I went onto live chat and there is a €20k monthly limit for Greek Players.
On the question of Progressive Jackpots, it seems there are limits imposed there, but as you can see, it was hard to get a definitive answer (sorry). So, Greek players should probably be made aware of these restrictions and hopefully reach an arrangement that sees them paid quickly.
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*** Scot joined the chat ***
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Scot: Hi
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*** Theodoros joined the chat ***
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Theodoros: Hello Scot, welcome to our Live Chat. How may I help you?
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Scot: In your terms for Greek players, you have point 4.4.4
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Scot: The payout limit per month is € 20,000, calculated on 30 business days. All payment requests exceeding the payout limit will be paid out every 30 working days until the desired payment amount is reached. In the event that you initiate a payment of more than € 100,000, we re-serve the right to divide the payout into ten instalments. The aforementioned provisions ap-ply to all products offered by us.
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Scot: two questions: 1. Why is there a cashout limit for Greek Players 2. Does this limit apply to Progressive Jackpots?
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Theodoros: Please give me your username, your full name, your address and your date of birth, so that I can take a look for you.
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Scot: I don't have an account yet. I don't want to register if I don't know the answers to these questions please
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Theodoros: Are you Greek?
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Scot: Not Greek, but I am moving to Greece next week to take up a new job.
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Scot: Would you mind answering the 2 questions please?
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Theodoros: Not at all.
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Scot: Thank you
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Scot: English players don't have the cashout limits, so wondering why Greeks would
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Scot: If I live in Greece, but have a UK passport, will these limits apply to me?
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Theodoros: There are no cash out limits, simply large amount of winnings are paid out in instalments.
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Scot: so the €20,000 limit does not apply to Greeks?
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Scot: It's in the Greek terms : )
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Theodoros: Let me have a look, since I am Greek.
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Theodoros: I believe you have translated something wrongly.
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Scot: Old URL
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Scot: It is written in English. It states there is a €20k per month limit
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Theodoros: Ok, I see what you mean now.
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Theodoros: You will still get paid your winnings, but in instalments, like I mentioned earlier.
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Scot: But is it set to 20k per month?
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Scot: because English customers have a €100k+ limit
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Scot: I am a high roller and often have wins greater than €20k
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Scot: I just need to be sure before I join
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Theodoros: If you are a high roller, then you may qualify for our VIP program and receive VIP treatment.
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Scot: Thank you... however my initial 2 questions have not been answered yet : )
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Theodoros: The General Terms apply, as mentioned.
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Scot: Is there a 20k monthly limit for Greek Players
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Theodoros: Yes, as stated in the Terms.
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Scot: Thank you
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Scot: and, does it apply to Progressive Jackpot wins?
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Theodoros: In these cases, exceptions can be made, but those our checked case by case.
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Scot: So even Progressive Jackpots incur a 20k per month restriction?
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Scot: I love playing Progressives
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Theodoros: Not necessarily.
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Scot: Sorry Theodoros, but I really don't understand : (
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Scot: if I win €3 million on a PJ, will I be paid in full or over 150 months?
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Theodoros: Progressive wins can be paid out in larger amounts, it will definitely not take 150 months!
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Scot: Ok, so you aren't able to say for certain.
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Scot: Could you please do me a favour? Could you please check with management and email me, confirming what you said was accurate?
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Scot: I don't like gambling if I am not sure of terms
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Theodoros: When it comes to progressive wins, you will come into an agreement with management regarding the way you will get paid.
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Scot: but will it be paid in full or in installments?
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Scot: Because in the General Terms, there are no restrictions on PJ wins
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Scot: If you win EURO 100,000 or more (excluding progressive jackpot wins), we reserve the right to divide the payout into ten installments, paid with 10 per cent every month for 10 months until the full amount is paid out."
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Theodoros: That is why you will reach to an agreement.
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Scot: Ok. Thank you Theodoros
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Scot: Appreciate your time
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Scot: Could you please email this chat for my records?
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Theodoros: Thank you for your time too Scot.
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*** Scot has rated the chat Good ***
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Theodoros: You will receive a transcript to your email address as soon as this chat is concluded.
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Scot: Awesome!
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Scot: Have a good weekend
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Theodoros: You too and enjoy your time in Greece.
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Scot: I am sure I will : )
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Scot: Bye bye