Probation: Tropica Casino?

[vinylweatherman]

Ii am livid to say the least. i am in town at mo with daughter ans i am uaing my android. I feel as though i am being called a liar!! Rep mailed me and tried to say that i did not withdraw 388 but that i withdrew 298?!??

I spoke to online support last nite and when i asked why it haf been reduced, was told it was sticky and that they had auto taken 90.

I am no means a liar duywanye. i appreciate your response back but it is very ambigious in its wordin

the reps name was jon i think
. spoke to him last nite 5.00 uk time

Seems the rep has little knowledge or control over such matters, typical "white label" setup. The withdrawal is logged as 298 as this is the figure AFTER the removal of the 90, whereas the withdrawal amount you typed in would have been 388. Rather than realising this, the rep goes on the defensive and tries to imply YOU are lying about the figure you typed into the cashier. This implies the rep doesn't understand how the system works at his own casino.

The rep then says there is no sign of your withdrawal in the system, and then finds it and flushes it for you. If this is the kind of CS one gets from a higher tier, such as the rep, I can imagine that dealing with front line CS could easily descend into a frustrating experience.

The payment process is largely dictated by Rival, and there is little room for individual white label operators to intervene. Even this "flush" probably makes no difference to the time taken to pay, all it does is remove the withdrawal from being reversible. There is also the matter of first withdrawal documentation, which is likely to delay payment until after the holidays.

You could try using a digital camera instead of the work scanner, as in good lighting this will produce a JPEG file good enough for verification. Ensure the whole document can be seen, with a strip of background around the edge. I have been doing this since my scanner broke down, and with a 2.1 M Pixel camera, and so far such documents have been accepted. Most phones now have 2M Pixel or better. This would at least get around the problem of not having access to a work scanner until the new year.

 

[Refilliates Casinos]

Ii am livid to say the least. i am in town at mo with daughter ans i am uaing my android. I feel as though i am being called a liar!! Rep mailed me and tried to say that i did not withdraw 388 but that i withdrew 298?!??

I spoke to online support last nite and when i asked why it haf been reduced, was told it was sticky and that they had auto taken 90.

I am no means a liar duywanye. i appreciate your response back but it is very ambigious in its wordin

the reps name was jon i think
. spoke to him last nite 5.00 uk time

Hi jjezebel37,

I was not suggesting you were a liar and I apologise if it came across that way. I can only see withdrawal amounts and it shows £298 on my system. I have sent you a PM and hopefully that has cleared things up.

In the interim, I have credited you with a £77 free chip and I will be following up on your withdrawal once documentation is received.

I feel I need to state that there was no delay on our part here. At the time of the post today, the withdrawal was still in the reverse withdrawal period. We always process withdrawals as quickly as possible and have no complaints in this department.

Wishing you all the best,
Duwayne

 

[Refilliates Casinos]

Seems the rep has little knowledge or control over such matters, typical "white label" setup. The withdrawal is logged as 298 as this is the figure AFTER the removal of the 90, whereas the withdrawal amount you typed in would have been 388. Rather than realising this, the rep goes on the defensive and tries to imply YOU are lying about the figure you typed into the cashier. This implies the rep doesn't understand how the system works at his own casino.

The rep then says there is no sign of your withdrawal in the system, and then finds it and flushes it for you. If this is the kind of CS one gets from a higher tier, such as the rep, I can imagine that dealing with front line CS could easily descend into a frustrating experience.

The payment process is largely dictated by Rival, and there is little room for individual white label operators to intervene. Even this "flush" probably makes no difference to the time taken to pay, all it does is remove the withdrawal from being reversible. There is also the matter of first withdrawal documentation, which is likely to delay payment until after the holidays.

You could try using a digital camera instead of the work scanner, as in good lighting this will produce a JPEG file good enough for verification. Ensure the whole document can be seen, with a strip of background around the edge. I have been doing this since my scanner broke down, and with a 2.1 M Pixel camera, and so far such documents have been accepted. Most phones now have 2M Pixel or better. This would at least get around the problem of not having access to a work scanner until the new year.

