Must Read Just hit a huge Progressive on Sloto Cash and am concerned about the payout.

[LocoEsquire]

My first suggestion is PLEASE break your posts down into readable paragraphs - my eyes are bleeding now!

I know this wait must be totally unbearable for you - but I am 99.9% sure you WILL get your winnings.
I was on Skype yesterday to a rep at a different RTG casino (with many years of experience) and he said this time-frame is unfortunately normal from this provider.
He confidently predicted that you will get your winnings sometime this week.
I sincerely hope he is right!

As a casino operator himself, he is equally as frustrated and angry at how ridiculously long this process takes.
It's not good for Players, it's not good for the Casinos and it's not good for the Provider, as it gives them bad press.
These delays are not bloody good for ANYONE - so why the frick do they do it???

KK

Thanks for the advice, KK, I went ahead and broke up my "wall of text". I also appreciate the positive thoughts regarding the payout, hearing that makes me feel a whole lot better. I'll keep you, and everyone, in the loop on any developments.

 

[Deanna]

I'm hoping this all gets resolved in time for you to have a VERY Merry Christmas! Everyone is behind you on this, positive vibes all around! I really appreciated the update.

 

[shady]

Yes. Just chipping in to say I too have been watching this from the start and feel you will be paid your amazing win.

Soon this will all be complete. Congratulations on the super win.

 

[Sloto]

Hi there. We are STILL waiting for RTG and will be sure to contact LocoEsquire with their response as soon as we get it.

 

[JGslots]

Why does this process take so long? Surely it should only take a few minutes to verify this?

 

[Sloto]

Hi JGslots,

That’s a great question, but I don’t have any answers for you, and I don’t want to speculate on RTG’s behalf or start unnecessary rumours. I will post any updates as soon as I receive them.

 

[ultra100]

Hi JGslots,

That’s a great question, but I don’t have any answers for you, and I don’t want to speculate on RTG’s behalf or start unnecessary rumours. I will post any updates as soon as I receive them.

Okey, so basically, its the RTG game provider responsibility on the 3+ weeks for verifying JP winning for the OP, right?

I mean, from the SlotoCash Casino perspective it's all good regarding T&C and everything, all regular. Is there any RTG representative participating on the CM forum? Just to clarify, why this procedure is taking so long?

As I know for sure, this shouldn't take no more then, well lets say 48-72 hours.

 

[casguy2016]

Just read this thread for the first time and i have to say if this isn't resolved (i hope it is before Christmas) and they ever come to Ontario they will not be a Casino i even take a sniff at.

OP I hope things work out for you.

 

[chayton]

...a few months ago I inadvertently used a free spin coupon they sent me while I had a withdrawal pending, and my $500.00 withdrawal was voided.

What? Since when is this a thing? They can void a pending withdrawal if you use a coupon they sent you? That seems kinda shady too IMHO.

 

[chuchu59]

RTG offers a hst of random and progreesive jackpts but , save for a few accredited cainos, you are sweating it out when waiting for the payout. is it really worh it?

 

[winner2021]

I know this is not the case with the OP, but same process I guess-a couple years ago when a game I was playing malfunctioned and was crediting me in error (which I contacted the site about and owned up to) it took an entire month for the provider to check everything and get back to me. Bet they rectified the malfunction straight away though!

So yes, I believe it can take a few weeks to check a game for possible malfunctions, and I bet even more so if they are checking everything just in case before they can release the winnings, rather than literally me telling them there's been a malfunction (it was obvious the game was going awol) and what the error was. I'm sure you have nothing to worry about in your case. I can see why it's worrying though, taking this long. They are just doing the mandatory checks, going over it with a fine toothcomb lol. Many congrats on your awesome win! I hope you are able to get your hands on it very soon ?

 

[LocoEsquire]

What? Since when is this a thing? They can void a pending withdrawal if you use a coupon they sent you? That seems kinda shady too IMHO.

I agree wholeheartedly, but it is in the T&C. It was the fact they sent me the coupon, and that the site allowed me to use it that annoyed me. While withdrawals are pending, the ability to deposit is shut off completely.

 

[maxd]

I see it's been a full month now since @LocoEsquire 's win and AFAIK no payments have been sent.

