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Spammer! Major Tom (Red Flush Group)

Discussion in 'Casino Spam Complaints' started by asadzareef89, Mar 1, 2014.

    Mar 1, 2014
  1. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Ok I might be a bit too harsh posting this forum with a spammer prefix but enough is enough

    When major tom opened i received a post through my letter box with 150% deposit bonus and 50 fs but when i deposited i only got 100% and no spins so i emailed them and they said that was all i was promised which was despite sending them a picture of the post i got so i kindly uninstalled the casino and added their email to my junk

    Now here where it really takes the piss, couple of days back i get another post in my letter box with my name on it so i think ok maybe they are trying to get the players back who they messed up with first deposit promo as i know i wasnt the only one who didnt get the bonus which was promised

    This letter had some kind of scratchcard promo which gave me 150% deposit bonus on my next deposit, I had no intention to deposit so i went to live help just to see if they messed up again and sure enough they did saying that i already claimed the welcome bonus and that letter was a mistake

    Then i told them i expected much better from a casino from Red Flush group as they are reputed to which i was disconnected from the chat

    So all in all i think this is worst of spamming as they have my address and they intend to abuse it by sending junk

    Fair warning to all who have got this letter, please check with live help before depositing
     

    Attached Files:

    2 people like this.
  2. Mar 1, 2014
  3. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Had several of these through the post... use them as a coffee coaster now :lolup:

    I did join Major Tom last year and received a strange phone call from South Africa based support team asking me what kind of prize I wanted if I was picked at random on my next deposit. Said a TV or car... heard nothing since :what:

    Not top of my list to play again!
     
  4. Mar 1, 2014
  5. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I got the same flyer from Major Tom with 50 Free Spins no deposit. That was the last time I ever bothered with this casino group. I contacted CS to make sure I was able to claim I was then told that no I was not eligible since I had registered an account already. Which was opened so that I could claim the 50NDB they sent but turned out to be an "error". This group makes allot of errors. That was two offers I was not eligible for so why bother sending me the offers in the first place? IMO it's just a poor attempt to get people to open an account. However I seriously doubt that many of those people will deposit when they get something entirely different from what was promised...

    I closed my account and made sure I would never be able to reopen my account through SE. I think these offers were a bait and switch. This group either needs to fire their marketing team or stop these constant "errors" occurring. They should have never sent me a bonus I was not eligible for... Twice! They should never have sent you a bonus you were not eligible for either. Red Flush shouldn't be sending spam emails that promise a ginormous bonus which is anything but another "error" perhaps?

    Not to mention they have some of the rudest CS that I have ever had the misfortune of dealing with online. Your lucky that you got disconnected (which I don't think was any coincidence) because you would have been really frustrated after a few minutes of speaking with what they call "customer support". Speak with your wallet. There are plenty of other casinos on the accredited list that are far more deserving than this group. Stick to 32 Red they know how to treat their customers well :)
     
    1 person likes this.
  6. Mar 1, 2014
  7. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    @mark I never had any intention of depositing after what happened when i made the first deposit but i just wanted to see if they scr*wed up again which they did

    Mark I would love to stick to 32red but seems they dont like it that i won after taking a bonus and my bonuses are blocked but i did have a lucky run on there and tbh if i didnt have wagerings i would have made more profit, so I find it discriminatory that losing players keep getting bonuses to lose and few of us that get a bit lucky have their bonuses banned

    Also i use to play almost everyday not that i use to wait for 100% match offer, i took 10% offers aswell and did deposit few times without taking a bonus. I found the timing of it all rather bad as i sent in an email about a small free chip as i had 6-7 deposits result in a loss in a row and i got a reply saying sorry nothing right now so i took a deposit match and then after that next day i was bonus banned

    I'm sticking for now with the Fortune lounge, they dont offer great bonuses as only 10% or if i'm lucky 30% but atleast i know they are not discriminating

    About red flush group they need to sort their marketing department out as i wouldnt even think of playing at any casino they have.

    FL and Digimedia(Good Bonus Offers) are ok for me for right now
     
    1 person likes this.
  8. Mar 1, 2014
  9. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    That sounds about right. I don't understand how this group can constantly manage to get it so wrong.

    I see and can certainly understand what your saying. You could try contacting the 32 Red Rep. Sounds like you have already found a new home with Fortune Lounge and Digi Media anyway. If they treat you well then you should stick with them but don't settle for anything less than what you consider acceptable. I don't find the Red Flush group's behavior acceptable. But it's not just the marketing department (at least from what I found with my own experience) the marketing team is only one part of the problem. The CS was far from helpful and I never received a PM from the Rep on this forum (that's not acceptable). Speak with your wallet. Stay where you feel most valued :)
     
  10. Mar 6, 2014
  11. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Response From Casino Host

    Hi All,

    Thank you asadzareef89 for bringing this error to our attention.

    I have spoken with the Marketing and Promotions manager and he has started a full investigation as to why this letter was sent to you in error and if there are any other players affected.

    Please understand that when we do endeavor to make sure that all our data is 100% correct before doing any campaigns to attract valued players like your self to play and win at our casinos. However, on the rare occasion, an existing player is mailed with the wrong offer.

    I do apologize for this error in the mailing and assure you that we are currently in the process of upgrading our systems that will be able to more actively pick up these type of errors and stop it before the campaign is launched.

    MrMark21 - We do try to always offer the best service possible and our Quality Control team does do regular checks on chats, calls and emails correspondence that is done within our Customer Service team. However we do look to our players to inform us of any service they received that they felt was not up to standard and what could have been changed to make the experience better. Also with that being said, do also tell us when you feel you have received great service or when you think an agent has done well and provided a resolution to your query.

    This type of information is always helpful as we are always looking to improve our service skills to our valued players. Our agents also look forward to hearing compliments from our clients as it

    Should you wish to inform us of any service - good or bad - that you have received, you are welcome to PM me with your message and casino details and be assured that I will definitely review it accordingly for you. It will be escalated instantly to the relevant team manager and I will follow up to make sure that it will be resolved completely.

    Thank you again for the comments and please do not hesitate to contact us on Live Chat, email, telephone or via PM if you have a query that is not getting resolved by those methods.

    regards
     

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