1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

I don't like a Redbet bonus term

Discussion in 'Casino Complaints - Bonus Issues' started by SirWegs, Mar 10, 2013.

    Mar 10, 2013
  1. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    Is it really okey for a accredited casino as Redbet to have a rule like this:

    The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

    What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

    I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

    Are there more accredited casinos enforcing this rule?
     
  2. Mar 10, 2013
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The rule is enforced, however the better casinos are on record as having looked at individual cases, and where it is the result of something like an isolated misclick, have NOT enforced the rule.

    It is really only a problem for the new player where they have to reduce the defaults every time they open a game. If the defaults are set to start below this max bet figure, players have to make a concious effort to break this rule.

    It is also a more complicated rule as the €5 is only the max bet for a traditional multi line video slot, but for classic 1-5 line 3 reel slots, it is the 50c a line that is more important, making the max bet a low 50c per spin on a 1 liner. This is very low for many players, and is what is most likely to catch out a new player.
     
    2 people like this.
  4. Mar 10, 2013
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I sincerely doubt RedBet is going to jump in grab the cash for the single error. If you play the whole bankroll that way, then you to deserve to since it's a clear breach. If you accidentally spin the once, tell a CS or pm Andy.
    I don't see anything predatory about it; you're supposed to be reading the bonus terms when you accept the bonus.
     
    4 people like this.
  6. Mar 10, 2013
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Firstly,

    I see that you HAVE been defending the Roguish behaviour of VideoSlots - Now you start a thread titled Roguish when all you have is a query....

    I have reported this thread for the title to be changed.

    Secondly,

    Redbet is Accredited here and they specify it CLEARLY in their terms and conditions... Not Vaguely... Not up to each persons interpretation or anything of that nature.

    Redbet was just awarded Best New Casino and Best New Manager - They received this award for a reason - Not because they are some clip joint confiscating money on vague rules.

    The Rep is here and IF there is genuinely a mistake, they would not rush to confiscate your winnings. A simple PM to the Rep could assist anyone.

    IMPO you are on a vague mission - Please take time to use the search function and read through the Threads. You might just find the info you are looking for.

    Nate
     
    14 people like this.
  8. Mar 10, 2013
  9. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    I think most accredited casinos in here have this rule, 32red only have it on the welcome bonus though,
    All RTG casinos have it as far as i know, so im sure if you look around, you see a few using this rule :) but once the bonus is clear you bet what you wanna :) so to this Redbet confiscate money with this rule? NO your playing max bet with the casino money as well.
     
    2 people like this.
  10. Mar 10, 2013
  11. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    Im not say Redbet is rouge, Im saying this rule is rougish. What happens if I make a bet over the set amount. If it is a good casino the bonus should be cancelled automatically. Not after I won. And as Im a developer I know its possible to do.

    So if they dont have it like this, its predatory and unfair. Do they give back the money to everyone who lost?
     
  12. Mar 10, 2013
  13. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    I think its worth discussing. I have defended both EuroSlots, Gala and Videoslots that they follow their Terms. But everyone as yourself recommends accredited casinos and I question it, its my right to do. You, recommended me to Redbet, but how cannot this rule be rouge if they enforce it after you win and not under your play?
     
  14. Mar 10, 2013
  15. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    Yes, of course we do!

    If you bet over the mac bet rule then we will judge each case individually.
    if it looks like a genuine mistake then we will often allow the winnings and send a note reminding players of the term for next time.
    Otherwise the winnings are cancelled and the deposit + bonus is reinstated so that the player can have another go within the rules.
     
    8 people like this.
  16. Mar 10, 2013
  17. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?
     
  18. Mar 10, 2013
  19. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Its simple - IF this rule was roguish and their behaviour was roguish THEN they wouldn't be in the Accredited Section.

    Have a look at VideoSlots.com - Maybe their rules will point out why they are not accredited here and Redbet are :rolleyes:

    You have a right to question things. This Forum has a lot of members here and we do not stand for Rogue behaviour. Your statements basically disrespect the forum and its owner - You are saying that we ADVOCATE rogue actions and Casinos with Rogue rules and pick on others...

