30Bet voided my 50k and won’t say why

[ssanss]

Hi all,

Hope someone here has dealt with 30Bet before because I’m going round in circles with them.

I deposited around 25k in total and played some casino and sports bets. My balance got to around 50k euro. When I tried to withdraw, nothing came out. They closed my account and voided my whole balance. Didn’t take any bonus.

I was already verified before this. All the money I deposited was my own. I bought crypto through an exchange service and deposited from there. I sent them screenshots of every purchase, and they already have proof of my income. It’s all there.

But they just keep asking for more documents. First a Binance statement, never used Binance in my life. Then a PDF statement from my crypto wallet with my name on it, which doesn’t exist for a normal wallet. Now they say they can’t verify my screenshots and want something else. Every time I send something, there’s a new request.

They still haven’t told me what rule I broke. Not once.

I complained to them in September, got a reference number and was told 10 working days. That was almost two months ago. Every time I go on live chat they say it’s been escalated and I’ll get an email. Nothing.

I also asked for my betting history at the same time. They told me to email their data protection team, so I did. Still haven’t received anything, not even the history of my own bets.

Has anyone actually got paid by 30Bet after something like this? Or knows someone there who isn’t just support?

 

[irish-ranger]

Hi all,

Hope someone here has dealt with 30Bet before because I’m going round in circles with them.

I deposited around 25k in total and played some casino and sports bets. My balance got to around 50k euro. When I tried to withdraw, nothing came out. They closed my account and voided my whole balance. Didn’t take any bonus.

I was already verified before this. All the money I deposited was my own. I bought crypto through an exchange service and deposited from there. I sent them screenshots of every purchase, and they already have proof of my income. It’s all there.

But they just keep asking for more documents. First a Binance statement, never used Binance in my life. Then a PDF statement from my crypto wallet with my name on it, which doesn’t exist for a normal wallet. Now they say they can’t verify my screenshots and want something else. Every time I send something, there’s a new request.

They still haven’t told me what rule I broke. Not once.

I complained to them in September, got a reference number and was told 10 working days. That was almost two months ago. Every time I go on live chat they say it’s been escalated and I’ll get an email. Nothing.

I also asked for my betting history at the same time. They told me to email their data protection team, so I did. Still haven’t received anything, not even the history of my own bets.

Has anyone actually got paid by 30Bet after something like this? Or knows someone there who isn’t just support?

Been on 30bet since last year think it was my 3rd £20 deposit and i hit for £6k which was processed and in my bank within 40 mins.
The longest I've waited on any withdrawal is 3hrs never had any problems with them.