Resolved BET-AT.EU - bonus issue - resolved

Gameon

Banned User - multiple banned accounts - ass clown
PABnonaccred
Joined
Apr 13, 2012
Location
Sotland
I won there 7000 Pounds. I played their 'slots lover' bonus (deposited 300 got 600).

There was a bonus meter that showed clearly each bet.

Each slot's bet reduced the bonus meter until it reached zero . The total wagering was more than 20,000 I rolled in Slots.

The casino sent an Email couple of hours later saying they had an error in the system and that I actually never completed the wagering.

They mentioned a term that can't be real and put you in a no win situation.

They say they have a term that wagering can be made only from your deposit and not from bonus.

The only problem is that they credit a bonus to your deposit so there is no way in the world you can wager with your deposit in case you win.

let's say you deposit 300 and get 600 and reach 2000 or reach 10,000 you can never finish the wagering as it is not made on your deposit but on winnings from bonus, other words you can never win only lose.

They had a system error, pay me and fix the error. Not only they won't honor their own system they want to apply a rule that can't be valid, a rogue rule. They should be rogued only for having such a rule.

Dear C,

We are writing to you in connection to your recent withdrawal request of £5,000. An unfortunate situation has arisen in which the bonus panel was incorrectly showing that your bonus funds were contributing towards the wagering requirement for the bonus, clearing the bonus wagering requirement using the bonus funds. The system experienced an issue by which wagering contributions were being incorrectly awarded.

I have attached your full transaction history which shows that only 9 bets were placed of £45 each from real funds, totalling £405, while remaining bets were placed purely using bonus funds.

As per our general bonus as well as specific Slots Lover terms and conditions point number 5, only real funds may contribute towards the wagering requirement of any bonus on our casino.

Specific Bonus Condition in the Terms and Conditions of the Slot Lover First Deposit bonus, states:

“5. Only deposited funds count towards the wagering requirement of this bonus”.



The terms and conditions for the Slot Lover bonus may be viewed at Link Removed.

This condition is also present under our General Terms & Conditions point 4. which could be viewed at Link Removed.



Situation arose when a glitch in our software caused your bonus panel to show continued wagering towards your bonus requirement, even after your deposited funds had been utilised. Unfortunately, this is in direct contradiction with our Terms & Conditions which are in place to safeguard ourselves in the event of such unforeseeable situations.

As a solution to this issue, we have decided to reverse the bonus funds that have been turned into real as a result, back into bonus funds and reinstate the turnover required.

As such we will be reinstating £6,785 in bonus funds which will include a lower wagering requirement than the one you had previously. You will need to turn the awarded bonus 3 times to turn the bonus funds into real funds to enable you to wager through the bonus correctly.

We can understand your frustrations and grievance in the event of such news and would like to compensate you by offering a full refund of all your deposited funds so far (£300) as well as additional £100 in real funds as compensation.

You must use real funds when wagering toward the bonus in order for the bonus to be turned over into real, withdrawable funds.

We have found the issue and fixed it on our casino so the wagering calculation will be correct going forward and your bonus bar will be providing you correct assessment of your progress this time around.

We once again would like to convey our most sincere apologies for the inconvenience sustained. I can fully comprehend the frustration and disappointment stemming from having your winnings reversed. We will be fully prepared to co-operate with you on a resolution should you find this resolution inefficient. I sincerely apologise for providing you with such a negative first experience on our platform.

Yours Sincerely,

Igor Samardziski
Head of Casino
 

ksb11

Dormant account
Joined
May 10, 2009
Location
Wait'n for a payout!
I won there 7000 Pounds. I played their 'slots lover' bonus (deposited 300 got 600).....

That's an awful situation. I would recommend you not to post anymore concerning this. Send a private message to maxd asking him on info on a PAB. Here is a link on the sites rules and more information concerning the PAB. Hope this helps and gets you started with a resolution.
https://www.casinomeister.com/player-arbitration-pab/
 
Last edited by a moderator:

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
I can't see how you can wager on just the deposited funds if the bonus has been added :confused: That makes absolutely no sense to me. Needs someone to try and decipher it. Have you asked the casino manager how you are supposed to do that and if so, what was the response?

