Unfinished bonus round wont load at Jackpotcity

[drgirthy]

Jackpot city June 14 2025 @ 9pm

i won a bonus of 10 free spins. Halfway through it had won 16$ and 5 spins left it disconnected. Now the game almost loads but never fully. I tried different browser, clearing cache, and different phone it won't open and the money can't be collected until it's finished.

Demo mode opens fine, all other games open fine. PLAYCHECK shows the before and after transactions fine but this transaction where I got the bonus and the 5 free spins before disconnecting all say :
Login Name: Ourvacationfund

Transaction Number: 23218
An error has occurred, if this error persists please contact our helpdesk.
Time is displayed in UTC -7.Games you Played in Login Session 319043644:

when get a hold of support and finally talk to a live agent I am told they are looking into playcheck then after a long wait they end chat.

I know it's 16 dollars big deal and I probably won't win the grand in 5 spins left, but playcheck say contact helpdesk --- without an answer from jackpot city- it makes you wonder why not help me? Mybe someone knows what's up.

 

[conker]

Slightly altered the headline to make subject a little clearer.

My humble opinion:
I think you are going to need to speak to support. I know you were cut off on your first attempt, but they appear to be your best option of solving this. They should be able to see from the server logs that you have not completed the bonus feature, which will allow them to resolve this for you - in theory.

 

[drgirthy]

Thanks for your reply