I don't like a Redbet bonus term

[SirWegs]

Is it really okey for a accredited casino as Redbet to have a rule like this:

The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

Are there more accredited casinos enforcing this rule?

 

[vinylweatherman]

Is it really okey for a accredited casino as Redbet to have a rule like this:

The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

Are there more accredited casinos enforcing this rule?

The rule is enforced, however the better casinos are on record as having looked at individual cases, and where it is the result of something like an isolated misclick, have NOT enforced the rule.

It is really only a problem for the new player where they have to reduce the defaults every time they open a game. If the defaults are set to start below this max bet figure, players have to make a concious effort to break this rule.

It is also a more complicated rule as the €5 is only the max bet for a traditional multi line video slot, but for classic 1-5 line 3 reel slots, it is the 50c a line that is more important, making the max bet a low 50c per spin on a 1 liner. This is very low for many players, and is what is most likely to catch out a new player.

 

[dionysus]

I sincerely doubt RedBet is going to jump in grab the cash for the single error. If you play the whole bankroll that way, then you to deserve to since it's a clear breach. If you accidentally spin the once, tell a CS or pm Andy.
I don't see anything predatory about it; you're supposed to be reading the bonus terms when you accept the bonus.

 

[Nate]

Is it really okey for a accredited casino as Redbet to have a rule like this:

The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

Are there more accredited casinos enforcing this rule?

Firstly,

I see that you HAVE been defending the Roguish behaviour of VideoSlots - Now you start a thread titled Roguish when all you have is a query....

I have reported this thread for the title to be changed.

Secondly,

Redbet is Accredited here and they specify it CLEARLY in their terms and conditions... Not Vaguely... Not up to each persons interpretation or anything of that nature.

Redbet was just awarded Best New Casino and Best New Manager - They received this award for a reason - Not because they are some clip joint confiscating money on vague rules.

The Rep is here and IF there is genuinely a mistake, they would not rush to confiscate your winnings. A simple PM to the Rep could assist anyone.

IMPO you are on a vague mission - Please take time to use the search function and read through the Threads. You might just find the info you are looking for.

Nate

 

[The Viking]

I think most accredited casinos in here have this rule, 32red only have it on the welcome bonus though,
All RTG casinos have it as far as i know, so im sure if you look around, you see a few using this rule but once the bonus is clear you bet what you wanna so to this Redbet confiscate money with this rule? NO your playing max bet with the casino money as well.

 

[SirWegs]

Im not say Redbet is rouge, Im saying this rule is rougish. What happens if I make a bet over the set amount. If it is a good casino the bonus should be cancelled automatically. Not after I won. And as Im a developer I know its possible to do.

So if they dont have it like this, its predatory and unfair. Do they give back the money to everyone who lost?

 

[SirWegs]

Firstly,

I see that you HAVE been defending the Roguish behaviour of VideoSlots - Now you start a thread titled Roguish when all you have is a query....

I have reported this thread for the title to be changed.

Secondly,

Redbet is Accredited here and they specify it CLEARLY in their terms and conditions... Not Vaguely... Not up to each persons interpretation or anything of that nature.

Redbet was just awarded Best New Casino and Best New Manager - They received this award for a reason - Not because they are some clip joint confiscating money on vague rules.

The Rep is here and IF there is genuinely a mistake, they would not rush to confiscate your winnings. A simple PM to the Rep could assist anyone.

IMPO you are on a vague mission - Please take time to use the search function and read through the Threads. You might just find the info you are looking for.

Nate

I think its worth discussing. I have defended both EuroSlots, Gala and Videoslots that they follow their Terms. But everyone as yourself recommends accredited casinos and I question it, its my right to do. You, recommended me to Redbet, but how cannot this rule be rouge if they enforce it after you win and not under your play?

 

[Redbet-Andy]

I Do they give back the money to everyone who lost?

Yes, of course we do!

If you bet over the mac bet rule then we will judge each case individually.
if it looks like a genuine mistake then we will often allow the winnings and send a note reminding players of the term for next time.
Otherwise the winnings are cancelled and the deposit + bonus is reinstated so that the player can have another go within the rules.