I agree with ksb11 - PAB it here and let the guys have a look at it in detail. It means you shouldn't post anymore while the PAB process is ongoing but it should get to the bottom of it.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
PAB received, I'll process it Monday morning.

@Gameon: a gentle reminder that we do expect PABers to have read the Pitch-A-Bitch FAQ at https://www.casinomeister.com/forums/help/pab-rules/ (or
You do not have permission to view link Log in or register now.
if a shorter URL is needed). As Simmo mentioned, please pay special attention to the restrictions regarding forum posts while your PAB is active (see https://www.casinomeister.com/forums/help/pab-rules/ or
You do not have permission to view link Log in or register now.
will get you there too).
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Correct representation of events

They say they have a term that wagering can be made only from your deposit and not from bonus.

The only problem is that they credit a bonus to your deposit so there is no way in the world you can wager with your deposit in case you win.

let's say you deposit 300 and get 600 and reach 2000 or reach 10,000 you can never finish the wagering as it is not made on your deposit but on winnings from bonus, other words you can never win only lose.

They had a system error, pay me and fix the error. Not only they won't honor their own system they want to apply a rule that can't be valid, a rogue rule. They should be rogued only for having such a rule.

Ms. C,

As in our original e-mail, as well as through mediations we have had, I need to clarify your misunderstanding of the situation. I am beginning to wonder whether after having explained it now a number of times to you, and having it labelled as 'fair' resolution by mediators, this truly is a misunderstanding or are these forum posts aimed at simply damaging our reputation considering mediations did not go as expected.

The statement I have quoted above is not a true representation of the way our casino operates. It is a twisted misinterpreted view of our bonus condition No. 1 (No. 5 in T&C's, first 4 are player related) - "Only real funds count towards the wagering requirement of this bonus"

I would like to recap our situation in short -

Our bonus system only allows a real money bet to count toward the wagering. This means that if you only have bonus money in your account you can increase or decrease the balance, but you need to deposit real money or have real money credited by us to wager toward the bonus. Contrary to Ms. C's statement, winning or losing has no influence to the wager - simply that a real money bet is placed.

Real money bets are utilised first on our casino, before bonus money is put into action. Wins from real money bets are accumulated into real money, while wins from bonus money bets are accumulated into bonus money.

I would like to note that this is different from what seems to be becoming an industry standard - that all real or bonus money winnings are put into pending winnings column effectively not allowing a player to withdraw more than they have deposited should they choose to accept a bonus, until they turn it over a monstrous amount of times.

Our set-up allows us to have our bonuses range from reasonable x20 to x35 'bonus only' turnovers; while the games are reasonably weighted. During game-play we track bonuses and promotions in real time, in-game, so players know exactly how much they have wagered with every bet. Ironically the same nifty feature that is meant to provide transparent experience for the player caused the issue.

I hope this is easy enough to follow as ground rules on our casino:

- EVERY real money bet counts toward bonus turnover at 100% of its value, according to the specified game weight.
- NO bonus bet counts toward bonus turnover.
- Winning or Losing bear no influence on the volume of real money placed.
- There is no 'losing trigger' that starts wagering, every bet counts from the very first wager as long as it is with real money.
- Real money is used first. Real money wins top up real money balance and can be immediately withdrawn after every bet.
- Bonus money wins top up bonus money balance and can be unlocked in full once initially awarded wagering requirement is completed.

Where did it all go wrong:

What happened here is that you have had the misfortune to join us immediately following a minor bonus feature update during which our dev team caused a glitch. The result was a glitch in the system which had counted both real and bonus funds toward bonus wagering requirement. You have turned the bonus in one hour as a result of this error. Although you have turned it over erroneously, the system led you to believe that you had banked the full amount.

For the first time customer experience, I couldn't possibly imagine anything worse than to have that taken away from you. We were fully aware of that at the point of contact with you as our e-mail you have pasted here states.

You have placed only £405 from your real money playing 10% of your bankroll per hand. You depleted your real funds rapidly and continued to wager with bonus funds only. Bonus tracker kept counting the wagers - it shouldn't have. Ms C., in reality you had another 20.5K left to wager.

