I don't like a Redbet bonus term

[SirWegs]

Is it really okey for a accredited casino as Redbet to have a rule like this:

The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

Are there more accredited casinos enforcing this rule?

 

[vinylweatherman]

Is it really okey for a accredited casino as Redbet to have a rule like this:

The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

Are there more accredited casinos enforcing this rule?

The rule is enforced, however the better casinos are on record as having looked at individual cases, and where it is the result of something like an isolated misclick, have NOT enforced the rule.

It is really only a problem for the new player where they have to reduce the defaults every time they open a game. If the defaults are set to start below this max bet figure, players have to make a concious effort to break this rule.

It is also a more complicated rule as the €5 is only the max bet for a traditional multi line video slot, but for classic 1-5 line 3 reel slots, it is the 50c a line that is more important, making the max bet a low 50c per spin on a 1 liner. This is very low for many players, and is what is most likely to catch out a new player.

 

[dionysus]

I sincerely doubt RedBet is going to jump in grab the cash for the single error. If you play the whole bankroll that way, then you to deserve to since it's a clear breach. If you accidentally spin the once, tell a CS or pm Andy.
I don't see anything predatory about it; you're supposed to be reading the bonus terms when you accept the bonus.

 

[Nate]

Is it really okey for a accredited casino as Redbet to have a rule like this:

The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What is their policy? What happens if I bet 60c per bet line by mistake (miss click). Or for a new player who never played before, usually the slot machine is automatically set for quite high bets. I bet 60c bet per line. Does the bonus get inactive automatically or do I get a warning message before? Will Redbet only take my money if I complete the bonus and win?

I think this is up for discussion. The average player who never played casino before and came in through a Redbet ad would probably never understand this until it is too late.

Are there more accredited casinos enforcing this rule?

Firstly,

I see that you HAVE been defending the Roguish behaviour of VideoSlots - Now you start a thread titled Roguish when all you have is a query....

I have reported this thread for the title to be changed.

Secondly,

Redbet is Accredited here and they specify it CLEARLY in their terms and conditions... Not Vaguely... Not up to each persons interpretation or anything of that nature.

Redbet was just awarded Best New Casino and Best New Manager - They received this award for a reason - Not because they are some clip joint confiscating money on vague rules.

The Rep is here and IF there is genuinely a mistake, they would not rush to confiscate your winnings. A simple PM to the Rep could assist anyone.

IMPO you are on a vague mission - Please take time to use the search function and read through the Threads. You might just find the info you are looking for.

Nate

 

[The Viking]

I think most accredited casinos in here have this rule, 32red only have it on the welcome bonus though,
All RTG casinos have it as far as i know, so im sure if you look around, you see a few using this rule but once the bonus is clear you bet what you wanna so to this Redbet confiscate money with this rule? NO your playing max bet with the casino money as well.

 

[SirWegs]

Im not say Redbet is rouge, Im saying this rule is rougish. What happens if I make a bet over the set amount. If it is a good casino the bonus should be cancelled automatically. Not after I won. And as Im a developer I know its possible to do.

So if they dont have it like this, its predatory and unfair. Do they give back the money to everyone who lost?

 

[SirWegs]

Firstly,

I see that you HAVE been defending the Roguish behaviour of VideoSlots - Now you start a thread titled Roguish when all you have is a query....

I have reported this thread for the title to be changed.

Secondly,

Redbet is Accredited here and they specify it CLEARLY in their terms and conditions... Not Vaguely... Not up to each persons interpretation or anything of that nature.

Redbet was just awarded Best New Casino and Best New Manager - They received this award for a reason - Not because they are some clip joint confiscating money on vague rules.

The Rep is here and IF there is genuinely a mistake, they would not rush to confiscate your winnings. A simple PM to the Rep could assist anyone.

IMPO you are on a vague mission - Please take time to use the search function and read through the Threads. You might just find the info you are looking for.

Nate

I think its worth discussing. I have defended both EuroSlots, Gala and Videoslots that they follow their Terms. But everyone as yourself recommends accredited casinos and I question it, its my right to do. You, recommended me to Redbet, but how cannot this rule be rouge if they enforce it after you win and not under your play?

 

[Redbet-Andy]

I Do they give back the money to everyone who lost?

Yes, of course we do!

