LeoVegas asking to verify closed Paypal account

[Sloppzz]

I have been a LeoVegas user for some time.

Originally I was using PayPal for my deposits and that was fully verified.

I then moved to debit card and a new PayPal account (my previous one was using a works email address which was retired and no longer available) both of which were also verified.

I haven’t used my old PayPal account to make a deposit since May 2023, it was fully removed as a deposit method on the account. My new PayPal and Debit card are fully verified on the site.

I have been lucky enough to have a couple of wins on Leo in the last week, not big wins by any stretch but decent enough to withdraw.

No surprise today that after they have processed my withdrawl they have asked me to do a verification on my old PayPal account.. which is no longer used.. has not been used for over a year for a deposit and I no longer have access to.

I tried messaging their support teams but got the usual ‘It’s in your terms and conditions’ basically you have to do it, despite me explaining I don’t have access to that account anymore.

What makes me laugh is that all the time I was losing, there wasn’t a problem.. yet as soon as I have a win suddenly I need to be ‘verified’ again. All my deposit methods have been fully verified on there, so I find their stance incredibly inflexible given the above.

Any advice on what I can do, as Leo seem happy to just suspend my account with funds in it.

 

[maxd]

Hello,

We have a pretty good contact at LeoVegas and that could be helpful in getting this taken care of. If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[thr0b]

I’ve had something like this before. If you can get through PayPal’s terrible customer service, they will provide you with documents for the closed account. Nightmarish, but can be done.

 

[Sloppzz]

Thanks

I’ve had something like this before. If you can get through PayPal’s terrible customer service, they will provide you with documents for the closed account. Nightmarish, but can be done.

Paypals CS is absolutely terrible you are so right.

But the upshot of this is I shouldn’t have to. Making me jump through hoops for an account that’s not been used for 13 months and was already verified previously just isn’t cool in my opinion. Sours my whole experience with using the site at all

 

[Sloppzz]

@LeoVegas Rep wiuld you be able to assist with this?