Guru (acting as an "independent investigator") backed up the casino’s claim and closed my complaint, but it seems like they just took Bullsbet.io’s side. They kept repeating the same line about multiple accounts with no real proof beyond the casino’s “evidence.” But here’s the kicker: other players on forums are reporting similar “multiple account” accusations and account lockouts, and I’m starting to think Bullsbet.io is just using this as a tactic to keep winnings.

My Questions:

1. Does anyone know if Bullsbet.io uses third-party tools to detect accounts? From what I’ve heard, external tools are much more reliable, so it’s suspicious they wouldn’t use one.
2. How can I appeal this decision or get someone else to look into it? The casino and Casino Guru both seem to have washed their hands of it. Is there another authority or a legal route I can pursue?
3. Can anyone with experience in the industry reach out to Bullsbet.io? I’m even willing to pay a success fee if someone can help me get my winnings.

Honestly, it’s so frustrating—I’ve been loyal to online casinos for years, and now they’re taking advantage. Any advice or even moral support would be really appreciated. Thanks for reading, everyone, and please beware of Bullsbet.io if you’re thinking of playing there!

Let’s stand up to these shady tactics and fight for fair play.

 

[dunover]

You have posted this complaint on numerous sites and now have turned up here.

Please read the forum rules about this.

For a start they are unlicensed, they do not have a valid Curacao license as they claim, it's a non-number. Not that one would help you anyway.

P.S. You are NOT in 'Japan' so I hope you didn't give the casino bogus information as well! May explain a few things.

 

[Delve11]

You have posted this complaint on numerous sites and now have turned up here.

Please read the forum rules about this.

For a start they are unlicensed, they do not have a valid Curacao license as they claim, it's a non-number. Not that one would help you anyway.

P.S. You are NOT in 'Japan' so I hope you didn't give the casino bogus information as well! May explain a few things.

Hello Dunover Thank you for your response...
Here are are a few prove to my claims; Hope this helps.

 

[hubbadubbadingdong]

TLDR: An imaginary casino refuses to pay out an underage gambler ; that is spoofing their residency.

 

[hubbadubbadingdong]

Also - I like the post where he claims to want commment on “post he came across” - Although he just posted it

> Username is Ok-Service2049.

You do not have permission to view link Log in or register now.

Story would have stuck, had he not used the Japanese route to redemption.

 

[mulven]

Let’s stand up to these shady tactics and fight for fair play.

Looks like the casino stood up and fought for fairplay. Your story is bullshit. Best guess is you multi-account remotely. Your Guru account has 16 complaints, most of which involve confiscations rather than delays and usually due to suspicions of multi-accounting, sounds like you aren't very good at it either.

Additionally you seem to target certain promotions, including ones with errors in their terms. An example being you took advantage of roulette being classed a certain way erroneously. That just revealed to that casino that you exploit bonuses offers and regardless of anything else they would have had you flagged for that as it shows deep understanding of their terms and definitive action to exploit what you knew to be a mistake.

If I were you I'd be worried about the team at CG will start siding with the casinos more often purely because of their history with your complaints and multiple casinos proving deception is at play.

The resources casinomeister has on offer are for legitimate players rather than to be used as a tool for people committing fraud. If you failed to spoof your location to casinomeister I can see why so many casinos manage to catch you as its indicative of other mistakes.

For a start they are unlicensed, they do not have a valid Curacao license as they claim, it's a non-number. Not that one would help you anyway.

They've had a curacao

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with GCB since july, although as you said, probably wouldn't help things if this were a legitimate problem.

 

[dunover]

Looks like the casino stood up and fought for fairplay. Your story is bullshit. Best guess is you multi-account remotely. Your Guru account has 16 complaints, most of which involve confiscations rather than delays and usually due to suspicions of multi-accounting, sounds like you aren't very good at it either.

Additionally you seem to target certain promotions, including ones with errors in their terms. An example being you took advantage of roulette being classed a certain way erroneously. That just revealed to that casino that you exploit bonuses offers and regardless of anything else they would have had you flagged for that as it shows deep understanding of their terms and definitive action to exploit what you knew to be a mistake.

If I were you I'd be worried about the team at CG will start siding with the casinos more often purely because of their history with your complaints and multiple casinos proving deception is at play.

The resources casinomeister has on offer are for legitimate players rather than to be used as a tool for people committing fraud. If you failed to spoof your location to casinomeister I can see why so many casinos manage to catch you as its indicative of other mistakes.


View attachment 202556
They've had a curacao

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with GCB since july, although as you said, probably wouldn't help things if this were a legitimate problem.

That's odd, as when you type it (domain) into the portal there it comes up as invalid.

