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GoWild casino: problems

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
Played the 200% welcome bonus, won some money and got my deposit refunded.

They sent me an email that I abused their bonus and not bothered to reply to my further emails. I also wrote a PM to Floyd who posts here from their casino but he also ignores me, apparently it is much more important to write a 200th post how great their casino is in the online casino forum.

:icon_evil

Oh yes, and I did not break any rules or terms (I did request the cashout before they changed their wagering requirements to the worse), have one and only account, already sent them my passport scan which they requested.
 
Hi Ether, I guess you must be one of the five that Floyd referred to in the other thread? He swears that these claims of bonus abuse only affected the players that you could count on one hand.

Did you do the double up and grind strategy? And what games did you play? Not that it really matters, as their T&C's did not prohibit anything resembling advantage play.

We should see about getting the last couple of pages of posts moved into this thread....so that the actual complaints, and players affected, are all together.
 
I did not "double up", I played blackjack at low stakes. Just got lucky and was to cash out a tad more than 1100 from the 300 deposit.
 
I did not "double up", I played blackjack at low stakes. Just got lucky and was to cash out a tad more than 1100 from the 300 deposit.

If that is truly the case, then this is even worse than I originally thought.

Your case sounds like Artico's, who made one large bet on Blackjack, and then proceeded to finish out the WR on blackjack, and even went on to play some slots (I think).

Both of you need to PAB as soon as possible, so that Max can get onto them for a more detailed explanation. I seriously hope that both of you are on the up and up and not wasting anyone's time. You both seem legit to me, but we've had some players on here over the years who you wouldn't believe.

Anyway, Max will need all the details to get it investigated for you and to see what can be done. Follow this link, and then from there, click where it says to submit your complaint HERE. Best of luck.

https://www.casinomeister.com/player-arbitration-pab/
 
Thanks for your help.
I have already had a PAB against Maxima Casino some time ago (they went to the rogue section after that), and as Go Wild is not accredited here, I think I can't PAB.
That being said, if Max is offering his help to me, I am of course will be more than happy to oblige.
In fact, in the PM I wrote to Floyd I mentioned that it would be a good idea to ask the Meister or Max to have a look at my account and listen to their opinion.
If Floyd really likes this place (as he writes in the other thread), perhaps he should also listen to what they say.

GoWild has really nice&kind live chat operators, I hope management will follow suit!
 
Ahh, I didn't know that Ether. Well, given the fact that they are a new casino, and that there is more than one player affected, maybe Max and/or Bryan will be willing to have a look at it. I hope so....because I would guess that this GoWild don't as yet have an eCOGRA Seal, so you can't file a complaint with Tex Rees. And although they are licensed in Malta, the LGA has thus far proven to be pretty much useless when it comes to player complaints.

So, let's cross our fingers that someone here can try and talk to the casino. I've already drawn Bryan's attention to this thread in re: moving the other posts here, so we'll have to see what he has to say.
 
Uh Oh.....

I signed up via the "US Players" page about a week ago got the free ND $30-
played for ages then lost it. Two days later I went in to deposit with the card I only use for casinos and works at all except rivals and my deposit would not go through. Tried a couple times...but nothing. Emailed them a thank you for the 30 it was fun and I did try to deposit a few times but couldn't. Will try again one day.

Next day I went to log on and I was locked out.
Emailed them a WTF....
and got back a
we do not accept US players. just like that - no please no thank you!
I uninstalled it then hit my "FU" key for good measure!
 
we do not accept US players. just like that - no please no thank you!
I uninstalled it then hit my "FU" key for good measure!

Missy S, could you possibly point me in the direction of this key? I can't seem to find it on my keyboard. Perhaps this is a function only available to U.S. players? :laugh:

Hey..... yeah that's right about the CS reps. They are extra attentive and friendly in a flirty way.
Maybe that's where old phone sex operators go wild:eek: when they're put out to pasture!

LMAO... :lolup:
 
I have already had a PAB against Maxima Casino some time ago (they went to the rogue section after that), and as Go Wild is not accredited here, I think I can't PAB. That being said, if Max is offering his help to me, I am of course will be more than happy to oblige.