Hi,

I wish to point out that I do have control over such matters or else it would be pointless being here offering support

The amount quoted in the original post was £400 and that is what I looked for. As I did not have a £400 withdrawal, I responded asking for the login and that is when I was able to track it down and flush it (I got the login in a private message).

The information provided, regarding white labels is not really accurate. We manage every aspect of the business ourselves. Just because we do not have in-house customer service does not make us any less of an operation. We monitor every withdrawal and do our best to ensure payment within 5 days. If a withdrawal is not paid within 5 days, we demand an explanation and deal with it then and there by communicating with the customer ourselves. (99% of the time, it is because of Security triggers that a delay occurs).

We also monitor each chat and email as we want to be aware of what players are saying and experiencing. We know that payouts and customer service are the most important parts of running this business and we make sure we deliver as best as we can.

It is a pity that there is such a negative perception regarding white labels, as you will be surprised how many are run by people with good experience and intentions. We know that if "we" screw players over, then the business won't last. We have been around for over 2 years and have a loyal base of customers and affiliates and wish to keep it that way

Thank you for the advice regarding the documentation request. I will keep an eye out for it.

Best,
Duwayne

 

[vinylweatherman]

Hi,

I wish to point out that I do have control over such matters or else it would be pointless being here offering support

The amount quoted in the original post was £400 and that is what I looked for. As I did not have a £400 withdrawal, I responded asking for the login and that is when I was able to track it down and flush it (I got the login in a private message).

The information provided, regarding white labels is not really accurate. We manage every aspect of the business ourselves. Just because we do not have in-house customer service does not make us any less of an operation. We monitor every withdrawal and do our best to ensure payment within 5 days. If a withdrawal is not paid within 5 days, we demand an explanation and deal with it then and there by communicating with the customer ourselves. (99% of the time, it is because of Security triggers that a delay occurs).

We also monitor each chat and email as we want to be aware of what players are saying and experiencing. We know that payouts and customer service are the most important parts of running this business and we make sure we deliver as best as we can.

It is a pity that there is such a negative perception regarding white labels, as you will be surprised how many are run by people with good experience and intentions. We know that if "we" screw players over, then the business won't last. We have been around for over 2 years and have a loyal base of customers and affiliates and wish to keep it that way

Thank you for the advice regarding the documentation request. I will keep an eye out for it.

Best,
Duwayne

Given the sheer number of Rival white labels that DID go bust, you would be in the minority, but we only have your word for it. Unfortunately, there have been many Rival white label reps who have come here saying they have this "full control", yet inevitably they end up being exposed as liars and "con artists", and some simply "do a runner" with players' money rather than trouble themselves with facing up to the problems.

The Rival central CS that you seem to use are NOTORIOUS for being incompetent, but THIS is the face of Tropica most players end up dealing with. If you really DO have "full control", prove it by 1) ditching the Rival player rating system, and rate your own players, and 2) Implement at least 48 hour turn around for payments to ewallets for verified players. Implementation of 2) would PROVE that you have a significant level of control, as many Rival white label reps have promised to do this in the past when PRETENDING to have "full control", but not one has been able to deliver because it is RIVAL that have "full control" over payment processing, and they INSIST all white labels follow their 4 day procedure.

If you implement 2), you WILL stand out apart from all other Rival white label operators.

You have so much to prove because of what other white labels have done in the past. When playrs are lied to and screwed over by one Rival white label after another, they start to believe ALL white labels are going to do the same, and will need to see actions, not words, in order to disprove this.

Whilst desirable, it is not NECESSARY to be removed from the rogue pit in order for you to do the right thing. Individual Rival white labels have been removed from the pit and granted probation in the past after demonstrating a real committment to change, so there is no reason for Tropica to give up just because the process is harder than they had hoped.

