- Joined
- May 22, 2012
Right, after seeing this site mentioned in the non-accredited but 'good' casinos thread, I tried the £10 free. I read the terms and conditions, naturally. I achieved the £300 playthrough on it, in fact went way past it and ended up with £94. The terms state you can cash this after making your first deposit, at least £20, but you lose the original £10. Fine, so I deposit and pay £20 to w/d £84. No problem. Deposit the £20 and go to cashier, only to find I can't w/d as I still have an active bonus in my account!
I look and see that I am in a catch-22 - the 20 deposit has attracted a 100% bonus which means I can't w/d at all as I have an active bonus. I go on live chat and they 'cannot remove it' even though I have not played it. Funny that. I enclose the terms of the £10 bonus:
T&Cs
1.This promotion is available to new players and can be claimed only once.
2.Only one account per household, computer, and / or IP address may receive this promotion.
3.This offer cannot be used in conjunction with any other bonus offers.
4.The bonus code provided in the welcome email must be used to claim this offer.
5.The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.
6.Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called Definition and Introduction.
7.Only the winnings from this bonus (and not the bonus itself) can be cashed out.
8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.
9.This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, Bonus Terms to see which terms apply for your country.
10.No withdrawal is possible until the bonus playthrough requirement has been met.
11.The bonus will be valid for 3 months.
12.All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive.
13. Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers.
14.NetBet Casino reserves the right to cancel or modify this promotion at any time.
15.All other standard NetBet Casino terms and conditions apply.
So, I've met the terms and conditions. I complain on chat: (sorry for the length here but you can see my frustration here.)
Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 4minute(s). Thank you for your patience!
You are now chatting with 'Nelle'
Nelle: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
MUG: HI, I won a few pounds with my free 10 pounds, have met the wagering requirement to withdraw, have deposited in order to be allowed to withdraw, now I have deposited it won't let me withdraw because you've put another bonus in for me!
MUG: It says I can't withdraw with the bonus on there which I never asked for
Nelle: Please note that you have received 2 bonuses
Nelle: the no deposit bonus with playthrough 30
Nelle: and the first deposit bonus with the same playthrough
MUG: Yes, but how on earth do you withdraw if the casino puts another bonus in when I deposit?
Nelle: The bonus for the first deposit is credited automatically
Nelle: It is also mentioned on our website v
MUG: It's a trick, catch22. You have to deposit to w/d, so when you deposit you put an other bonus on to stop me withdrawing!
MUG: I read the terms - I should be able to withdraw (minus the initial 10 pounds bonus) as soon as I make a deposit.
Nelle: In order to withdraw, you have to complete the wagering requirement attached to your account
MUG: I already didY that!
MUG: Then you put another bonus in so I couldn't withdraw.
Nelle: I understand your concern, but I kindly ask you to consider that it is mentioned on our site that the bonus for your first deposit is credited automatically
MUG: So basically this is a predatory offer.
MUG: Can't you remove the second bonus so I can withdraw a few pounds?
Nelle: I regret, but the bonus can not be removed
MUG: The way this is coming across, contrary to the terms for your 'free' £10 bonus, it is IMPOSSIBLE to withdraw the winnings from it, minus the initial £10, by making the required activating deposit.
Nelle: in the terms and conditions of the first deposit offer it states that : " As a new member, we will automatically give you a 100% bonus on your first deposit"
Nelle:
Nelle: I regret the situation, but it is necessary to accomplish the wagering condition
MUG: Yes, I know, but that contradicts the terms for your 'free' £10 as you cannot withdraw ANY winnings from it by making a deposit. It doesn't say you will have to play another 30x your qualifying deposit before you withdraw.
Nelle: If you did not want to benefit from the first deposit bonus, you should have contacted us and we would have blocked your account at a bonus level
Nelle: would you like us to do so now ?
Nelle: in order to no longer receive our future promotions ?
MUG: Bit late now.
MUG: So, what you are saying, if I wager another 600 (30x20 deposit) I can then withdraw ALL my cash except the £10 initial bonus?
MUG: Assuning I meet WR THAT IS.
Nelle: you will be able to withdraw the winnings , except the bonuses
Nelle: you have 30 GBP in your bonus balance
Nelle: because you have also received 20 GBP
Nelle: for your first deposit
MUG: NO I HAVE 20 because I already met the WR for the first £10
MUG: Before I deposited.