 

[mulven]

That's odd, as when you type it (domain) into the portal there it comes up as invalid.

how are you managing to search the portal, when I had a look there it seemed like that was only properly usable by people with logins. If there was a working search function that would be great

If you put the domain into this "URL: cert.gcb.cw/certificate?id=DOMAIN_TOKEN" then it would return invalid as its not compatible with that data. although it wouldn't be that as you are a webmaster so know what a token is.

 

[Guntis]

Sometimes casinos have poor geo-blocking which lets you in from restricted countries. And if you click the license logo from a restricted country, it will show as inactive. But when accessed from an accepted country you see an active status. I think it depends on Curacao's website, not the casinos.

 

[mulven]

I think it depends on Curacao's website, not the casinos.

I don't think the certificate website itself changes appearance based on location, I've probably checked about 800 certificates in the last day or so and maybe 15 were "not found" which was due to those certificates being deleted probably. Mostly checked from a UK I.P. but I've had a VPN on various countries on/off throughout to access certain sites for checking.

 

[Mark_Lottomart]

Hello Dunover Thank you for your response...
Here are are a few prove to my claims; Hope this helps.

Courtesy note to say one of those screenshots contains your name, you may want to edit that out.

Mark

 

[Guntis]

I don't think the certificate website itself changes appearance based on location, I've probably checked about 800 certificates in the last day or so and maybe 15 were "not found" which was due to those certificates being deleted probably. Mostly checked from a UK I.P. but I've had a VPN on various countries on/off throughout to access certain sites for checking.

I appreciate the information about the 800 sites you share. However, i've seen a few cases here when people claim a casino isn't licensed when it actually is. It should be somewhere in crypto or Curacao related threads, and the thing was to simply change a checking location - and that's why i've mentioned it. Maybe with this new GCB license, it isn't the case now since they only have one website.

 

[mulven]

However, i've seen a few cases here when people claim a casino isn't licensed when it actually is

I would guess that the most common reason for this is sites switching the footers/t&cs depending on location.

Initially thought only the dodgier sites do this but I've come to realise its alot more common than I thought. UK connections usually get a company registered with costa rica, PAGCOR (phillipines) or a blank footer whilst visitors from markets India, Canada, Brazil etc might get the "normal" version of the site which has the GCB insignia.

Big legitimate sites also juggle companies but that is with no ulterior motives as its multiple higher grade licences like MGA/UKGC/KGC and they show you the one most applicable to location. The curacao swaps to essentially no licence seems to be a way to skirt some rules and get access to more customers.

 

[jasonuk]

I would guess that the most common reason for this is sites switching the footers/t&cs depending on location.

Initially thought only the dodgier sites do this but I've come to realise its alot more common than I thought. UK connections usually get a company registered with costa rica, PAGCOR (phillipines) or a blank footer whilst visitors from markets India, Canada, Brazil etc might get the "normal" version of the site which has the GCB insignia.

Big legitimate sites also juggle companies but that is with no ulterior motives as its multiple higher grade licences like MGA/UKGC/KGC and they show you the one most applicable to location. The curacao swaps to essentially no licence seems to be a way to skirt some rules and get access to more customers.

It's common across the industry - so that alone isn't an issue. When trying to establish licensing, I'll check from a few (VPN) locations for that reason - it can throw up some interesting anomalies.

However if the terms and conditions and license mismatch from any location then that should be a concern - because what you think you are agreeing to and what you have agreed to can be very different.

I would say if you're getting a blank footer for any casino then consider it a red flag - because either they aren't licensed at all, or the "license" is so piss-poor it's not worth talking about (particularly Costa Rica and Anjouan being flavours of the month).

Regarding the OP:

They based this on things like my IP, device details, and browser cookies—but I know for a fact I’ve only ever used my contracted home internet for this account.

It concerns me you are trying to misrepresent this... only one of the three is directly related to your internet connectivity. If it was only IP addresses then there's much more room for false positives and you would have more of a case - but the mediator you used are suggesting correlating IP addresses and devices and tracking data and gameplay behaviour.

It feels like your questions about third-party tools are similarly a red herring... it's not rocket science to gather this information. At some point, a human would need to review the data and make a decision... and it sounds like they're making a much more specific allegation than what you are presenting to us.


The CGCB wash their hands of player complaints (surprise surprise), and they "encourage players to seek resolution directly with the gaming providers and to contact the appropriate legal channels if necessary". So no ADR, no regulator... and legal procedures would be expensive and way beyond the scope of a forum such as this.

 

[Delve11]

Hello Friends...Thank you for the response
I have already contacted the Gambling commission and legal processes will begin sooner.