My Coinbets777 username is *snip*. I have already completed the entire KYC check, and my account is fully verified. Whenever I win on Coinbets777, I never have any issues cashing out my winnings. I received 5 successful cash outs. Although, I am still down around $4000. I deposited another $495 into Coinbets777, and turned that into $2655. This time, the casino is not honoring the cash out.
For my $495 deposit, I used the promotion called “High Roller Heaven”. This gives me a 600% boost on my deposit. The rules of the promotion are: Wager 33x(deposit + bonus), Max Cash out is 11x the deposit, minimum withdrawal is [deposit + (bonus x .2)], max bonus of $3000, and slots only. Throughout this entire process, I have carefully read, adhered and followed the bonus rules and the terms and conditions of the casino. It took me 2 weeks to hit the wagering requirements, which was over $114,000. I was hoping for an easy cashout, I was wrong.
After hitting my wagering requirements, the casino immediately gave me problems. Only $250 out of my $2400 balance is requested because if I try to withdraw more, I will get a message that says “payout canceled by external systems validations”. I messaged support about it, and they refused to allow me to request more. I soon found out why. David Jackson, the casino manager, promised to quickly withdraw the $250 I requested. However, right before he processed it, he hit me with a bombshell. He will only process it if I bring my entire $2400 balance to $0. First off, I deposited $495, this is less money than I even deposited, and I WON. The bonus rules made it very clear that the max cashout is 11x the deposit. Since I deposited $495, my max cashout should be $5445, not $250. Every time I complain to David about it, he will not budge. He insists that I must lose my entire balance. I have asked him why countless times, and he will not respond. It says nothing like this anywhere in the terms of service or bonus rules. Even if Coinbets777 cashes out my entire balance, the casino will still be in profit from me because I have lost around $4000 on this site. If there is anything anyone can do, I would very appreciate it.
*snip*
For my $495 deposit, I used the promotion called “High Roller Heaven”. This gives me a 600% boost on my deposit. The rules of the promotion are: Wager 33x(deposit + bonus), Max Cash out is 11x the deposit, minimum withdrawal is [deposit + (bonus x .2)], max bonus of $3000, and slots only. Throughout this entire process, I have carefully read, adhered and followed the bonus rules and the terms and conditions of the casino. It took me 2 weeks to hit the wagering requirements, which was over $114,000. I was hoping for an easy cashout, I was wrong.
After hitting my wagering requirements, the casino immediately gave me problems. Only $250 out of my $2400 balance is requested because if I try to withdraw more, I will get a message that says “payout canceled by external systems validations”. I messaged support about it, and they refused to allow me to request more. I soon found out why. David Jackson, the casino manager, promised to quickly withdraw the $250 I requested. However, right before he processed it, he hit me with a bombshell. He will only process it if I bring my entire $2400 balance to $0. First off, I deposited $495, this is less money than I even deposited, and I WON. The bonus rules made it very clear that the max cashout is 11x the deposit. Since I deposited $495, my max cashout should be $5445, not $250. Every time I complain to David about it, he will not budge. He insists that I must lose my entire balance. I have asked him why countless times, and he will not respond. It says nothing like this anywhere in the terms of service or bonus rules. Even if Coinbets777 cashes out my entire balance, the casino will still be in profit from me because I have lost around $4000 on this site. If there is anything anyone can do, I would very appreciate it.
*snip*