We had caught onto our mistake, realised we had given you false information and acted immediately. Did we simply refund your deposit and reset the bonus back to £600? No, nothing that simple. We felt since our mistake led you to believe you had turned the bonus over, it was our responsibility to give you a fair chance to do so.

We have done the following:

1. Returned the deposited £300 by funding your account with real money. These funds were initially lost at £45 per wager.
2. Added another £100 for terrible first time (and quite apparently last time) experience.
3. Reinstated FULL bonus balance - £6,785
4. Assigned a x3 turnover to it and original expiry time frame.

We have effectively reinstated the situation to what it should have been from the start and returned all of your funds. In effect, Ms. C, you just received a £6,785 no deposit bonus with a three time turnover; and additional £100 free and clear to withdraw or utilise.

Taking average Slot RTP into calculation, it will take about £1K to wager £20K and unlock the full bonus amount. As long as bets arent at £50 per spin at which point RTP will not come into play. Seeing as guaranteed payout is close to £6K - this is as close to a mathematical certainty for a large cash out as it can get. Kindly keep in mind that we refunded the entire initial stake?

Madam, I have said this via every post and medium you have employed to advertise your disgruntlement. We haven't just pressed the 'reset' button and gone ooops - our bad. I sincerely can understand how infuriating and disappointing it is to have someone say "Sorry, there was a mistake".

Those same people (us) should be held accountable for their mistake - agreed.

But to simply pay out a bonus due to a metric non essential feature error that can be overturned by simply looking into transactions which were sent to you, and to pay it out although there are T&C's linkable from EVERY page that sate this should not have been so, simply isn't something we are going to do.

A £7K bonus at THREE time requirement reinstating your initial turnover required, a FULL refund (making the bonus effectively a non deposit one) and additional 33% compensation is a FAIR compensation.

We will not change our stance unless the community provide a valid reason why putting you in a position of positive expected return of over £5K is not a credible resolution to this scenario, taking the nature of the error in consideration. I would appreciate it that on future forum posts you try to portray the events in a truthful manner.

Kind regards,

Igor Samardziski
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Thankyou Igor.

Unless I'm missing something, isn't your bonus system player unfriendly?

If I deposit $25 and get a $25 bonus, and lose everything but $5, and then hit a royal flush for $4000, that entire amount becomes part of the bonus.....but unless I deposit my own money again, I have no hope of ever releasing those funds. Let's say the wagering 35x bonus+deposit. I would still have $1700 left to wager to convert the bonus (I REALLY hope it doesn't mean 35x$4000 instead!). Hence, I would have to deposit probably several hundred dollars of my own cash again to complete the wagering.....even though I have $4000 in my account.

Seems ridiculous to me. What if it was the last $25 I had? I would have hit a royal flush and get nothing.

I'll take what is "becoming" the industry standard (actually it IS the standard and has been pretty much forever so not sure where you have been) every day of the week over this bonus system.

Your resolution is fair IMO.
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Thankyou Igor.

Unless I'm missing something, isn't your bonus system player unfriendly?

If I deposit $25 and get a $25 bonus, and lose everything but $5, and then hit a royal flush for $4000, that entire amount becomes part of the bonus.....but unless I deposit my own money again, I have no hope of ever releasing those funds. Let's say the wagering 35x bonus+deposit. I would still have $1700 left to wager to convert the bonus (I REALLY hope it doesn't mean 35x$4000 instead!). Hence, I would have to deposit probably several hundred dollars of my own cash again to complete the wagering.....even though I have $4000 in my account.

Hi Nifty,

I've just caught onto your reply in the 888.com thread and was about to PM you. Well phrased.

The whole point of the bonus system we developed is for it NOT to have such a high turnover. You state that you need to turn over bonus + deposit 35 times (bonus x70) - ours average at 25 turnover bonus only, while ensuring a healthy flow of real funds is also contributed.

I've developed our own bonus system that is customisable by player so I am keen to hear your take on our approach.

