Roguish Beware predatory and deceitful bonus at NETBET.COM

[Konstantinos]

Hi,

Where u found the link for 20 no-deposit?

The terms for 10 no-deposit are on promos page

There is also the live chat support to assist you

Regards,
Konstantinos

 

[psmith2020]

Hi,

Where u found the link for 20 no-deposit?

The terms for 10 no-deposit are on promos page

There is also the live chat support to assist you

Regards,
Konstantinos

it was on your homepage for netbet

 

[dunover]

i open a account up today through a link for 20 no deposit is was really a 10r thats fraud

when i opened the account there was not even a mention of a no deposit bonus

another one for the junk pile

I cannot make comments regarding this thread due to ongoing PAB psmith, but as I can see you're a newb here I suggest you read it thoroughly before continuing.

 

[psmith2020]

its asking me to register again for the bonus and thats agaisnt the t and c's

 

[Konstantinos]

it was on your homepage for netbet

Hi,

home page and landing page are two different things

if you know from which affiliate you was registered maybe I will be able to search about the bonus offer

Regards,
Konstantinos

 

[psmith2020]

Hi,

home page and landing page are two different things

if you know from which affiliate you was registered maybe I will be able to search about the bonus offer

Regards,
Konstantinos

You do not have permission to view link Log in or register now.

promocode as well is sky

 

[Konstantinos]

You do not have permission to view link Log in or register now.

promocode as well is sky

Hi,

yes from Sky there is this offer.

plz mention that on the girls on Customer support and they will assist you to get this bonus and provide you all the details. Ask the on chat and keep records of the conversation.

Regards,
Konstantinos

 

[vinylweatherman]

Hi,

yes from Sky there is this offer.

plz mention that on the girls on Customer support and they will assist you to get this bonus and provide you all the details. Ask the on chat and keep records of the conversation.

Regards,
Konstantinos

So, how are players supposed to figure this all out?. Come to that, how can they even review the terms with them possibly being on these "secret" landing pages?

The "girls" on customer support should be the ones guiding the players through this minefield.

It's not just the CS that need extra training either, your first response was:-

Where u found the link for 20 no-deposit?

Now, are you the left hand, or the right, of your company?

 

[Konstantinos]

Hi,

in the same way that hundreds daily do , or ask

thats why there are special offers. If were on site there wouldn't be so special...common sense...

 

[vinylweatherman]

i open a account up today through a link for 20 no deposit is was really a 10r thats fraud

when i opened the account there was not even a mention of a no deposit bonus

another one for the junk pile

Hi,

in the same way that hundreds daily do , or ask

thats why there are special offers. If were on site there wouldn't be so special...common sense...

First impressions really MATTER. If a player receives a "bait & switch", they are hardly likely to believe the "damage control" BS they probably expect when trying to contact CS. The usual "form" for a bait & switch approach is that it is a deliberate ploy to get the player to contact CS about the issue, where they will get the "hard sell" in order to persuade them that the "switch" is a better offer than the "bait". A wise player would not put themselves in this situation, so "one for the junk pile" is a pretty shrewd reaction.

You lost a customer because your own system screwed up - player clicked the link, but it went to the wrong page. Although the player didn't bother asking, your first reaction to the gripe was a mildly accusatory "Where u found the link for 20 no-deposit?". You and CS should have KNOWN that such a special offer existed, and that in order to even know about it, the player had to have seen it somewhere.

Another issue with this system is that having gone via a "special" and rather "secret" page, the player has no easy means to go back to the terms and conditions to double check something, or review them in the event of later problems.

 

[Konstantinos]

For Sky, its the advertisement on Sky TV

when I asked ''where u find it'' is to see if is online affiliate or not (something that the player itself should mention in first place. We have thousands of affiliates in all the world, you believe that CS will mention all one by one?)

 

[vinylweatherman]

For Sky, its the advertisement on Sky TV

when I asked ''where u find it'' is to see if is online affiliate or not (something that the player itself should mention in first place. We have thousands of affiliates in all the world, you believe that CS will mention all one by one?)

Well, NO.

