Probation: Tropica Casino?

[jjezebel37]

Actually, many people do not know this, but I'm actually a self-taught gynaecologist.

I've no clinical experience, but I'll have a look at it for ya......

Actually Nifty, the first post of yours that made me LOL...

they are usually, well how can i put it, so blunt!!

 

[jjezebel37]

Hi,

Will try and address each one of your statements.

Slotocash did not jump ship - they chose to operate a US business and needed a new platform for that venture. Every Rival wanting to take US bets needs to do the same.

With regards to support: We review each email, deposit and withdrawal. We do all the promotions and mailings and accounting. The support team is great and it should not matter if they are in-house or not, if they provide a professional service.

We are not sure where a signed screenshot was asked for here? I think jjezebel was referring to the faxback form which lists the Moneybookers deposit that needed to be signed. The faxback form (purchase history) is part of the Document request. We wish to stress that there was no 'doc debacle" here and that impression was created for no apparent or valid reason.

Added to this, there was NO delay or stalling on this withdrawal (or any Tropica withdrawal). It was still in the Reverse cycle when a complaint was posted, which to be honest, we don't understand why. The documents have been approved and the withdrawal will be processed shortly. All this done within the same timings that we usually apply to withdrawals.

If readers take the time to read this string from the beginning, they will come to the conclusion that up until now, we have not done anything wrong. There has been no delay and the promotion screenshots posted yesterday were for another casino, (however that has not been corrected or noted by the poster). I have received PMs highlighting this fact.

We really appreciate the comments here, however it makes it hard to focus on the business when responding to posts which are not related to Tropica, or are not accurate. All we ask is to kindly take a moment before posting, to ensure accuracy of information so that everyone here can benefit from it

Thanks to everyone for the PMs, posts and constructive feedback.

Best,
Tropica

Tropica Casino - An Island of Fun Awaits!

If you read my first post, i did not complain, i was merely agreeing that the whole process took way too long. I know you said that it takes UP to 5 business days to cover your backs so to speak but again i reiterate the 2 day pending period is the longest i have seen,

Again Duwayne, i am not complaining, you have been a great help but what if i had been a mere punter and had not been on this forum? I seriously doubt that my withdrawal had of went through by now.

 

[Nifty29]

Actually Nifty, the first post of yours that made me LOL...

they are usually, well how can i put it, so blunt!!

Well I'm trying to mix things up a little these days....more fun and less blunt

 

[P.V.]

Best,
Tropica
Tropica Casino - An Island of Fun Awaits!

Best,
Duwayne



Duwayne seems helpful, not sure about Best Tropica. Just reading the thread.

 

[KasinoKing]

I know Duwayne is doing his best but this is taking the biscuit.
Are you seriously having a giraffe???

many times I read stuff here from the other side of the pond and wonder wtf that means...but those are two sentences that literally made me LOL

Biscuit = Polite word used instead of P*ss
Giraffe = Laugh

Every Rival wanting to take US bets needs to do the same.

That's not strictly true, is it!

KK

 

[Seventh777]

You may not be her cup of tea. OK let me do the donkey work and have a look.

I`ve no chance if I have to compete with a donkey .

 

[Seventh777]

Actually, many people do not know this, but I'm actually a self-taught gynaecologist.

I've no clinical experience, but I'll have a look at it for ya......

Ah, glad you could make it Dr, it appears we have a withdrawal problem here, you know how cranky this makes the girls

 

[Refilliates Casinos]

If you read my first post, i did not complain, i was merely agreeing that the whole process took way too long. I know you said that it takes UP to 5 business days to cover your backs so to speak but again i reiterate the 2 day pending period is the longest i have seen,

Again Duwayne, i am not complaining, you have been a great help but what if i had been a mere punter and had not been on this forum? I seriously doubt that my withdrawal had of went through by now.

Hi,

Kindly confirm receipt of your withdrawal. I have sent you a PM earlier today, but have not received a reply.

Regards,
Duwayne

 

[jjezebel37]

Hi,

Kindly confirm receipt of your withdrawal. I have sent you a PM earlier today, but have not received a reply.

Regards,
Duwayne

Hi Duwayne, sorry was off shopping, yes, i got your mail and payment has been processed and put into moneybookers.


Cheers for all your help. All in all not bad for first withdrawal..........ty