    It's simply not the case and again, I suggest you do some research.

    Nate
     
    1 person likes this.
  20. Mar 10, 2013
  21. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    No the software doesn't allow us to do that (the games providers software that is).
    They have to be looked at retrospectively. We don't necessarily cancel the winnings or the bonus, as that would be unfair in the case of genuiune mistakes even if the software allowed for it.

    Has this affected you? Pass me the details if so.
    Thanks
     
    2 people like this.
  22. Mar 10, 2013
  23. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Just use your common sense. IF the slot is over 9 lines, limit your TOTAL stake to 5 euro/pounds before playing. In other words if 20 lines you would be playing 0.25 per line max. IF it's under 10 lines like DoA then specifically check your line-bet and make sure it doesn't exceed 0.50 (4.50 total stake).
    Simples.:rolleyes:
     
    4 people like this.
  24. Mar 10, 2013
  25. colly

    colly Senior Member MM PABaccred

    Occupation:
    Finance (Corporate Tax)
    Location:
    sydney
    Not roguish or predatory- It is stated clearly and unambigously and not uncommon. From my perspective if you know the rule add its clearly stated thatsfine- if you want to bet higher go elsewhere.


    I would also suggest a little more care in your use of titles- someone who skims headers could be mislead
     
    5 people like this.
  26. Mar 10, 2013
  27. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    I agree that Redbet have much easier terms. I dont think Videoslots should be accredited. But I still think they can have any bonus terms they want.

    But a room that is accredited, I still question this rule and that it can be accredited with a rule like this. I want to know how it works. If they cancel the bonus after my bet its fair, if they only do it after I win big its rouge.
     
  28. Mar 10, 2013
  29. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    Dont you update the balance after a bet has been put into the system?
    So then you actually could cancel a bonus after the bet is put or cant you see the players bet in the system?
     
  30. Mar 10, 2013
  31. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    I've just explained how it works, at least I think I have.
    See above.
    If you think it's genuinely rogue and it has affected you then you should submit a PAB so CM can investigate.
     
    2 people like this.
  32. Mar 10, 2013
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I believe the restriction is only while a bonus is active?

    I'm aware of the term. If I ever hit a max bet by mistake anywhere and realized I'd broken a bonus, I'd stop play and contact the casino to ask for advice. I have had to do this.

    I think giving a player a Do-over when they make a genuine mistake (or failed to read terms) is a very reasonable way to handle it.

    If you usually play higher bets, maybe play a different casino or play without a bonus.

    If you like to play less than minimum lines to increase variance, look for a casino with only a bet restriction, not a line restriction.
     
    1 person likes this.
  34. Mar 10, 2013
  35. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta

    Cancel the bonus after a bet? You would like us to remove the bonus from any player who violates the terms? That's less fair than the current system IMO.

    Explain fully how you would like it to work and I will genuinely consider it, if it's a fairer system and workable (bearing in mind we'd need NetEnt's help too) then we'll implement it. Always open to suggestions for improvement.

    Also, if the CAG here think that it's a predatory term then it goes, I can't say fairer than that.
     
    3 people like this.
  36. Mar 10, 2013
  37. SirWegs

    SirWegs Experienced Member

    Occupation:
    Student
    Location:
    Stockholm
    I am questioning your rule. I havent played at Redbet.

    What I understand how this works.

    1. Players signs up deposit money to redbet.

    2. Player choose a game and plays at Netent or Micromgaing.

    3. The casino software sends all bets and wins to Redbet so redbet can update the correct balance. Then redbet sends back the correct balance to Netent.

    4. Then Redbet knows during bonus qualification if player have breach the term or not.

    Dont blame it on the software, this is a false statement. After a bet has been put you could inform the player he made a breach. Why dont you do this?
     
  38. Mar 10, 2013
  39. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    :)

    It works fine as it is, if I had received lots of complaints I'd have looked into it, obviously.
    We're not going to change a system that so far has worked well for us and the players because someone who doesn't play with us isn't very keen on it.
    Spec it out as I said and I'll consider your solution.

    Here's the key thing though. If you don't like a term that a casino has, play somewhere else with different terms.
     
    8 people like this.

Share This Page