Players on the whole know very little about how the affiliate side works. They are USERS, not tech wizards. They see an ad, and like any ad, they expect to go to the "shop", and find the offer there, as advertised. If you saw a TV ad that said Tesco was giving away a free £20 off your next shop over £60, you would be annoyed to go to the store and find no such offer (or a lesser one) came to you after you had been through the checkout and spent £60. If Tesco did this, they would be in trouble from the ASA and Trading Standards. Bait & Switch is specifically prohibited under the Unfair Business Practices regulations.

You cannot expect a player to mention anything connected to the inner workings of affiliate marketing unless he is first primed with the right question. This cannot happen if the interface is a website, rather than a person. Further, in the Tesco example, the "system" is what delivers the offers, not the cashier staff. Despite this, the "system" is deemed to be acting on behalf of Tesco, so there would not be a defence of "system failure" for failing to abide by the law, except in the most exceptional of circumstances; armageddon for example.

Many casinos seem to manage with "thousands of affiliates", so it's not the number of affiliates that is the problem, but the capability of the system to deal with "thousands of variations" in offers and terms.

 

[maxd]

Okay, the PAB is finito and dunover has, quite rightly, asked me to make my statement and open the topic to further discussion.

The short story is the casino has said "no payment" for the OP. I believe their position is that he knowingly ignored the Terms and thus got himself caught in the new PT requirements. So the progression from their point of view is supposedly NB Bonus > made the PT > [ignored the Terms on the FDB which supposedly said "player must request NOT to receive the bonus" > made the deposit and received the FDB > new PT requirements.

My point of view is that "player must request NOT to receive the bonus else the bonus is given and new PT requirements apply" is just predatory BS. There's no good reason why a player can't say "no thanks" at any time before they start to play the bonus, in fact that's a basic Accreditation requirement. The casino people say "not possible to decline the FDB after it has been given" to which I say "where there is a will there's a way" and I'm damn sure they could if they wanted to, which they obviously don't.

The casino is adamant that they are right, I maintain my position that such bonus rules are crap and no casino seeking Accreditation should be using such Terms. As far as I know the casino was planning to scrap those Terms anyway and go to an "Accept/Decline" model but I'm told that's a work in progress.

Doubless the casino rep will want to correct my version of events and/or the chronology and that's fine. The PAB is done, the Accreditation issue is in Bryan's hands and I have other PABs to attend to.

 

[MisterBJ]

@Nifty

 

[dunover]

Okay, the PAB is finito and dunover has, quite rightly, asked me to make my statement and open the topic to further discussion.

The short story is the casino has said "no payment" for the OP. I believe their position is that he knowingly ignored the Terms and thus got himself caught in the new PT requirements. So the progression from their point of view is supposedly NB Bonus > made the PT > [ignored the Terms on the FDB which supposedly said "player must request NOT to receive the bonus" > made the deposit and received the FDB > new PT requirements.

My point of view is that "player must request NOT to receive the bonus else the bonus is given and new PT requirements apply" is just predatory BS. There's no good reason why a player can't say "no thanks" at any time before they start to play the bonus, in fact that's a basic Accreditation requirement. The casino people say "not possible to decline the FDB after it has been given" to which I say "where there is a will there's a way" and I'm damn sure they could if they wanted to, which they obviously don't.

The casino is adamant that they are right, I maintain my position that such bonus rules are crap and no casino seeking Accreditation should be using such Terms. As far as I know the casino was planning to scrap those Terms anyway and go to an "Accept/Decline" model but I'm told that's a work in progress.

Doubless the casino rep will want to correct my version of events and/or the chronology and that's fine. The PAB is done, the Accreditation issue is in Bryan's hands and I have other PABs to attend to.

Many thanks to Max for his help in this futile PAB with an intransigent and recalcitrant casino, Netbet (not to be confused with the accredited RTG site iNetbet despite similar logos). This is a glowing example of what constitutes a casino with negative intent towards its players. Compare this with how Bet-at.eu (an accredited site and deservedly so) helped a player in a recent thread who twice actually breached a rule concerning bonus stakes and had discretion in his favour which meant he could make over 1k potentially.

