Leovegas card verification

[ccfc98]

Hi everyone!

I’m trying to withdraw money from my Leovegas account which I have done multiple times before but now they’re asking for verification of my card, the problem here is my card is a numberless card so has no details on the actual card itself.

Going back and forth with online chat between my bank and Leovegas has got me nowhere. Leovegas said I could upload a screenshot of my card details from my banking app but that got rejected and are now asking for a letter from the bank with my card information on. My bank are saying that they cannot provide such a letter.

Any help please?

 

[maxd]

Hello,

We have a LeoVegas representative here on the forums that you should contact ASAP. They are @LeoVegas Rep , click on that and send them a Private Message. In all probablility they'll be able to sort things out for you.

On the off chance that that doesn't get your issue resolved you're welcome to use our complimentary Player Arbitration (PAB) service. We have a pretty good line of communication with LeoVegas and can probably get your issue dealt with fairly quickly.

If you're interested in the PAB process here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Should you proceed with the PAB please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the PAB Rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com