 

[SirWegs]

Yes, of course we do!

If you bet over the mac bet rule then we will judge each case individually.
if it looks like a genuine mistake then we will often allow the winnings and send a note reminding players of the term for next time.
Otherwise the winnings are cancelled and the deposit + bonus is reinstated so that the player can have another go within the rules.

So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?

 

[Nate]

I think its worth discussing. I have defended both EuroSlots, Gala and Videoslots that they follow their Terms. But everyone as yourself recommends accredited casinos and I question it, its my right to do. You, recommended me to Redbet, but how cannot this rule be rouge if they enforce it after you win and not under your play?

Its simple - IF this rule was roguish and their behaviour was roguish THEN they wouldn't be in the Accredited Section.

Have a look at VideoSlots.com - Maybe their rules will point out why they are not accredited here and Redbet are

You have a right to question things. This Forum has a lot of members here and we do not stand for Rogue behaviour. Your statements basically disrespect the forum and its owner - You are saying that we ADVOCATE rogue actions and Casinos with Rogue rules and pick on others...

It's simply not the case and again, I suggest you do some research.

Nate

 

[Redbet-Andy]

So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?

No the software doesn't allow us to do that (the games providers software that is).
They have to be looked at retrospectively. We don't necessarily cancel the winnings or the bonus, as that would be unfair in the case of genuiune mistakes even if the software allowed for it.

Has this affected you? Pass me the details if so.
Thanks

 

[dunover]

So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?

Just use your common sense. IF the slot is over 9 lines, limit your TOTAL stake to 5 euro/pounds before playing. In other words if 20 lines you would be playing 0.25 per line max. IF it's under 10 lines like DoA then specifically check your line-bet and make sure it doesn't exceed 0.50 (4.50 total stake).
Simples.

 

[colly]

Not roguish or predatory- It is stated clearly and unambigously and not uncommon. From my perspective if you know the rule add its clearly stated thatsfine- if you want to bet higher go elsewhere.


I would also suggest a little more care in your use of titles- someone who skims headers could be mislead

 

[SirWegs]

Its simple - IF this rule was roguish and their behaviour was roguish THEN they wouldn't be in the Accredited Section.

Have a look at VideoSlots.com - Maybe their rules will point out why they are not accredited here and Redbet are

You have a right to question things. This Forum have a lot of members here and we do not stand for Rogue behaviour. Your statements basically disrespect the forum and its owner - You are saying that we ADVOCATE rogue actions and Casinos with Rogue rules and pick on others...

It's simply not the case and again, I suggest you do some research.

Nate

I agree that Redbet have much easier terms. I dont think Videoslots should be accredited. But I still think they can have any bonus terms they want.

But a room that is accredited, I still question this rule and that it can be accredited with a rule like this. I want to know how it works. If they cancel the bonus after my bet its fair, if they only do it after I win big its rouge.

 

[SirWegs]

No the software doesn't allow us to do that (the games providers software that is).
They have to be looked at retrospectively. We don't necessarily cancel the winnings or the bonus, as that would be unfair in the case of genuiune mistakes even if the software allowed for it.

Has this affected you? Pass me the details if so.
Thanks

Dont you update the balance after a bet has been put into the system?
So then you actually could cancel a bonus after the bet is put or cant you see the players bet in the system?

 

[Redbet-Andy]

I agree that Redbet have much easier terms. I dont think Videoslots should be accredited. But I still think they can have any bonus terms they want.

But a room that is accredited, I still question this rule and that it can be accredited with a rule like this. I want to know how it works. If they cancel the bonus after my bet its fair, if they only do it after I win big its rouge.

I've just explained how it works, at least I think I have.
See above.
If you think it's genuinely rogue and it has affected you then you should submit a PAB so CM can investigate.

 

[Jasminebed]

I believe the restriction is only while a bonus is active?

