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Inetbet 10% deposit bonus - max cashout?

Discussion in 'Casino Complaints - Bonus Issues' started by ashar1, Jul 15, 2011.

    Jul 15, 2011
  1. ashar1

    ashar1 Banned User - violation of posting rule 1.18 PABnoaccred

    Occupation:
    none
    Location:
    Europe
    As this is not a complaint (yet), so I post it here. Please move the thread if you like.

    Inetbet has a 10% Deposit Bonus for depositing through Neteller/Moneybookers etc, see You must register/login in order to see the link. . But there is no information about max cashout for this bonus and as I understand it all of their bonuses (except free chips) are fully cashable if nothing else is stated.

    In their terms it says that free chip (= chip that does not require a deposit) has a max cashout of 10x and I can understand that. But what about the 10% deposit bonus above, can that really be viewed as a free chip? I mean this bonus really do require a deposit (and play through).

    I requested the bonus, played through wager and requested a cashout that was about 100x the bonus. But I was only sent 10x the bonus. What do you experts think? Is it right or wrong.

    Tried asking Inetbet about this twice, but no answer...
     
  2. Jul 15, 2011
  3. SlotMonster

    SlotMonster Twitch Streamer - Affiliate webmeister

    Occupation:
    Affiliate
    Location:
    Belarus
    Limitations of the bonus

    I can't see any "10x max cashout rule"...
     
  4. Jul 15, 2011
  5. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    If you redeem the coupon before depositing it should tell you the terms and conditions.

    You can then cancel the bonus or deposit.
     
  6. Jul 15, 2011
  7. ashar1

    ashar1 Banned User - violation of posting rule 1.18 PABnoaccred

    Occupation:
    none
    Location:
    Europe
    Just to clearify... It´s not a coupon. It´s a deposit bonus that can be claimed by email for the first 5 e-wallet deposits each month after play through 10x.
     
  8. Jul 15, 2011
  9. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    Just read through what felt like their entire site and can't find the 10x cashout rule (as it applies to the 10% bonus) anywhere either.

    That being said let's pretend it is on the site. A max cashout on a 10% bonus? Inetbet 10% deposit bonus - max cashout?: wtf2.gif,Jul 15, 2011

    So I deposit 100 USD, they give me a laughable 10 USD, and then can claim I'm only allowed to max cashout 10x the bonus amount? So I'm allowed to cashout my original 100 USD?

    Surely I'm reading this wrong :rolleyes:

    I guess best thing to do would be to wait and see what the manager has to say in the email. Something seems wrong, so maybe just a mistake. Or my reading comprehension sucks.
     
    Last edited: Jul 15, 2011
    1 person likes this.
  10. Jul 16, 2011
  11. ashar1

    ashar1 Banned User - violation of posting rule 1.18 PABnoaccred

    Occupation:
    none
    Location:
    Europe
    NOW it´s a complaint

    So please move the thread to complaint section, thanks.

    June 30 and July 13th I sent email to support asking about the max cashout for this bonus (I already didn´t understand why I only got 300). Since I got no reply, I forwarded the question to the manager July 15th. And today in the morning I wrote the support one more email asking about why I was only allowed to cashout 10x .... but still no answer to any of my emails.

    Inetbet has always payed me in time and has always been very polite and that is why I have been playing with them for many years. But now something is wrong. Are they trying to cheat me and thinking I in time will give up asking and requesting the answer so they can plus some $$$ ?

    I requested the bonus on June 7th. And I probably got $10 bonus for each deposit that month (100+100+80, see max and min). Here is the transactions...

    6/8/2011 1:58:06 AM NETeller Withdrawal Approved! ($300.00)
    6/8/2011 1:48:58 AM NETeller Withdrawal Requested ($300.00)
    6/8/2011 1:48:10 AM Promo Credit Withdrawal Approved! ($2,801.64)
    6/8/2011 1:48:10 AM Promo Credit Withdrawal Requested ($2,801.64)
    6/8/2011 1:47:43 AM NETeller Withdrawal Declined $3,000.00
    6/7/2011 12:29:06 PM NETeller Withdrawal Requested ($3,000.00)
    6/7/2011 11:25:50 AM Promo Credit Deposit Approved! $30.00
    6/7/2011 11:25:50 AM Promo Credit Deposit Requested $30.00
    6/7/2011 8:50:56 AM DF-NETeller Deposit Approved! $80.00
    6/7/2011 8:50:56 AM DF-NETeller Deposit Requested $80.00
    6/7/2011 7:26:01 AM DF-NETeller Deposit Approved! $100.00
    6/7/2011 7:26:01 AM DF-NETeller Deposit Requested $100.00
    6/7/2011 6:17:36 AM DF-NETeller Deposit Approved! $100.00
    6/7/2011 6:17:36 AM DF-NETeller Deposit Requested $100.00

    I really not like posting all this here, but I have no other idea about what to do... Please give some guidelines...

    Thanks in advance.
     