I would like to compare the two:

Industry standard as you call it is to deposit 100, get 100 bonus at x60-70 turnover. This is split in 3 columns: real, bonus and locked. Lets say you wager your 100 on a single number on roulette and get 3600 back in first hand, or simply wager the mount more realistically but turn profit from the get-go. All your REAL MONEY winning would top up the locked column while keeping your real money balance at 100. until you actually wager £6000 you have no chance in hell to see anything more than initially put 100. You quite literally must have your 200 last you for 30-40 turnovers before you can take a peak at your winnings.

This process punishes a positive start and enforces a prolonged game play. When did it become OK for me to risk MY earned cash and have it turn into fairy dust until so and so? It's borderline illegal. By risking MY deposited funds, my positive outcome is turned into play money. In reality I don't even have to touch the bonus funds and i still cant withdraw my real winnings. Real money bet should be returned into real money win, while bonus should be returned into bonus. Its that simple.


What we did is respect that concept - I'd say better than the standard but I'm open to discussion. Real money win is considered real money. Bonus money win is considered bonus money. To use your example, iIf you had $25 and got $25 you would need to wager about $750 to unlock bonus balance. If with your last $5r you hit the jackpot, you need to wager remaining circa $700 to unlock it by redepositing. (less requirement than the standard)

On the other hand, if you hit the jackpot with your first $5 gambled, you don't need to wager anything further. Get your $4,000 out and only forfeit the $25 - not the entire amount. Now thats definitely better than the standard.

How is our way any less fair than 'the industry standard' which you seem to defend?

It very successfully safeguarded us from these one hit wonders who come in, get a 1000 bonus and place a €2000 wager on texas holdem bonus trying to grind down the bankroll on slots.

Real example from March was a 300 Shields win we have had to pay out 186,000 in winnings. THe guy won the 300 shield multiplyer on a €5 line at a x1000 payout. 180,000 in bonus money.

It took two deposits to unlock the full amount (initial bonus had x25 turnover requirement).

I'm keen to have an open forum about this, although this may not be the right thread.

Best,

Igor
 

Steve Russo

Experienced Member
webmeister
Joined
Jan 13, 2010
Location
Cyberspace
They mentioned a term that can't be real and put you in a no win situation.

They say they have a term that wagering can be made only from your deposit and not from bonus.

The only problem is that they credit a bonus to your deposit so there is no way in the world you can wager with your deposit in case you win.

let's say you deposit 300 and get 600 and reach 2000 or reach 10,000 you can never finish the wagering as it is not made on your deposit but on winnings from bonus, other words you can never win only lose.

I am a bit surprised that Gameon didn't come back yesterday to correct this "you can never win" statement.

After posting here, contacting me at Gambling Grumbles, and entering a PAB with Max, she wound up with over a $5000 profit (and was paid within a few minutes of cashing out).

I personally believe her cashout would have been even bigger had she followed the advice I gave her about betting small amounts to protect her bonus money. However, she decided to play big (which is her right) and hope for a major win. Ironically, the advice I gave her, while allowed at Bet-at.eu, would have been considered "bonus abuse" at many other casinos.

I know this is a quick note, and a much fuller explanation will be posted on Gambling Grumbles today or tomorrow, but I didn't want her charges of the casino setting up a rule which makes it impossible for you to finish your wagering and cash out with a profit to go unchallenged. Her own experience proves that it is not true.
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Thread title change

Could I kindly ask the moderator to rename the title of this thread? The player was paid out in full within 15 minutes once she completed her wagering.

Thanks
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Could I kindly ask the moderator to rename the title of this thread? The player was paid out in full within 15 minutes once she completed her wagering.

Thanks
No-one, not even the moderators, read every single post that is made on the forum (not enough hours in the day!)
So if you want to attract their attention you should either PM one of them, or use the "Report a Post" function (the little triangle with an "!" in it below each post).

However, I think it's very unlikely they will change the title of this thread as it's not a contentious one.
(If it said Scam, Con, rip-off, refuse to pay etc... then it might get changed).

KK
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
No-one, not even the moderators, read every single post that is made on the forum (not enough hours in the day!)
So if you want to attract their attention you should either PM one of them, or use the "Report a Post" function (the little triangle with an "!" in it below each post).

