Your Input Please Casino Certificates?

[Mark_Lottomart]

Hi CM Peeps,

I wanted to pick your brains on something.

Recently we have been getting more and more requests from players to provide them with a “Casino Certificate”. Almost as if this is a common term.

When we probe further, it appears that some casinos are asking their player to ask us (and others I presume) with an official profit and loss statement for their activity at Lottomart. I presume this is being done as part of their AML/SOF/SOW checks.

Have any of you lovely people experienced this and what was the result when you asked the casino to provide? We don’t have a process for this currently and when we ask players to provide income from casino winnings from elsewhere we mainly ask for screenshots of the transactions on site and a bank statement to back those up.

Are other casinos going to the effort of producing a “certificate” of sorts and is this becoming standard now?

thanks
Mark

 

[dunover]

I've been certified.

 

[Guntis]

I think when they say a Casino Certificate, they mean a benefits package. In online casinos, it's essentially a loyalty or rewards program.

 

[Mark_Lottomart]

I think when they say a Casino Certificate, they mean a benefits package. In online casinos, it's essentially a loyalty or rewards program.

Here’s the request..:

“To ensure a thorough and accurate verification process, we kindly request that you obtain an official document from Lottomart. **This document should clearly state your account details, including your name, and provide a comprehensive transactional statement. Such a document is vital for us to validate the source of your funds accurately.”

Mark

 

[Guntis]

Here’s the request..:

“To ensure a thorough and accurate verification process, we kindly request that you obtain an official document from Lottomart. **This document should clearly state your account details, including your name, and provide a comprehensive transactional statement. Such a document is vital for us to validate the source of your funds accurately.”

Mark

Ah, in this context it looks more like a player account summary/statement. I don't get what they need it for TBH, and who for. Couldn't be that those players have won at Lottomart and now they're trying to prove their source of funds in another casino?

 

[Mark_Lottomart]

Ah, in this context it looks more like a player account summary/statement. I don't get what they need it for TBH, and who for. Couldn't be that those players have won at Lottomart and now they're trying to prove their source of funds in another casino?

Exactly that. Just a strange request to ask us (the casino) to provide rather than asking the player to prove the funds came from us (like we ask for).

 

[itsme123]

Hasnt there been a few SOW threads going were the player was asked by the casino ( think it was a Suprplay site) to get confirmation from Grosvenor to show them paying his winnings as they were refusing to pay his £50k withdraw?

 

[Jackstar]

Exactly that. Just a strange request to ask us (the casino) to provide rather than asking the player to prove the funds came from us (like we ask for).

Would that not be breaking gdpr?

 

[Mark_Lottomart]

Would that not be breaking gdpr?

Not if it's the player themselves asking for the info, the other casino isn't approaching us it's the player.

 

[L&L-Jan]

Here’s the request..:

“To ensure a thorough and accurate verification process, we kindly request that you obtain an official document from Lottomart. **This document should clearly state your account details, including your name, and provide a comprehensive transactional statement. Such a document is vital for us to validate the source of your funds accurately.”

Mark

Never heard of this, as far as I know we never received such a question. Also, that verification can be confirmed through bank statement review?

 

[Mark_Lottomart]

Never heard of this, as far as I know we never received such a question. Also, that verification can be confirmed through bank statement review?

Exactly.

Just reviewing these requests and we have had this from 3 different casino brands now, however all seem to be part of the same group. They are not accredited nor have a rep here so guess nothing to worry about.

Mark

 

[jasonuk]

Ah, in this context it looks more like a player account summary/statement. I don't get what they need it for TBH, and who for. Couldn't be that those players have won at Lottomart and now they're trying to prove their source of funds in another casino?

That's what it sounds like to me as well - it's a much more common thing for US land-based players (who have to report it for tax purposes, and also need the paper trail for AML).

I guess for a sufficiently large win, the bank statement may not provide enough information about the transaction in question - so they want to make sure that a) it has actually come from the site in the first place and b) given the phrase "comprehensive transaction statement" perhaps want to understand the volume of play and that there isn't some AML shenanigans (e.g. roulette opposites betting etc).

I would expect a full play history running to potentially hundreds and thousands of pages is excessive, but some kind of official summary of deposits, withdrawals, wagering etc (e.g. by quarter, year or lifetime) could be what they are looking for?

Similarly, a lot of this information is provided on the website (lifetime net deposits etc), so wouldn't the client be able to supply that in the first instance?

 

[justdoit]

my crypto wallet ask me for SOW, to check if is gambling money they need proof from casino and what casino I got paid from, if I won on UK casino and redeposit to crypto casino so on, I did ask Pokerstar & Crypto Casino for a statement deposit and cashout, if you dont get statement from casino you need all the tax income to provide

 

[EkJR]

Have a bank asked for this? Interestingly, TSB have asked for a statement of all transactions on my Revolut account(where I transfer money to for BTC/XRP) including Crypto transactions. Safe to say bye TSB, but it is getting wild with some of the requests coming in the UK now.

 

[Guntis]

Have a bank asked for this? Interestingly, TSB have asked for a statement of all transactions on my Revolut account(where I transfer money to for BTC/XRP) including Crypto transactions. Safe to say bye TSB, but it is getting wild with some of the requests coming in the UK now.

Yeah, it's getting wild. A few months ago, i had a phone call from HSBC, and they asked me what those Skrill transactions were all about and why i transferred the money to another bank account right after Skrill's payment hit my account.

I had clear explanations for this, but it was strange to receive such a call.

 

[miksaxxx]

Not if it's the player themselves asking for the info, the other casino isn't approaching us it's the player.

Hi Mark !

I kindly request that you obtain an official document from Lottomart. **This document should clearly state your monthly salary statement.
-Such a document is vital four me to validate where my money is?

 

[unhappycustomer]

Ooo someone mentioned SuprPlay casinos above, I am going to be bloody pissed if they do this to me…

I don’t think many casinos would even be helpful in providing these. All transactions can be PDFs but probably not acceptable

 

[itsme123]

Ooo someone mentioned SuprPlay casinos above, I am going to be bloody pissed if they do this to me…

I don’t think many casinos would even be helpful in providing these. All transactions can be PDFs but probably not acceptable

Heres the thread NYSPINS £50,000 Withdrawal Denied - Casinomeister Forum

 

[unhappycustomer]

Heres the thread NYSPINS £50,000 Withdrawal Denied - Casinomeister Forum

This is not good for me. I am starting to get stressed now. I might send a complaint email to them in parallel as to get the 8 weeks started so if there is any delays then I can refer to eCogra.

As maxd mentioned about PAB is unlikely to be helpful here anyways

 

[maxd]

... it appears that some casinos are asking their player to ask us (and others I presume) with an official profit and loss statement for their activity at Lottomart. ...

Am I alone in thinking this sounds like another bit of busy-work invented to bog down the KYC/SOW process? It certainly wouldn't be the first time an ethically challenged casino asked for things they didn't really need or want in order to slow-pay their players.

- Max

 

[jasonuk]

Am I alone in thinking this sounds like another bit of busy-work invented to bog down the KYC/SOW process? It certainly wouldn't be the first time an ethically challenged casino asked for things they didn't really need or want in order to slow-pay their players.

- Max

I would agree - there may be rare cases where this is genuinely required, but making more and more ridiculous requests frustrates the process, and if said ethically challenged operator waited a bit to send the notification, then any winnings after that point are potentially trapped with the CDD which is a freeroll for the operator - who can then tap the "terms and conditions" sign when they want to slow-pay or no-pay.