Non-Bonus Complaint Notarized ID ...Is it normal after 6 withdraws?

[carsten]

Well first time i see this thread, my $1300 i withdrew last Thursday is not reversible anymore, and they do payout on weekends (Neteller)
so lets see if i get it soon, or i sure hope they are not gona let me run around with a letter to Asia

My first withdraws were non problematic and quick actually...I hope you get your withdraw soon...

 

[carsten]

I got it )) yahooo

Hi All,

I would like to inform everybody that I get my withdraw ...

First of all I thank to Casinomeister, and the guests
in the forum,especially dunover,paul and weatherman.

They did emphasize really important points which I think must be
considered in detail not only by sister casinos but also others.
(because as far as I understood from the weatherman's post it is not legal
to require/send docs out of EU, which can be really critical for casinos in general)

On the other hand I would also thank to Adam,really polite and friendly guy,
proffesional and responsible as well.

As mentioned before I will continue to play at FLY and OMNI.I assume this episode
as an accident.Otherwise really nice customer support,good and simple software, good promos...

That is all for now, I will in the future try to follow the forum to get updates and so on.

Regards,

Carsten

 

[paul7388]

Glad you got it all sorted and money finally arrived.

Least now you will not need to go through any of this hassle for your next withdrawal.

 

[Borgie]

Hi All,

I would like to inform everybody that I get my withdraw ...

First of all I thank to Casinomeister, and the guests
in the forum,especially dunover,paul and weatherman.

They did emphasize really important points which I think must be
considered in detail not only by sister casinos but also others.
(because as far as I understood from the weatherman's post it is not legal
to require/send docs out of EU, which can be really critical for casinos in general)

On the other hand I would also thank to Adam,really polite and friendly guy,
proffesional and responsible as well.

As mentioned before I will continue to play at FLY and OMNI.I assume this episode
as an accident.Otherwise really nice customer support,good and simple software, good promos...

That is all for now, I will in the future try to follow the forum to get updates and so on.

Regards,

Carsten

Vinyl thanked this post !! Wow !! :notworthy

 

[Finn]

By making it more "normal" to have players post their documents out to Manila, you are taking the risk that this procedure will one day go horribly wrong, a player will post their documents, they will never arrive, and then they will have their identity stolen and misused. Whilst a link may not be proven, the ensuing investigation will involve the player having to tell the police of anything they can think of that may have lead to their sensitive documents and data ending up in the wrong hands, and they will say "well, there was this one time back in xxxx when Omni casino ordered me to send a notarised copy of my passport to the Philippines, and then they claimed it never arrived".

When it comes to EEA rules and regulations:-

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The request that a player from within the EU posts their documents to the Philippines is a potential violation of the Data Protection Rules.



There is a list of those non EEA countries that have been approved for their adequacy of data protection:-




I don't see the Philippines on that list, and until it makes the grade and gets EEA approval, no company should be sending their customers' personal data there for processing and storage.

It would seem that Playtech casinos are NOT looking after the interests of their customers, but are risking their customers' data in the pursuit of the lowest costs of operating their business.

It also seems rather odd given that Playtech is listed on the LONDON stock market, yet is sending it's most sensitive customer data out for storage and processing in the Philippines, rather than an EEA or commission approved non-EEA country. Why not store and process this sensitive player data in Britain, where the company is based?

Of the major casino jurisdictions, that allow customers from multiple different countries, only Malta and Gibraltar are part of EEA.

Curacao is non-EEA territory that is not listed as "safe" non-EEA territory where EEA businesses can transfer consumer data. I guess the question is who is doing that data transfer, is it Playtech (London) or Curacao based casino. If I as a customer choose to do business with non-EEA businesses in non-EEA jurisdictions, then data transfer to outside of EEA is kinda inevitable. This "send stuff to Philippines" process might be lame, but probably not illegal.

 

[Adam FocalClick]

Hi Carsten,

I'm glad everything is sorted now and you got your WD. I knew we'd get there in the end.

Again, Omni and Fly are the good guys. There are reasons we go through certain procedures but we always have our players in mind and try to be fair to them at all times.

I'm sure you'll have many more good experiences with us in the future.


All the best,

Adam

Hi All,

I would like to inform everybody that I get my withdraw ...

First of all I thank to Casinomeister, and the guests
in the forum,especially dunover,paul and weatherman.

They did emphasize really important points which I think must be
considered in detail not only by sister casinos but also others.
(because as far as I understood from the weatherman's post it is not legal
to require/send docs out of EU, which can be really critical for casinos in general)

On the other hand I would also thank to Adam,really polite and friendly guy,
proffesional and responsible as well.

As mentioned before I will continue to play at FLY and OMNI.I assume this episode
as an accident.Otherwise really nice customer support,good and simple software, good promos...

That is all for now, I will in the future try to follow the forum to get updates and so on.

Regards,

Carsten

 

[dunover]

Of the major casino jurisdictions, that allow customers from multiple different countries, only Malta and Gibraltar are part of EEA.

Curacao is non-EEA territory that is not listed as "safe" non-EEA territory where EEA businesses can transfer consumer data. I guess the question is who is doing that data transfer, is it Playtech (London) or Curacao based casino. If I as a customer choose to do business with non-EEA businesses in non-EEA jurisdictions, then data transfer to outside of EEA is kinda inevitable. This "send stuff to Philippines" process might be lame, but probably not illegal.

Not illegal maybe, but certainly unreasonable. Firstly the expense, secondly the insecurity and worst of all the totally unacceptable delays this causes.

A decent win should be a cause of celebration not the first step on a long path of stress, doubt and inconvenience!

 

[vinylweatherman]

Of the major casino jurisdictions, that allow customers from multiple different countries, only Malta and Gibraltar are part of EEA.

Curacao is non-EEA territory that is not listed as "safe" non-EEA territory where EEA businesses can transfer consumer data. I guess the question is who is doing that data transfer, is it Playtech (London) or Curacao based casino. If I as a customer choose to do business with non-EEA businesses in non-EEA jurisdictions, then data transfer to outside of EEA is kinda inevitable. This "send stuff to Philippines" process might be lame, but probably not illegal.

The data transfer begins with the player. The new UK legislation has forced Omni and Fly out of the UK market. Under this new regime, the gambling is deemed to take place at the location of the players' computer, rather than on the casino servers. How this affects data handling is less clear at present, but it may be deemed that any transfer of a UK player's data begins from within an EEA country, and should therefore end at an EEA country of one of the "safe havens" on the list.

This seems to suggest that although licenced in Curacao, Omni is actually run from Manila, as are a considerable number of other Playtech casinos. This means that there is likely to be plenty of player data stored there, not just the notarised documents of around 1% of players.

This is just the kind of "loophole" that will encourage governments to increase the burden further on the remote gambling industry, as it has caused with other industries. Our own data protection laws have been amended a number of times in order to deal with offshore sourcing of customer support, which has lead to a number of major data "scandals", including the release of highly confidential medical data from NHS trusts' databases which ended up being for sale to cold calling companies, and was traced to an Indian call centre where rogue employees had been able to steal such data.

Players know that the remote gambling industry leaks like a sieve, one only has to see all the spam that comes from marketing firms that have somehow gotten hold of more than just our basic contact details, so it is hardly surprising that wanton disregard for our data security in the pursuit of profit ends up being unpopular.