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Probation: Tropica Casino?

Discussion in 'Online Casinos' started by Refilliates Casinos, Dec 16, 2011.

    Dec 16, 2011
  1. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi everyone,

    Need your help please.

    As you know, white labels have been put into the Casinomeister (CM) Rogue Pit. We have been trying to get onto the CM Probation list so that we may prove ourselves as been a reputable outfit, however not getting any replies to private messages that we have sent.

    Do any of you have any ideas or advice on what to do next? We want a chance to show that we are a :thumbsup: operation : )

    All the best,
    Tropica Casino
     
  2. Dec 16, 2011
  3. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Your actions will speak louder than your words here.

    Go forth and do good works and in time they will be recognized. Until then, if it walks like a duck and talks like a duck......it's a duck. As I understand it, all RWLs operate under the same umbrella. Unless you can change any of that, you will always be labeled as such. Right now your post, at least to me, is not much better than a Virtual Casino rep coming in here and begging for the same grace....

    Persona non grata
     
    1 person likes this.
  4. Dec 16, 2011
  5. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Thank you Takethemoney,

    We certainly have spent the past 26 months working hard on our business and trying our absolute best to keep players and affiliates satisfied. While it is impossible to please everyone when it comes to money, we pride ourselves on been fair and always trying to do what is right.

    Regrettably, been on any "Rogue" list affects our sign-ups and ability to really perform. By been put on probation, we would at least have the chance to prove whether we actually belong in the Rogue Pit or not and not simply banished there for doing nothing wrong :)

    We will keep doing good work and hopefully our efforts will pay off as you said.

    Thanks again for taking the time to write :thumbsup:
     
  6. Dec 16, 2011
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Slotocash has recently made an exit from Rival and Vegas Regal just isnt the same as previosly as is Box24. So there is a need for a casino to fill the vacuum and if Tropica performs well it could be a top Rival in the making. One of the greatest concerns when playing at Rivals is the withdrawal time. 5 business days is plain ridiculous for non-USA players so if you can guarantee payment within 48 hours it should be a good start. Get rid of the free chips except for those loyal players as by now most players should be acquainted with the software and there is no need to test it risk-free. As long as you handle complaints timely and responsibly you should be able to carve out a good name for yourself.
     
    1 person likes this.
  8. Dec 16, 2011
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Come to London in January and meet the CasinoMeister face-to-face!

    The problem is though, that it is known that ultimately it is Rival who pull the strings with all White Labels. I agree that many of these WLs are top rate and have done nothing (or very little) wrong over the years, but there are also many where Rival have been "playing fun & games" with players - in particular in regards to slow cash-outs and player exclusions.
    Even affiliates are effected by this; I am owed money going back up to a year by 3 or 4 WLs who have gone bad - I can't contact the affiliate people (they ignore all e-mails) and I can't contact Rival. It's a very poor situation IMO.

    So if you or any other White Labels want to get out of the pit, the BEST thing you can do to start with, is put as much pressure as possible on Rival themselves to smarten up their act.

    KK
     
    5 people like this.
  10. Dec 16, 2011
  11. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    My personal opinion, for what it's worth, this isn't the right place for this discussion as it should be done with the site owner vs. public opinion.

    Again JMO.. :thumbsup:

    In addition, forgive my ignorance but you've been a member since 2009, what took so long, just curious?
     
    Last edited: Dec 16, 2011
    4 people like this.
  12. Dec 16, 2011
  13. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi Chuchu,

    We try our best to pay within 48-72 hours for validated customers. Management review each withdrawal and request withdrawals to be released when the 72 hour window is approaching. We will always try and make sure decent customers get the best service and promotions.

    Free Chip offers: We have started making changes to our offers that will see non-depositing customers no longer receiving Free Chips. This is in place already for accounts that have played 15 or more NO Deposit (Free Chip) offers without making a deposit.