I'm aware of the term. If I ever hit a max bet by mistake anywhere and realized I'd broken a bonus, I'd stop play and contact the casino to ask for advice. I have had to do this.

I think giving a player a Do-over when they make a genuine mistake (or failed to read terms) is a very reasonable way to handle it.

If you usually play higher bets, maybe play a different casino or play without a bonus.

If you like to play less than minimum lines to increase variance, look for a casino with only a bet restriction, not a line restriction.

 

[Redbet-Andy]

Dont you update the balance after a bet has been put into the system?

So then you actually could cancel a bonus after the bet is put or cant you see the players bet in the system?

Cancel the bonus after a bet? You would like us to remove the bonus from any player who violates the terms? That's less fair than the current system IMO.

Explain fully how you would like it to work and I will genuinely consider it, if it's a fairer system and workable (bearing in mind we'd need NetEnt's help too) then we'll implement it. Always open to suggestions for improvement.

Also, if the CAG here think that it's a predatory term then it goes, I can't say fairer than that.

 

[SirWegs]

I've just explained how it works, at least I think I have.
See above.
If you think it's genuinely rogue and it has affected you then you should submit a PAB so CM can investigate.

I am questioning your rule. I havent played at Redbet.

What I understand how this works.

1. Players signs up deposit money to redbet.

2. Player choose a game and plays at Netent or Micromgaing.

3. The casino software sends all bets and wins to Redbet so redbet can update the correct balance. Then redbet sends back the correct balance to Netent.

4. Then Redbet knows during bonus qualification if player have breach the term or not.

Dont blame it on the software, this is a false statement. After a bet has been put you could inform the player he made a breach. Why dont you do this?

 

[Redbet-Andy]

I am questioning your rule. I havent played at Redbet.

What I understand how this works.

1. Players signs up deposit money to redbet.

2. Player choose a game and plays at Netent or Micromgaing.

3. The casino software sends all bets and wins to Redbet so redbet can update the correct balance. Then redbet sends back the correct balance to Netent.

4. Then Redbet knows during bonus qualification if player have breach the term or not.

Dont blame it on the software, this is a false statement. After a bet has been put you could inform the player he made a breach. Why dont you do this?

It works fine as it is, if I had received lots of complaints I'd have looked into it, obviously.
We're not going to change a system that so far has worked well for us and the players because someone who doesn't play with us isn't very keen on it.
Spec it out as I said and I'll consider your solution.

Here's the key thing though. If you don't like a term that a casino has, play somewhere else with different terms.

 

[SirWegs]

It works fine as it is, if I had received lots of complaints I'd have looked into it, obviously.
We're not going to change a system that so far has worked well for us and the players because someone who doesn't play with us isn't very keen on it.
Spec it out as I said and I'll consider your solution.

Here's the key thing though. If you don't like a term that a casino has, play somewhere else with different terms.

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

Im giving you a solution to be a fair casino and you ignore it?

 

[Tirilej]

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

Im giving you a solution to be a fair casino and you ignore it?

Now you crossed the line. That was very rude

They can't have people watching every player that using a bonus jut to see if they are breaken any rules.
They have set the rules up. If a player doesn't read the rules it's up to him.

Please be a little more careful when you are judging people...and casinos.

 

[SirWegs]

Now you crossed the line. That was very rude

They can't have people watching every player that using a bonus jut to see if they are breaken any rules.
They have set the rules up. If a player doesn't read the rules it's up to him.

Please be a little more careful when you are judging people...and casinos.

Why am I rude, I just saying that they can build an automatic system to handle this and to inform their players when they breach their terms and Andy doesnt want to do that?

My question is why?

 

[Redbet-Andy]

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

Im giving you a solution to be a fair casino and you ignore it?

Last points from me on this, it's Sunday, it's sunny, nobody else has complained about this term. People with a lot more experience with casinso than you seem to differ in their opinion on this.

This is a fair term, it's clearly stated and it's a very widespread term among casinos.
It rarely causes issues and when it does I assure you most players are happy with the way we handle it.

If our players are happy then that's good enough for me!