I posted the chat earlier in this thread whereby the casino CS refused to remove an unplayed bonus that would have enabled me to make an £84 withdrawal on my NDB of £10. As Max states, this alone means they cannot be accredited under CM rules/criteria. Now look how Guts for example bent over backwards to listen to and help their players when going through their baptism, and now accredited still maintain the standards.

Even the Netbet rep admitted the terms needed amending, and still this site refused to pay and resolve the PAB in a fair and just manner. So I have been the victim of predatory terms and frankly find it unbelievable they did not immediately amend the BS terms as they are supposedly trying to gain accreditation. I also get the impression that they may have amended terms and are suggesting they did so before I played there and are thus using this as justification for non-payment. IF this is the case, then that is simple dishonesty.

This site is clearly not serious about becoming accredited and in the past under the casino770 name has been in the pit and rogued. It is clear that despite their reincarnation as the dubiously-named Netbet group the new dawn is false; leopards don't change their spots.

I strongly recommend based on my experience and the bad feeling I get about this casino's intent that CM members do not deposit or play at NetBet.com

Would you trust NetBet that so desperately avoided (after admitting misleading terms paying a player a mere £84) to pay you a large win??

Be warned and thanks again to Max for his efforts and those who have supported me in this matter.

 

[Konstantinos]

Hello,

Let me express my (personal) opinion on this specific case, if that matters

-According to the TC you should had asked before you make a deposit not to receive the automatically credited bonus for which information can be found on the HELP section - 2. I automatically received a bonus I did not ask for - Bonuses section

-The TC maybe some times needs correction or additions and every member of CM is welcome to send me their thoughts and I will try proceed on changes (as happened in the past in the Casino770 post, where I believe some members can verify).

-The current bonus system can’t remove bonuses that are already credited. That’s why a new one will present soon with the option accept/refuse. The fact though that it will be presented, doesn’t mean that the current one should be ignored.

- Regarding the Netbet and iNetbet issue that you tactically mention, obviously the only I have to reply to you is that Netbet it’s a trademark in all the regulated markets. If that doesn’t mean something to you, maybe it means to some that I understand what I mean.

- Back to your case. Really, you believe that I would jeopardize all my efforts all these months in the forum for £84? I just don’t believe you should get paid these money, because you didn’t follow the TC. Its simple.

- Regarding the comparison with the other casinos you mention in this post. In your case Dunover I don’t believe you have right. And if I was crediting this amount wouldn’t be because of you. In my eyes you are wrong. If I thought otherwise, trust me I would had done it the same minute and I wouldn’t even consider to pass this whole PAB procedure. I just don’t believe you are right in this case.

- Regarding your suggestion to players not join netbet, as you consider the company non trustworthy, this is definitely your opinion which I respect (as I respect everybody’s opinions), but allow me to say that everybody receives his winnings from us. In all this time since I joint CM as you can see back in the 770 posts there where only a few complains about the delay, but all of them they can verify the delay since the day asked their withdrawals was never more than the stated and in the most of the cases much faster. And obviously I am not sitting in front of a pc to make their transactions in minutes after the complain, it means that the payments had already been processed before they do the complain.

For me Dunover the most important thing is all players receive their winnings. I have lost many playing in casinos and I understand more than you can imagine players frustration. And if something is guaranteed here is that if you followed the TC you will get paid. But you Dunover, you didn’t win, you lost. If you had win you would had received your winnings.

Regards,
Konstantinos

 

[dunover]

Hello,

Let me express my (personal) opinion on this specific case, if that matters

-According to the TC you should had asked before you make a deposit not to receive the automatically credited bonus for which information can be found on the HELP section - 2. I automatically received a bonus I did not ask for - Bonuses section
-The TC maybe some times needs correction or additions and every member of CM is welcome to send me their thoughts and I will try proceed on changes (as happened in the past in the Casino770 post, where I believe some members can verify).

-The current bonus system can’t remove bonuses that are already credited. That’s why a new one will present soon with the option accept/refuse. The fact though that it will be presented, doesn’t mean that the current one should be ignored.

