Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

Non-Bonus Complaint Notarized ID ...Is it normal after 6 withdraws?

Cocochanel said:
Hej Carsten.

I have had many withdraws from Fly and Omni with now problems at all...Omni I cashed out over $ 3000 and they never have asked for snail mail to Philipines. Once they do I will close my account for god.

I dont even know how to get these notarized documents, do you?
Click to expand...

Hej..

I had also 6 withdraws until now...no problem at all....I went to the place sending driver license get a kind of verified letter. And sent to them.

Carsten
 
carsten said:
Thank you Paul, I wrote to Adam yesterday , he is been told that it is processed? But I cant see anything...wil wait until tuesday...then write him again...
Click to expand...


Hej Carsten.

Is the money going to your bank or have you got an ewallet? The best is if you have an ewallet so you dont get any problems with your bank, or tax, because Omni and Fly dont have a license in Denmark.

Anyway......as you know in Denmark..money from bank to bank is instant now, so what I dont understand is why it takes so long to get the Money in this online World....
 
carsten said:
Thank you Paul, I wrote to Adam yesterday , he is been told that it is processed? But I cant see anything...wil wait until tuesday...then write him again...
Click to expand...

I'm sorry but once a withdrawal is processed I've never waited more than 3 business days to receive it to any payment method. That includes Playtech when I played a few years back. Something sniffy about this. What method you using?
 
dunover said:
I'm sorry but once a withdrawal is processed I've never waited more than 3 business days to receive it to any payment method. That includes Playtech when I played a few years back. Something sniffy about this. What method you using?
Click to expand...
Hi Dunover,

Totally agree ..I use mastercard...normally like the deposit or regular buy at shop withdraw must be process in a second. the money is there does not matter which way...but this time they keep sayind we have processed and so on...(diffucult to understand)

Carsten
 
carsten said:
Hi Dunover,

Totally agree ..I use mastercard...normally like the deposit or regular buy at shop withdraw must be process in a second. the money is there does not matter which way...but this time they keep sayind we have processed and so on...(diffucult to understand)

Carsten
Click to expand...

Hej Carsten.

Is the money going to your bank or have you got an ewallet? The best is if you have an ewallet so you dont get any problems with your bank, or tax, because Omni and Fly dont have a license in Denmark.

Anyway......as you know in Denmark..money from bank to bank is instant now, so what I dont understand is why it takes so long to get the Money in this online World....
 
carsten said:
Hi Dunover,

Totally agree ..I use mastercard...normally like the deposit or regular buy at shop withdraw must be process in a second. the money is there does not matter which way...but this time they keep sayind we have processed and so on...(diffucult to understand)

Carsten
Click to expand...

MasterCard outside the UK don't tend to accept casino refunds, but if they do they aren't the quickest method.
 
Cocochanel said:
Hej Carsten.

Is the money going to your bank or have you got an ewallet? The best is if you have an ewallet so you dont get any problems with your bank, or tax, because Omni and Fly dont have a license in Denmark.

Anyway......as you know in Denmark..money from bank to bank is instant now, so what I dont understand is why it takes so long to get the Money in this online World....
Click to expand...

I use regular bank...I dont believe that there is anything wrong with the online world...if there is anything wrong then it is with the casino...as written before my earlier withdraw did not take more then a second...

I am trying to be polite both to Adam and the support at Fly & Omni but they keep lying to me...

They dont have a license I know, but it is not illegal to play ...And I think in my case the casinos are misusing the situation because they know I cant complain to the danish gaming authority office....but I can write to them to close their IP...

I mean if they dont want to pay, then no reason to lie...they keep saying they processed it wait 4-7 days...dont believe them...
 
carsten if the rep has guaranteed you it has been paid then wait a few days to see if the payment is received.

You will get the money and if not then you should file a PAB here and let Max deal with it. They are accredited casinos here with an active rep and if he has told you it has been processed it should not take long to sort all this out.
 
paul7388 said:
carsten if the rep has guaranteed you it has been paid then wait a few days to see if the payment is received.

You will get the money and if not then you should file a PAB here and let Max deal with it. They are accredited casinos here with an active rep and if he has told you it has been processed it should not take long to sort all this out.
Click to expand...

Rep is being misinformed I think...I will file a PAB, will wait until tuesday...
 
carsten said:
they do in Denmark, and trust me it does take a second...(like deposit) lets wait and see three more days...
Click to expand...

From what I've understood, European casinos don't serve Denmark with their Gibraltar or Malta licenses, but they have to get Denmark license. Part of licensing rules of Denmark is that the casino's money has to be located on Danish bank accounts. The good thing is that this would probably guarantee very fast withdrawals to credit or debit card, the bad thing is that it is apparently due to this rule why Danes never win in Mega Fortune or Hall of Gods, you can't play it because the progressive jackpot prize money is not located in any casino's Danish bank account.

Since Omnicasino/Flycasino is located in Curacao, I guess they are able to ignore Denmark's demands better than Malta or Gibraltar based casinos, and they don't seem to be licensed by Denmark's gambling jurisdiction. This would mean that you would have normal slow transfers since they are not paying you from within Denmark with Danish bank accounts like casinos licensed in Denmark.
 