 

[SirWegs]

Last points from me on this, it's Sunday, it's sunny, nobody else has complained about this term. People with a lot more experience with casinso than you seem to differ in their opinion on this.

This is a fair term, it's clearly stated and it's a very widespread term among casinos.
It rarely causes issues and when it does I assure you most players are happy with the way we handle it.

If our players are happy then that's good enough for me!

I just want to know why you dont want to inform your players that they breach the rule when its possible to do so?

Is my question not legit?

 

[Redbet-Andy]

I just want to know why you dont want to inform your players that they breach the rule when its possible to do so?

Is my question not legit?

Because I prefer the way we do it now and I think it's much fairer, and I'm basing that on a lot of experience and interacting with thousands of players.
If it ain't broke...


I broke my rule not to comment again didn't I?

 

[Jasminebed]

I in no way feel this rule is predatory. It's plain, simple to understand and in the Terms under Bonuses.

SirWegs, perhaps you do not understand what is usually meant here at CM by predatory terms. This is not whether is good for the player, or even a competitive offer.

It is where terms are conflicting, open to any interpretation the casino chooses to give them, or possibly impossible to comply with.

Mind you Andy, it would be nice to put a reminder in the weekend top up about the 50cent a line limit as well as the $5 bet limit.

Oh, and if anyone hasn't read the bonus terms in a while, don't forget that MegaJoker and Jackpot 6000 can't be played with your bonuses.

 

[SirWegs]

Because I prefer the way we do it now and I think it's much fairer, and I'm basing that on a lot of experience and interacting with thousands of players.
If it ain't broke...


I broke my rule not to comment again didn't I?

Okey, how can it be fair not informing your players when they breach the term only to do it after they won big. I just dont agree?

I think player in this forum believe its not possible to do because you say so, but they dont know how the system works. I do know how it works and I think every person in this forum would agree it would be more fair to inform the player right away instead of doing after they win big.

I think your rule is rouge as you dont want to inform the player, when you have the possibility to do so. I dont think any casino room should be accredited if they dont build their system accordingly. Trust me its not a big thing to do for the casinos.

 

[Redbet-Andy]

Okey, how can it be fair not informing your players when they breach the term only to do it after they won big. I just dont agree?

I think player in this forum believe its not possible to do because you say so, but they dont know how the system works. I do know how it works and I think every person in this forum would agree it would be more fair to inform the player right away instead of doing after they win big.

I think your rule is rouge as you dont want to inform the player, when you have the possibility to do so. I dont think any casino room should be accredited if they dont build their system accordingly. Trust me its not a big thing to do for the casinos.

 

[Tirilej]

Okey, how can it be fair not informing your players when they breach the term only to do it after they won big. I just dont agree?

I think player in this forum believe its not possible to do because you say so, but they dont know how the system works. I do know how it works and I think every person in this forum would agree it would be more fair to inform the player right away instead of doing after they win big.

I think your rule is rouge as you dont want to inform the player, when you have the possibility to do so. I dont think any casino room should be accredited if they dont build their system accordingly. Trust me its not a big thing to do for the casinos.

I wasn't sure if you had an agenda towards this specific casino. I don't doubt if you have that anymore.
You certainly knows more about this systems than we do, but I can't figure out your reasons.

I trust Andy and if he says they rarily have any complains and that they deal with it the way they seem is the best way, it's okey for me.

 

[vinylweatherman]

Cancel the bonus after a bet? You would like us to remove the bonus from any player who violates the terms? That's less fair than the current system IMO.

Explain fully how you would like it to work and I will genuinely consider it, if it's a fairer system and workable (bearing in mind we'd need NetEnt's help too) then we'll implement it. Always open to suggestions for improvement.

Also, if the CAG here think that it's a predatory term then it goes, I can't say fairer than that.

If anything needs working on, it would be a system that blocks players from placing a bet that is outside the rules. For example, they press "spin", and instead of spinning, they get a pop-up saying that their bet exceeds the max allowed, and to please adjust the stake to xx per line, xx per spin.