 

[Refilliates Casinos]

Given the sheer number of Rival white labels that DID go bust, you would be in the minority, but we only have your word for it. Unfortunately, there have been many Rival white label reps who have come here saying they have this "full control", yet inevitably they end up being exposed as liars and "con artists", and some simply "do a runner" with players' money rather than trouble themselves with facing up to the problems.

The Rival central CS that you seem to use are NOTORIOUS for being incompetent, but THIS is the face of Tropica most players end up dealing with. If you really DO have "full control", prove it by 1) ditching the Rival player rating system, and rate your own players, and 2) Implement at least 48 hour turn around for payments to ewallets for verified players. Implementation of 2) would PROVE that you have a significant level of control, as many Rival white label reps have promised to do this in the past when PRETENDING to have "full control", but not one has been able to deliver because it is RIVAL that have "full control" over payment processing, and they INSIST all white labels follow their 4 day procedure.

If you implement 2), you WILL stand out apart from all other Rival white label operators.

You have so much to prove because of what other white labels have done in the past. When playrs are lied to and screwed over by one Rival white label after another, they start to believe ALL white labels are going to do the same, and will need to see actions, not words, in order to disprove this.

Whilst desirable, it is not NECESSARY to be removed from the rogue pit in order for you to do the right thing. Individual Rival white labels have been removed from the pit and granted probation in the past after demonstrating a real committment to change, so there is no reason for Tropica to give up just because the process is harder than they had hoped.

Hiya VWM,

Thank you for the detailed feedback and advice. Management read all the posts here and discuss the best way forward. This string is been reviewed at the moment to decide what action is needed.

We do try our very best to pay within 48 hours of flushing on validated accounts. We normally state 5 business days as that gives us a position to fall back on in the event of a delay, (which as I said above is Security related 99% of the time).

We have to work on merit and will simply continue doing our utmost to deliver quality service and entertainment to our customers. Hopefully, the efforts will be noticed and rewarded by a spot not on the Rogue list.

Thanks again!

Duwayne

 

[bsilva028]

Hiya VWM,

Thank you for the detailed feedback and advice. Management read all the posts here and discuss the best way forward. This string is been reviewed at the moment to decide what action is needed.

We do try our very best to pay within 48 hours of flushing on validated accounts. We normally state 5 business days as that gives us a position to fall back on in the event of a delay, (which as I said above is Security related 99% of the time).

We have to work on merit and will simply continue doing our utmost to deliver quality service and entertainment to our customers. Hopefully, the efforts will be noticed and rewarded by a spot not on the Rogue list.

Thanks again!

Duwayne

once again i repeat, when i made a deposite there, and cashout to e-wallet in 24-48 hours guaranteed i will be the 1st to post here that i got a fast payment from you

 

[SlotMonster]

If you already have been verified (i.e. docs requested and approved), all further payouts on e-wallets MUST be in MINUTES! (IMO)

 

[jjezebel37]

LOL, i just looked at my post and all the typos, that's what you get whilst trying to write on the move.


Anyways, a nice mail from rep received confirming that £90 was taken and that it was indeed a sticky (i should have read more carefully).

He has flushed the withdrawal and i received the faxback form today, NOW, here is my gripe, not only do they want a faxback form signed and scanned but they now want my deposit from moneybookers with a signature next to the withdrawal to their casino plus the standard Passport and bill,

Are you seriously having a giraffe???


This is the reason, i use moneybookers so i do NOT have to send card details over email and such!!

Comon Duwayne, this is the first time i have ever heard of this, i do not mind sending passport, bill and even bank statement as i have them on file but this is unheard off!!

 

[Refilliates Casinos]

LOL, i just looked at my post and all the typos, that's what you get whilst trying to write on the move.


Anyways, a nice mail from rep received confirming that £90 was taken and that it was indeed a sticky (i should have read more carefully).