However, I think it's very unlikely they will change the title of this thread as it's not a contentious one.
(If it said Scam, Con, rip-off, refuse to pay etc... then it might get changed).

KK

Thank you
 

Gameon

Banned User - multiple banned accounts - ass clown
PABnonaccred
Joined
Apr 13, 2012
Location
Sotland
This Casino should be sent directly to the rogue section. Saying resolved is misleading.

Igor the manager was proud about his new bonus system and how 'fair' it is while even his own system didn't know the system. There is also nothing to be proud about this bonus system. This system is useless and unfair to all players. I will explain why later

If you think Igor the casino manager would stop at the Glitch in the software excuse you are wrong

Right after the Glitch in the software excuse he came with another original one to avoid paying.

I sent him the following Email and look at his reply:

Hi

I live in Glasgow Scotland, it is tough life here at this city. I need this money and I bring such a win once a year, I won't let you ruin that

Dear Christine,

We didn’t take anything away from you – we corrected our mistake. For our glitch you received:

1. Over £6,700 bonus

2. Your original deposit of £300 back

3. Another £100 real money


Because we had a system glitch you got almost £7,000 in bonus free. Not only are we not taking away from you, but quite honestly I don’t know of a casino that would give more in view of a system error.

Furthermore, your e-mail sincerely worries me. As a casino of high integrity I do not feel that a person who is experiencing a hard life in Glasgow, as you seem to be, should be gambling at all.

Casino and gambling in general is a source of entertainment, not a source of income and should be never considered as such. I will refer your issue with our legal and responsible gambling departments as I do not feel someone in your situation should be allowed to gamble.

I strongly suggest that you seek assistance on
You do not have permission to view link Log in or register now.


I will seek further advice from our responsible gambling department on Monday. Until then, I will need to suspend your gameplay.

Kind regards,
Igor Samardziski


Only after I contacted the 2 mediators Max and Steve Russo he opened the account.

But again. Igor will never stop and if you think that would be the end of excuses and trying to avoid paying, surprse surprise you are again wrong.

I had to deposit around 3000 GBP in order to complete the wagering and reached an amount which was higher than 6000. My records showed it was 6412 but the casino closed the account and said it was 6232 , but it is not so important. What important is that they decided to pay only 6000. Why ? God knows.

I emailed again Igor saying, Mr Igor, I made 6400 or 6232 as they claim why did you process only 6000 they replied

You then requested a withdrawal of £6,000 and a withdrawal of £232.00 which we paid out as a single withdrawal of £ 6,232.00

This is not true. The 232 was paid only a day after and after i had to Email again Steve Russo about it.

Again if people are not convinced about how rogue this place is I will add the following state of the art statement made by Igor:

`You turned a 200% bonus in little over one hour using bonus funds for almost entire wager requirement – this shouldn’t have happened.`

Igor sent it with the bold letters I didn`t touch it.

Now I wish to respond Mr Steve Russo who was very helpful together with Max.

Steve Russo said I should aplogy to the casino because I said there is no way to win at the casino and that they put you in a no win situation. Now that I managed to deposit more and cashout, to his opinion I should apology.

Unfortunately again the opposite is the truth.

When you receive a `we are not going to pay` Email saying only wagering from deposit amount counts towards wagering what would you think in your head ? Will you think about a trick to bypass the rule by maybe depositing more ? Who would think instantly about this idea ? Nobody.

Add the fact they added a rogue casino excuse of glitch in the software and you are left with one thing in your head - This casino is trying to give the run around and excuses to avoid paying.

I was shocked from the excuses they brought and now you are all shocked. Would you sit and think about depositig more in order to bypass these super weird rules ? of course not.

Only later when you sit and think and get the promise of the mediators it will be ok to dpeosit more and finish the wagering only then you say to yourself. Well maybe there is a way to cashout something eventually.

Now to the super system Igor is so proud about .

This system is so so bad. The good inocent players will always fall into the trap and wager and wager more and more thinking their bets counts. Then they get an email or see in cashier they did nothing and they get mad. They have to deposit more and they will be very disappointed and never come back.