Nelle: the bonus has remained in your balance and the 20 GBP on your first deposit was added
MUG: You can tell this by my reward points, I needed 1500 (300 pounds x 5 pounds of slot spins for one point) and I have over 2000.
MUG: WHY has the original £10 remained then?
Nelle: Please note that the points are not relevant regarding the wagering requirement
MUG: They indicate I have played throught he required amount.
Nelle: the bonus remains on your account
MUG: So what you are saying, is despite turning over 400 pounds plus, I have to turn over another 900 to cash out?
Nelle: at the moment, you have to wager 600 GBP
MUG: That means I'm correct then and that I only have 20 bonus outstanding, as my account states in the cashier.
MUG: I think this is misleading as there is NO mention of further WR once you have deposited in order to w.
MUG: w/d your winnings.
Nelle: you have 104 GBP in your cash balance and 30 GBP in your bonus balance
MUG: I can see I'm getting nowhere here, and that this 'promotion' is not as described in your terms.
MUG: I shall try and reach my WR and then cash out.
MUG: you've snared my money, well done.
Nelle: I am sure that you will manage to do so in no time
Nelle: I assure you that this is not the case
Nelle: Do you have any other questions ?
MUG: Well, it is. The terms of the 10 free fail to mention ANY of what you have said, therefore they are predatory and IMO not a good reflection of your casino.
MUG: No more questions, thanks and bye. No doubt if I meet my WR I'll be back on here as there will be more hassle trying to w/d.
MUG: Goodbye.
Nelle: Would you also like to block your account at a bonus level ?
MUG: Too late. I won't be depositing again. I'll try and meet WR then call it a day.
MUG: Thanks
Nelle: Have a nice day!
Nelle: Bye bye!
I had 134 pounds including my 94+20dep+20SUB and I failed to make WR as the slots seemed to mysteriously dip in RTP from this point ....
Bust out and feel ripped of £20.
Incidentally, to W/D you must be verified with docs, and you get another bonus foisted upon you for £20 once you submit approved docs, so it wouldn't surprise me if I had made WR that I would verify myself and then find I still couldn't w/d as I had yet another bloody active bonus.......
MY ADVICE IS TO AVOID NETBET.COM, let my £20 at least be of use to you people.
I look and see that I am in a catch-22 - the 20 deposit has attracted a 100% bonus which means I can't w/d at all as I have an active bonus. I go on live chat and they 'cannot remove it' even though I have not played it. Funny that. I enclose the terms of the £10 bonus:
T&Cs
1.This promotion is available to new players and can be claimed only once.
2.Only one account per household, computer, and / or IP address may receive this promotion.
3.This offer cannot be used in conjunction with any other bonus offers.
4.The bonus code provided in the welcome email must be used to claim this offer.
5.The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.
6.Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called Definition and Introduction.
7.Only the winnings from this bonus (and not the bonus itself) can be cashed out.
8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.
9.This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, Bonus Terms to see which terms apply for your country.
10.No withdrawal is possible until the bonus playthrough requirement has been met.
11.The bonus will be valid for 3 months.
12.All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive.
13. Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers.
14.NetBet Casino reserves the right to cancel or modify this promotion at any time.
15.All other standard NetBet Casino terms and conditions apply.
So, I've met the terms and conditions. I complain on chat: (sorry for the length here but you can see my frustration here.)
Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 4minute(s). Thank you for your patience!
You are now chatting with 'Nelle'
Nelle: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
MUG: HI, I won a few pounds with my free 10 pounds, have met the wagering requirement to withdraw, have deposited in order to be allowed to withdraw, now I have deposited it won't let me withdraw because you've put another bonus in for me!
MUG: It says I can't withdraw with the bonus on there which I never asked for
Nelle: Please note that you have received 2 bonuses
Nelle: the no deposit bonus with playthrough 30
Nelle: and the first deposit bonus with the same playthrough
MUG: Yes, but how on earth do you withdraw if the casino puts another bonus in when I deposit?
Nelle: The bonus for the first deposit is credited automatically
Nelle: It is also mentioned on our website v
MUG: It's a trick, catch22. You have to deposit to w/d, so when you deposit you put an other bonus on to stop me withdrawing!