This would be fairer than removing the bonus or locking the account. It is something that all software providers should look into. Microgaming already has such a system in place, but it works only on coin size, so it is not foolproof. I have seen it running at GoWild. When I had a bonus, the most I could bet on Munchkins went right down to around £11, but with no bonus, the usual max bet of £75 could be selected.

Developing, and the making live, an upgrade in an hour is a recipe for disaster. Changes need to be tested thoroughly to make sure the fix actually works as intended, and also does not break something else. The more robust the implementation, the longer it will take.


For now, we have to rely on a fair interpretation of the rule on a case by case basis, like we get at 32Red, and clearly are going to get at Redbet too.

The rules in place used to be a vague "large bets consisting of the majority of the bonus balance", but it was discussed in the forum, and the consensus was that a fixed figure based either on an absolute, or percentage of the original bonus, should be used.

Accredited casinos tend to use one of these systems. Some are max bet of xx% of the bonus credited, whilst others specify a max bet amount, such as 6.25 at 32Red, and 5 at Redbet. Redbet have also added a line max, which many may view as an additional complication of what started as a simple rule.
A few casinos actually take the opposite view, specifying a MINIMUM bet. Ladbrokes, for example, specified a MIN bet of £10 at Blackjack if playing with a bonus. Lesser bets didn't count as they were seen as "grinding out the WR". Many also list excluded games when a bonus is used.

 

[SirWegs]

I in no way feel this rule is predatory. It's plain, simple to understand and in the Terms under Bonuses.

SirWegs, perhaps you do not understand what is usually meant here at CM by predatory terms. This is not whether is good for the player, or even a competitive offer.

It is where terms are conflicting, open to any interpretation the casino chooses to give them, or possibly impossible to comply with.

Mind you Andy, it would be nice to put a reminder in the weekend top up about the 50cent a line limit as well as the $5 bet limit.

Oh, and if anyone hasn't read the bonus terms in a while, don't forget that MegaJoker and Jackpot 6000 can't be played with your bonuses.

I agree its not predatory, but I think its rouge that the casino don't want to inform its player when they have the possibility to do so.

Jasminebed, dont you think they should inform the players when they have the possibility to do it? What is the reason they dont want to inform their players of the breach? I just dont get it.

 

[miso]

I just had to chip in on this one.

Wegs, the max bet rule is common, not just for NetEnt.
So yeah, in your opinion most casinos have roguish terms
No need to pick on Andy.

It is usually in the region north of 5 €. And let me tell you, in my five years
of playing online, it`s never been a problem.

One example -

I used to play a lot at Omni, they had max bet 5$ or equivalent, something around
4 euro. And yes, them being Playtech, with Spin and Max bet button next to each other,
I misclicked many times. Never had any hassle, but then again, I never hit anything
like 300x bet on the misclicked spin. If I did, I would have contacted support,
simple as that.

Bottom line, most genuine players don`t go batsh* crazy with € 25 spins.
If I could afford to play that way, I wouldn`t even be worried about bonuses tbh.

 

[Jasminebed]

It's very common for a terms violation, even at accredited casinos, to only come to light when making a withdrawal. Most casinos are not constantly monitoring our play, there are enough players that think they do to flip "lose switches".

I am happiest when you can't break bonus terms. I'm really not aware of too many places, including many casino I play and trust where this is possible.

I can't play Rival, I think they may have implemented this in their software if I recall correctly.

The only one that springs to mind is 3Dice. None of the games at the casino are disallowed (although some contribute nothing to wagering requirements) and table and slot limits take care of the rest. Enzo (their casino manager) has stated that bonuses can only be "abused" if casino managers can't do math

Some casinos do have different terms for VIPs.

 

[Nate]

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

I'm giving you a solution to be a fair casino and you ignore it?

You're just being a Troll now and refusing to acknowledge what we have ALL told you.

Seems the more people try and help you, the more trollish comments that appear...

I will refrain from feeding you...

Cheers,

Nate

 

[Webzcas]

I think your rule is rouge.

RedBet has RED rules.

