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Major Tom Casino

Discussion in 'Casino Complaints - Bonus Issues' started by dobbul, Nov 29, 2013.

    Nov 29, 2013
  1. dobbul

    dobbul Experienced Member MM

    Occupation:
    Nurse
    Location:
    Greenock, Scotland. UK
    Hi,

    I was one of the people who received the original email from Major Tom casino offering me 50 free credits to try out the casino. I know some players received the bonus and then had a lot of hassle as the casino wasn't live and the email should never have been sent (I received it on 8/11 and still have it). Unfortunately, when I clicked the link it took me to an error page so I couldn't register, or claim the bonus :(

    Anyway, today I received another email saying that the casino is now live and inviting me to sign up. Great, I thought, I'll get my bonus. However after registering, I contacted Live Chat saying and they said I can't get the bonus "as the casino is now live" :mad:

    I think this is a pretty poor show and quite unfair to be honest. Do they have a rep here on the forum?
     
  2. Nov 29, 2013
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
  4. Nov 29, 2013
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    It's a PR disaster.

    Why piss off potential new players once when you can do it twice:confused:

    They had supposedly addressed the initial cock-up, and players were told that they would have to wait for their free 50 until the official launch. Now it seems they have failed to implement this.

    I am rather surprised that a newly launched casino has NOTHING to offer new players. Even if not a bonus, they need some kind of lure otherwise the competition will grab all the pre Christmas money.
     
    3 people like this.
  6. Nov 29, 2013
  7. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Here you go. I think you might find this a good read...

    http://www.casinomeister.com/forums.../59778-misleading-major-tom-casino-bonus.html

    Now was that the NDB you weren't able to claim or the welcome bonus or both? :eek2:

    There was apparently an "error" with the NDB and they accidentally sent the NDB out to everyone. So they won't be honoring the NDB but they should be honoring the welcome bonus. Either way I wouldn't bother with them IMO their CS is terrible.
     
    1 person likes this.
  8. Nov 29, 2013
  9. dobbul

    dobbul Experienced Member MM

    Occupation:
    Nurse
    Location:
    Greenock, Scotland. UK

    Hi,

    It was the NDB I wasn't able to claim but IMHO, in the interests of PR I think they should be honouring both. Anyway, I've PM'd the Rep so I'll keep you posted.
     
    2 people like this.
  10. Nov 29, 2013
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They now have up to a 150% deposit bonus instead, plus a few other interesting ideas (which have actually been done before by their competitors BTW:p).

    Terms are standard fare, and at least a standard 30x WR instead of the 50x that has been appearing elsewhere. Max bet 25% of the bonus credited.

    Very "doable" VIP entry criteria, especially for someone with a big enough bankroll to sail through all 21 stages in the 7 days given, but virtually impossible for most players with more modest means. What you actually get is less clear, lots of "top secret" and "beret" bonus deals.

    Much better that the regular 15% up to 100 twice a week on offer at the sister casinos.

    In the run up to Christmas, maybe a wager challenge tournament is on the cards, and Major Tom might be a better venue for this given the total of 2100 in bonus chips offered in the first 7 days after joining.

    I will consider a test run after GNUF have paid my recent withdrawal (see winner screenshots):D I should be VIP there before Christmas:p
     
  12. Nov 29, 2013
  13. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I'm glad I didn't have a beer in my hand now, then I would spit beer all over my board. :lolup: Less customers means less money we have to pay affiliates...:D Or how did they think? ;) Agree, a PR disaster.
     
  14. Nov 29, 2013
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Technical

    PC specs and features required to play at Major Tom Casino.

    First things first, if you play on your Mac (iOS) you will not be able to play on the “download” version of Major Tom Casino. Do not despair, however, you can still enjoy all the greatest games on Major Tom Casino’s Instant Play platform. Click here to play instantly now.

