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Royal Panda - I had a duplicate account, winnings unpaid.

Harry_BKK said:
Because every week there are 1 - 2 cases like this popping up here at Casinomeister and 99/100 it is attempted fraud.

The OP's post is exactly the same like dozens from others.... "i can't believe what's happening! they are stealing my money! I forgot xyz etc" - take your pick!

The OP again has not read the terms (Casinomeister posting rules) as he would have seen that in such cases he should first try to contact the casino rep to try and solve his issue out of the public eye. That is mostly the easier route. Instead he blasts the casino straight away and than is hoping for an amicable solution. :rolleyes:
Click to expand...

Sorry but not really correct. He should try and solve it with the casino. He doesn't need to try and solve it with the rep before posting.
He should always notify them about having started a thread though, so they have the chance to respond if they want to.
 
Tirilej said:
Sorry but not really correct. He should try and solve it with the casino. He doesn't need to try and solve it with the rep before posting.
He should always notify them about having started a thread though, so they have the chance to respond if they want to.
Click to expand...

upload_2019-2-3_21-58-38.webp


The OP has done none of it.
 
Harry_BKK said:
Sorry but I don't believe this SE / mistake / forgot / taken my money/ I want my deposits back - nonsense anymore. :rolleyes:

The OP is clearly an experienced player, so he knows exactly what is happening and what the terms usually are.

Now, if he opened a duplicate account with a different email (as he said) then RP could argue that he was trying to commit fraud. Hence, confiscating is the right thing to do.

From the player side, yes, he maybe should have deposits back but TBH he shouldn't. It would be a good lesson for the OP to do some due diligence before opening another account.
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To be fair Harry i think that would be tenuous if the email address was the only thing he changed as it's not core data (if all things remain equal) - rather than viewing as being wrongful/criminal deception (if he tried to conceal who he really was): though in civil cases the burden is lower.

Plus, if the email addy is the only thing that's been matched then the casino's fraud detection controls are wholly inadequate. Especially given that a lot of other casinos will pop up a message saying 'hey....did you forget your password as we think we know you' even if you change your email.

Whilst some people may find it incredulous that the OP 'forgot' (which I do), I would be incredulous if this is the height of a casino's detection controls (if just email addy's).

That being said the OP has approached the whole thing wrong, digging up TP reviews and other such elements to try and strong arm the casino. And as we know these cases tend to have more going on that we're told by OP's ;-)
 
pinnit2014 said:
To be fair Harry i think that would be tenuous if the email address was the only thing he changed as it's not core data (if all things remain equal) - rather than viewing as being wrongful/criminal deception (if he tried to conceal who he really was): though in civil cases the burden is lower.

Plus, if the email addy is the only thing that's been matched then the casino's fraud detection controls are wholly inadequate. Especially given that a lot of other casinos will pop up a message saying 'hey....did you forget your password as we think we know you' even if you change your email.

Whilst some people may find it incredulous that the OP 'forgot' (which I do), I would be incredulous if this is the height of a casino's detection controls (if just email addy's).

That being said the OP has approached the whole thing wrong, digging up TP reviews and other such elements to try and strong arm the casino. And as we know these cases tend to have more going on that we're told by OP's ;-)
Click to expand...

I can't fathom that RP would have only the email as identifier. Especially because for UK players they ask for the post code and the street address is then automatically added (you can't add the street address manually), hence, they have that plug-in in place. Plus you have to enter your mobile number. I would bet my last shirt that they take at least those 3 items in addition to the full name.

But then we know from other threads that fraudster (not saying OP is) slightly change name/postcode by one character or other things to trick the system.
 
Harry_BKK said:
I can't fathom that RP would have only the email as identifier. Especially because for UK players they ask for the post code and the street address is then automatically added (you can't add the street address manually), hence, they have that plug-in in place. Plus you have to enter your mobile number. I would bet my last shirt that they take at least those 3 items in addition to the full name.

But then we know from other threads that fraudster (not saying OP is) slightly change name/postcode by one character or other things to trick the system.
Click to expand...

Those 3 items plus your full name you reckon? I’ll take that bet that they do not, for the reasons in my previous post.
 
