Roguish Beware predatory and deceitful bonus at NETBET.COM

[dunover]

Right, after seeing this site mentioned in the non-accredited but 'good' casinos thread, I tried the £10 free. I read the terms and conditions, naturally. I achieved the £300 playthrough on it, in fact went way past it and ended up with £94. The terms state you can cash this after making your first deposit, at least £20, but you lose the original £10. Fine, so I deposit and pay £20 to w/d £84. No problem. Deposit the £20 and go to cashier, only to find I can't w/d as I still have an active bonus in my account!
I look and see that I am in a catch-22 - the 20 deposit has attracted a 100% bonus which means I can't w/d at all as I have an active bonus. I go on live chat and they 'cannot remove it' even though I have not played it. Funny that. I enclose the terms of the £10 bonus:

T&Cs


1.This promotion is available to new players and can be claimed only once.

2.Only one account per household, computer, and / or IP address may receive this promotion.

3.This offer cannot be used in conjunction with any other bonus offers.

4.The bonus code provided in the welcome email must be used to claim this offer.

5.The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.

6.Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called Definition and Introduction.

7.Only the winnings from this bonus (and not the bonus itself) can be cashed out.

8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.

9.This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, Bonus Terms to see which terms apply for your country.

10.No withdrawal is possible until the bonus playthrough requirement has been met.

11.The bonus will be valid for 3 months.

12.All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive.

13. Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers.

14.NetBet Casino reserves the right to cancel or modify this promotion at any time.

15.All other standard NetBet Casino terms and conditions apply.

So, I've met the terms and conditions. I complain on chat: (sorry for the length here but you can see my frustration here.)

Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 4minute(s). Thank you for your patience!

You are now chatting with 'Nelle'

Nelle: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?

MUG: HI, I won a few pounds with my free 10 pounds, have met the wagering requirement to withdraw, have deposited in order to be allowed to withdraw, now I have deposited it won't let me withdraw because you've put another bonus in for me!

MUG: It says I can't withdraw with the bonus on there which I never asked for

Nelle: Please note that you have received 2 bonuses

Nelle: the no deposit bonus with playthrough 30

Nelle: and the first deposit bonus with the same playthrough

MUG: Yes, but how on earth do you withdraw if the casino puts another bonus in when I deposit?

Nelle: The bonus for the first deposit is credited automatically

Nelle: It is also mentioned on our website v

MUG: It's a trick, catch22. You have to deposit to w/d, so when you deposit you put an other bonus on to stop me withdrawing!

MUG: I read the terms - I should be able to withdraw (minus the initial 10 pounds bonus) as soon as I make a deposit.

Nelle: In order to withdraw, you have to complete the wagering requirement attached to your account

MUG: I already didY that!

MUG: Then you put another bonus in so I couldn't withdraw.

Nelle: I understand your concern, but I kindly ask you to consider that it is mentioned on our site that the bonus for your first deposit is credited automatically

MUG: So basically this is a predatory offer.

MUG: Can't you remove the second bonus so I can withdraw a few pounds?

Nelle: I regret, but the bonus can not be removed

MUG: The way this is coming across, contrary to the terms for your 'free' £10 bonus, it is IMPOSSIBLE to withdraw the winnings from it, minus the initial £10, by making the required activating deposit.

Nelle: in the terms and conditions of the first deposit offer it states that : " As a new member, we will automatically give you a 100% bonus on your first deposit"

Nelle:

You do not have permission to view link Log in or register now.

Nelle: I regret the situation, but it is necessary to accomplish the wagering condition

MUG: Yes, I know, but that contradicts the terms for your 'free' £10 as you cannot withdraw ANY winnings from it by making a deposit. It doesn't say you will have to play another 30x your qualifying deposit before you withdraw.

Nelle: If you did not want to benefit from the first deposit bonus, you should have contacted us and we would have blocked your account at a bonus level

Nelle: would you like us to do so now ?

Nelle: in order to no longer receive our future promotions ?

MUG: Bit late now.

MUG: So, what you are saying, if I wager another 600 (30x20 deposit) I can then withdraw ALL my cash except the £10 initial bonus?

MUG: Assuning I meet WR THAT IS.

Nelle: you will be able to withdraw the winnings , except the bonuses

Nelle: you have 30 GBP in your bonus balance

Nelle: because you have also received 20 GBP

Nelle: for your first deposit

MUG: NO I HAVE 20 because I already met the WR for the first £10

MUG: Before I deposited.