He has flushed the withdrawal and i received the faxback form today, NOW, here is my gripe, not only do they want a faxback form signed and scanned but they now want my deposit from moneybookers with a signature next to the withdrawal to their casino plus the standard Passport and bill,

Are you seriously having a giraffe???


This is the reason, i use moneybookers so i do NOT have to send card details over email and such!!

Comon Duwayne, this is the first time i have ever heard of this, i do not mind sending passport, bill and even bank statement as i have them on file but this is unheard off!!

Hiya jjezebel37,

To elaborate on this: the signature is requested in the event a charge dispute is lodged against us, Moneybookers and/or your card company. It is done simply to protect all parties involved in the transaction. We know documents are a pain and generally urge all customers to send them in when signing up to improve the withdrawal experience later on.

Please send in what you have so long and I will see if management can waiver the deposit signature form (not promising anything : )

Good evening all,
Duwayne

 

[vinylweatherman]

LOL, i just looked at my post and all the typos, that's what you get whilst trying to write on the move.


Anyways, a nice mail from rep received confirming that £90 was taken and that it was indeed a sticky (i should have read more carefully).

He has flushed the withdrawal and i received the faxback form today, NOW, here is my gripe, not only do they want a faxback form signed and scanned but they now want my deposit from moneybookers with a signature next to the withdrawal to their casino plus the standard Passport and bill,

Are you seriously having a giraffe???


This is the reason, i use moneybookers so i do NOT have to send card details over email and such!!

Comon Duwayne, this is the first time i have ever heard of this, i do not mind sending passport, bill and even bank statement as i have them on file but this is unheard off!!

Not entirely, although it is still an unusual request. Players have been asked for screenshots of their Neteller and Moneybookers statements at other casinos, showing the deposit. It seems over the top because Neteller and Moneybookers do their own verification of customers, and have to work to both UK and Isle of Man regulations. The deposit confirmation form is usually associated with card deposits, and even then is not always asked for.

The norm is a passport, driving license, or other official photo ID, along with a bill or statement proving the address and player. In the event that utilities are in the name of another member of the household, a bank or card statement should be substituted, as this would necessarily be in the players' name as they are supposed to be using "their own funds" at the casino.

Given that eWallets don't operate a chargeback scheme for players, a deposit confirmation form is rather pointless. Even with cards, it does not protect the casino from a later chargeback, it just removes the possibilty that a rogue player could claim their card was stolen and used without their knowledge if they lose, which is the easiest way to get a chargeback through the system, and a common method of fraud.

Being overly pedantic over security can put players off, and the fact that 99% of delays are "security related" may be down to the fact that this process is overly pedantic, or difficult to comply with. Many operators have a significant number of delays being down to "technical problems" rather than "security".

 

[jjezebel37]

Seems the rep has little knowledge or control over such matters, typical "white label" setup. The withdrawal is logged as 298 as this is the figure AFTER the removal of the 90, whereas the withdrawal amount you typed in would have been 388. Rather than realising this, the rep goes on the defensive and tries to imply YOU are lying about the figure you typed into the cashier. This implies the rep doesn't understand how the system works at his own casino.

The rep then says there is no sign of your withdrawal in the system, and then finds it and flushes it for you. If this is the kind of CS one gets from a higher tier, such as the rep, I can imagine that dealing with front line CS could easily descend into a frustrating experience.

The payment process is largely dictated by Rival, and there is little room for individual white label operators to intervene. Even this "flush" probably makes no difference to the time taken to pay, all it does is remove the withdrawal from being reversible. There is also the matter of first withdrawal documentation, which is likely to delay payment until after the holidays.

You could try using a digital camera instead of the work scanner, as in good lighting this will produce a JPEG file good enough for verification. Ensure the whole document can be seen, with a strip of background around the edge. I have been doing this since my scanner broke down, and with a 2.1 M Pixel camera, and so far such documents have been accepted. Most phones now have 2M Pixel or better. This would at least get around the problem of not having access to a work scanner until the new year.