Um, if I didn't respect the "one free shot" rule then it wouldn't be much of a rule, would it?

In all fairness that rule is there to help newcomers, like you guys were once, as much as anything else: if it was open season on the PABs then we simply wouldn't have the resources to handle them all and that would mean the newcomers would never get a chance to PAB.

Anyway, that said, I have flagged the rep on this thread. As has been said, hopefully they'll be able to have a look into this.
 
Um, if I didn't respect the "one free shot" rule then it wouldn't be much of a rule, would it?

In all fairness that rule is there to help newcomers, like you guys were once, as much as anything else: if it was open season on the PABs then we simply wouldn't have the resources to handle them all and that would mean the newcomers would never get a chance to PAB.

Anyway, that said, I have flagged the rep on this thread. As has been said, hopefully they'll be able to have a look into this.

I think there is a "public interest" case here. It is looking as though GoWild have cast the "bonus abuse" net further than could ever be justified. It is looking more and more as though it is merely the CHOICE OF GAME that is at issue, not whether any "abusive strategy" was involved.

If the playlogs from ether simply show what would be considered "normal Blackjack play", then this is simply Go Wild applying game exclusions through the back door, while pretending that EZBonus rules prevail. They now have it as a "slots only" bonus, but surely enforcing "slots only" before this date through the use of the "F U Clause" cannot be acceptable.

Since ether has already made one PAB, you should know how credible his claim might be.

Sticking to your rule will not help him, bot it will send out a CLEAR MESSAGE that we SHOULD NEVER TRY new casinos, however well presented, UNTIL they have achieved CM accreditation. This will make it very hard on casinos who want to join the forum with the intent that members try the casino and give views, and these casinos will find they have to come straight from nowhere to accreditation.
Go Wild has a profile that would usually send out all the warning signs of a rogue, the ONLY thing they had in their favour was choice of Microgaming as their software provider. They are NOT holders of the eCogra seal (no help there), they are licensed by Malta (no help there either), they are now blaming everything on a new deity (their "outsourcing company"), which is the classic "rogue" defence, deny responsibilty and refuse to communicate further.
Fro the spectacularly botched launch, this "outsourcing company" has come out looking as though they are not fit for anything, let alone being let loose on important decisions as to whether players have broken the rules or not.

Even IF players used strategies that were "classics" in the realms of advantage play, it was NOT against their rules, and the CM principle in such cases is to pay the player, and rethink the rules, even suspend the promotion altogether.

Go Wild are STILL setting up players for the same treatment, they are offering an alternative bonus that STILL allows all games, yet seem to routinely consider any kind of play on certain games as automatic bonus abuse.

Now, players have absolutely NO idea how wide a definition of "bonus abuse" is being used, and this will lead to a steady drying up of business, and they will not manage to gain a FULL Malta license (they don't actually HAVE one, by the way - I looked, but they have a "letter of intent"). It seems this is the same position that Villa Fortuna were in, they sent out those invites as they required to achieve a certain level of player activity to qualify for their gaming license - they said so themselves - an MG casino would hardly lie about this kind of thing, would they:rolleyes:
 
I think there is a "public interest" case here.

If you ask me pretty much every PAB is a "public interest" case since it is _always_ in the player's best interest to have issues resolved and bad casinos outed.

If there is an epidemic of cases from GoWild as you suggest then I'm sure there will be other players who have not yet PAB'd who would like to exercise their "one free shot" option here. I'm ready and willing, any takers?
 
If you ask me pretty much every PAB is a "public interest" case since it is _always_ in the player's best interest to have issues resolved and bad casinos outed.

If there is an epidemic of cases from GoWild as you suggest then I'm sure there will be other players who have not yet PAB'd who would like to exercise their "one free shot" option here. I'm ready and willing, any takers?

Seems there are, has Artico had his "free shot" yet? His case seems similar, although he admits to staking 150 credits per hand at blackjack, winning, and then switching to lower stakes of the order of 10 credits to complete WR.
This is certainly an aggressive opening, but bonus abuse? MANY players open with such a strategy from their deposit, I have done it, although not on Blackjack. I have tended to use big bets on Blackjack as a "life saver" strategy after a long negative run.