  12. Jul 16, 2011
  13. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    First contact one of their reps via a private message listed here:
    http://www.casinomeister.com/forums/showroster.php

    Then give him/her a reasonable amount of time to respond.

    If a solution or understanding can't be reached then follow the PAB process listed here:
    http://www.casinomeister.com/problems.php

    Any questions about it read the PAB faq section here:
    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    Lastly which I guess should have been first before the other steps: I would edit my last post and not post any farther regarding the topic matter until the PAB has run it's course. I'm guessing the reason for this is explained in the FAQ section listed above. In a nut shell though it can interfere with the negations/talks/process something (basically ) etc...:yahoo:
     
    Last edited: Jul 16, 2011
    2 people like this.
  14. Jul 16, 2011
  15. Temperance Fox

    Temperance Fox Experienced Member PABnononaccred

    Occupation:
    many
    Location:
    Nowhere
    first of all, I never accept this kind of ridiculous bonus, that I feel like a bond.No, if you deposited isn't similar a free. The information about the wagering of the bonus (only the bonus), must be written into their site, althought I don't see . Maybe I don't understand
    they gave you, under your request , a 10% bonus , with a a max cash out?I think they're wrong.
     
  16. Jul 17, 2011
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Is this really a deposit bonus? Methinks not? At least not in the conventional sense. The original deposit made has no max cashout restrictions so the bonus is not tied to the bonus or vice versa.Normally, I claim the 10% bonus after I lose my deposit and use it to recoup my losses or part of it. Frankly, I personally have no problems with the max cashout as my original deposit had no max cashout and I could have won loads with it. Seems fair.
     
  18. Jul 22, 2011
  19. ashar1

    ashar1 Banned User - violation of posting rule 1.18 PABnoaccred

    Occupation:
    none
    Location:
    Europe
    No max cashout on 10% bonus

    Finally got an answer from Inetbet about the 10% deposit bonus. I won´t write anything more in my specific cace until it´s fully resolved, but for other players it might be good to know what Inetbet said...

     
  20. Jul 22, 2011
  21. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    I think I was wrong to make this post. Either way I couldn't know for sure now. Memory not that good these days.
     
  22. Dec 12, 2011
  23. ashar1

    ashar1 Banned User - violation of posting rule 1.18 PABnoaccred

    Occupation:
    none
    Location:
    Europe
    InetBet comments and my reply

    Continuing on this thread now as the PAB didn´t result in anything after 4 months (somebody didn´t read or get their emails).

    After filing a PAB in August the following correspondence took place:

    On August 2nd I get this from Max
    I replied with the following same day
    This is the email from June 7, where InetBet confirmes the bonus
    Can anyone explain to me how a requested bonus by magic transforms into a free chip without anybody knowing?
     
  24. Dec 12, 2011
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Their CS could have made a mistake and credited a free chip instead of the bonus you requested. The confirmation email is lacking in necessary information for the player to be aware that there could have been any problem.

    Simply, you requested a specific bonus, and back comes an email saying a bonus has been credited. It is reasonable therefore for you to assume it was the 10% bonus you requested, rather than some other bonus.

    iNetBet's own records will not help, as they would have noted this to have been a free chip on your account, so in this case this record is not sufficient evidence to prove that you are wrong. iNetBet need to go back a little, and show WHY a free chip was credited, when your email clearly requested the 10% deposit method bonus, which by implication, you did NOT get.
     
  26. Dec 12, 2011
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Let's start with holding the sarcasm, shall we? You've been speaking to us and about this case as if there was gross incompetence or a willful desire to cheat you by either us or the casino. I have no interest in cheating you of anything and the casino has demonstrated to my satisfaction that they have not done so either. So shelf the confrontational tone or you'll find that we'll quickly lose interest in discussing this with you any further.

    Now, back to the case. As I understand it -- confirmed on several occasions by the casino -- you were well and fully informed as to what was happening regarding your withdrawals, etc. In other words you knew full well what was happening -- the max WD -- and why. You raised no complaint at the time and took the max withdrawal money per the terms repeated to you by the casino. So nothing "magically" became something else. You were fully informed, you did not indicate any failure to understand nor did you raise objections, and then you withdrew the cash the casino said you were entitled to.

    From there you continued to deposit and withdraw for two months. As I understand it the casino has no record of you complaining about your max withdrawal issue during that time.

    Then you raised your max WD issue here and eventually filed your PAB.

    As I've said, you went off-air during the PAB and that's why your issue was shelved: it's hard to continue a PAB discussion when there are no replies forthcoming. I emailed with pertinent questions and got no reply. A couple weeks later I tried again. Still no response. At this point I had to conclude that you were unwilling or unable to answer the questions I posed to you so voila!, case closed.

    You've tried to imply that our PAB system is flawed because of email problems. If what you claim were happening in other cases then yeah, maybe it would be something to consider. But we handle hundreds of other cases and they proceed perfectly fine using email so why does your lone case out of hundreds make our PAB system "untrustworthy", or whatever?