Nelle: the bonus has remained in your balance and the 20 GBP on your first deposit was added

MUG: You can tell this by my reward points, I needed 1500 (300 pounds x 5 pounds of slot spins for one point) and I have over 2000.

MUG: WHY has the original £10 remained then?

Nelle: Please note that the points are not relevant regarding the wagering requirement

MUG: They indicate I have played throught he required amount.

Nelle: the bonus remains on your account

MUG: So what you are saying, is despite turning over 400 pounds plus, I have to turn over another 900 to cash out?

Nelle: at the moment, you have to wager 600 GBP

MUG: That means I'm correct then and that I only have 20 bonus outstanding, as my account states in the cashier.

MUG: I think this is misleading as there is NO mention of further WR once you have deposited in order to w.

MUG: w/d your winnings.

Nelle: you have 104 GBP in your cash balance and 30 GBP in your bonus balance

MUG: I can see I'm getting nowhere here, and that this 'promotion' is not as described in your terms.

MUG: I shall try and reach my WR and then cash out.

MUG: you've snared my money, well done.

Nelle: I am sure that you will manage to do so in no time

Nelle: I assure you that this is not the case

Nelle: Do you have any other questions ?

MUG: Well, it is. The terms of the 10 free fail to mention ANY of what you have said, therefore they are predatory and IMO not a good reflection of your casino.

MUG: No more questions, thanks and bye. No doubt if I meet my WR I'll be back on here as there will be more hassle trying to w/d.

MUG: Goodbye.

Nelle: Would you also like to block your account at a bonus level ?

MUG: Too late. I won't be depositing again. I'll try and meet WR then call it a day.

MUG: Thanks

Nelle: Have a nice day!

Nelle: Bye bye!


I had 134 pounds including my 94+20dep+20SUB and I failed to make WR as the slots seemed to mysteriously dip in RTP from this point ....

Bust out and feel ripped of £20.

Incidentally, to W/D you must be verified with docs, and you get another bonus foisted upon you for £20 once you submit approved docs, so it wouldn't surprise me if I had made WR that I would verify myself and then find I still couldn't w/d as I had yet another bloody active bonus.......

MY ADVICE IS TO AVOID NETBET.COM, let my £20 at least be of use to you people.

 

[swampwitch]

First they rip off iNetBet's name and logo...which they're still using despite this forum's concerns...now they've figured out a way to keep from paying out on their introductory freebie. It's a freaking shame you had to go through this crap in order for everyone else here not to get taken.
Rogue-ish indeed.

 

[dunover]

Yes, their bonus is not a bonus, it's a very effective 'anti-withdrawal' yoke. If you shake the yoke off, they hang another on you. Do these jokers have a rep here?

I also noticed there is no responsible gaming link in their site to exclude or set limits - they just claim to be allied to some sort of French addiction site.

If these are going for accreditation, then I'll be the next Pope.

I am a mug. I should've stuck to accredited sites. Before Nifty reminds me. But I did read the terms, and they are deceitful and mislead by omission. Avoid netbet.com.

 

[onkel]

They're doing everything they possibly can to avoid cashing players out.

This happened to me:

1) Netbet takes more time to start processing my withdrawal than the stipulated 48h pending period
2) Cancel my withdrawal claiming that the wagering requirements have not been met (despite live support telling me that I was good to go before I requested it)
3) After 4 days admit that the wagering reqs in fact had been fulfilled, and allow me to request a new withdrawal
4) Wait another three days and then e-mail me telling me that my phone number doesn't work, and it is of utmost importance that they get hold of me before the processing can start
5) Request KYC documents
6) ?

 

[dunover]

This is certainly looking like a rogue operation. I can see why players do chargebacks out of sheer frustration (rather than being inherently dishonest).
I'm sure they had a rep in another thread, the one where we were taking the mickey out of the name being dangerously near another casino's???

This site is definitely a spiv-house and not to be trusted. It seems the modus operandi is to continually ensure via bonuses that you won't be in a position to w/d. I mean, whoever heard of a 'docs bonus' of 20?? Get in a position to w/d, send your docs, get a bonus and you then can't w/d. Joseph Heller has nothing on these scamsters. I would PAB of it wasn't for the fact I'd feel like I was wasting Max's time over a poxy 20 quid.

 

[Tirilej]

I sent a pm to the rep. I'm sure he will do what he can to change this rule.