Any news @Sloto ? @LocoEsquire , heard anything further?

- Max

 

[LocoEsquire]

Hello Max,

It's been exactly 30 days now, with no payments, or even a phone call from SlotoCash. I have received an email from CDS last week informing me that the matter is still under review and should be completed in a "few business days". This is the exact same time frame I was given in the original communication from CDS on November 9th. I cannot begin to explain the toll this has been taking on me. I have alternated between hope and despair. I am having a hard time sleeping, and have been experiencing increasing levels of stress each and every day this drags on. I still have no idea when this matter will be resolved.

I do have two questions that I am hoping @Sloto can help answer for me.

1) Assuming that CDS finishes up their review and approves the win, will Sloto then need to conduct another "review" of my win? If so, how long will that take and why hasn't it been done over the past month?

2) Once my win is approved, does Sloto intend to enforce their $5,000.00 a week withdrawal limit, or will they be willing to waive it and pay me out faster?

If @Sloto could, at the very least, answer these questions for me it would go a long way in helping me believe in the integrity of the Casino. Thank you in advance.

Tim

 

[The Viking]

Hello Max,

It's been exactly 30 days now, with no payments, or even a phone call from SlotoCash. I have received an email from CDS last week informing me that the matter is still under review and should be completed in a "few business days". This is the exact same time frame I was given in the original communication from CDS on November 9th. I cannot begin to explain the toll this has been taking on me. I have alternated between hope and despair. I am having a hard time sleeping, and have been experiencing increasing levels of stress each and every day this drags on. I still have no idea when this matter will be resolved.

I do have two questions that I am hoping @Sloto can help answer for me.

1) Assuming that CDS finishes up their review and approves the win, will Sloto then need to conduct another "review" of my win? If so, how long will that take and why hasn't it been done over the past month?

2) Once my win is approved, does Sloto intend to enforce their $5,000.00 a week withdrawal limit, or will they be willing to waive it and pay me out faster?

If @Sloto could, at the very least, answer these questions for me it would go a long way in helping me believe in the integrity of the Casino. Thank you in advance.

Tim

I feel for you man
Cant be fun not knowing anything and no communicstion what so ever like you said must be stressful
I can say though that Sloto should pay you in one lump it was in the accridated status and usually proggresive are paid like that unless its a no good casino

 

[maxd]

2) Once my win is approved, does Sloto intend to enforce their $5,000.00 a week withdrawal limit, or will they be willing to waive it and pay me out faster?

FWIW that weekly limit should not be applied to your Progressive win. The Progressive Jackpot money is held by the provider, not by the casino, so the casino's limits shouldn't be applicable. RTG should pay it out quickly since that money is just sitting there in the jackpot waiting to be transferred to the lucky winner, that being you.

- Max

 

[chayton]

This is making me feel sick, I keep imagining how I'd feel if I was the OP. Makes me wonder if they'd be going through this same ordeal if they'd won at iNetBet - which in my opinion is the only RTG casino worth playing anymore.

 

[lockinlove]

My brother hit 270k jackpot on Bodog a couple months ago and was paid all of it in a couple of weeks. They sent like 10k a day til it was paid lol

Not sure why RTG are being idiots about this. Why have jackpots if you dont like paying them? Great way to ruin the reputation of every single RTG casino now.

 

[Webzcas]

My brother hit 270k jackpot on Bodog a couple months ago and was paid all of it in a couple of weeks. They sent like 10k a day til it was paid lol

Not sure why RTG are being idiots about this. Why have jackpots if you dont like paying them? Great way to ruin the reputation of every single RTG casino now.

Quite! It is threads such as this one which is a major turn off to playing at ANY online casino.

 

[ChopleyIOM]

I've been following this thread since the start, I don't have much new to add except to say I really hope you get paid LocoEsquire, and soon at that!

As a player myself this is pure nightmare fuel, so I can really empathise with your situation, what should be the ultimate online casino win of a juicy progressive, turned into a stressful and protracted ordeal that drags on for weeks.

It's also a really, really bad advertisement for playing at online casinos.

Seeing Bryan and max involved is heartening, but also shows that to some extent, we're all just at the mercy of the provider and the casino!