    To be honest the odd email does get lost -- either from us or from the person sending to us -- but that's just the way email is on the internet. No one guarantees a 100% delivery rate and you're being unreasonable if you're saying that we should. The point is you try again and hopefully the process carries on where it left off. Everybody else seems to manage with this just fine, why not you?

    So, to recap, your PAB issue was shelved because (a) you had not answered important questions in your case and (b) as far as I could tell you were no longer responding. If you wanted to resume communications you could easily have emailed again or PM'd. Instead you chose to attack us and the PAB process here on the forums.

    Well given the dodgy nature of your case -- your only defense has ever been that you "misunderstood" what was happening with your free chip/bonus issue which in itself is highly questionable since you were fully informed by the casino, then accepted the max WD, then said nothing about it for two months while you carried on at the casino as if nothing was amiss -- and your failure to respond to the PAB when asked (at least twice over the course of a few weeks) and your belligerence toward us here on the forums you've managed to get your PAB tossed out for good. Who do you imagine is really to blame here? I say a healthy part of the fault here is yours, regardless of what the casino did or did not do, and regardless of what email I may not have received (or whatever).

    Anyway, we're done, at least insofar as the PAB process is concerned. If you want to press your case further you'll have to go elsewhere to do it.
     
    1 person likes this.
  28. Dec 12, 2011
  29. ashar1

    ashar1 Banned User - violation of posting rule 1.18 PABnoaccred

    Occupation:
    none
    Location:
    Europe
    So you trust and believe anything the Casino say to 100%? You either didn´t read my posts above or you have problems understanding them and maby even the complaint itself, because I have fully explained that I requested a full withdrawal of $3000 (nothing else) wich I expected to be paid. I complained several times by email to InetBet and also the Rep here before the PAB, but never got any clear answer.

    Please forward copies of these emails to me. I also would like to know why you didn´t send a PM if you didn´t get any reply on your emails - that is what you request forums users should do when you not answer emails...

    What I am saying is that email might be a dangerous way to handle this communications - I thinks we proved that right!?

    LOL. And you are the only one that didn´t recieve emails from me...

    Why send email and email and email over again to a person who never responds?

    Now you are taking the Casinos side again. I don´t say that you should take anybodys side here, but you should not make these statements without proving them.
     
  30. Dec 12, 2011
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The only side we are taking is the side of being courteous and giving you the benefit of the doubt - as we do all members who submit PABs. We have already explained why we use email to handle PABs - you seem to have a major issue with that.

    I'm of the opinion that the PAB system doesn't work for you - neither does your forum membership. Since you aren't really addressing your problem with the casino, but your problem with the "trustworthiness" of the moderators and me, I suggest you take a stroll outdoors and listen to the chirpings of the birds. In other words, take a hike.
     
    2 people like this.
  32. Dec 13, 2011
  33. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Although the OP is no longer with us -- happy trails to him -- I did want to respond to a couple of his questions for the benefit of anyone else reading this:

    Good question, and already answered in the Pitch-A-Bitch FAQ. What is explained there is that (a) the PAB process is conducted via email because I need to keep records of all exchanges between us, the OP and the casino people. The PM system does not lend itself well to keeping those records therefore it is not used, unless absolutely necessary and only for as long as absolutely necessary. Experienced PABers know that I ask them to communicate with me via email. 99.99% of them have no problem doing so.

    And (b) the FAQ clearly states that PABers are expected to remain in contact via email throughout the processing of their PAB. If that is not convenient for the OP, or anyone else, then I'm sorry but as explained we have our reasons so we do expect the PABer to find a way to comply with our requirements.

    If the OP is referring to my repeated attempts to contact him then the answer is simple: courtesy. As I've said elsewhere, emails do occasionally get lost so trying again (and again if necessary) is simply part of the process. If repeated attempts are unsuccessful then we move on to other issues. To us this seems fair and reasonable -- and spelled out in detail in the Pitch-A-Bitch FAQ -- but if anyone has other ideas we'd be happy to hear them.

    If the OP is referring to him having problems contacting us (?) then I believe he already knows the answer: to re-establish communications. If email fails then try a PM. If that fails try contacting us on the forums. No one has ever had such difficulties reaching us but I suppose it is theoretically possible. I think it's fair to say there is a clear and obvious path to solving that problem should it occur.

    Just to put things in perspective I think I should mention that I have handled nearly 1500 PAB cases since I came on board in Dec 2007. Never once in that time have we encountered a single situation where a PABer and I were completely unable to communicate. There have been a few instances of severe language gaps but obviously that's a different problem, one that is usually solved by the addition of a willing interpreter. The bottom line AFAIC is that where there is a will there is usually a way. So far that has certainly been true.

    I am sorry that the PAB process was unsatisfactory for the OP but it's important to remember that insofar as any PAB goes both parties -- that is the PABer and us here at CM -- are volunteers. Yes we do try to help but if the relationship cannot remain respectful and reasonably courteous then no one is under obligation to continue. As Bryan has said, obviously that wasn't working out here and so the book is closed on this one.

    [​IMG]
     
    Last edited: Dec 13, 2011
    3 people like this.

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