     
  16. Nov 29, 2013
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    This casino is not available for affiliates to promote yet - so there's one saving they should be able to pass on to their customers! :p

    KK
     
  18. Nov 29, 2013
  19. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I know! I insinuated the thing about affiliates on purpose. That is the thing, they have started a new casino and really thought that they would bring new players without tag them to affiliates. Or am I wrong? Correct me if I am, but if you have a player at La Vida, and CM has same player at Red Flush...and this player register now at Major Tom? Is that now an untagged player?:confused:

    EDIT:

    I found this at AGD:

    They will tag the player to some affiliate, but if the player is tagged to two affiliates? :confused:
     
  20. Nov 29, 2013
  21. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    in the words of bowie

    my mother said to get things done you better not mess with with major tom ........................got the ndb email got nothing :( they wasted peoples time i hope they can fix this......
     
  22. Nov 29, 2013
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Wow, that's amazing Commander.

    VIP by Christmas eh? Well let's all go to the toilet in celebration.

    :rolleyes: :D

    Wish mine was as big as yours...and as fast....and expensive too....
     
  24. Nov 29, 2013
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Nifty! :scowlface: Do we have to put you back on the leash?
     
    1 person likes this.
  26. Nov 29, 2013
  27. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I agree they should be honouring the NDB. However they wont so good luck asking them. I tried and received some of the worst customer support I've ever experienced. I dont trust Major Tom.

    I also think what they did by putting affiliates on the back burner is disgusting. Affiliates are there to market the product to take that away from them based on saving some dollars is like putting someone out of a job. Companies need affiliates, Major Tom will fall back on it's affiliates after this however if I was an affiliate I wouldnt be there to catch them. I couldnt trust them so I certainly wouldnt work for them.

    But thats just me I get a little bit passionate about this sort of stuff, kind of like when alot of the big brands in Australia converted to off shore customer support leaving many people without jobs. I stopped buying those brands for exactly that reason.

    Anyway getting back to my main point before my little outburst: I agree with you :)
     
    1 person likes this.
  28. Nov 29, 2013
  29. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :lolup:

    (sorry, it was funny)
     
  30. Nov 29, 2013
  31. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Scowlface? :lolup:

    Three days ago "gonkface" was the new word I learned. Now Nifty as Scowlface? In a leash! :D
     
  32. Nov 29, 2013
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I did not receive the NDB offer, or if I did, I ignored it, as I tend to with unknown casinos.

    But I did receive spam from them today, don't know if it's from an affiliate or not. I'm assuming not if they don't have affiliates on board yet.
     
  34. Nov 29, 2013
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Well, someone has some explaining to do!

    Maybe they have some "beta affiliates" as well as a "beta pre launch cock up", and they are trawling for all the players they can get before the affiliate program is officially opened to regular affiliates.

    As for being able to imagine Nifty on a leash, well worth a visit to the toilet just for the amusement, not to mention Amusement With Prizes:p:p

    What I am trying to illustrate though is the very simple and highly "doable" nature of the Major Tom VIP programme.


    After the first deposit, you have to make 21 further deposits in 7 days. The first 7 get 30% up to 100, the next 7 40% up to 100, and the final 7 I think was 50% up to 100. This is it, do this, and you are automatically a VIP, no assessment of whether you are a deserving candidate, account review my management, etc.

    Usually, such "doable" VIP programs tend to be crap once you get there, VIP in name only, little in the way of additional benefits.

    For all I know, the "Secret Agent" and "beret" boni could be nothing more than the twice weekly 15% up to 100 that is on offer at Red Flush and La Vida. These two also have fancy branding, but this doesn't make them anything other than 15% up to 100 with a 30x WR.

    You should not be able to just buy your way into a VIP program, else it loses it's allure.

    For Major Tom 21 x minimum deposit should do it, which can be as little as $210 with the right deposit method. You should get it all back and more with the VIP Christmas gift that any decent VIP program offers it's distinguished members (unless of course it really is a crap VIP programme, and the gift is some cheap tat that one could get from any of the "pound shops" here in the UK).
     
  36. Nov 30, 2013
  37. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Sorry, my bad, taking liberties. You know how you can use [noparse]":lolup:"[/noparse] to get :lolup: , for example?

    I used :scowlface: to indicate that I would have used something like Major Tom Casino: scowling.gif,Nov 30, 2013 if we had it, which we don't.

    Clear as mud I'm sure, apologies.
     
  38. Nov 30, 2013
  39. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    OMG! It's the ultimate geek who knows the obscure smiley codes! [noparse]:pointandsnigger:[/noparse]
     

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