If you bet over the mac bet rule then we will judge each case individually.
if it looks like a genuine mistake then we will often allow the winnings and send a note reminding players of the term for next time.
Otherwise the winnings are cancelled and the deposit + bonus is reinstated so that the player can have another go within the rules.

 

[SirWegs]

Yes, of course we do!

If you bet over the mac bet rule then we will judge each case individually.
if it looks like a genuine mistake then we will often allow the winnings and send a note reminding players of the term for next time.
Otherwise the winnings are cancelled and the deposit + bonus is reinstated so that the player can have another go within the rules.

So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?

 

[Nate]

I think its worth discussing. I have defended both EuroSlots, Gala and Videoslots that they follow their Terms. But everyone as yourself recommends accredited casinos and I question it, its my right to do. You, recommended me to Redbet, but how cannot this rule be rouge if they enforce it after you win and not under your play?

Its simple - IF this rule was roguish and their behaviour was roguish THEN they wouldn't be in the Accredited Section.

Have a look at VideoSlots.com - Maybe their rules will point out why they are not accredited here and Redbet are

You have a right to question things. This Forum has a lot of members here and we do not stand for Rogue behaviour. Your statements basically disrespect the forum and its owner - You are saying that we ADVOCATE rogue actions and Casinos with Rogue rules and pick on others...

It's simply not the case and again, I suggest you do some research.

Nate

 

[Redbet-Andy]

So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?

No the software doesn't allow us to do that (the games providers software that is).
They have to be looked at retrospectively. We don't necessarily cancel the winnings or the bonus, as that would be unfair in the case of genuiune mistakes even if the software allowed for it.

Has this affected you? Pass me the details if so.
Thanks

 

[dunover]

So direct after I put my bet over 5 euro or 50 cent, the bonus get cancelled?

Just use your common sense. IF the slot is over 9 lines, limit your TOTAL stake to 5 euro/pounds before playing. In other words if 20 lines you would be playing 0.25 per line max. IF it's under 10 lines like DoA then specifically check your line-bet and make sure it doesn't exceed 0.50 (4.50 total stake).
Simples.

 

[colly]

Not roguish or predatory- It is stated clearly and unambigously and not uncommon. From my perspective if you know the rule add its clearly stated thatsfine- if you want to bet higher go elsewhere.


I would also suggest a little more care in your use of titles- someone who skims headers could be mislead

 

[SirWegs]

Its simple - IF this rule was roguish and their behaviour was roguish THEN they wouldn't be in the Accredited Section.

Have a look at VideoSlots.com - Maybe their rules will point out why they are not accredited here and Redbet are

You have a right to question things. This Forum have a lot of members here and we do not stand for Rogue behaviour. Your statements basically disrespect the forum and its owner - You are saying that we ADVOCATE rogue actions and Casinos with Rogue rules and pick on others...

It's simply not the case and again, I suggest you do some research.

Nate

I agree that Redbet have much easier terms. I dont think Videoslots should be accredited. But I still think they can have any bonus terms they want.

But a room that is accredited, I still question this rule and that it can be accredited with a rule like this. I want to know how it works. If they cancel the bonus after my bet its fair, if they only do it after I win big its rouge.

 

[SirWegs]

No the software doesn't allow us to do that (the games providers software that is).
They have to be looked at retrospectively. We don't necessarily cancel the winnings or the bonus, as that would be unfair in the case of genuiune mistakes even if the software allowed for it.

Has this affected you? Pass me the details if so.
Thanks

Dont you update the balance after a bet has been put into the system?
So then you actually could cancel a bonus after the bet is put or cant you see the players bet in the system?

 

[Redbet-Andy]

I agree that Redbet have much easier terms. I dont think Videoslots should be accredited. But I still think they can have any bonus terms they want.

But a room that is accredited, I still question this rule and that it can be accredited with a rule like this. I want to know how it works. If they cancel the bonus after my bet its fair, if they only do it after I win big its rouge.

I've just explained how it works, at least I think I have.
See above.
If you think it's genuinely rogue and it has affected you then you should submit a PAB so CM can investigate.

 

[Jasminebed]

I believe the restriction is only while a bonus is active?

I'm aware of the term. If I ever hit a max bet by mistake anywhere and realized I'd broken a bonus, I'd stop play and contact the casino to ask for advice. I have had to do this.

I think giving a player a Do-over when they make a genuine mistake (or failed to read terms) is a very reasonable way to handle it.

If you usually play higher bets, maybe play a different casino or play without a bonus.