 

[maxd]

Scenario #1:
"Hello LocoEsquire, congratulations on your amazing win! I'm Joe Helpful-Guy and I'll be your advisor as we work through the necessary processes to get you your winnings. They'll be a verification process and then some necessary background checks on the games you played, your win, and so forth. The difficult part is that this is going to take some time so please do be patient with us. I'll check in with you again next week to update you on how things are going etc. I'm here if you need me and will be in touch each week until this is done."

Scenario #2:
The aptly named "nightmare scenario" we've been watching unfold for the past 4 weeks.

What I really don't get is why on god's green earth would the casino choose Scenario #2 over Scenario #1? And "no time" or "no staff" or such is unacceptable BS because it took me 2 mins to type this and dropping in to update the player each week would take no more than that, so maybe 20-30 mins over the course of the whole process. So why do it the Scenario #2 way? Do they really want to piss people off that much? The mind boggles.

- Max

 

[Deanna]

Scenario #1:
"Hello LocoEsquire, congratulations on your amazing win! I'm Joe Helpful-Guy and I'll be your advisor as we work through the necessary processes to get you your winnings. They'll be a verification process and then some necessary background checks on the games you played, your win, and so forth. The difficult part is that this is going to take some time so please do be patient with us. I'll check in with you again next week to update you on how things are going etc. I'm here if you need me and will be in touch each week until this is done."

Scenario #2:
The aptly named "nightmare scenario" we've been watching unfold for the past 4 weeks.

What I really don't get is why on god's green earth would the casino choose Scenario #2 over Scenario #1? And "no time" or "no staff" or such is unacceptable BS because it took me 2 mins to type this and dropping in to update the player each week would take no more than that, so maybe 20-30 mins over the course of process. So why do it the Scenario #2 way? Do they really want to piss people off that much? The mind boggles.

- Max

I would have thought after coming on here and posting that update that the Rep would have made it a POINT to keep in touch with the OP going forward. Their hands may be tied as far as the entire review process which I understand, but seriously, communication would go a long way in easing the OPs fears and helping their own reputation. All I'm hearing is crickets. In an atmosphere like this, where we are all definitely judging what is happening as players ourselves, an update every few days or once a week wouldn't be too much. Even if it is just to say everything is still in order and the review process is still pending.

 

[LocoEsquire]

@maxd has got it exactly right! All I have been looking for (other than the payout) is communication. And then I read this: The biggest-ever win on Aviator for the whole of Africa - Casinomeister Forum

Now I understand that my win was a little less than half of this one, but I'm not asking for a private jet ride to a sporting event! I just want a phone call, a non-form letter email, just something explaining to me why this has taken over a month to "review". What could possibly be taking this long?? I have lived in the same place for five years. I have the same name I always have. All my identification documents are current and valid. The fact that the Megasaur jackpot tracker clearly shows my win on the exact day I won demonstrates that the RTG servers recorded my win. I have followed all of the casino's T&C to the letter. I am a regular, middle-class guy with nothing at all in my background that would raise any red flags. Frankly, I'm pretty boring. This "investigation" (I really hate that term) or "review" or whatever they want to call it should have taken 30 minutes, tops. I get that they need to check my play history and check with other RTG casinos to see if anyone else "claimed" my win, but that could not possibly take more than a couple of days tops. And if it is, for some unknown reason, taking longer, why not communicate that fact to me and explain what the delay is. We're talking over $200,000 here, this is a significant amount of money. I sound like a broken record but I just don't get it. I don't understand.

 

[ultra100]

Ironically, in this situation, while theoretically, huge progressive jackpots should be a win-win-win situation for all three parties involved.

The game provider essentially pays the sum from 'reserved funds,' accumulated from a tiny fraction of every bet placed on the slot in the past. This action generates additional buzz and potential link juice from news, posts, and various sites, ultimately fostering positive brand sentiment.

The same applies to the casino brand. It's fantastic news for the marketing team— a substantial payout not from the casino's pocket, resulting in additional free marketing. The player is left happy, stays loyal, and appreciates the gesture. Retention becomes almost guaranteed, and the news of a big win spreads, contributing to positive casino reviews.

For the original poster (OP), there's nothing more thrilling than a massive progressive win. However, as we witness, what should be a cause for celebration transforms into stress and a potential nightmare.