Finn said:
From what I've understood, European casinos don't serve Denmark with their Gibraltar or Malta licenses, but they have to get Denmark license. Part of licensing rules of Denmark is that the casino's money has to be located on Danish bank accounts. The good thing is that this would probably guarantee very fast withdrawals to credit or debit card, the bad thing is that it is apparently due to this rule why Danes never win in Mega Fortune or Hall of Gods, you can't play it because the progressive jackpot prize money is not located in Danish bank account.

Since Omnicasino/Flycasino is located in Curacao, I guess they are able to ignore Denmark's demands better than Malta or Gibraltar based casinos, and they don't seem to be licensed by Denmark's gambling jurisdiction. This would mean that you would have normal slow transfers since they are not paying you from within Denmark with Danish bank accounts like casinos licensed in Denmark.
Click to expand...

Hi Finn,

As I wrote before my earlier withdraws were without problem and delay...dont knwo what is wrong now....
 
Fly and Omni does not have a license in Denmark. Neither have Club World and their Group and many others. Never had any kind of problems with withdraws or delaying tactic.

Next casino does not either. I play there some times and have the Money sent to my bank account without any problems and delays...it might take
2 max 3 days.

If I should win a big jackpot I would just have them sent the Money to my Neteller account.
 
Cocochanel said:
Fly and Omni does not have a license in Denmark. Neither have Club World and their Group and many others. Never had any kind of problems with withdraws or delaying tactic.

Next casino does not either. I play there some times and have the Money sent to my bank account without any problems and delays...it might take
2 max 3 days.

If I should win a big jackpot I would just have them sent the Money to my Neteller account.
Click to expand...

What do you think now about my case? You think I am lying or what? Dont understand what you mean ?
 
Cocochanel said:
No, I dont think you are lying, at all.....I was answering about the license in Denmark, nothing else.
Click to expand...

ok then I misunderstood what you have written...maybe you did not get any problems but that does not you wont...read Dunover's first post ...he explains clearly about threshold and so on...and I am not the first one having that kind of problems...just check other sides (askgamler for example)...
 
The Viking said:
Well first time i see this thread, my $1300 i withdrew last Thursday is not reversible anymore, and they do payout on weekends (Neteller)
so lets see if i get it soon, or i sure hope they are not gona let me run around with a letter to Asia :)
Click to expand...

My first withdraws were non problematic and quick actually...I hope you get your withdraw soon...
 
I got it :-))) yahooo :-)

Hi All,

I would like to inform everybody that I get my withdraw :-)...

First of all I thank to Casinomeister, and the guests
in the forum,especially dunover,paul and weatherman.

They did emphasize really important points which I think must be
considered in detail not only by sister casinos but also others.
(because as far as I understood from the weatherman's post it is not legal
to require/send docs out of EU, which can be really critical for casinos in general)

On the other hand I would also thank to Adam,really polite and friendly guy,
proffesional and responsible as well.

As mentioned before I will continue to play at FLY and OMNI.I assume this episode
as an accident.Otherwise really nice customer support,good and simple software, good promos...

That is all for now, I will in the future try to follow the forum to get updates and so on.

Regards,

Carsten
 
carsten said:
Hi All,

I would like to inform everybody that I get my withdraw :-)...

First of all I thank to Casinomeister, and the guests
in the forum,especially dunover,paul and weatherman.

They did emphasize really important points which I think must be
considered in detail not only by sister casinos but also others.
(because as far as I understood from the weatherman's post it is not legal
to require/send docs out of EU, which can be really critical for casinos in general)

On the other hand I would also thank to Adam,really polite and friendly guy,
proffesional and responsible as well.

As mentioned before I will continue to play at FLY and OMNI.I assume this episode
as an accident.Otherwise really nice customer support,good and simple software, good promos...

That is all for now, I will in the future try to follow the forum to get updates and so on.

Regards,

Carsten
Click to expand...


Vinyl thanked this post !! Wow !! :notworthy
 
vinylweatherman said:
By making it more "normal" to have players post their documents out to Manila, you are taking the risk that this procedure will one day go horribly wrong, a player will post their documents, they will never arrive, and then they will have their identity stolen and misused. Whilst a link may not be proven, the ensuing investigation will involve the player having to tell the police of anything they can think of that may have lead to their sensitive documents and data ending up in the wrong hands, and they will say "well, there was this one time back in xxxx when Omni casino ordered me to send a notarised copy of my passport to the Philippines, and then they claimed it never arrived".

When it comes to EEA rules and regulations:-

You do not have permission to view link Log in or register now.


The request that a player from within the EU posts their documents to the Philippines is a potential violation of the Data Protection Rules.



There is a list of those non EEA countries that have been approved for their adequacy of data protection:-




I don't see the Philippines on that list, and until it makes the grade and gets EEA approval, no company should be sending their customers' personal data there for processing and storage.

It would seem that Playtech casinos are NOT looking after the interests of their customers, but are risking their customers' data in the pursuit of the lowest costs of operating their business.