Who are you going to be left with ? The professional only. For them to deposit more is not a big deal and it won`t affect their results. They will find the way to make money from such a stupid system without a problem.

There is so much more to say but I got tired. This casino should be blacklisted. I have no interest I got paid of what left but for other players to be warned
 

Steve Russo

Experienced Member
webmeister
Joined
Jan 13, 2010
Location
Cyberspace
I am not going to get into a debate with Gameon about this. If you are interested in all the details, you can see them at
You do not have permission to view link Log in or register now.


I do want, just for the point of clarification, to say that Max and I did not work together on this complaint (we never do) and he may have a completely different view of it than I do -- or he might be in complete agreement with me.

Moreover, from my end, I did not get Gameon anything which Igor had not promised to give to her in the initial e-mail he sent to her. What I did was to clear up some misunderstandings (and, apparently, as Gameon is still unhappy I did not succeed in clearing them all up).
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Christine, I wont pursue arguing with you. It's utterly useless. Few things need clarification but after this I'll leave you to your disgruntled, fully dishonest self.

1. Max didn't pursue your PAB, for whatever reasons. He in this particular case had no influence on the outcome.
2. Your account was blocked for total of 18 hours so I can enjoy my Sunday since quite literally NOTHING seemed to arrive at any modicum of reason and I didn't want any further developments to happen until mediation was resolved.
3. Steve simply clarified our initial offer, not influence it. Nothing has changed from our initial response, except that you managed to make me certain I'll think twice next time I feel we should refund a player in full.
4. You cashed out over £6200, turning the bonus. We paid the winning out within 15 minutes - you had them in your account within 30 minutes. You never arrived at 6,400 and we never split the withdrawal. You asked for two withdrawals of £6k and £232 and we merged it into a single 6232 payout so stating that the other 232 arrived next day is a blatant lie. We paid out once.

For whatever personal reason, you are now outright lying and trying to mislead whoever is willing to listen.

I'd love to display publicly all your transactions and expose you, but as a Casino the burden of proof falls on us and we cannot provide it without the consent of the grieving party due to information privacy laws so it's a no win situation, pun intended.

In conclusion - we did act fairly, more than we should in your case. If I learned anything from this experience is that going out of your way to keep a pristine name costs much more than the alternative, with very little merit.

My personal opinion is that players like yourself are the core reason why the moral fibre of this industry is vastly going down the drain. You are a disgrace to every genuine player world wide. Quite honestly I think you should be ashamed to have allowed yourself such behaviour, but who am I to judge - I run a casino :eek2:

Enjoy your winnings, I hope you spend them well.

Your permanent ban from our casino remains.

The link to the mediation result is
You do not have permission to view link Log in or register now.


Moderators, I apologise if posing a link to another casino site is against regulations. If so kindly remove it.

"The most dangerous untruths are truths moderately distorted." ~Georg Christoph Lichtenberg
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Thank you for coming in and giving the casinos side of the story. I agree, I do think you were fair, but unfortunately, some people will just never be happy. Nothing you can do or say is going to change it.

To the OP-You were paid, so let it go. Yes there was a glitch in the system, and the casino did acknowledge that, and as a result, they did pay you. Maybe not as much as you would have liked, but still a pretty nice amount.

So the casino banned you, it is their right. BUT they did pay you. So after all this hardship you feel you went through, would you go back? I think being banned just might be for the best here.

Just be thankful you were paid and move on. The casino did the right thing here, and now that you have your withdrawal, I really don't see any point in making any further posts.

Just my 2 cents...

LH
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Thank you for coming in and giving the casinos side of the story. I agree, I do think you were fair, but unfortunately, some people will just never be happy. Nothing you can do or say is going to change it.

To the OP-You were paid, so let it go. Yes there was a glitch in the system, and the casino did acknowledge that, and as a result, they did pay you. Maybe not as much as you would have liked, but still a pretty nice amount.

So the casino banned you, it is their right. BUT they did pay you. So after all this hardship you feel you went through, would you go back? I think being banned just might be for the best here.