If you like to play less than minimum lines to increase variance, look for a casino with only a bet restriction, not a line restriction.

 

[Redbet-Andy]

Dont you update the balance after a bet has been put into the system?

So then you actually could cancel a bonus after the bet is put or cant you see the players bet in the system?

Cancel the bonus after a bet? You would like us to remove the bonus from any player who violates the terms? That's less fair than the current system IMO.

Explain fully how you would like it to work and I will genuinely consider it, if it's a fairer system and workable (bearing in mind we'd need NetEnt's help too) then we'll implement it. Always open to suggestions for improvement.

Also, if the CAG here think that it's a predatory term then it goes, I can't say fairer than that.

 

[SirWegs]

I've just explained how it works, at least I think I have.
See above.
If you think it's genuinely rogue and it has affected you then you should submit a PAB so CM can investigate.

I am questioning your rule. I havent played at Redbet.

What I understand how this works.

1. Players signs up deposit money to redbet.

2. Player choose a game and plays at Netent or Micromgaing.

3. The casino software sends all bets and wins to Redbet so redbet can update the correct balance. Then redbet sends back the correct balance to Netent.

4. Then Redbet knows during bonus qualification if player have breach the term or not.

Dont blame it on the software, this is a false statement. After a bet has been put you could inform the player he made a breach. Why dont you do this?

 

[Redbet-Andy]

I am questioning your rule. I havent played at Redbet.

What I understand how this works.

1. Players signs up deposit money to redbet.

2. Player choose a game and plays at Netent or Micromgaing.

3. The casino software sends all bets and wins to Redbet so redbet can update the correct balance. Then redbet sends back the correct balance to Netent.

4. Then Redbet knows during bonus qualification if player have breach the term or not.

Dont blame it on the software, this is a false statement. After a bet has been put you could inform the player he made a breach. Why dont you do this?

It works fine as it is, if I had received lots of complaints I'd have looked into it, obviously.
We're not going to change a system that so far has worked well for us and the players because someone who doesn't play with us isn't very keen on it.
Spec it out as I said and I'll consider your solution.

Here's the key thing though. If you don't like a term that a casino has, play somewhere else with different terms.

 

[SirWegs]

It works fine as it is, if I had received lots of complaints I'd have looked into it, obviously.
We're not going to change a system that so far has worked well for us and the players because someone who doesn't play with us isn't very keen on it.
Spec it out as I said and I'll consider your solution.

Here's the key thing though. If you don't like a term that a casino has, play somewhere else with different terms.

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

Im giving you a solution to be a fair casino and you ignore it?

 

[Tirilej]

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

Im giving you a solution to be a fair casino and you ignore it?

Now you crossed the line. That was very rude

They can't have people watching every player that using a bonus jut to see if they are breaken any rules.
They have set the rules up. If a player doesn't read the rules it's up to him.

Please be a little more careful when you are judging people...and casinos.

 

[SirWegs]

Now you crossed the line. That was very rude

They can't have people watching every player that using a bonus jut to see if they are breaken any rules.
They have set the rules up. If a player doesn't read the rules it's up to him.

Please be a little more careful when you are judging people...and casinos.

Why am I rude, I just saying that they can build an automatic system to handle this and to inform their players when they breach their terms and Andy doesnt want to do that?

My question is why?

 

[Redbet-Andy]

Wow... So you know that Im right. First blaming it on Casino Software...

This would probably take 1 days work for one of your developer to do and you dont do it? Why wouldnt you want to inform your players that they breached your terms and conditions?
Only to do it after they won big?

Im giving you a solution to be a fair casino and you ignore it?

Last points from me on this, it's Sunday, it's sunny, nobody else has complained about this term. People with a lot more experience with casinso than you seem to differ in their opinion on this.

This is a fair term, it's clearly stated and it's a very widespread term among casinos.
It rarely causes issues and when it does I assure you most players are happy with the way we handle it.

If our players are happy then that's good enough for me!

 

[SirWegs]

Last points from me on this, it's Sunday, it's sunny, nobody else has complained about this term. People with a lot more experience with casinso than you seem to differ in their opinion on this.

This is a fair term, it's clearly stated and it's a very widespread term among casinos.
It rarely causes issues and when it does I assure you most players are happy with the way we handle it.

If our players are happy then that's good enough for me!

I just want to know why you dont want to inform your players that they breach the rule when its possible to do so?

Is my question not legit?