Harry_BKK said:
I can't fathom that RP would have only the email as identifier. Especially because for UK players they ask for the post code and the street address is then automatically added (you can't add the street address manually), hence, they have that plug-in in place. Plus you have to enter your mobile number. I would bet my last shirt that they take at least those 3 items in addition to the full name.

But then we know from other threads that fraudster (not saying OP is) slightly change name/postcode by one character or other things to trick the system.
Click to expand...

If you change the postcode by 1 letter then you have to put a completely incorrect address in, if that were the case then the player is clearly trying to defraud the player. In this case the player stated all details were the same except the email address, if that is true then no matter what the OP's intention was, the casino are at fault for not carrying out proper checks. A lot of people change email addresses regularly, and mobile numbers too, either or both of those should not be the only identifiers on registration. If they detected a duplicate account the next morning as the OP stated then they could have done so on registration.
 
colinsunderland said:
I went through the whole registration form last night using the exact same details as my account and the only field that came up as not valid was the email address
Click to expand...

Im not surprised. Must be a nice little money earner for them when they (speculatively try to) enforce it. And yes, I do not think the OP is genuine, but you can’t run a business like that in 2019 either.
 
Guntis said:
I self-excluded myself from Royal Panda around 2 years ago.

A minute ago I tried to register again with the same details. The system immediately detected the same email and username.

Also tried to log in with the details I used to log in before but could not get in anyway!
Click to expand...

Try changing those two fields and mobile number and I bet it accepts your registration.
 
This is a highly rated accredited casino and you are in here bashing them, breaking forum rules and searching for bad reviews on them to use as part of your case. This is completely unacceptable in my opinion and royal panda have worked hard to earn their rating. I do not think a thread like this should even be allowed to run rampant but whatever not my call.

Just stop posting about it and wait for Melvin because there is not a single person that can help you right now aside from them. It's the weekend and reps are usually enjoying their days off away from this forum so just give it a couple of days to let RP respond.
 
I don't know what is truth in this case but there is no reason for a casino to take the money! That is pure theft.
The T&C are rules that is writen by the Casino, it not the law. Many casinos bend the T&C rules for streamers/highrollers/vip person but when a regular player bets 0.60€ in 1 line and its 0.10€ to much. And they have the right to take all the money!
 
Selfexcluded1 said:
i did try to resolve it with the casino they are not prepared to work with the player and said final decision.
Click to expand...
if the rep doesnt come forth in due time, CM has a free PAB service you can look into above
 
Please, be informed that we always ask our players to familiarize themselves with your terms and conditions. As you have opened multiple accounts we've had to confiscate your funds.
 
they where going to refund me and they said

Thank you for contacting us.

In line with our standard procedures, and our commitment to player security, we require you to submit one more documentation.
This will enable us to verify your identity and proceed with your refund. i sent it got this reply
 
Thank you for contacting us.

We always do our best to provide only highest-quality services to our players and we’re saddened to hear that your experience with our casino is not as good, as we'd hope for.

Upon creating a Royal Panda account, we always ask our players to read and familiarize themselves with out terms and conditions.

Furthermore, Royal Panda ensures links to its terms and conditions are displayed at the bottom of key web pages, including the homepage (
You do not have permission to view link Log in or register now.
), to ensure players can find them quickly and simply.

Due to a breach our terms and conditions by creating multiple accounts your winnings were confiscated.

As per clause 5.7 of our terms and conditions:

Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, Royal Panda will have the right to:

  • Close or block the member accounts held by the player; and/or
  • Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).
If the player notices that he/she has more than one member account, the player must notify Royal Panda immediately.

Please accept our apologies for any inconvenience caused.

Should you have any further questions we can assist you with, just let us know – we’re always happy to help.




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• Status: Closed

When replying, please ensure that you include the ticket ID in the email subject heading at all times. This helps us to track your previous replies, which means we can help you all the quicker.

Tip: you’ll find answers to many questions in our
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Selfexcluded1 said:
how is the casino allowed to steal my deposits.
Click to expand...

I highly recommend you stop saying they stole your deposit, it won't help you and they didn't steal your deposit at all. They retained it as per their terms and conditions that you agreed to. It seems very hard to get a straight answer out of you and things don't add up. You have already been given advice that you seem to have ignored, ie contact the rep then start a PAB. Most people on the thread aren't against you, but you are doing yourself no favours by keep using words like 'stole'.
 
colinsunderland said:
I highly recommend you stop saying they stole your deposit, it won't help you and they didn't steal your deposit at all. They retained it as per their terms and conditions that you agreed to. It seems very hard to get a straight answer out of you and things don't add up. You have already been given advice that you seem to have ignored, ie contact the rep then start a PAB. Most people on the thread aren't against you, but you are doing yourself no favours by keep using words like 'stole'.
Click to expand...