Thanks Vinyl, i never thought about the digi photo, nice one!!

I have already posted this but i am replying to you.

Duwayne flushed withdrawal for me. I have all standard ID, passport, bank statement and phone bill all on file but what i cannot get my head around, is that they are now asking me to send in my moneybookers deposit, with a signature next to the deposit made to the casino. Wth?, i mean, i can take a pic of that but how on earth do i print, scan and sign that? and why should i even be doing that, Not one other casino has asked for this.

I know Duwayne is doing his best but this is taking the biscuit.

Fortunately my daughter has a scanner so i got faxback form sorted but i'm a bit confused about this moneybookers thing, surely by making a deposit from there, this is not needed. I think it is a bit over board tbh!

I have sent all relevant docs, faxback form, passport, phone bill but not the moneybookers deposit, so i shall wait and see.

 

[Nifty29]

Hiya jjezebel37,

To elaborate on this: the signature is requested in the event a charge dispute is lodged against us, Moneybookers and/or your card company. It is done simply to protect all parties involved in the transaction. We know documents are a pain and generally urge all customers to send them in when signing up to improve the withdrawal experience later on.

Please send in what you have so long and I will see if management can waiver the deposit signature form (not promising anything : )

Good evening all,
Duwayne

Nonsense.

The faxback form covers that (or at least it should). Every faxback I've ever sent has a section to list my deposit method/s and I sign an agreement not to dispute any charges from said methods. No way should a signed screenshot or other form of confirmation be needed as well.....no way.

It's this kind of crap that turns honest players away. Who wants to go through all of that just to get their winnings? We all understand the fraud issues that operators face, but when they ask for everything short of a stool sample it just becomes not worth it to potential customers. In fact, I'd put money on some members considering trying you out deciding to give it a miss based solely on this doc debacle.

You can spin it all you like, and I understand why you are, but the fact is that until Tropica handles its own support and payments, you are NOT in full control of your business and players will always be at the mercy of proven Rival incompetence.

I'll tell you one thing.....when operators like Slotocash are jumping ship, you know its taking on water at a rate of knots. If you want your setup to work in the long term you might consider doing the same.

In the meantime, stop playing stalling games and pay the man his money.

 

[chuchu59]

If you already have been verified (i.e. docs requested and approved), all further payouts on e-wallets MUST be in MINUTES! (IMO)

Why are you posting Viktar? Shouldnt you already be on vacation? Your wife wont be too pleased.

 

[bsilva028]

If you already have been verified (i.e. docs requested and approved), all further payouts on e-wallets MUST be in MINUTES! (IMO)

big casino do that? it pays to the players in minutes after docs aproved?
what are you waiting to accept players out of UK? lol
i will be the 1st

 

[KasinoKing]

I'll tell you one thing.....when operators like Slotocash are jumping ship, you know its taking on water at a rate of knots. If you want your setup to work in the long term you might consider doing the same.

In the meantime, stop playing stalling games and pay the man his money.

Sloto'Cash didn't "jump ship" for the reasons you alure to - it was simply so they could continue to operate in the USA market.
And they haven't abandoned Rival completely since Desert Nights still uses that software.

However, I do agree with what you said about all the "unnecessary red tape" which delays cash-outs at some Rival casinos.
IMPO if any player gets approved at one Rival White Label they should automatically be good to go at all of them.
After all - if they can use one central system for "bonus banning" why can't they use one central system for verifying that players are legit?

KK

 

[jjezebel37]

I got an email about an hour ago confirming that they accepted my documentation, albeit without the Moneybookers form that they wanted signed.

Thanks Duwayne for all your help but i must agree with most of the posters on here, the time limit on WD's is way too long and if i had not of joined this forum, i'd be up in arms, never to deposit at the casino again.