The case with ether involved Blackjack, just like Artico, but it seems more modest stakes were used, and it was simply a run of luck, which ether followed by reducing stakes and completing WR. To Me, the issue that Go Wild has seems merely to be about choice of game, players concentrating on a very small number of games, perhaps even just one, and winning from their SUB.
It wasn't against the rules, and EZBonus was employed, and NO games were ZERO weighted (which might give players the nod that these were to be considered "excluded games").

Full playlogs will answer these points, and getting the playlogs for a "bonus abuser" will show on a case by case basis what is being considered "evidence of bonus abuse" by the Casino.

There is a suggestion also that Floyd has mislead the forum by giving the impression it is only around 5 players that have had such action taken, but from the inept generosity of the SUB, and the posted playing styles from a couple of those caught, I find this small number very hard to believe.

The coming week looks to be interesting.;)
 
Just for the record, I can see that Floyd has logged in today, yet he couldn't bring himself to at least acknowledge my complaint/PMs. :mad:

On the other hand, thanks guys for the input and especially vinylweatherman for his insight (I didn't know this casino is not even licenced :eek2:) and useful posts.
 
So that makes three cases now, on this forum anyway.

Offtherecord, are you going to Pitch A Bitch? Before contacting Mastercard? Ether can't PAB as he has previously used the service already, although I wish that Max and/or Bryan would reconsider in this case. This casino is brand new, and as such, hasn't had a chance to be accredited, rogued...nothing. Being an MG, I'm sure there was a level of trust on the part of the player.

The other player Artico, hasn't been back in a couple of days. If you at least PAB Offtherecord, then maybe we can get some more info on what criteria this casino is using to come to these determinations. Also, there is the chance that Max/Bryan can talk some sense to these guys, and explain to them how detrimental a rogue listing (should it ever get that far) here at CM, can be.

The service is free and you have nothing to lose.
 
Chargeback

Pretty much every Terms and Conditions I have read prohibits players that have chargebacks AT ANY CASINO. Offtherecord, you could find yourself unable to play anywhere on line. Since they have at least refunded your deposit, I do not know if this is really the appropriate course of action.

Please consider using the Pitch-A-Bitch service here instead.
 
FWIW, one PAB has been filed and I'm expecting another from offtherecord shortly. That should get us started.
 
Hi guys,
I am also having trouble with this casino. My friend recommended that i PAB. I will do that now. I understand that i can't really talk about this issue publicly if i want to PAB

I have received your PAB and will process in on Monday (the others have alredy been submitted).

As to the "can't talk about it" thing, here's a segment of the Pitch-A-Bitch FAQ pertaining to this issue:

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?

A: Generally speaking, no, it is not a good idea. It's a long story but it boils down to this: a PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.

A message posted on the boards is quite the opposite situation in that it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

(Source: see here)

I should add the following (since added to the FAQ):
We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).
 
+1

Hi all,

I am a new registered member, but I visit the casinomeister forums frequently. Although posting about your issue is not a great start for a new poster, I would like to assure you that I have read all the rules and I will respect them...

This being said, I am another GoWild customer who yesterday got his account locked because of the infamous "bonus abuse". I have contacted customer support via e-mail and also Floyd, the GoWild rep, via PM here, and I have explained why I think their decision is wrong.

I have given them 48 hours to respond, and if no satisfactory response is given by Thursday, I will PAB, documenting my exact playing history backed with screen shots of my account history and of the terms that were valid when I registered (I feared this might happen reading the GoWild thread here, so I have taken some preventive measures).

I have nothing to hide and hope that my issue will be resolved without submitting my complaint.

Best wishes,
Codrin
 
... I will PAB, documenting my exact playing history backed with screen shots ....

You are certainly welcome to PAB but please read the Pitch-A-Bitch FAQ first. In particular please note the following in the "Submitting a PAB" section:

Q: I have a ton of supporting material (emails, screenshots, chat scripts, etc) to support my claim. How much of this should I include in my PAB?

A: None of it, at least not at the beginning. Let us know you have it and we'll ask for it if we need it.