They just came out of the pit. I'm sure they don't want to go back in again.

 

[Sovietsky]

You lost 20 bucks but the casino did lose more imo.

 

[MisterBJ]

The name may have changed. But the game is still the same. Watch this is only the beginning. In the words of George W Bush "There's an old saying in Tennessee—I know it's in Texas, probably in Tennessee—that says, 'Fool me once, shame on...shame on you. Fool me -- you can't get fooled again.'" If I avoided them Yesterday. You can be damn sure i'm avoiding them today and tomorrow.

 

[mrmark21]

One to avoid. I dont mind their name but thats totally unacceptable behaviour. Have you sent the rep a PM? Not that it should matter, if theyve done that to you they would have done the same to others as well.

 

[mattsgame]

You lost 20 bucks but the casino did lose more imo.

What? that's not even the principle behind the op's post and makes no sense what so ever. (unless you are referring to other potential customers then my previous comment is moot and I apologise)

Anyway, Casino770 (Net Bet) have been doing the whole "oh we are changing" thing for a while now and have twice tried the probation option here as far as I am aware.

IMPO I would be staying away from this crowd, it was quite obvious what they were trying to achieve with the name/logo changes. The OP's post just re enforces my feeling against this crowd and what they have done above is plain rogue behaviour.

 

[Sovietsky]

(unless you are referring to other potential customers then my previous comment is moot and I apologise)

Correct.

 

[chayton]

TBH I can't say that I'm surprised by this. Although as far as I'm aware most of the previous issues with this casino were for extremely slow or non-payment. I guess they've fixed that issue by never giving you the chance to withdraw!

 

[Nifty29]

Two words dunover:

It stinks.

IMO...even if you don't want to PAB, you should at least PM Bryan as this is unbecoming of an accredited casino, or an aspiring one.

Have you reported your OP? Max might be willing to say if you have a prima facie case.

 

[chayton]

I'd definitely contact the rep at least: https://www.casinomeister.com/forums/members/ and see what he says about this issue.

 

[KasinoKing]

I definitely think you should PAB, if Max would allow a "free-shot".
Refusing to remove a bonus before 1 penny has been wagered should mean automatic inclusion on the rogue list IMHO.

This reminds me of another bonus I saw a year or two back (I can't remember the casino name now), where they offered a free-chip, but the terms stated you could not cash-out any real money winnings from it in any circumstances...

KK

 

[Konstantinos]

Hello,

please find my answers below:

@Dunover, it is true that to be able make a withdrawal, you should had sent a request before make a deposit, so not to receive the automatically credited bonus, as then your account had two bonuses on it. I made a ‘’test’’ on my own to see what Live Chat and CS replies in these cases, before you make the deposit.

Caithlyn: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
FUN: Hello, i would like ask something for the bonus. If i use the 10£ bonus with PT x30 and i win, then i will be able to withdraw by just making a deposit of 20£?
Caithlyn: Hello, you also need to play the first deposit bonus which is added automatically
FUN: thank you

You can set limits on the Cashier-preferences-my limits.

The documents bonus we offer, is because many players are not familiar with this procedure, so sometimes, and according to your first deposit on site, we offer up to 100£ for sending us the verification documents.

@Onkel, what is your username? As far as i know we don’t accept players from Cyprus

@Tirilej, thank you for the pm

@chayton, slow payments problems existed. All players were paid.

@Max, if you would like suggest something on this issue, please let me know

As i had told some months ago to Bryan, every suggestion, for TC, promos is more than welcome and if something is not correct, then i will gladly do the right thing so to fix it.

Regards,
Konstantinos

 

[vinylweatherman]

Hello,

please find my answers below:

@Dunover, it is true that to be able make a withdrawal, you should had sent a request before make a deposit, so not to receive the automatically credited bonus, as then your account had two bonuses on it. I made a ‘’test’’ on my own to see what Live Chat and CS replies in these cases, before you make the deposit.

Caithlyn: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
FUN: Hello, i would like ask something for the bonus. If i use the 10£ bonus with PT x30 and i win, then i will be able to withdraw by just making a deposit of 20£?
Caithlyn: Hello, you also need to play the first deposit bonus which is added automatically
FUN: thank you

You can set limits on the Cashier-preferences-my limits.

The documents bonus we offer, is because many players are not familiar with this procedure, so sometimes, and according to your first deposit on site, we offer up to 100£ for sending us the verification documents.