If they do not give the deposit fact he is right in calling it they have stolen it. Couldn't give a rats arse what the T&C say, no casino has the right to keep someones cash, they can refuse his business and close it but no right at all to keep it.

Like I have already said they will give him the money back I'm sure, but the amount of people trying to justify them keeping the money is crazy.
No accreditation, no high rating, no amount of nice reps or people picking the players suppose lies apart will justify ever keeping a persons money.

If he has done anything illegal involve the police, casinos are not police and do not decide to keep funds, never any excuse for that.
 
Harry_BKK said:
They do, every casino with an UKGC license must have a physical address in the UK.

You also have a designated ADR in their terms which you can use in case of a dispute.
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Norbert :
Hi, I'm Norbert. Thank you for contacting Royal Panda's customer service. I'm here to assist you today.
23:14colin:
hi
23:15Norbert :
Hello Colin. We're based in Malta and you can find all relevant information in our Terms and Conditions, Privacy Notice as well as About Us page.
23:16colin:
I've looked and can't find your UK address on any of the pages?
23:18Norbert :
Our office is located in Malta and our company is located there.
23:18colin:
ok, so just to clarify, you have no uk address I could post documents to?
Norbert :
That correct. If you need to provide us with any documents connected to verification, you can simply send them as scans/images/pictures to [email protected] or attach them directly to your account from "My account" section of our page.

No uk address
 
Please be advised that we have completed the investigation and after taking into consideration all the factors, we would like to inform you that your winnings confiscated.
> We understand this is not the news you wanted to hear. However, a decision was made and it's final.
 
nutnut said:
If they do not give the deposit fact he is right in calling it they have stolen it. Couldn't give a rats arse what the T&C say, no casino has the right to keep someones cash, they can refuse his business and close it but no right at all to keep it.

Like I have already said they will give him the money back I'm sure, but the amount of people trying to justify them keeping the money is crazy.
No accreditation, no high rating, no amount of nice reps or people picking the players suppose lies apart will justify ever keeping a persons money.

If he has done anything illegal involve the police, casinos are not police and do not decide to keep funds, never any excuse for that.
Click to expand...

Rubbish, its a libelous statement. From the theft act

(1)A person’s appropriation of property belonging to another is not to be regarded as dishonest—
(a)if he appropriates the property in the belief that he has in law the right to deprive the other of it, on behalf of himself or of a third person; or

Unless you are trying to say Royal Panda believe their terms and conditions to be fundamentally flawed or unlawful, then there is no theft.

I don't believe for one minute the T&C's would stand up in court, nor am I saying they shouldn't refund him, but it is not theft.
 
colinsunderland said:
Norbert :
Hi, I'm Norbert. Thank you for contacting Royal Panda's customer service. I'm here to assist you today.
23:14colin:
hi
23:15Norbert :
Hello Colin. We're based in Malta and you can find all relevant information in our Terms and Conditions, Privacy Notice as well as About Us page.
23:16colin:
I've looked and can't find your UK address on any of the pages?
23:18Norbert :
Our office is located in Malta and our company is located there.
23:18colin:
ok, so just to clarify, you have no uk address I could post documents to?
Norbert :
That correct. If you need to provide us with any documents connected to verification, you can simply send them as scans/images/pictures to [email protected] or attach them directly to your account from "My account" section of our page.

No uk address
Click to expand...

According to the UKGC and IIRC it was in a Betat thread some two years ago, they need a postal address in the UK if they want a UK license. But who knows, there might be ways to circumvent it.

Plus, the UK are still part of the EU, so taking them to court is no problem even if they have only a Malta address.
 
Last edited:
colinsunderland said:
Rubbish, its a libelous statement. From the theft act

(1)A person’s appropriation of property belonging to another is not to be regarded as dishonest—
(a)if he appropriates the property in the belief that he has in law the right to deprive the other of it, on behalf of himself or of a third person; or

Unless you are trying to say Royal Panda believe their terms and conditions to be fundamentally flawed or unlawful, then there is no theft.