    Management screen each player's account and correspondence on a daily basis. If a player logs in, they check the player's history, emails, live chat etc. to make sure the player is not waiting for anything. They also check the player's affiliate and that affiliate's performance. The thinking is to be proactive and to make sure players don't need to contact us for anything :)

    Thank you too for your excellent advice. It really is appreciated :thumbsup:

    Best,
    Duwayne
     
  14. Dec 16, 2011
  15. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi KK,

    Thank you too for your input. You will be pleased to hear that we have been working with Rival. We share forum posts with them too. We really want to try and change the impression and attitude towards our platform.

    I know it is going to be tough, but hopefully we can build a proper reputation and get the stamp of approval here.

    Best,
    Duwayne
     
  16. Dec 16, 2011
  17. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Good question :)

    We have been here since we launched and we signed up to be of service to the members here. Luckily, the members here have not needed us :thumbsup:

    We also wanted to get off the Rogue list (we were banished there as soon as we launched) and thought a presence here, delivering support and service, would help us get there.

    After 2 years, we are still stuck in "that" pit and are simply rallying the troops here for advice on what to do next, to climb out of there and get onto Probation street :)

    The problem with been on any "Rogue" or "Avoid" type list is that decent players steer clear. This results in poor volumes which in turn, leads to poor payouts and unhappy customers. It also means bonus hunters are pretty much the only ones signing up and they are cashing out, further impacting the business, as conversion for affiliates is low, resulting in poor commission. It is vicious circle, but a fact of been on these types of lists.

    Don't misunderstand me though. Not saying having these lists is wrong (very much a necessity actually); just saying that it is wrong to place anyone on there, if they have not earned the banishment :)

    Thank you!

    Best,
    Duwayne
     
  18. Dec 16, 2011
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Not that you asked my opinion but if you had I would have told you that this thread looks to me like a thinly veiled attempt to pressure CM into putting your casino on the probation list. If Bryan wanted you on the probation list you would already be there. Tactics like this are unlikely to improve your chances, but that's between you folks and Bryan.

    IMO misusing your membership here on the forums is not the way to go about this and I have Reported your post accordingly.
     
    8 people like this.
  20. Dec 16, 2011
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    You already started a thread here:

    http://www.casinomeister.com/forums/online-casinos/47453-rival-casinos.html

    That one was closed/locked by Bryan after 4 pages. Again, only my opinion, but I see this new thread as yet another thinly veiled attempt to gain some free advertising for your casino...and a chance for you to tell everyone how great you are. I'm sorry if that comes across as sounding rude, I don't mean it to be. It's just the way I see it.

    Bryan already stated very clearly in the other thread what his opinion of white labels are, and specifically, the Rival white labels...that share the same support, payment processing, bonus banning system, etc. If you have sent him more than one PM and have yet to receive an answer, starting a public thread about it is inappropriate IMO. If I were him, I would feel like I had been backed into a corner, and forced to reply.....which he really has already done in the other thread.

    KK had the best advice....go to London and sit down face to face with the man.
     
    3 people like this.
  22. Dec 16, 2011
  23. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi Max,

    Apologies - was not aware to ask you directly for your input. Please forgive me if I made a mistake.

    We posted here last week and Bryan mentioned in the post that he had saw issue moving us to the probation list. We have mailed him 3 times since then with no reply, hence this post today. CORRECTION: Bryan did not say us specifically, but stand-alone entities. Apolgies

    We were not trying to do anything untoward and apologise once more if that is your impression.

    Regards,
     
  24. Dec 16, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If players are validated, why just sit on their money twiddling your thumbs waiting for an arbitrary 72 hour window to approach. This is NOT what players expect for a decent operation. Players want their money as soon as possible, so there should be NO "sitting on it waiting for a window to approach", but each withdrawal should be released as soon as possible.

    Is it Rival calling the shots over this, and FORCING you to wait out this 72 hour period. If so, this is WHY all Rival white labels were thrown in the pit.