It also seems rather odd given that Playtech is listed on the LONDON stock market, yet is sending it's most sensitive customer data out for storage and processing in the Philippines, rather than an EEA or commission approved non-EEA country. Why not store and process this sensitive player data in Britain, where the company is based?
Click to expand...

Of the major casino jurisdictions, that allow customers from multiple different countries, only Malta and Gibraltar are part of EEA.

Curacao is non-EEA territory that is not listed as "safe" non-EEA territory where EEA businesses can transfer consumer data. I guess the question is who is doing that data transfer, is it Playtech (London) or Curacao based casino. If I as a customer choose to do business with non-EEA businesses in non-EEA jurisdictions, then data transfer to outside of EEA is kinda inevitable. This "send stuff to Philippines" process might be lame, but probably not illegal.
 
Hi Carsten,

I'm glad everything is sorted now and you got your WD. I knew we'd get there in the end.

Again, Omni and Fly are the good guys. There are reasons we go through certain procedures but we always have our players in mind and try to be fair to them at all times.

I'm sure you'll have many more good experiences with us in the future.


All the best,

Adam

carsten said:
Hi All,

I would like to inform everybody that I get my withdraw :-)...

First of all I thank to Casinomeister, and the guests
in the forum,especially dunover,paul and weatherman.

They did emphasize really important points which I think must be
considered in detail not only by sister casinos but also others.
(because as far as I understood from the weatherman's post it is not legal
to require/send docs out of EU, which can be really critical for casinos in general)

On the other hand I would also thank to Adam,really polite and friendly guy,
proffesional and responsible as well.

As mentioned before I will continue to play at FLY and OMNI.I assume this episode
as an accident.Otherwise really nice customer support,good and simple software, good promos...

That is all for now, I will in the future try to follow the forum to get updates and so on.

Regards,

Carsten
Click to expand...
 
Finn said:
Of the major casino jurisdictions, that allow customers from multiple different countries, only Malta and Gibraltar are part of EEA.

Curacao is non-EEA territory that is not listed as "safe" non-EEA territory where EEA businesses can transfer consumer data. I guess the question is who is doing that data transfer, is it Playtech (London) or Curacao based casino. If I as a customer choose to do business with non-EEA businesses in non-EEA jurisdictions, then data transfer to outside of EEA is kinda inevitable. This "send stuff to Philippines" process might be lame, but probably not illegal.
Click to expand...

Not illegal maybe, but certainly unreasonable. Firstly the expense, secondly the insecurity and worst of all the totally unacceptable delays this causes.

A decent win should be a cause of celebration not the first step on a long path of stress, doubt and inconvenience!
 
Finn said:
Of the major casino jurisdictions, that allow customers from multiple different countries, only Malta and Gibraltar are part of EEA.

Curacao is non-EEA territory that is not listed as "safe" non-EEA territory where EEA businesses can transfer consumer data. I guess the question is who is doing that data transfer, is it Playtech (London) or Curacao based casino. If I as a customer choose to do business with non-EEA businesses in non-EEA jurisdictions, then data transfer to outside of EEA is kinda inevitable. This "send stuff to Philippines" process might be lame, but probably not illegal.
Click to expand...

The data transfer begins with the player. The new UK legislation has forced Omni and Fly out of the UK market. Under this new regime, the gambling is deemed to take place at the location of the players' computer, rather than on the casino servers. How this affects data handling is less clear at present, but it may be deemed that any transfer of a UK player's data begins from within an EEA country, and should therefore end at an EEA country of one of the "safe havens" on the list.

This seems to suggest that although licenced in Curacao, Omni is actually run from Manila, as are a considerable number of other Playtech casinos. This means that there is likely to be plenty of player data stored there, not just the notarised documents of around 1% of players.

This is just the kind of "loophole" that will encourage governments to increase the burden further on the remote gambling industry, as it has caused with other industries. Our own data protection laws have been amended a number of times in order to deal with offshore sourcing of customer support, which has lead to a number of major data "scandals", including the release of highly confidential medical data from NHS trusts' databases which ended up being for sale to cold calling companies, and was traced to an Indian call centre where rogue employees had been able to steal such data.

Players know that the remote gambling industry leaks like a sieve, one only has to see all the spam that comes from marketing firms that have somehow gotten hold of more than just our basic contact details, so it is hardly surprising that wanton disregard for our data security in the pursuit of profit ends up being unpopular.
 

Similar threads

P
Non-Bonus Complaint WILLIAMHILL - no payout, no withdrawal after win
Replies
34
Views
13K
nfehily
N
N
Conquestador does everything to not pay 6000 euro!
Replies
2
Views
4K
sapit222
sapit222
E
Non-Bonus Complaint 888poker - account suspended $3.000+ balance
Replies
4
Views
5K
elkoxon
E
A
Bonus Complaint How Sloty.com and I breached the terms multiple times
Replies
34
Views
8K
Arenda
A
cortexx066
Non-Bonus Complaint progressplay scam
Replies
8
Views
5K
Danh11
D

Users who are viewing this thread

Total: 2 (members: 0, guests: 2)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top