Just be thankful you were paid and move on. The casino did the right thing here, and now that you have your withdrawal, I really don't see any point in making any further posts.

Just my 2 cents...

LH

I don't know how just simply thank a user without reposting as i'm new to the forum - but thank you LH.
 

Gameon

Banned User - multiple banned accounts - ass clown
PABnonaccred
Joined
Apr 13, 2012
Location
Sotland
Oh ye Baltant Lie, are you out of your mind ?

NRR is BET-At.EU and as you can see 6000 came and only after 1 day after Emails to Steve, Max and the casino they paid the other 232 I personally remember 412 they owed extra but the account is locked I cant check but lying I am not sir
 

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Steve Russo

Experienced Member
webmeister
Joined
Jan 13, 2010
Location
Cyberspace
Oh ye Baltant Lie, are you out of your mind ?

NRR is BET-At.EU and as you can see 6000 came and only after 1 day after Emails to Steve, Max and the casino they paid the other 232 I personally remember 412 they owed extra but the account is locked I cant check but lying I am not sir

Your statement shows your 6232 GBP payout being credited in four amounts (3 of 2000 and 1 of 232). The first three are shown as coming in on one day, the last coming in the next day.

FYI, minutes after you finished playing and cashed out, Igor contacted me to let me know and told me that he had paid the entire amount. I do not know why it shows up as 4 payments, or why 1 is showing as being the next day, but I have a feeling that it is some technical matter. I did not contact Igor and ask him to pay you that last amount as he had informed me that he already had (and, indeed, forwarded to me your account sheet showing that it had been approved as a single payment for the entire amount).

Igor (or anyone else), please feel free to send me 6232 GBP at your convenience. I won't even make the slightest peep if it comes in several different payments -- even if the last one arrives 24 hours later.
 

Gameon

Banned User - multiple banned accounts - ass clown
PABnonaccred
Joined
Apr 13, 2012
Location
Sotland
U wager 21,000 in slots software, bonus meter reach zero - ERROR1
They pay 6232 but only 6000 is paid - ERROR2
'You turned a 200% bonus in little over one hour using bonus funds for almost entire wager requirement – this shouldn’t have happened.' - ERROR3

And this is not even an error forum and the whole issue is totally different.

There is no error, there is one thing simple, clear. Igor didn't want to pay.

Why don't you all stop being naive and believe the simple thing behind these errors.

The only error I see is me playing there and the second error is they are not black listed yet.
 

Steve Russo

Experienced Member
webmeister
Joined
Jan 13, 2010
Location
Cyberspace
U wager 21,000 in slots software, bonus meter reach zero - ERROR1
They pay 6232 but only 6000 is paid - ERROR2
'You turned a 200% bonus in little over one hour using bonus funds for almost entire wager requirement – this shouldn’t have happened.' - ERROR3

And this is not even an error forum and the whole issue is totally different.

There is no error, there is one thing simple, clear. Igor didn't want to pay.

Why don't you all stop being naive and believe the simple thing behind these errors.

The only error I see is me playing there and the second error is they are not black listed yet.

I (unfortunately) deal with casinos who don't want to pay all the time. They do not fork out 6232 GBP simply because I tell them to. They don't bother answering e-mails I send them, they make promises which they do not carry through on, they come up with some story about the player having violated some obscure and unclear provision of the T&Cs, or they use some other trick. They are easy to find -- just look for the "Skull&Crossbones" headings on the reports I write about them.

If you don't feel like going to Gambling Grumbles, take a look at Casinomeister's list of rogue casinos. In most cases, he and I have had the same experiences with the same casinos.

If Igor intended to cheat you, there is nothing that either Max or I could have done about it. What we are able to do is to intercede with casinos with honest intentions and get them either to realize their error or to explain to us why they were right not to pay.

In this case, neither was necessary. Igor acknowledged the glitch before either Max or I contacted him and came up with a very fair solution. My problem with this complaint was not in getting Igor to do the right thing, but in making you understand (in which I apparently failed) and keeping Igor from getting so angry with you that he would withdraw his original offer (in which I apparently succeeded).
 

