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Non-Bonus Complaint Notarized ID ...Is it normal after 6 withdraws?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by carsten, Mar 11, 2015.

    Mar 11, 2015
  1. carsten

    carsten Dormant account

    Occupation:
    engineer
    Location:
    denmark
    Hi all...

    I am new to casinomeister...I am actually new to online casino world as well...started for about one month ago...tried about 20 different sites..just for fun...then one day i got an email from one casino giving me some no deposit bonusses...I said okk...one more chance to this casino...the day after i used this no-deposit bonus, i deposit like 30 euros get nice bonus...and volaaa...i had after nine hours playing 6000 euros...withdraw 4k..no problem...kept continue to playing...quite lucky..2.,3.,4.,5. withdraw...in one month i deposit 2k and withdraw 6k...but suddenly they now require Notarized ID for the last withdraw of 1500 euro....

    I dont want to give any names or adress..just curious...because I am not complaining for now..

    I sendt documentation today, (to Philipine!!!) Is it normal ? They will get it within one week..let see what happens..

    Is this process normal? Why ? What else can they find?

    Carsten!
     
  2. Mar 11, 2015
  3. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    As you mentioned you've sent the documents to eh Phillipines I think its a safe bet your dealing with a Playtech casino - whilst a lot of them pull these stunts from time to time, the one I hear it most about is undoubtedly the "Winner" group of casinos. They do pay out normally if the documents are in order, but I still wouldn't go through all the hassle personally - you have so many big names operating playtechs eg Coral, Gala, Ladbrokes, William Hill, Betfred, Paddy Power .. your VERY unlikely to get such treatment from these except in the most suspicious and exceptional circumstances - as opposed to Winner who will try it on rather than pay out a couple of grand here and there!
     
    2 people like this.
  4. Mar 11, 2015
  5. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No, this is NOT usual and we've heard all this BS many times before and I don't need to guess far that you've won at a Playtech casino (as stated above) and probably one of the smaller ones that also have the vile rogue term meaning 10k a month cash-out limits even if you win a progressive!!:mad: Believe it or not there was even a case on here where a player had to do this Philippines BS at Vernons concerning 42k winnings even though he was from the UK and Vernons are a UK company.

    The reason is simple - they do not need this notarized stuff, but unfortunately many PT sites use this appalling tactic when players win too much and they know it induces negative 'what's the point?' feelings in that player who sees a large barrier in the form of weeks of delay to his withdrawal. So, in many cases he'll spunk it back after losing patience and close his account. You've simply hit the threshold of profit at which they obviously want to avoid paying, but do it underhandedly.

    Do as they ask, do not reverse it and when you eventually get you money remember to play at large Playtechs funded by the bookies' firms like Paddy Power, Ladbrokes, BoyleSports etc.

    Read this - Vernons especially are notorious for this, Fly have done it and several others. It's extremely rare for non-Playtech sites to do this, as most have access or purchase credit checks and use databases to KYC players and therefore only need the basic docs submissions to confirm them.

    http://www.casinomeister.com/forums/showthread.php?t=48953
     
    6 people like this.
  6. Mar 11, 2015
  7. carsten

    carsten Dormant account

    Occupation:
    engineer
    Location:
    denmark
    Closed self my accounts already..

    I have already closed my accounts..wrote them that I wont play at their casino(s) (they have also a sister casino) until they processes my withdraw...

    From the country I live there is no access to big UK casinos..that is why I choosed them...
    and I actually search and google these two casinos..they have a very high points...and somehow "recommended"... did not search enough...
     
  8. Mar 11, 2015
  9. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Its a bit stupid that u cant send photos or scanned copies from the notarized docs.. Noo snail mail..
     
  10. Mar 11, 2015
  11. carsten

    carsten Dormant account

    Occupation:
    engineer
    Location:
    denmark
    I dont know lets see what they say...
     
  12. Mar 11, 2015
  13. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Right, the casino in question is accredited here but the rep hasn't been in for over a month and the OP has tried contacting him.

    With that in mind, I would advise the OP to PAB. If he's waited reasonable time for a reply then he's got no choice, even though the casino hasn't actually broken a term.

    Max could then establish whether there is any real concern about the player's ID or other genuine issue on the casino's behalf (they've paid him several times already!) or whether they're just being plain cussed.