Seriously, i have an account with Gofish, they are rival and they didn't ask for this form. In my opinion, who really wants to send five forms and go through all the hassle?

cheers anyways

 

[jjezebel37]

Sloto'Cash didn't "jump ship" for the reasons you alure to - it was simply so they could continue to operate in the USA market.
And they haven't abandoned Rival completely since Desert Nights still uses that software.

However, I do agree with what you said about all the "unnecessary red tape" which delays cash-outs at some Rival casinos.
IMPO if any player gets approved at one Rival White Label they should automatically be good to go at all of them.
After all - if they can use one central system for "bonus banning" why can't they use one central system for verifying that players are legit?

KK

Totally agree with this. I have a Redflush account, withdrew after sending in docs. Withdrew from Jackpot City and they didn't ask for any so MG must have my docs?

Would i be right?

 

[jjezebel37]

Nonsense.

The faxback form covers that (or at least it should). Every faxback I've ever sent has a section to list my deposit method/s and I sign an agreement not to dispute any charges from said methods. No way should a signed screenshot or other form of confirmation be needed as well.....no way.

It's this kind of crap that turns honest players away. Who wants to go through all of that just to get their winnings? We all understand the fraud issues that operators face, but when they ask for everything short of a stool sample it just becomes not worth it to potential customers. In fact, I'd put money on some members considering trying you out deciding to give it a miss based solely on this doc debacle.

You can spin it all you like, and I understand why you are, but the fact is that until Tropica handles its own support and payments, you are NOT in full control of your business and players will always be at the mercy of proven Rival incompetence.

I'll tell you one thing.....when operators like Slotocash are jumping ship, you know its taking on water at a rate of knots. If you want your setup to work in the long term you might consider doing the same.

In the meantime, stop playing stalling games and pay the man his money.

I'm a girl, i swear, well last time i looked

 

[bsilva028]

Totally agree with this. I have a Redflush account, withdrew after sending in docs. Withdrew from Jackpot City and they didn't ask for any so MG must have my docs?

Would i be right?

sorry but i dont think so
rival white labels = same support

MG = each group have theyr own support i think

and red flush = 1 group
jackpot city = belle rock,
different groups, however they sometimes dont ask by the docs at the same time,

 

[max1mike]

I know Duwayne is doing his best but this is taking the biscuit.

Are you seriously having a giraffe???

many times I read stuff here from the other side of the pond and wonder wtf that means...but those are two sentences that literally made me LOL

 

[Seventh777]

I'm a girl, i swear, well last time i looked

Can I look also (for verification purposes only) .

 

[chuchu59]

Can I look also (for verification purposes only) .

You may not be her cup of tea. OK let me do the donkey work and have a look.

 

[Nifty29]

Actually, many people do not know this, but I'm actually a self-taught gynaecologist.

I've no clinical experience, but I'll have a look at it for ya......

 

[Refilliates Casinos]

Nonsense.

The faxback form covers that (or at least it should). Every faxback I've ever sent has a section to list my deposit method/s and I sign an agreement not to dispute any charges from said methods. No way should a signed screenshot or other form of confirmation be needed as well.....no way.

It's this kind of crap that turns honest players away. Who wants to go through all of that just to get their winnings? We all understand the fraud issues that operators face, but when they ask for everything short of a stool sample it just becomes not worth it to potential customers. In fact, I'd put money on some members considering trying you out deciding to give it a miss based solely on this doc debacle.

You can spin it all you like, and I understand why you are, but the fact is that until Tropica handles its own support and payments, you are NOT in full control of your business and players will always be at the mercy of proven Rival incompetence.

I'll tell you one thing.....when operators like Slotocash are jumping ship, you know its taking on water at a rate of knots. If you want your setup to work in the long term you might consider doing the same.

In the meantime, stop playing stalling games and pay the man his money.

Hi,

Will try and address each one of your statements.

Slotocash did not jump ship - they chose to operate a US business and needed a new platform for that venture. Every Rival wanting to take US bets needs to do the same.