It's ironic how something that should benefit all parties involved can turn into a failure and a source of stress

 

[lockinlove]

@maxd has got it exactly right! All I have been looking for (other than the payout) is communication. And then I read this: The biggest-ever win on Aviator for the whole of Africa - Casinomeister Forum

Now I understand that my win was a little less than half of this one, but I'm not asking for a private jet ride to a sporting event! I just want a phone call, a non-form letter email, just something explaining to me why this has taken over a month to "review". What could possibly be taking this long?? I have lived in the same place for five years. I have the same name I always have. All my identification documents are current and valid. The fact that the Megasaur jackpot tracker clearly shows my win on the exact day I won demonstrates that the RTG servers recorded my win. I have followed all of the casino's T&C to the letter. I am a regular, middle-class guy with nothing at all in my background that would raise any red flags. Frankly, I'm pretty boring. This "investigation" (I really hate that term) or "review" or whatever they want to call it should have taken 30 minutes, tops. I get that they need to check my play history and check with other RTG casinos to see if anyone else "claimed" my win, but that could not possibly take more than a couple of days tops. And if it is, for some unknown reason, taking longer, why not communicate that fact to me and explain what the delay is. We're talking over $200,000 here, this is a significant amount of money. I sound like a broken record but I just don't get it. I don't understand.

In my opinion they cant not pay. I dont know what their problem is and why they are acting like this..but they have to pay. If they dont, it will end everything for RTG aside from the few knuckleheads that will still venture there.

Imagine word going through the entire gambling community that RTG doesnt pay. Not just a casino but the actual company that oversee all these casinos? They would lose a massive player pool. Word would spread to all forums/affiliate websites and social media. What player would still play on RTG that doesnt pay jackpots...when essentially most of their games...are...jackpots.

Surely they must know this. 30 days is crazy

 

[Deanna]

In my opinion they cant not pay. I dont know what their problem is and why they are acting like this..but they have to pay. If they dont, it will end everything for RTG aside from the few knuckleheads that will still venture there.

Imagine word going through the entire gambling community that RTG doesnt pay. Not just a casino but the actual company that oversee all these casinos? They would lose a massive player pool. Word would spread to all forums/affiliate websites and social media. What player would still play on RTG that doesnt pay jackpots...when essentially most of their games...are...jackpots.

Surely they must know this. 30 days is crazy

Hold up, did you just call me a knucklehead? LOL - What's funny is after they do pay, they'll probably ask the OP if it's ok to post them and their winning pictures, etc. in promos for RTG progressives.

 

[L&L-Jan]

This is a sad topic, didn't left any response but its getting ridiculous now. In 11 years of Igaming I've never asked to verify a jackpot win.

But a b2b should never ever require over 4 days to verify a jackpot win, bollocks if that takes 10 days, concerning if that takes 20 days. Scary if it takes longer.

The worst of it all, as the B2C - its a JACKPOT WIN, that besides your SEED is payed by the wagers from your players? Why would you worry of a jackpot win of $18k, that minus the SEED is already paid for.

@Sloto Why not take your own responsibilities and pay the player out, your risk is only the SEED that you are required to pay. Well " Risk " if you would have dealt with the withdrawal request accordingly, most likely the player would have already returned the SEED by now.

My 2 cents, terrible topic and looks terrible on the casino.

 

[maxd]

At this point I'm thinking the SlotoCash staff are all lining up to have a little art work done:

 

[lockinlove]

Hold up, did you just call me a knucklehead? LOL - What's funny is after they do pay, they'll probably ask the OP if it's ok to post them and their winning pictures, etc. in promos for RTG progressives.

Not yet! If they dont pay this person and you continue to play there that is the time I shall call you the forbidden word

 

[Deeplay]

The silence from @Sloto is concerning ... they should be all over this thread - doing everything they can to reach the desired outcome. I have not played at this casino but I know I never would play at Slot Cash now even if I could.

It is exactly this kind of shit which gives such a bad rep to many casinos! Pay what is owed stop dodging the bullet! Utter disgrace - I really hope the OP gets what is owed him but it seems less and less likely as time goes by (hope I am wrong!) 4 weeks and counting to verify a jackpot win ? utter bollocks they know it RTG knows it. Another casino now for everyone to avoid - spread the word!