    I hate seeing unnecessary PABs and wasting of Max's time as that is why there are reps here, but if they are no-show....:confused:
     
    1 person likes this.
  14. Mar 11, 2015
  15. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Omni & Fly? Or do we must sush from the casinos?
     
  16. Mar 11, 2015
  17. carsten

    carsten Dormant account

    Occupation:
    engineer
    Location:
    denmark
    Thank you for the post! (even I dont know what OP and PAB is, I guess OP is me and PAB is a kind of complain??)
     
  18. Mar 11, 2015
  19. carsten

    carsten Dormant account

    Occupation:
    engineer
    Location:
    denmark
    I wont give a name now...but your guess is not wrong...
     
    1 person likes this.
  20. Mar 11, 2015
  21. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    December 2014 ;)
    http://www.casinomeister.com/forums/showthread.php?t=65365&p=664446#post664446
    In addition Ladbrokes got the Casinomeister 2014 Fall From Grace award

    http://www.casinomeister.com/meister_awards/bestworst2014.php#fall1

    I assume adding Ladbrokes on that list was an accident and you meant to list bet365 or other some other reputable bookmaker that still has a solid online casino. :D


    Anyways, my favorite Playtech casino is bet365, in addition to Playtech slots, they also have Microgaming, WMS, NetEnt, AshGaming, etc, in total something like 750-800 different slots and games, too many Playtech casinos are Playtech-only casinos.
     
    Last edited: Mar 12, 2015
    1 person likes this.
  22. Mar 11, 2015
  23. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    If this is an accredited casino here then you should send the rep a PM (private message)
    here is a link to the rep
    http://www.casinomeister.com/forums/member.php?u=35301
    Give them a few days to respond. Just because the rep has not logged in does not mean they are not around. They could be on vacation or not have any messages to respond to.
    If they do not respond to you then you can file a PAB (pitch a bitch).
    You can read all the information about the service here.
    Be sure to read everything completely especially the part about stop posting.

    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    I would no expect to see any accredited casino asking you to send documents to the Philippines without REALLY good reason. And some random audit is not a REALLY good reason.
     
    3 people like this.
  24. Mar 12, 2015
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Bryan has asked the rep to step in. That should get the ball rolling.

    If that doesn't produce the desired result the OP ("Original Poster") should feel free to proceed to the next step, submitting a Pitch-A-Bitch (PAB) . As ever, the PAB process begins by reading the Pitch-A-Bitch FAQ.

    FYI, the FAQ is mandatory reading for PABers. If you don't read it then you'll screw things up, waste time (or worse) and piss off the guy who's trying to help you = not smart. :D

    Please note that a Terms violation (or whatever) is not a pre-requisite to having a legitimate case for a PAB. Please see section 1.2 of the FAQ which descibes the few reasons why we WOULD NOT accept a PAB, anything else is pretty much fair game.

    And last but not least: you should always feel free to ask us if you have questions or concerns about a possible PAB, or one in progress for that matter.
     
  26. Mar 12, 2015
  27. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Ladbrokes got the fall from grace as they went from in my opinion the best microgaming casino to a rubbish playtech with bad promotions etc and the way they transferred was a shambles but you will find they are still amongst the most reputable casinos you can get. Their fall from grace was nothing to do with them being in any way disreputable just the way they went from being one of the best to just an average casino.

    But in saying that if you were wanting to play at a playtech casino then Ladbrokes would still be one of the best choices. If you are fortunate to win then at least especially in UK you would know you would get your winnings fast and not get hit with any of this junk that it takes you years to get paid.

    They also have a better choice of slots now including WMS, Netent etc and still have a decent sportsbook. Tho they made a really bad mistake in getting rid of MG and at times CS is not the best they are still amongst the most trustworthy casinos you will find on the Net.
     
  28. Mar 12, 2015
  29. carsten

    carsten Dormant account

    Occupation:
    engineer
    Location:
    denmark
    As I wrote before, I am not complaning now, I have sent documents to the Philippines yesterday...Post says it will be there within 5-7 days...So I will wait until next thursday (and that will be 3 weeks from date when I clicked on the withdraw!).

    Buut if a rep here can somehow process it faster, and give a logicial meaning to this sudden requirement it will be nice. Otherwise it is not my intention to complain about that until they get the docs... I am not that kind of guy...I was just curious if this is normal...

    And the casinos are credited here! (even I am not the first one complaining about that!)
    If the casino(s) is (are) really friendly then they could ask about this notarized ID while I have no withdraws, or can send my withdraw and then ask this documentation for furhter withdraws...and so on...I mean come on!