- Regarding the Netbet and iNetbet issue that you tactically mention, obviously the only I have to reply to you is that Netbet it’s a trademark in all the regulated markets. If that doesn’t mean something to you, maybe it means to some that I understand what I mean.

- Back to your case. Really, you believe that I would jeopardize all my efforts all these months in the forum for £84? I just don’t believe you should get paid these money, because you didn’t follow the TC. Its simple.

- Regarding the comparison with the other casinos you mention in this post. In your case Dunover I don’t believe you have right. And if I was crediting this amount wouldn’t be because of you. In my eyes you are wrong. If I thought otherwise, trust me I would had done it the same minute and I wouldn’t even consider to pass this whole PAB procedure. I just don’t believe you are right in this case.

- Regarding your suggestion to players not join netbet, as you consider the company non trustworthy, this is definitely your opinion which I respect (as I respect everybody’s opinions), but allow me to say that everybody receives his winnings from us. In all this time since I joint CM as you can see back in the 770 posts there where only a few complains about the delay, but all of them they can verify the delay since the day asked their withdrawals was never more than the stated and in the most of the cases much faster. And obviously I am not sitting in front of a pc to make their transactions in minutes after the complain, it means that the payments had already been processed before they do the complain.

For me Dunover the most important thing is all players receive their winnings. I have lost many playing in casinos and I understand more than you can imagine players frustration. And if something is guaranteed here is that if you followed the TC you will get paid. But you Dunover, you didn’t win, you lost. If you had win you would had received your winnings.
Regards,
Konstantinos

I used to feel sorry for you, trying to defend the indefensible. Now I know you are just as disingenuous and dishonest as the site you represent. I DID follow the terms of your promotion. NOWHERE in the promotion terms for that 'bonus' (and I read them over and over before playing) did it mention that in order to w/d any NDB winnings you would have to contact CS, void your bonus(es) in advance of deposit. IMO that is quite deliberate of your part.

You admit the terms are wrong and need amending. For Pete's sake Max has even told you during the PAB process in the strongest possible language without resorting to profanity and in his post here that the terms are predatory and unfair and while you persist in having them you cannot meet accreditation criteria. Yet you still have them weeks later, along with the lack of a simple and basic facility to remove a bonus upon request, which is present at every site I played. This just shouts out at people what sort of outfit you are.

I have strongly resisted the urge to swear in reference to your "But you Dunover, you didn’t win, you lost". I did win. You wouldn't let me, via unfair terms and trickery with subsequent terrible CS, withdraw those winnings.

I maintain, I do not trust your site and your poor attempts to paper over the cracks of previous rogue behaviour are frankly, pathetic. I maintain that people should avoid Netbet for the foreseeable future. End of. That's my last word.

 

[Nifty29]

Dunover.

Unfortunately you were screwed by a classic "sucker" term. I've seen it at some very questionable establishments....in fact, ONLY at questionable establishments. Tells you something right there.

It is 100% DISGRACEFUL that the deposit required to claim NDB winnings is subject to an automatic bonus and extra WR. NO casino that invokes this term should EVER be allowed accreditation.

The almost inevitable result for the player is a loss of a deposit and NDB winnings.

What I want to know is how they apply the max cashout to the free chip winnings if you actually DO win with your deposit? Actually....scrub that. I don't need nor want to know anything more about this clipjoint. The brand can be changed till the cows come home, but the smell will always be the same.

Konstantinos....you might be a nice guy, but IMO you went too far in your reply. You're defending the indefensible, and destroying your own credibility in the process. If you/the casino wanted to change the rules, you could do it right now....you don't need an accept/decline button for your bonuses to do it....that's BS. Sorry. The truth is that you/casino is happy with the status quo, because it means almost nobody cashes out from your free chip, and a whole lot of players get suckered into depositing and losing the lot chasing what should have been theirs in the first place.