 

[Webzcas]

Seriously I do not understand what @Sloto are playing at here. Many eons ago when I worked at Ladbrokes, a Glaswegian cabbie won the best part of £750k on one of the old Microgaming Progressives at Ladbrokes Casino.

Boy did we milk it. We flew him out to Gibraltar, put him up in the best hotel on the Rock, gave him a tour of our offices and our marketing team in London, went to town, making sure it had at least a couple of inches worth of columns covering said win in the national newspapers.

It is basically free publicity and good publicity at that, being a progressive win and all.

Yet this progressive win, is basically making the casino look inept and the game provider RTG just as bad if not worse.

Please sort it out and pay the player!!!

 

[lnspin]

Is it possible RTG does not have them $$. Ive made withdrawls from crypto casinos for close to that amount more then once and been paid in 10 minutes

 

[The Dude]

RTG and CDS are not doing themselves any favors here. If no explanation comes within the next couple of days, they aren't going to like what is going to happen here at Casinomeister. Just sayin'.

 

[LocoEsquire]

I just want to say THANK YOU to all of you in the forums, and especially @maxd & @Casinomeister!!!!! Apparently the "review" ended today, because I received notification from Sloto that the total win had been deposited into my casino account. I am now waiting to hear about the details on payout, I certainly hope that they are willing to waive the withdrawal limit on this one, given how long I've already waited, but it looks like everything has gone through and been approved!! Thank you SlotoCash!!!! And seriously, it would be naive to think that this amazing community didn't play a serious role in moving things along and getting RTG to do the right thing! I don't know what I would have done without you and all of your support! I really look forward to getting to know all of you!

 

[lockinlove]

Ya they have to pay they would be signing their own death warrant if not.

Not sure if casinomeister accepts donations but i think when they help maybe we should all give a little to them. Without some of these forums, I would not have been paid in the past. I havent donated but I have used some of their links ..so well I guess i have donated.

Anyways. This thread pulled me out of the weeds I was hiding in because Ive always liked and play on slotocash (even though Im bonus banned for life after winning a 10k jackpot. Weird)

So dont be surprised if you are coupon banned too!

 

[LocoEsquire]

Ya they have to pay they would be signing their own death warrant if not.

Not sure if casinomeister accepts donations but i think when they help maybe we should all give a little to them. Without some of these forums, I would not have been paid in the past. I havent donated but I have used some of their links ..so well I guess i have donated.

Anyways. This thread pulled me out of the weeds I was hiding in because Ive always liked and play on slotocash (even though Im bonus banned for life after winning a 10k jackpot. Weird)

So dont be surprised if you are coupon banned too!

I would be more than happy to make a donation!! @maxd and @Casinomeister are seriously my heros right now!!!

 

[Deanna]

I just want to say THANK YOU to all of you in the forums, and especially @maxd & @Casinomeister!!!!! Apparently the "review" ended today, because I received notification from Sloto that the total win had been deposited into my casino account. I am now waiting to hear about the details on payout, I certainly hope that they are willing to waive the withdrawal limit on this one, given how long I've already waited, but it looks like everything has gone through and been approved!! Thank you SlotoCash!!!! And seriously, it would be naive to think that this amazing community didn't play a serious role in moving things along and getting RTG to do the right thing! I don't know what I would have done without you and all of your support! I really look forward to getting to know all of you!

Oh Dear Lord, the pull to play on a balance staring at me of over 200K - it gives me the willies. I'd be buying 6 12-packs, 6 packs of smokes and wearing a diaper for 3 days. Ahahahhaaaa!

Seriously, congratulations on your WIN! Finally, it feels good to know you're getting that money - and it couldn't have come at a better time. Merry Christmas!

 

[Sloto]

Fantastic job on your achievement! ? We're truly sorry for any inconvenience caused with the RTG situation. You can be sure will be passing along many of the comments here to them, so they are aware of how the public reacts to such slow investigations during a joyful time. We will also internalise many of the comment later ourselves you have mentioned about our brand as well, and we thank you all.

 

[LocoEsquire]

Well I might have spoken too soon. I am now being told by SlotoCash that my win is once again, "under review"....I am speechless.

