Can anyone explain to me how a requested bonus by magic transforms into a free chip without anybody knowing?
Let's start with holding the sarcasm, shall we? You've been speaking to us and about this case as if there was gross incompetence or a willful desire to cheat you by either us or the casino. I have no interest in cheating you of anything and the casino has demonstrated to my satisfaction that they have not done so either. So shelf the confrontational tone or you'll find that we'll quickly lose interest in discussing this with you any further.
Now, back to the case. As I understand it -- confirmed on several occasions by the casino -- you were well and fully informed as to what was happening regarding your withdrawals, etc. In other words you knew full well what was happening -- the max WD -- and why. You raised no complaint at the time and took the max withdrawal money per the terms repeated to you by the casino. So nothing "magically" became something else. You were fully informed, you did not indicate any failure to understand nor did you raise objections, and then you withdrew the cash the casino said you were entitled to.
From there you continued to deposit and withdraw for two months. As I understand it the casino has no record of you complaining about your max withdrawal issue during that time.
Then you raised your max WD issue here and eventually filed your PAB.
As I've said, you went off-air during the PAB and that's why your issue was shelved: it's hard to continue a PAB discussion when there are no replies forthcoming. I emailed with pertinent questions and got no reply. A couple weeks later I tried again. Still no response. At this point I had to conclude that you were unwilling or unable to answer the questions I posed to you so voila!, case closed.
You've tried to imply that our PAB system is flawed because of email problems. If what you claim were happening in other cases then yeah, maybe it would be something to consider. But we handle hundreds of other cases and they proceed perfectly fine using email so why does your lone case out of hundreds make our PAB system "untrustworthy", or whatever?
To be honest the odd email does get lost -- either from us or from the person sending to us -- but that's just the way email is on the internet. No one guarantees a 100% delivery rate and you're being unreasonable if you're saying that we should. The point is you try again and hopefully the process carries on where it left off. Everybody else seems to manage with this just fine, why not you?
So, to recap, your PAB issue was shelved because (a) you had not answered important questions in your case and (b) as far as I could tell you were no longer responding. If you wanted to resume communications you could easily have emailed again or PM'd. Instead you chose to attack us and the PAB process here on the forums.
Well given the dodgy nature of your case -- your only defense has ever been that you "misunderstood" what was happening with your free chip/bonus issue which in itself is highly questionable since you were fully informed by the casino, then accepted the max WD, then said nothing about it for two months while you carried on at the casino as if nothing was amiss --
and your failure to respond to the PAB when asked (at least twice over the course of a few weeks)
and your belligerence toward us here on the forums you've managed to get your PAB tossed out for good. Who do you imagine is really to blame here? I say a healthy part of the fault here is yours, regardless of what the casino did or did not do, and regardless of what email I may not have received (or whatever).
Anyway, we're done, at least insofar as the PAB process is concerned. If you want to press your case further you'll have to go elsewhere to do it.