Jasminebed nailed it:

It's very common for a terms violation, even at accredited casinos, to only come to light when making a withdrawal.

Moral of the story is, if accepting bonuses, READ THE TERMS AND CONDITIONS before accepting a bonus. It is simple!

 

[SirWegs]

You're just being a Troll now and refusing to acknowledge what we have ALL told you.

Seems the more people try and help you, the more trollish comments that appear...

I will refrain from feeding you...

Cheers,

Nate

I think this is quite serious, I dont understand why an accredited casino dont want to inform its player when it breaches a term?
Its only in the casinos interest that the player continue to play after a breach to lose his money ( the casino has 0 risk ).

If I bet 6 euro 100 times and then change to 3 euro and win 1500 euro on my 3 euro bet. Then I had breached the term before and the casino have the right to confiscate my money, let say a 100 000 euro win, would the casino let me keep it?.

If I bet 6 euro and get information sorry you breached our term and your bonus has been cancelled. Then I can to continue to play without bonus, this would be more fair, and should IMO be standard practice for an accredited casino.

 

[Nifty29]

I think this is quite serious, I dont understand why an accredited casino dont want to inform its player when it breaches a term?
Its only in the casinos interest that the player continue to play after a breach to lose his money ( the casino has 0 risk ).

If I bet 6 euro 100 times and then change to 3 euro and win 1500 euro on my 3 euro bet. Then I had breached the term before and the casino have the right to confiscate my money, let say a 100 000 euro win, would the casino let me keep it?.

If I bet 6 euro and get information sorry you breached our term and your bonus has been cancelled. Then I can to continue to play without bonus, this would be more fair, and should IMO be standard practice for an accredited casino.

You've had your answer from several sources several times.

What you're doing now is harassing a rep and pushing an agenda, both of which we don't take kindly to 'round these parts.

Time to move on IMO.

 

[slotplayer]

Come on huh, error trapping, fail safes and warning messages are all around us in every day life except with online casinos, with few exceptions.

Like I said in the videoslots post, casinos and the games are designed all wrong and really needs an overhaul.

I'm not sure why players routinely accept a laundry list of terms to follow that are clearly designed to favor the casino at every turn when with a little technology most of these could be eliminated.

I've also mentioned in other posts a couple times that when I was able to play the MG casinos I accidently hit the max button. They didn't have that max bet bonus % rule back then but if they did and had I won big I would not want to be hung out to dry over it or left at the mercy of casino management.

imo opinnion instead of defending a rats nest of rules and regulations, players should rally to get the casinos to pressure the game developers to incorporate fail safes to eliminate some of these issues.

sorry for the rant.

 

[The Dude]

@ sirewegs

You need to chill out and give your fellow members a bit more respect. There is nothing "rogue" about this term. It is clearly stated and when you sign up and accept a bonus, you have also accepted this term which you have read and agreed to. If you don't like it, TS.

Infraction for causing a negative vibe. It's a weekend. The rep deserves a day off, ok?

Thread renamed to something more appropriate.

 

[Jasminebed]

Surely not the whole day off? I don't recall ever asking Andy for help before... I've have questions or comments perhaps. But today I needed some, and while he's juggling responses here, I am sure other PMs and emails.

I had a game Elements go to that game is not currently available dropout, and it was quite a long time before I could get back in. For those unfamiliar with the game, it has those cascading reels after a win, and 4 cascades in a row trigger a bonus round.

I had been on the third drop when I returned to game. Long story shot, he posted a couple of pms, sent me an email addy to he could dig up the actual game logs, and I'm a satisfied customer. I was actually hoping it had failed to continue, but although I didn't see the results of the cascade, it was a dud and I wasn't out a bonus round, and the amount I had won on the round had been credited correctly. All before I would be out of bed on a Sunday usually.

If there's a five euro per drink offer on the I'll buy the beers if you get back to Malta I wanna know if I can pick the can and the right paper bag to drink it at the beach.

There better not be a max cashout either! Did anyone tell Andy Canucks like beer?