 

[sufferinsilence]

How's that even possible?!?

 

[Deanna]

Rut Roh Raggie. The Sloto rep just said all is well and it's in your account! Probably just a goofy error. That's what I'm going with, don't stress yet!

 

[LocoEsquire]

Ok, so now I am being told that the win is available to withdraw, but that I am subject to the $5,000 a week withdrawal limit. @Sloto, is there anything you can do to help me with this?

 

[slotmaster]

Was going to say yay! But not now maybe? Way way too long to verify everything, hell in a live casino they can do it all in under an hour,lol.

 

[chayton]

Ok, so now I am being told that the win is available to withdraw, but that I am subject to the $5,000 a week withdrawal limit. @Sloto, is there anything you can do to help me with this?

@maxd and @Casinomeister need to get involved with this. Progressive wins should NOT be bound to those cashout limits, it's absolutely unacceptable. At that rate it will take about a year (40 weeks for $200K) for the player to get paid. ???

 

[chayton]

oops sorry replied instead of edited.

 

[Deanna]

@maxd and @Casinomeister need to get involved with this. Progressive wins should NOT be bound to those cashout limits, it's absolutely unacceptable. At that rate it will take about a year for the player to get paid. ???

What’s stupid is they want you to play it back. Why not give you the winnings quickly knowing that the odds are, once you’re flush, you will start redepositing money on your own? Instead, it’s going to make you want to screw them and never play at that casino again. There’s plenty of other places to play at. It never makes sense to me. We wait 48 hours for a payout, meanwhile they are forcing us to deposit other places if we want to play while we wait. They could be getting that money instead. Just my opinion, it’s always irked me.

 

[sufferinsilence]

Money comes from the provider, not the casino, so it shouldn't be held hostage and paid in full in one go.

Simple as that.

 

[chayton]

What’s stupid is they want you to play it back. Why not give you the winnings quickly knowing that the odds are, once you’re flush, you will start redepositing money on your own? Instead, it’s going to make you want to screw them and never play at that casino again. There’s plenty of other places to play at. It never makes sense to me. We wait 48 hours for a payout, meanwhile they are forcing us to deposit other places if we want to play while we wait. They could be getting that money instead. Just my opinion, it’s always irked me

The problem with any sort of long term payment plan like this is that first of all, paying it out in peanuts at a time is that the players loses out on interest that could be accruing on it. Then there's also the risk of a month down the road the casino goes belly up, or suddenly gets sold and the new management says, "oh sorry we're not responsible for the debts of the last owners" or whatever. The more I read about this the more pissed off I get. If I still had an account there I'd close it and I'd absolutely tell them why.

 

[Deanna]

I’m at the point that I would love to have the Sloto Rep step in and give us their take on this, aren’t you all? Any reason this payout can’t proceed in a manner that should be accorded such a huge win? Tell us all why please, enquiring minds want to know…

 

[maxd]

@maxd and @Casinomeister need to get involved with this. ...

Oh, believe me, Bryan will be all over this. Progressives NOT being paid out properly is one of his pet peeves in the industry and he has no patience with the drip-feed BS that is artificially imposed on Jackpot payouts by provider/casino people taking advantage of players who they think are powerless.

The bottom line is that this is something being forced on the player because either the provider or the casino have their hands on the money and feel they can dictate the terms of payment. They're enjoying the benefit of hanging on to that cash as long as they think they can. It has nothing to do with practical limitations or anything of that sort.

FWIW the usual procedure is that the provider transfers the money to the casino in a lump sum and the casino pays the player. Not saying I know for a fact that's what's happening here, but it is the typical process. Assuming this is the typical scenario then it's the casino deciding the terms of payment. Either way a Progressive Jackpot is a pile of cash sitting there waiting to be paid, someone is messing about with payment because they think they can get away with it. If I'm wrong then fine, I'm waiting to hear their explanation to the contrary.

$10,000 per day might be acceptable, as previously mentioned when Bodog/Bovada paid out that Progressive earlier in the year; $5,000 per week is just some smartass in the chain of command saying "we're in control, you'll get your money however we decide to give it to you." It's BS, plain and simple.

- Max

[please note that I do end up making an apology for some of the assumptions I've made here, see post #103]