Igor82

Senior Member
Joined
Apr 15, 2012
Location
Malta
Now, this is funny. You do know your own screenshot shows a payout of £6,232? As in, the screenshot YOU posted, from YOUR account? I don't know why it came split up and I will inquire Neteller about it, but lets revisit the fact YOUR screenshot shows £6,232 coming in from us. How you can possibly still claim we paid you only 6K and shortened you is beyond me.

Not to mention the fact that if I had to pay you £6,232, I like to think of myself slightly more rational than to short you for £200 odd, and cause us havoc. In that case I'd just invalidate the bonus and be done with it saving our casino a £6.2K payout with same outcome.

Anyway, this has become a complete waste of time. It is your prerogative to say what you desire about our casino. It is our prerogative to ban unwanted players. I stand behind our decision 100% on how to handle this case. It was a good resolution that fell on short on deaf ears. Unfortunately, cant win them all.

Again, enjoy your winnings.

Best of luck
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
I (unfortunately) deal with casinos who don't want to pay all the time. They do not fork out 6232 GBP simply because I tell them to. They don't bother answering e-mails I send them, they make promises which they do not carry through on, they come up with some story about the player having violated some obscure and unclear provision of the T&Cs, or they use some other trick. They are easy to find -- just look for the "Skull&Crossbones" headings on the reports I write about them.

If you don't feel like going to Gambling Grumbles, take a look at Casinomeister's list of rogue casinos. In most cases, he and I have had the same experiences with the same casinos.

If Igor intended to cheat you, there is nothing that either Max or I could have done about it. What we are able to do is to intercede with casinos with honest intentions and get them either to realize their error or to explain to us why they were right not to pay.

In this case, neither was necessary. Igor acknowledged the glitch before either Max or I contacted him and came up with a very fair solution. My problem with this complaint was not in getting Igor to do the right thing, but in making you understand (in which I apparently failed) and keeping Igor from getting so angry with you that he would withdraw his original offer (in which I apparently succeeded).


The problem I do not think is yours Steve, it is the OP's problem of not understanding. I am not to sure what is not understandable here, but the end result is all she could ask for. She found a glitch in the system, the casino ascknowledged it. She met the wagering requirements and requested a withdrawal, she was paid. What on earth is the damn problem here. She was paid 6232 which is clearly shown by her photo of the neteller account. She was paid within minutes of requesting the withdrawal. My god Christine LET IT GO.

Like I told the rep, there are some people in the world that no matter what you do they are not going to be happy. And if I had the 6232 dollars laying around I would split it between you, Steve, and the rep, for having to put up with this nonsense!;)

LH
 

Surasanji

Dormant account
Joined
Dec 19, 2011
Location
Israel
U wager 21,000 in slots software, bonus meter reach zero - ERROR1
They pay 6232 but only 6000 is paid - ERROR2
'You turned a 200% bonus in little over one hour using bonus funds for almost entire wager requirement – this shouldn’t have happened.' - ERROR3

And this is not even an error forum and the whole issue is totally different.

There is no error, there is one thing simple, clear. Igor didn't want to pay.

Why don't you all stop being naive and believe the simple thing behind these errors.

The only error I see is me playing there and the second error is they are not black listed yet.

Errors happen in software. Its a fact of life. And something beyond the control of the casino, or the player.

It is possible, as well, that human error played a factor- but you can hardly blame people for being people.

The mistake was fixed, you were paid- and now you're on some kind of warpath. Why? :what:

I can only assume you continue this out of some sense of spite and general meanness.

Max AND Steve worked for you pro bono and you throw it in their face, despite getting the money. Despite the apology from the Casino Manager- you still want to drag them through the dirt.

I seriously don't understand. :confused:

You had a legitimate complaint, to be certain- no one disagreed on that. Not even the casino!

My advice for you is to quit while you're ahead, let it go, and just go find somewhere else to play since your experience has apparently been so horrible. :rolleyes:
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
To the OP:

Out or curiosity, how do you think the casino should have resolved this situation? Please give me a step by step plan that would have made you happy and satisfied. Because for the life of me I can not see why you are not happy with the outcome as it stands.

LH
 
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