 

[bigjohn]

I havent played at Redbet.
After a bet has been put you could inform the player he made a breach. Why dont you do this?

Why wouldnt you want to inform your players that they breached your terms and conditions?

My question is why?

I just want to know why you dont want to inform your players that they breach the rule when its possible to do so?

Okey, how can it be fair not informing your players when they breach the term only to do it after they won big. I just dont agree?

I agree its not predatory, but I think its rouge that the casino don't want to inform its player when they have the possibility to do so.

I think this is quite serious, I dont understand why an accredited casino dont want to inform its player when it breaches a term?

That is the terms they have, that's why. Get over it dude.

 

[rainmaker]

If you bet over the mac bet rule then we will judge each case individually.
if it looks like a genuine mistake then we will often allow the winnings and send a note reminding players of the term for next time.

I can confirm what Andy is saying here.

I actually violated SEVERAL of Redbet's rules last weekend when playing with a bonus

Not only did I bet (up to) €10 per spin, but I did it on a Jackpot slot hehe!!

I have played with bonuses many times over at Redbet. Always within the rules, but this time I just completely forgot everything about bonus rules. I blame the alcohol.


Anyway. I contacted customer support and confessed my sins after playing my balance up to about €1300 (from a starting balance of €300)

And they basically told me...."We want to thank you for your honesty and we have decided that you can keep all of your winnings. Congratulations"

They also further said that I must remember to follow their rules the next time


(Also keep in mind that I did not use Andy in this case. Only ordinary support.)

 

[akrus88]

Feels like SirWig is on some kind of a witch-hunt on accredited casinos

Maybe he just likes to troot for underdogs.. no matter how predatour underdogs

 

[mrmark21]

I agree its not predatory, but I think its rouge that the casino don't want to inform its player when they have the possibility to do so.

Jasminebed, dont you think they should inform the players when they have the possibility to do it? What is the reason they dont want to inform their players of the breach? I just dont get it.

ZOMG none of us care! Otherwise Redbet would change the T&Cs... Troll

 

[SirWegs]

Feels like SirWig is on some kind of a witch-hunt on accredited casinos

Maybe he just likes to troot for underdogs.. no matter how predatour underdogs

Well, you just complained regarding another accredited casino?
https://www.casinomeister.com/forums/threads/bonus-problem-with-kerching-casino.55820/

 

[SirWegs]

ZOMG none of us care! Otherwise Redbet would change the T&Cs... Troll

I care

 

[mrmark21]

I care

We know you care. You've only said it about fifteen times... but NONE OF US care

 

[zanzibar]

1. Redbet is a good casino.
2. The term is not rouge, even though its "Red"bet, nor is it rogue.
3. However, Redbet is clearly not doing enough to prevent normal people who aren't anal terms-reading casino experts from breaking this rule inadvertently. A software-instituted bet limit and game restrictions while playing with a bonus is the only acceptable solution. It is simply not good enough for any casino in 2013 to not have this capability programmed into their systems.

I've seen nothing here from Redbet saying that they are even considering this solution that would save players from breaking the rule (or at least pestering Net Ent and/or Microgaming about it) and save them time and money in investigating complaints and dealing with them on a case by case basis. Think about it Redbet (and every other casino that does not do this), if players can't break a rule then you never have to spend time and money checking everyone to see if they did.

In general, I think many members of this forum have become so conditioned to the byzantine terms and restrictions placed on them by casinos that they exhibit some kind of bizarre Stockholm syndrome where they are prepared to stand up for their torturers, even when there is a legitimate complaint.

 

[mattsgame]

Can you point me in the direction of 1 complaint or 1 instance were Redbet has confiscated winnings without a good reason? or where Andy or any other Redbet staff has pulled some fluff out of thin air to make a term mean something other than what is clearly written just to wiggle out of paying?

I do not like these Max bet terms at any casino (accredited or not) but if they are there they are there.

We know why they are in the terms and that's because it only takes a select group of people to ruin it for everyone. It is how the term is used, interpreted and implemented that bothers me.