@Onkel, what is your username? As far as i know we don’t accept players from Cyprus

@Tirilej, thank you for the pm

@chayton, slow payments problems existed. All players were paid.

@Max, if you would like suggest something on this issue, please let me know

As i had told some months ago to Bryan, every suggestion, for TC, promos is more than welcome and if something is not correct, then i will gladly do the right thing so to fix it.

Regards,
Konstantinos

You dropped yourself right in it here?

YOU know about this undocumented and convoluted procedure for withdrawing from the free chip whilst avoiding getting shackled by the first deposit and document boni, but clearly Caithlyn does not, as she gave the wrong advice to your test player account that there was no way out other than to then make the further WR on the bonus from the 20 deposit before making the withdrawal.

This convoluted procedure SHOULD be in the terms and conditions, so that these rather pedantic steps, and the order in which they should be taken, are made clear from the outset.


All players have to go on is term 8

8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.

This is completely wrong, as you have just said that in order to avoid being shackled by the bonus, the player must withdraw BEFORE, not after (as stated in term 8), making their verification deposit.

The correct procedure would seem to be

1) Withdraw the proceeds of the free chip
2) Make a fresh deposit of 20 minimum, which will cause the non removable bonus to be added
3) Send in KYC documents, which will add the document bonus to the account.
4) Wait for acceptance and validation of the withdrawal (wise to also wait till it has actually been paid too)
5) Play on verification deposit, deposit bonus and document bonus.

Get the order wrong, and players could end up having one of the two boni hitting their account whilst the winnings are still sitting there.

Given that this comes after a complete overhaul and rebranding, it has had the effect of ruining this effort by continuing the problems associated with the former brand into the new. This system of initial offers should have been tried on a test account BEFORE the new NetBet brand went live with it, as these problems would have been spotted, and the terms could have been expanded so that they contained the full and proper procedure for cashing out from the free chip and first deposit bonus.

 

[MisterBJ]

Konstantinos,

The right thing to do is A) Fix that bullshit term and/or make it clearer B) Refund the OP complete balance and allow him to make a full withdrawal....SMH what's the hell wrong with you guys? You just gotta figure out a way to get over on people. This is rogue behavior plain and simple!!!

 

[mrmark21]

Okay so i just signed up at this casino with the intention of trying my hand at the $10NDB only to be advised by the customer support that I need to provide my documentation before I can claim the NDB or any other bonus or even play at all. Australia (apparently) is on the list of countries that are on this list. Am I the only one that thinks its a little strange that this ex-rogue casino (that still haven't cleared up their issues) is requesting documentation upon registration? IMO not worth the NDB.

 

[Konstantinos]

Hi,

we dont ask documents when you register

Regards,
Konstantinos

 

[Konstantinos]

Konstantinos,

The right thing to do is A) Fix that bullshit term and/or make it clearer B) Refund the OP complete balance and allow him to make a full withdrawal....SMH what's the hell wrong with you guys? You just gotta figure out a way to get over on people. This is rogue behavior plain and simple!!!

Hello,

i am looking into this issue

Regards,
Konstantinos

 

[mrmark21]

Hi,

we dont ask documents when you register

Regards,
Konstantinos

Then why did the chat support ask me? Does your support receive adequate training? She also told me that what she said was in accordance with the T&Cs when I signed up.

 

[Konstantinos]

Hi,

the only reason to ask you for this, is if your country belongs in one of the countries we have on 6.7 on TC

Regards,
Konstantinos

 

[vinylweatherman]

Okay so i just signed up at this casino with the intention of trying my hand at the $10NDB only to be advised by the customer support that I need to provide my documentation before I can claim the NDB or any other bonus or even play at all. Australia (apparently) is on the list of countries that are on this list. Am I the only one that thinks its a little strange that this ex-rogue casino (that still haven't cleared up their issues) is requesting documentation upon registration? IMO not worth the NDB.

This could work in your favour as you should get the document bonus and free chip bonus together, which is one less shackle for any potential withdrawal later on.

 

[mrmark21]

Hi,

the only reason to ask you for this, is if your country belongs in one of the countries we have on 6.7 on TC

Regards,
Konstantinos

But I thought you said you don't ask for documents when people register? That is what you said. And you know I'm on this list because I mentioned I'm from Australia in my previous post. Which one is it?

So you DO ask for documents upon registration.