    As Dunover wrote , there was kind of a threshold limit...and when it was over..they somehow find this...

    That is it for now..

    Regards,
    Carsten
     
    3 people like this.
  30. Mar 14, 2015
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    What is so bad about this is that they don't give a stuff about your personal security, they ask YOU to post it well outside of the EU and to a country that is still regarded as "developing". It is THEY that should be doing all this legwork by providing a SECURE means for you to provide documents, which should be a postal address WITHIN the EU where EU data protection and privacy laws both apply and can be enforced. It then becomes THEIR responsibility to safeguard these documents when they pass them internally for processing in another country. By having the PLAYER post them direct, they are avoiding some of their legal responsibilities. For example, if YOU post them, but they are not received, they can deny responsibility as it wasn't they who sent them out of the EU. On the other hand, if you posted them to an EU address, and they were lost when THEY posted them out to the Philippines, it is they who are in breach of data protection laws.

    The main risk is when they are in transit, rather than when they reach Paragon International Customer Care in Manila. It's a secure building in the business district. The longer the transit, and the more different handling bodies, the greater the risk. Risk of data interception is reduced by having such sensitive documents sent as short a distance as possible and in as secure a manner as possible. There must be plenty of security experts in Denmark capable of verifying your notarised documents, and if anything, they would be better at the task.
     
    2 people like this.
  32. Mar 14, 2015
  33. Adam FocalClick

    Adam FocalClick Dormant account

    Occupation:
    H/O Acquisition
    Location:
    TLV
    Notarized ID

    Hi All and Carsten in particular,

    I'm sorry for the delay in responding to this thread, I didn't see it earlier.

    I have messaged Carsten and will be dealing directly with this member to solve this issue as quickly as possible.

    To answer the others in this thread, I believe it's a fairly normal occurrence and something that is common in the industry. There's been no question of the player not receiving the funds, it's just being processed according to our guidelines. There are numerous reasons why these documents are required and why we perform certain checks on players at different intervals. There are certain regulations and protocols we have to adhere to. In this case I will get the exact answer from the CS team in due course.

    I also want to add that Omni and Fly have a very strong reputation in the industry for the way we treat and look after our players. It's one of our biggest strengths and something we pride ourselves on. We are recommended for a reason - we view players as family and if they have a complaint we solve it. I do not believe this issue is any different and I will fight for the player to get it resolved.

    I hope this answers some of your comments and will be happy to talk further with anyone on this subject.


    Kind regards,

    Adam
     
  34. Mar 14, 2015
  35. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I would hardly say its quite a normal practice in the Industry. Some casinos ask for them but its mainly Playtech .

    Once a player has been verified at a casino there should be no need to ever request notarised documents as you already know who the player is and have proof of his identity. To ask an already verified player to pay to get documents notarized then send them half way around the world to a country where mail is not safe is hardly normal or safe. These sort of documents can lead to all sorts of fraud if they fall into the wrong hands.

    I can see the point if a player wins and for whatever reason he can not get verified or there is a good chance he has committed fraud to maybe ask for notarized documents other than that its ridiculous in this day and age and nothing more than a delaying tactic and inconvenience to the player.
     
    9 people like this.
  36. Mar 14, 2015
  37. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    I completely agree with this.

    If a casino ever asks me to spend my money, time and risk my security doing this they sure as hell will never see my business again.

    I will also never, ever play at a Casino I have seen asking someone else for this kind of thing. Absolute farce.
     
  38. Mar 14, 2015
  39. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    No it is not normal and common. It is only normal and common with some Playtech casinos who like to provide hoops for players to jump through. In 15 years I have never ever been required to submit notarized documents to prove my identity when making a withdrawal. Like others in this thread have said, you won't see the likes of bet365 who use Playtech software provide this challenge when making a withdrawal.

    I am currently updating my sites, with my oldest and most established site being updated first. This includes removing and adding many properties. This stunt pulled on Carsten means I am very, very close to removing all Focal Click properties from OCR and my other sites. Not only that, but in my book, this makes Omni and Fly worthy of consideration for OCR's S List.

    Hopefully you can see the light and action Carsten's withdrawal promptly and have a chat with the senior management to remove this unnecessary and 'rogue' practice of insisting on notarized documents.
     
    2 people like this.

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