    The first step, before even asking for help here, would be to go back and resolve ALL past issues, and ask Max to identify any on his books that are still outstanding. Next, you do not need to wait until you are on probation to prove yourself, start now. What will then happen is that players pleased with your service will come here to ask "Why are Tropica in the rogue pit? I have had BETTER service from them than those casinos on the accredited list". At the same time, approach Bryan and ask what is needed for your casino to be brought onto the probation list.

    As suggested, a face to face meeting in London next month would be a good move.


    Deal with bonus hunters by ensuring you don't make it so easy for them to claim endless free chips, and at the same time make the bonus rules less onerous for loyal players. Do NOT blindly follow the Rival player rating database, as this only generates complaints from players who join and are immediately accused of "abuse" even though they have barely just started playing. It looks to others like Rival are calling the shots over everything you do, dictating which players you take, and whether they get paid. This is why the white label idea has such bad press, and is not generally liked by players.
     
    1 person likes this.
  26. Dec 16, 2011
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    If Bryan is not responding to your emails that what does that tell you?
    1. PM him and ask to speak with him about it.
    2. Go public and hope that the pressure of a public post will get you the results you desire.

    You clearly opted for the public pressure route and I'm saying that's an underhanded way of approaching your problem.

    This is not "my impression", it is clearly what you have done. If I hit you with a baseball bat and then say "sorry if you feel that inconvenienced you" then I am, at the very least, being duplicitous and disingenuous, neither of which should endear me to you in any way. I'd say that's pretty much what's going on here, despite your "just trying to discuss" smokescreen.

    Frankly if it was up to me I'd kick you off the forums until you learned some manners, but that's just me.
     
  28. Dec 16, 2011
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sorry for not getting back to you via PM, but I've only been able to spend a limited time at work these past couple of weeks.

    I don't think Tropica Casino is pressuring me, they are probably venting some frustration that I have not gotten back to them via PM. :p

    Looks like you're getting some good feedback here though. :thumbsup:

    But to be fair, I need to review the "Not Recommended" listings periodically - including Rival's.

    The reason that I lumped Rival white labels together was the constant support issues that were appearing in the forum - as mentioned here:
    http://www.casinomeister.com/rogue/not_recommended/rival_casinos.php

    This was made in Oct. 2010 - and hopefully there has been massive improvement. One thing that helps is being communicative, and it's good to have a rep available in the forum to solve issues.

    It's not about being fair to a business, it's about being fair to players and affiliates - providing them with information they can use to make smart decisions for themselves.
     
    2 people like this.
  30. Dec 16, 2011
  31. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    IMO actions have always spoken louder than words. You've gotten some good input, now implement what you've learned. Prove you are willing to listen and improve, to work with the players, the affiliates. Stay active on the forum, take the good with the bad.

    KK has given you some excellent advice about meeting up with Bryan in London. That would be a major step, I would think, in getting the ball rolling...
     
    1 person likes this.
  32. Dec 16, 2011
  33. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi Max,

    I have clearly offended you.

    I have sent you a private message now hoping I have explained myself better.

    Regards,
     
    1 person likes this.
  34. Dec 16, 2011
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I know Max, and I don't think he was offended. He was just expressing his thoughts, that's all. You can meet him in London, too :p
     
  36. Dec 16, 2011
  37. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Thank you Bryan!

    The feedback here has been great (talk about hell-fire : )! Seriously though, thanks to everyone - the advice has been outstanding and everything has been sent to management to begin implementing what they can.

    Me? I am off for a very much needed, cold beer :D
     
  38. Dec 16, 2011
  39. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    IMO this conversation should not have started in public, and certainly shouldn't have continued in public.

    I know Tropica wanted Bryans attention, but there are better ways than starting another thread about how much Tropica doesn't deserve to be rogued blah blah. I mean, how about a PM in addition to an email, or a PM to a moderator to see why there was no response? I'm pretty sure if a member did this there would be consequences, so Tropica consider himself lucky that Bryan is being very generous in his appraisal of your intentions.
     

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