 

[Konstantinos]

Hi,

Dunover please, characterizations as disingenuous and dishonest keep them for someone else....
i am not here to feel your sympathy or not. I am here for other reasons and one of them is to help.
Who to help? Players that have right and maybe want a more direct communication with me
Do you have right? No you dont have, because if i thought you had, i wouldn't make this discussions for 84£.
I would had asked CS to credit them same day and i wouldn't stay all these days to discuss about it

Nifty, its a procedure must be followed in order the TC be changed.
We can't change them like this.
The accept/refuse its good, but also other things must be considered before we launch it.

For me personally this case ends here.
Obviously, some of you including Max and perhaps Bryan have different point of view in this case
Me i dont share this view on this issue. Otherwise (again i want to repeat to become very clear) i would had credit him the £84 from the same minute. Its wrong in my eyes all this thing

Regards,
Konstantinos

 

[Nifty29]

Hi,

Dunover please, characterizations as disingenuous and dishonest keep them for someone else....
i am not here to feel your sympathy or not. I am here for other reasons and one of them is to help.
Who to help? Players that have right and maybe want a more direct communication with me
Do you have right? No you dont have, because if i thought you had, i wouldn't make this discussions for 84£.
I would had asked CS to credit them same day and i wouldn't stay all these days to discuss about it

Nifty, its a procedure must be followed in order the TC be changed.
We can't change them like this.
The accept/refuse its good, but also other things must be considered before we launch it.

For me personally this case ends here.
Obviously, some of you including Max and perhaps Bryan have different point of view in this case
Me i dont share this view on this issue. Otherwise (again i want to repeat to become very clear) i would had credit him the £84 from the same minute. Its wrong in my eyes all this thing

Regards,
Konstantinos

....and that, ladies and gentlemen, is why Netbet (or 33Red or 4Dice or whatever they become next) should NEVER be accredited.

Don't take this personally, but IMO your English skills are not acceptable for a rep dealing with an English-speaking forum. It's not your fault, but IMO it doesn't help the credibility of the brand. Put it this way......I don't find a rep telling a GENUINE player publicly that they "don't have sympathy for them". Its ugly IMO. I'm sure it's a language thing....but that's exactly my point....and it's not the first time your replies have been unprofessional due to the language barrier.

 

[Konstantinos]

Nifty, I said I am not asking for sympathy, not the opposite , don't change my words

 

[PNEFOREVER2]

Nifty, I said I am not asking for sympathy, not the opposite , don't change my words

I believe this is the point Nifty is trying to make, things are being lost in translation which isn't your fault but your tone in some of your posts for a rep comes across as quite shocking. Almost like a talk to the hand attitude.

 

[Konstantinos]

Hi PNEFOREVER2,

I suppose that the most important for you, for me, for everybody is to get directly to the point

to see if your request will be satisfied or not

trying explain some things maybe I cause missunderstandings, but I try express my personal opinion

in different case I would copy/paste the answers of the girls in the CS. I don't like to do that, neither I do PR...

if I speak somehow ''shocking'' as you say, is because I am not CS and I believe that even if we disagree with some situations we can still speak directly (you express your opinion, me I express mine, agree, disagree).

Ok maybe I am wrong this moment in the way I reply and maybe I should follow a more...diplomatic way, but I am not used to it.

That's why if someone has right I will immediately give him right.

And if someone is wrong....I will remain to try explain my point even this time.

In this case I don't believe Dunover has right.

Regards,
Konstantinos

 

[dionysus]

I think the point you're missing, that some are trying express, is that your clipped speech and broken English come across as 'curt' and unprofessional. Honestly, and I DO mean this in a nice way, save yourself the grief, and hire a native English speaker, and perhaps someone actually trained in PR and hand them the forum reigns.

 

[MisterBJ]

Casino770 AKA NETBET.COM didn't fool me one bit. The smartest thing Casino770 could have did was paid the OP. Especially if he's a member here and you're trying to get accredited. The forum carries a lot of weight across the internet. Members here have seen the power of the rogue pit. Casinos who acted like they didn't care about being thrown in. Only to comeback here and beg for another chance. The members here are A-1. We might have our internal differences. But the core sticks together. There is only a few here that you see. But its many of us you don't see.

Anyone has a fork?