I don't believe for one minute the T&C's would stand up in court, nor am I saying they shouldn't refund him, but it is not theft.
Click to expand...

We call all be pedantic and call it what you think sits right. But if he doesn't get his deposit back it is "not right", anyway he could just do a charge back and he would win.

I imagine he will be banned soon since hes spamming but hopefully we get a conclusion to this thread.
 
nutnut said:
We call all be pedantic and call it what you think sits right. But if he doesn't get his deposit back it is "not right", anyway he could just do a charge back and he would win.

I imagine he will be banned soon since hes spamming but hopefully we get a conclusion to this thread.
Click to expand...

It's not pedantic at all. It isn't theft, and by saying they stole his money, it is libel. Most people would want the rep and PAB's help. By accusing them of theft and making libelous statements, the rep is hardly going to be on their side from the start, and I very much doubt Bryan wants cease and desist notices or legal action because of statements like that.
 
Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).When a person takes something that belongs to somebody else without permission, that is stealing. The stolen object can be as small as a piece of candy or as big as a car. It can be taken from someone a person knows or from a stranger.
 
Selfexcluded1 said:
Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).When a person takes something that belongs to somebody else without permission, that is stealing. The stolen object can be as small as a piece of candy or as big as a car. It can be taken from someone a person knows or from a stranger.
Click to expand...

I suppose it's lucky for Royal Panda that you gave them permission then isn't it? Otherwise they would have stolen your money.
 
Selfexcluded1 said:
do they have the right to steal everyone money if they make a mistake
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there you go again.

Couple of questions, have you sent Melvin a PM?
Have you started a PAB?
Why did you self exclude the original account minutes after creating it?
As Harry said, you can still take them to court as they are in the EU just like us.
 
Selfexcluded1 said:
do they have the right to steal everyone money if they make a mistake
Click to expand...

Slowly but surely you come across as being a fraudster.

Your posts and tone is exactly what fraudsters use. Write plenty of stuff with "stealing", "theft" etc and mention many times the casino name as that will turn up on Google, thus trying to put pressure on the casino to act.

Plus, you are trying to drum up support among the Casinomeister community in the belief it will strengthen your case.

Have seen it dozens of times in my years here at CM and it won't be the last time either. So to me, you are a fraudster or somebody who tried it on by registering a second account, until it is proven otherwise. I am 99.9999% sure we have not seen all the facts in your case and at this point side with RP.

But, I stand to be corrected.
 
Other action
Other action date
02 May 2018

LeoVegas was penalised by the Gambling Commission for failings relating to misleading advertising and the handling of customers at the end of their self-exclusion period. During its investigation the Commission found that LeoVegas:

  • Was responsible for 41 misleading adverts
  • Failed to return funds to 11,205 customers when they chose to self-exclude and close their account
  • Sent marketing material to 1,894 people who had previously self-excluded
  • Allowed 413 previously self-excluded customers to gamble without speaking to those customers first or applying a 24-hour cooling off period before allowing them to gamble.
Following a review of LeoVegas’ licence the Commission concluded matters on the basis that LeoVegas would pay a £600,000 penalty, would divest itself of any funds received as a result of the failings, and pay the Commission’s costs.

For more information, please see the public statement on the
You do not have permission to view link Log in or register now.
.
 
Selfexcluded1 said:
Other action
Other action date
02 May 2018

LeoVegas was penalised by the Gambling Commission for failings relating to misleading advertising and the handling of customers at the end of their self-exclusion period. During its investigation the Commission found that LeoVegas:

  • Was responsible for 41 misleading adverts
  • Failed to return funds to 11,205 customers when they chose to self-exclude and close their account
  • Sent marketing material to 1,894 people who had previously self-excluded
  • Allowed 413 previously self-excluded customers to gamble without speaking to those customers first or applying a 24-hour cooling off period before allowing them to gamble.
Following a review of LeoVegas’ licence the Commission concluded matters on the basis that LeoVegas would pay a £600,000 penalty, would divest itself of any funds received as a result of the failings, and pay the Commission’s costs.

For more information, please see the public statement on the
You do not have permission to view link Log in or register now.
.
Click to expand...

Your point is? Why are you just copying and pasting stuff into the thread?
 

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