With regards to support: We review each email, deposit and withdrawal. We do all the promotions and mailings and accounting. The support team is great and it should not matter if they are in-house or not, if they provide a professional service.

We are not sure where a signed screenshot was asked for here? I think jjezebel was referring to the faxback form which lists the Moneybookers deposit that needed to be signed. The faxback form (purchase history) is part of the Document request. We wish to stress that there was no 'doc debacle" here and that impression was created for no apparent or valid reason.

Added to this, there was NO delay or stalling on this withdrawal (or any Tropica withdrawal). It was still in the Reverse cycle when a complaint was posted, which to be honest, we don't understand why. The documents have been approved and the withdrawal will be processed shortly. All this done within the same timings that we usually apply to withdrawals.

If readers take the time to read this string from the beginning, they will come to the conclusion that up until now, we have not done anything wrong. There has been no delay and the promotion screenshots posted yesterday were for another casino, (however that has not been corrected or noted by the poster). I have received PMs highlighting this fact.

We really appreciate the comments here, however it makes it hard to focus on the business when responding to posts which are not related to Tropica, or are not accurate. All we ask is to kindly take a moment before posting, to ensure accuracy of information so that everyone here can benefit from it

Thanks to everyone for the PMs, posts and constructive feedback.

Best,
Tropica

Tropica Casino - An Island of Fun Awaits!

 

[Nifty29]

Hi,

Will try and address each one of your statements.

Slotocash did not jump ship - they chose to operate a US business and needed a new platform for that venture. Every Rival wanting to take US bets needs to do the same.

With regards to support: We review each email, deposit and withdrawal. We do all the promotions and mailings and accounting. The support team is great and it should not matter if they are in-house or not, if they provide a professional service.

We are not sure where a signed screenshot was asked for here? I think jjezebel was referring to the faxback form which lists the Moneybookers deposit that needed to be signed. The faxback form (purchase history) is part of the Document request. We wish to stress that there was no 'doc debacle" here and that impression was created for no apparent or valid reason.

Added to this, there was NO delay or stalling on this withdrawal (or any Tropica withdrawal). It was still in the Reverse cycle when a complaint was posted, which to be honest, we don't understand why. The documents have been approved and the withdrawal will be processed shortly. All this done within the same timings that we usually apply to withdrawals.

If readers take the time to read this string from the beginning, they will come to the conclusion that up until now, we have not done anything wrong. There has been no delay and the promotion screenshots posted yesterday were for another casino, (however that has not been corrected or noted by the poster). I have received PMs highlighting this fact.

We really appreciate the comments here, however it makes it hard to focus on the business when responding to posts which are not related to Tropica, or are not accurate. All we ask is to kindly take a moment before posting, to ensure accuracy of information so that everyone here can benefit from it

Thanks to everyone for the PMs, posts and constructive feedback.

Best,
Tropica

Tropica Casino - An Island of Fun Awaits!

What "business" are you talking about exactly?

AFAIK Bryan has not announced that Tropica is on a probation listing, nor Baptism of fire, nor even removed from the rogue pit (as a rival white label).

We've heard all this before, and every time each white label states "oh we are going to be different" and "we want to start paying players in 24 hrs" etc etc but it never happens.

I have never heard a valid excuse for why a casino cannot process in 24hrs, or 48hrs for new players. Not one. The reason being?....because there isn't one.

The player community have been telling each and every Rival operator who comes along what they need to do to get their custom:

1. Pay in 24 hrs
2. Dispense with the red tape especially for ewallets
3. Dump the stupid bonus ban system.

The problem is, the response is always "we are trying to get this done blah blah". Don't TRY......just DO it! Take the plunge! Dare to be different! Otherwise, we're just talking about the same old Ho-hum rival white label you can get anywhere.

I've been looking for a decent Rival for ages to start playing their games again. I'm yet to be convinced by anything I've read thus far.