Non-Bonus Complaint progressplay scam

cortexx066

Newbie member
Joined
Jun 14, 2015
Location
United Kingdom
I can't find the casino rep for progressplay on this forum to make you aware.

I received the first welcome bonus (not no deposit), played through, lost got my balance to 0.00 to remove any bonus from my last deposit, then made a fresh deposit the next day, which I won £2,000 on.

I have been waiting three weeks on wednesday for my withdrawal.

Firstly, I was told that my withdrawal was fine and to send documents when they contact me (NOT before), then was told by another operator 1 day later that I can send them early if i want to.

These consisted of, photo id (passport), address verification, and the visa card that I am withdrawing to (even though i deposited with SMS, it said either back to card or bank transfer, so i chose card.

So I sent them a day after making the withdrawal. Then I asked on chat do the documents look okay to you (even though they weren't the payments/security team), they said yes they are all fine as I can see, but not sure about the proof of ownership for the mobile number, fair enough.

Four working days later (NOT three as in the terms), I get a response on the live chat after being extremely persistant, saying that the reason payments/security team didn't look at your withdrawal at all was because it is over the weekly limit, please change your withdrawal and split them into two amounts.

Okay no problem I said (trying to be as nice as possible), but I can't do that as I have a take a break in place for 9 days (to be on the safe side).

They said okay we will unlock your account now so you can redo the withdrawal. So I did that and then told them to lock it again for the remaining period, which they did.

So I said the payments team/security team will look at it today yes? Then guess what they said? No. You will have to wait a further 3 working days as it counts as a new withdrawal.

A bit of a cut out from chat, although I didn't save many chat logs which was a mistake.

Last message::::: even though all messages are pretty much the same canned response bullshit you come to expect from these type of cunts.
info: Please wait for a site operator to respond.
info: Welcome to Live chat, You are now chatting with 'Carla', How may i help you?
Carla: Hi
Me: Hi there ive lost count the amount of times ive come on chat
Me: im waiting for withdrawal since 9 days
Me: they promised monday
Me: then tuesday, then thursday now definitely friday
Me: to process it
Me: what time tonight will it be please
**Carla: Could I please have your e-mail address in order to check your account?
Me: thank you
Me: ****@aol.com
**Carla: One moment please
**Carla: I will contact security department

Me: ok thanks i will hold :)
**Carla: Your withdrawal will be review today and you will receive the email :)
info: Your chat transcript will be sent to *****@aol.com at the end of your chat.
Me: ok thanks

**IN BOLD thats all they ever say.


Now I have been in touch with the UK gambling commission.

Whether or not the advisor I spoke to was new and didn't know how to search by license number or company name (there's me falling soft for the casino again) which is highly unlikely.

However there was no company found with luckscasino.com (one of their many casinos under progressplay) license number, or name, or even progressplay ltd as the name search.

So wait a minute, I've got them, they're operating illegally, right? That's what I said on the phone, they said well you can't be sure, we'll have to look into this.

So I said how do I get my deposits back? Guess what they said? contact the casino. haha. How can I do that? Live chat with a canned responding operator from "CS" and a security/payment's team that doesn't respond to e-mails.

I will explain more when people respond to this thread if they have any questions, but im tired of dealing with chasing this withdrawal, or trying to get my deposits back through the SMS company ......

(which dont have any contact details either that also make my network operator very confused as well as phonepayplus the regulator of SMS premium rate services in the UK. Even the manager of one of the departments at my network provider had to contact an operations manager to find out if they could find the company charging me for the SMS. They found 3 company names under the SMS service that charged me which were so hard to find they said. When I contacted them they all said the same, we are just the platform for the SMS system, we don't handle payments. So who does I said? We don't have that information, they said.).

Oh, one last thing. I have searched high and low for a phone number for progressplay. Nothing on the internet at all.

The only thing I did find was that spin genie and progressplay are one company, and spin genie have a phone number, though I'm not treating that as concrete proof right now as it's only from a forum post on casinomeister (all be it usually pretty reliable).

So I will try give them a call tomorrow. That's all I can remember right now, as I'm fucking drained with all the stress.