MUG: I read the terms - I should be able to withdraw (minus the initial 10 pounds bonus) as soon as I make a deposit.
Nelle: In order to withdraw, you have to complete the wagering requirement attached to your account
MUG: I already didY that!
MUG: Then you put another bonus in so I couldn't withdraw.
Nelle: I understand your concern, but I kindly ask you to consider that it is mentioned on our site that the bonus for your first deposit is credited automatically
MUG: So basically this is a predatory offer.
MUG: Can't you remove the second bonus so I can withdraw a few pounds?
Nelle: I regret, but the bonus can not be removed
MUG: The way this is coming across, contrary to the terms for your 'free' £10 bonus, it is IMPOSSIBLE to withdraw the winnings from it, minus the initial £10, by making the required activating deposit.
Nelle: in the terms and conditions of the first deposit offer it states that : " As a new member, we will automatically give you a 100% bonus on your first deposit"
Nelle:
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Log in or register now.
Nelle: I regret the situation, but it is necessary to accomplish the wagering condition
MUG: Yes, I know, but that contradicts the terms for your 'free' £10 as you cannot withdraw ANY winnings from it by making a deposit. It doesn't say you will have to play another 30x your qualifying deposit before you withdraw.
Nelle: If you did not want to benefit from the first deposit bonus, you should have contacted us and we would have blocked your account at a bonus level
Nelle: would you like us to do so now ?
Nelle: in order to no longer receive our future promotions ?
MUG: Bit late now.
MUG: So, what you are saying, if I wager another 600 (30x20 deposit) I can then withdraw ALL my cash except the £10 initial bonus?
MUG: Assuning I meet WR THAT IS.
Nelle: you will be able to withdraw the winnings , except the bonuses
Nelle: you have 30 GBP in your bonus balance
Nelle: because you have also received 20 GBP
Nelle: for your first deposit
MUG: NO I HAVE 20 because I already met the WR for the first £10
MUG: Before I deposited.
Nelle: the bonus has remained in your balance and the 20 GBP on your first deposit was added
MUG: You can tell this by my reward points, I needed 1500 (300 pounds x 5 pounds of slot spins for one point) and I have over 2000.
MUG: WHY has the original £10 remained then?
Nelle: Please note that the points are not relevant regarding the wagering requirement
MUG: They indicate I have played throught he required amount.
Nelle: the bonus remains on your account
MUG: So what you are saying, is despite turning over 400 pounds plus, I have to turn over another 900 to cash out?
Nelle: at the moment, you have to wager 600 GBP
MUG: That means I'm correct then and that I only have 20 bonus outstanding, as my account states in the cashier.
MUG: I think this is misleading as there is NO mention of further WR once you have deposited in order to w.
MUG: w/d your winnings.
Nelle: you have 104 GBP in your cash balance and 30 GBP in your bonus balance
MUG: I can see I'm getting nowhere here, and that this 'promotion' is not as described in your terms.
MUG: I shall try and reach my WR and then cash out.
MUG: you've snared my money, well done.
Nelle: I am sure that you will manage to do so in no time
Nelle: I assure you that this is not the case
Nelle: Do you have any other questions ?
MUG: Well, it is. The terms of the 10 free fail to mention ANY of what you have said, therefore they are predatory and IMO not a good reflection of your casino.
MUG: No more questions, thanks and bye. No doubt if I meet my WR I'll be back on here as there will be more hassle trying to w/d.
MUG: Goodbye.
Nelle: Would you also like to block your account at a bonus level ?
MUG: Too late. I won't be depositing again. I'll try and meet WR then call it a day.
MUG: Thanks
Nelle: Have a nice day!
Nelle: Bye bye!
I had 134 pounds including my 94+20dep+20SUB and I failed to make WR as the slots seemed to mysteriously dip in RTP from this point ....

Bust out and feel ripped of £20.
Incidentally, to W/D you must be verified with docs, and you get another bonus foisted upon you for £20 once you submit approved docs, so it wouldn't surprise me if I had made WR that I would verify myself and then find I still couldn't w/d as I had yet another bloody active bonus.......
MY ADVICE IS TO AVOID NETBET.COM, let my £20 at least be of use to you people.