So please, note in your PAB that you have the screenshots but don't include them, or any other supporting materials, in the PAB itself.

Handling these materials can be time consuming and frustrating since 9 times out of 10 they are not required to properly present and pursue the case.
 
@codrin999: Just a quick reminder that you generally don't want to be discussing your case here on the boards while you have an ongoing PAB: see here for details.
 
I understand that these issues need to be kept private and that's why I only expressed my intetion to PAB in the public forums. Also, any other information you may need, I will provide it via e-mail or PM.

I still haven't received any kind of message from GoWild, or their rep, about the exact reason of their decision, but I hope you will be more successful.

I appreciate your efforts Max!

Codrin
 
Bryan Bailey aka the Casinomeister himself, is also on the case so we're tackling this one from all sides.
 
Seems there are, has Artico had his "free shot" yet? His case seems similar, although he admits to staking 150 credits per hand at blackjack, winning, and then switching to lower stakes of the order of 10 credits to complete WR.
This is certainly an aggressive opening, but bonus abuse?

Please do not use the term 'bonus abuse'. It has no meaning, and gives legitimacy to casinos that operate as follows:

accept bets from 10 aggressive players: 9 bust out their deposit, and accept their fate, the 10th wins but gets dubbed 'bonus abuser'. Result: the casino gets to keep everyone's money.

Full playlogs will answer these points, and getting the playlogs for a "bonus abuser" will show on a case by case basis what is being considered "evidence of bonus abuse" by the Casino.

Who cares? We shouldn't even indulge them by suggesting that such a thing can be subjectively determined. 'Bonus abuse' is meaningless. If players want to play any strategy they like, let them, or ban it up front. If you don't want big bets, reduce the maximum wager, and if this is lower than the normal level, explain this upfront.

There is a suggestion also that Floyd has mislead the forum by giving the impression it is only around 5 players that have had such action taken, but from the inept generosity of the SUB, and the posted playing styles from a couple of those caught, I find this small number very hard to believe.

'Caught' is probably not the best verb to use.

They have done nothing wrong. If players want to bet their whole balance on pai gow or whatever, that's their choice (providing it's not banned as a game). If it means the casino determines as a result that these players are not profitable, then they simply add them to their 'no reload bonuses' list.

No gambling establishment can operate a 'losers only' policy.

There are three ways to handle this:

* reduce the bonus amount
* change the rules so there's no profit to be made
* don't offer a bonus

No way else, let us please not even discuss what bonus abuse is. If a casino's terms say 'all games beside slots are banned, and if you play other games, you forfeit your winnings' then the decision would be 'the player broke the rules by playing slots'. Or if the player abuses the bonus by setting up two accounts, then the reason for non-payment would be multiple accounts. But bonus abuse, never ever.
 
If casinos consider that 'some' players have abused their bonuses which were offered in good faith, fine. Let there be no bonuses offered to the players in question after they brand them as such. So this can be done for the future but not retroactively.

However, this does not seem to be the main issue here. Except for Vinylweatherman (lucky guy) many players here have not been paid for different reasons. Bonus abuse, poor ID identification, inaccurate bank details, processor problems etc. You name it and they have got it as a reason not to pay (yet). I might have a change of mind if Nifty gets paid by bank wire in the next 2 days. If they screw up on this one, then it's high time they are rogued as they are simply adopting delaying tactics promising to pay by one method and switching to another shortly after. In short, excuses covering excuses. Let's wait and see.

As for myself, I am giving them a week's time to settle their problems with ecocard which they state has legal implications and they are having difficulties with despite the fact that most MG casinos easily have this as both deposit and withdrawal options. I deposited with this and they cant let me withdraw using the same method. Go figure! Nevertheless, King Solomon's also adopt this tactic. Let you deposit but restrict your withdrawal options.
 
I've been contacted by the casino and it looks as if there will be a fair resolution in the making.

Also - again - like with every recent grouping of PABs there is some fraud involved. Member "ladywhite" has a history of PABs dating back to 2004 - two of which were connected to multiple players out of Finland.

It's time to make some changes with the PAB system and Complaints Section at Casinomeister again :rolleyes:
 
I've been contacted by the casino and it looks as if there will be a fair resolution in the making.