Cheers.
 

cortexx066

Newbie member
Joined
Jun 14, 2015
Location
United Kingdom
UPDATE:

ME
hi

Chat started
Cameron joined the chat

Cameron
Hi there

How can I help?
ME
do you operate spin genie

i mean

progressplay

or vice versa


Cameron
We do operate Spin Genie but not progressplay
ME
ok thanks anyway

So they aren't linked after all. Hmm...
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I can't find the casino rep for progressplay on this forum to make you aware.

I received the first welcome bonus (not no deposit), played through, lost got my balance to 0.00 to remove any bonus from my last deposit, then made a fresh deposit the next day, which I won £2,000 on.

I have been waiting three weeks on wednesday for my withdrawal.

Firstly, I was told that my withdrawal was fine and to send documents when they contact me (NOT before), then was told by another operator 1 day later that I can send them early if i want to.

These consisted of, photo id (passport), address verification, and the visa card that I am withdrawing to (even though i deposited with SMS, it said either back to card or bank transfer, so i chose card.

So I sent them a day after making the withdrawal. Then I asked on chat do the documents look okay to you (even though they weren't the payments/security team), they said yes they are all fine as I can see, but not sure about the proof of ownership for the mobile number, fair enough.

Four working days later (NOT three as in the terms), I get a response on the live chat after being extremely persistant, saying that the reason payments/security team didn't look at your withdrawal at all was because it is over the weekly limit, please change your withdrawal and split them into two amounts.

Okay no problem I said (trying to be as nice as possible), but I can't do that as I have a take a break in place for 9 days (to be on the safe side).

They said okay we will unlock your account now so you can redo the withdrawal. So I did that and then told them to lock it again for the remaining period, which they did.

So I said the payments team/security team will look at it today yes? Then guess what they said? No. You will have to wait a further 3 working days as it counts as a new withdrawal.

A bit of a cut out from chat, although I didn't save many chat logs which was a mistake.

Last message::::: even though all messages are pretty much the same canned response bullshit you come to expect from these type of cunts.



Now I have been in touch with the UK gambling commission.

Whether or not the advisor I spoke to was new and didn't know how to search by license number or company name (there's me falling soft for the casino again) which is highly unlikely.

However there was no company found with luckscasino.com (one of their many casinos under progressplay) license number, or name, or even progressplay ltd as the name search.

So wait a minute, I've got them, they're operating illegally, right? That's what I said on the phone, they said well you can't be sure, we'll have to look into this.

So I said how do I get my deposits back? Guess what they said? contact the casino. haha. How can I do that? Live chat with a canned responding operator from "CS" and a security/payment's team that doesn't respond to e-mails.

I will explain more when people respond to this thread if they have any questions, but im tired of dealing with chasing this withdrawal, or trying to get my deposits back through the SMS company ......

(which dont have any contact details either that also make my network operator very confused as well as phonepayplus the regulator of SMS premium rate services in the UK. Even the manager of one of the departments at my network provider had to contact an operations manager to find out if they could find the company charging me for the SMS. They found 3 company names under the SMS service that charged me which were so hard to find they said. When I contacted them they all said the same, we are just the platform for the SMS system, we don't handle payments. So who does I said? We don't have that information, they said.).

Oh, one last thing. I have searched high and low for a phone number for progressplay. Nothing on the internet at all.

The only thing I did find was that spin genie and progressplay are one company, and spin genie have a phone number, though I'm not treating that as concrete proof right now as it's only from a forum post on casinomeister (all be it usually pretty reliable).

So I will try give them a call tomorrow. That's all I can remember right now, as I'm fucking drained with all the stress.

Cheers.

Due diligence with a quick google/casinomeister search would have shown you other members have experienced problems, especially in regards to WD delays with the group.
With all the CM accredited casinos at hand, with reps on board, really, it's best to stick with tried and true.
 

Danh11

Newbie member
Joined
Jan 31, 2020
Location
Preston
I’m having the same problem with progress play ltd at the minute refusing to pay a 8000 win was there a phone number u used to contact them
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
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