Hi all, little problem with Kerchingcasino. Just wanted to inform you about this
and allso ask your opinion.
I deposited 30€ and thought bonus is credited to my balance right away(pre wager),
not after I have wagered the bonus (after wager)
Here you go with the bonus rules:
"http://www.kerchingcasino.com/images/terms-and-conditions/Sign-Up-Bonus.html"
I dont know if I'm blind but could you help me to find where it says the bonus it says bonus is after wager?
One automatically assumes bonuses are pre wager, if nothing else is mentioned. Or am I the only who assumes so?
I right to ask from live chat about this, but that did not helped much.
I know that is really small ammount of money, but it is about princible.
And here is a really long chat conversation allso ..
Moomie Choudhury: Hi, my name is Moomie Choudhury. How may I help you?
x: It says "non withdrawable bonus balance 30€" but it dont show in my balance when I open a game
Moomie Choudhury: the bonus has been added to your Non Withdrawable and non-playable bonus funds - as you wager your funds on applicable games, the system will keep track of how much you have played. To obtain the whole lot you need to wager thirty times your original deposit, the cash is released when 100% of the wagering requirement is met.
x: okey.. But it does not say anywhere on the "100% sign up bonus" site, that it is non-playable.
x: Or maybe I should look closer :I
Moomie Choudhury: have you read the terms and conditions?
Moomie Choudhury: as it is mentioned in there
x: Yes I'm reading them right now.
x:
Moomie Choudhury: its ok i have my own copy
x: Once you have deposited, you will receive a 100% cash match in bonus funds up to a maximum of £100. These funds are non-withdrawable. To convert the bonus into cash, customers must stake an amount equal to at least thirty (30) times their bonus. For example, where you deposit £10, you will receive a £10 bonus. To convert this to cash you must stake (total combined wagers) £300 on the selected games.
x: Where is it stated that the bonus funds are non withdrawable?
x: it only says non-withdrawable..
Moomie Choudhury: well that'll be it then wouldn't it
x: What the??
x: That is most definately not same as non-playable
Moomie Choudhury: in order to play with it or withdraw it you must convert it into cash.
Moomie Choudhury: and to do that you need to wager 30x times your bonus amount.
x: Still it does not state anywhere on these terms that bonus is non-playble..
Moomie Choudhury: in order to play with it or withdraw it you must convert it into cash.
Moomie Choudhury: and to do that you need to wager 30x times your bonus amount.
x: Ofcourse I assume that if it staites "you will receive 100% first deposit bonus" I assume that will show in my acccount balance right away, in the execption if it says the bonus is non-playable.
x: but if you are not gonna change your mind about this. No need to argue )
Moomie Choudhury: as in convert the bonus for you?
x: No, as in give the bonus as playable, but I'd need to wager it before beeing able to withdraw.
Moomie Choudhury: if that is what you are requesting unfortunately that will not be possible,
x: okey. Thank you for your assistance.
x: Could you be kind and send this chat to my email, if that is possible?
Moomie Choudhury: unfortunately not.
Moomie Choudhury: Is there anything else I can help you with?
Moomie Choudhury has disconnected.
and allso ask your opinion.
I deposited 30€ and thought bonus is credited to my balance right away(pre wager),
not after I have wagered the bonus (after wager)
Here you go with the bonus rules:
"http://www.kerchingcasino.com/images/terms-and-conditions/Sign-Up-Bonus.html"
I dont know if I'm blind but could you help me to find where it says the bonus it says bonus is after wager?
One automatically assumes bonuses are pre wager, if nothing else is mentioned. Or am I the only who assumes so?
I right to ask from live chat about this, but that did not helped much.
I know that is really small ammount of money, but it is about princible.
And here is a really long chat conversation allso ..
Moomie Choudhury: Hi, my name is Moomie Choudhury. How may I help you?
x: It says "non withdrawable bonus balance 30€" but it dont show in my balance when I open a game
Moomie Choudhury: the bonus has been added to your Non Withdrawable and non-playable bonus funds - as you wager your funds on applicable games, the system will keep track of how much you have played. To obtain the whole lot you need to wager thirty times your original deposit, the cash is released when 100% of the wagering requirement is met.
x: okey.. But it does not say anywhere on the "100% sign up bonus" site, that it is non-playable.
x: Or maybe I should look closer :I
Moomie Choudhury: have you read the terms and conditions?
Moomie Choudhury: as it is mentioned in there
x: Yes I'm reading them right now.
x:
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Moomie Choudhury: its ok i have my own copy
x: Once you have deposited, you will receive a 100% cash match in bonus funds up to a maximum of £100. These funds are non-withdrawable. To convert the bonus into cash, customers must stake an amount equal to at least thirty (30) times their bonus. For example, where you deposit £10, you will receive a £10 bonus. To convert this to cash you must stake (total combined wagers) £300 on the selected games.
x: Where is it stated that the bonus funds are non withdrawable?
x: it only says non-withdrawable..
Moomie Choudhury: well that'll be it then wouldn't it
x: What the??
x: That is most definately not same as non-playable
Moomie Choudhury: in order to play with it or withdraw it you must convert it into cash.
Moomie Choudhury: and to do that you need to wager 30x times your bonus amount.
x: Still it does not state anywhere on these terms that bonus is non-playble..
Moomie Choudhury: in order to play with it or withdraw it you must convert it into cash.
Moomie Choudhury: and to do that you need to wager 30x times your bonus amount.
x: Ofcourse I assume that if it staites "you will receive 100% first deposit bonus" I assume that will show in my acccount balance right away, in the execption if it says the bonus is non-playable.
x: but if you are not gonna change your mind about this. No need to argue )
Moomie Choudhury: as in convert the bonus for you?
x: No, as in give the bonus as playable, but I'd need to wager it before beeing able to withdraw.
Moomie Choudhury: if that is what you are requesting unfortunately that will not be possible,
x: okey. Thank you for your assistance.
x: Could you be kind and send this chat to my email, if that is possible?
Moomie Choudhury: unfortunately not.
Moomie Choudhury: Is there anything else I can help you with?
Moomie Choudhury has disconnected.