Also - again - like with every recent grouping of PABs there is some fraud involved. Member "ladywhite" has a history of PABs dating back to 2004 - two of which were connected to multiple players out of Finland.

It's time to make some changes with the PAB system and Complaints Section at Casinomeister again :rolleyes:

I'm a bit confused, there's no 'Ladywhite' in this thread.

Is the OP from Finland?
 
I understood that Ladywhite is just one Go Wild PABer ....

This is correct, one of the first.

And yes LawNet, their IP was out of Finland.
 
I'm a bit confused, there's no 'Ladywhite' in this thread.

Is the OP from Finland?
Not all of the complaints are posted in here - and when you PAB, it doesn't count as a posting so that's why the member's post count is zero (in case you were wondering). Also, the PAB service lasted for years without a player being a member of this forum to use it. It's only been since this last year where we've integrated this into the forum - and you have to sign up to use it.

This person had PABs for Royal Dutch, Casino1x2, CasinoWebCam and Club World. CasinoWebCam's complaint was definitely this person using different persona's to open up several accounts.

Ladywhite is a greedy little player from Finland, but nothing to do with the OP.
 
If casinos consider that 'some' players have abused their bonuses which were offered in good faith, fine. Let there be no bonuses offered to the players in question after they brand them as such. So this can be done for the future but not retroactively.

However, this does not seem to be the main issue here. Except for Vinylweatherman (lucky guy) many players here have not been paid for different reasons. Bonus abuse, poor ID identification, inaccurate bank details, processor problems etc. You name it and they have got it as a reason not to pay (yet). I might have a change of mind if Nifty gets paid by bank wire in the next 2 days. If they screw up on this one, then it's high time they are rogued as they are simply adopting delaying tactics promising to pay by one method and switching to another shortly after. In short, excuses covering excuses. Let's wait and see.

As for myself, I am giving them a week's time to settle their problems with ecocard which they state has legal implications and they are having difficulties with despite the fact that most MG casinos easily have this as both deposit and withdrawal options. I deposited with this and they cant let me withdraw using the same method. Go figure! Nevertheless, King Solomon's also adopt this tactic. Let you deposit but restrict your withdrawal options.

However, I BUSTED on my 200% (300 for 600 = 900) bonus. I deposited again a week later 200, and got an unexpected 60% bonus, and it was on THIS that I met WR and cashed out 600 (since paid), leaving me 100 ahead on a total of 500 in deposits.


How big is this Finnish "fraud ring" I wonder? Casinos who launch with such tasty offers leave themselves wide open to these chancers. No doubt, it is just a couple of potential players who spot the opportunity, but within a day it is all over the forums, and the strategy is then one of "get it while you can", in the hope they can be in & out faster than the casino's audit departments can spot that somethings are not quite right.

Indeed the OP in this thread was the first I heard of Go Wild and this 200% bonus to 600, which to my utter amazement was NOT "slots only"
 
However, I BUSTED on my 200% (300 for 600 = 900) bonus. I deposited again a week later 200, and got an unexpected 60% bonus, and it was on THIS that I met WR and cashed out 600 (since paid), leaving me 100 ahead on a total of 500 in deposits.


How big is this Finnish "fraud ring" I wonder? Casinos who launch with such tasty offers leave themselves wide open to these chancers. No doubt, it is just a couple of potential players who spot the opportunity, but within a day it is all over the forums, and the strategy is then one of "get it while you can", in the hope they can be in & out faster than the casino's audit departments can spot that somethings are not quite right.

Indeed the OP in this thread was the first I heard of Go Wild and this 200% bonus to 600, which to my utter amazement was NOT "slots only"

There is a 348-post thread on this very site with huge numbers of people posting about the 300/600 bonus and signing up for it, longe before the OP's post.....

https://www.casinomeister.com/forums/threads/gowild-casino.27830/
 
You're in the queue, we'll make an announcement ASAP.
 
We received word this morning that they are currently preparing statements for the players involved in outstanding complaints, or something to that effect.

We're all impatient for this guys, let's hear what they have to say.
 

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