GoWild casino: problems

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
Played the 200% welcome bonus, won some money and got my deposit refunded.

They sent me an email that I abused their bonus and not bothered to reply to my further emails. I also wrote a PM to Floyd who posts here from their casino but he also ignores me, apparently it is much more important to write a 200th post how great their casino is in the online casino forum.

:icon_evil

Oh yes, and I did not break any rules or terms (I did request the cashout before they changed their wagering requirements to the worse), have one and only account, already sent them my passport scan which they requested.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi Ether, I guess you must be one of the five that Floyd referred to in the other thread? He swears that these claims of bonus abuse only affected the players that you could count on one hand.

Did you do the double up and grind strategy? And what games did you play? Not that it really matters, as their T&C's did not prohibit anything resembling advantage play.

We should see about getting the last couple of pages of posts moved into this thread....so that the actual complaints, and players affected, are all together.
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
I did not "double up", I played blackjack at low stakes. Just got lucky and was to cash out a tad more than 1100 from the 300 deposit.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I did not "double up", I played blackjack at low stakes. Just got lucky and was to cash out a tad more than 1100 from the 300 deposit.

If that is truly the case, then this is even worse than I originally thought.

Your case sounds like Artico's, who made one large bet on Blackjack, and then proceeded to finish out the WR on blackjack, and even went on to play some slots (I think).

Both of you need to PAB as soon as possible, so that Max can get onto them for a more detailed explanation. I seriously hope that both of you are on the up and up and not wasting anyone's time. You both seem legit to me, but we've had some players on here over the years who you wouldn't believe.

Anyway, Max will need all the details to get it investigated for you and to see what can be done. Follow this link, and then from there, click where it says to submit your complaint HERE. Best of luck.

https://www.casinomeister.com/player-arbitration-pab/
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
Thanks for your help.
I have already had a PAB against Maxima Casino some time ago (they went to the rogue section after that), and as Go Wild is not accredited here, I think I can't PAB.
That being said, if Max is offering his help to me, I am of course will be more than happy to oblige.
In fact, in the PM I wrote to Floyd I mentioned that it would be a good idea to ask the Meister or Max to have a look at my account and listen to their opinion.
If Floyd really likes this place (as he writes in the other thread), perhaps he should also listen to what they say.

GoWild has really nice&kind live chat operators, I hope management will follow suit!
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Ahh, I didn't know that Ether. Well, given the fact that they are a new casino, and that there is more than one player affected, maybe Max and/or Bryan will be willing to have a look at it. I hope so....because I would guess that this GoWild don't as yet have an eCOGRA Seal, so you can't file a complaint with Tex Rees. And although they are licensed in Malta, the LGA has thus far proven to be pretty much useless when it comes to player complaints.

So, let's cross our fingers that someone here can try and talk to the casino. I've already drawn Bryan's attention to this thread in re: moving the other posts here, so we'll have to see what he has to say.
 

MissScarlett

Dormant account
Joined
Nov 25, 2007
Location
little sea side villiage
Uh Oh.....

I signed up via the "US Players" page about a week ago got the free ND $30-
played for ages then lost it. Two days later I went in to deposit with the card I only use for casinos and works at all except rivals and my deposit would not go through. Tried a couple times...but nothing. Emailed them a thank you for the 30 it was fun and I did try to deposit a few times but couldn't. Will try again one day.

Next day I went to log on and I was locked out.
Emailed them a WTF....
and got back a
we do not accept US players. just like that - no please no thank you!
I uninstalled it then hit my "FU" key for good measure!
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
we do not accept US players. just like that - no please no thank you!
I uninstalled it then hit my "FU" key for good measure!

Missy S, could you possibly point me in the direction of this key? I can't seem to find it on my keyboard. Perhaps this is a function only available to U.S. players? :laugh:

Hey..... yeah that's right about the CS reps. They are extra attentive and friendly in a flirty way.
Maybe that's where old phone sex operators go wild:eek: when they're put out to pasture!

LMAO... :lolup:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I have already had a PAB against Maxima Casino some time ago (they went to the rogue section after that), and as Go Wild is not accredited here, I think I can't PAB. That being said, if Max is offering his help to me, I am of course will be more than happy to oblige.

Um, if I didn't respect the "one free shot" rule then it wouldn't be much of a rule, would it?

In all fairness that rule is there to help newcomers, like you guys were once, as much as anything else: if it was open season on the PABs then we simply wouldn't have the resources to handle them all and that would mean the newcomers would never get a chance to PAB.

Anyway, that said, I have flagged the rep on this thread. As has been said, hopefully they'll be able to have a look into this.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Um, if I didn't respect the "one free shot" rule then it wouldn't be much of a rule, would it?

In all fairness that rule is there to help newcomers, like you guys were once, as much as anything else: if it was open season on the PABs then we simply wouldn't have the resources to handle them all and that would mean the newcomers would never get a chance to PAB.

Anyway, that said, I have flagged the rep on this thread. As has been said, hopefully they'll be able to have a look into this.

I think there is a "public interest" case here. It is looking as though GoWild have cast the "bonus abuse" net further than could ever be justified. It is looking more and more as though it is merely the CHOICE OF GAME that is at issue, not whether any "abusive strategy" was involved.

If the playlogs from ether simply show what would be considered "normal Blackjack play", then this is simply Go Wild applying game exclusions through the back door, while pretending that EZBonus rules prevail. They now have it as a "slots only" bonus, but surely enforcing "slots only" before this date through the use of the "F U Clause" cannot be acceptable.

Since ether has already made one PAB, you should know how credible his claim might be.

Sticking to your rule will not help him, bot it will send out a CLEAR MESSAGE that we SHOULD NEVER TRY new casinos, however well presented, UNTIL they have achieved CM accreditation. This will make it very hard on casinos who want to join the forum with the intent that members try the casino and give views, and these casinos will find they have to come straight from nowhere to accreditation.
Go Wild has a profile that would usually send out all the warning signs of a rogue, the ONLY thing they had in their favour was choice of Microgaming as their software provider. They are NOT holders of the eCogra seal (no help there), they are licensed by Malta (no help there either), they are now blaming everything on a new deity (their "outsourcing company"), which is the classic "rogue" defence, deny responsibilty and refuse to communicate further.
Fro the spectacularly botched launch, this "outsourcing company" has come out looking as though they are not fit for anything, let alone being let loose on important decisions as to whether players have broken the rules or not.

Even IF players used strategies that were "classics" in the realms of advantage play, it was NOT against their rules, and the CM principle in such cases is to pay the player, and rethink the rules, even suspend the promotion altogether.

Go Wild are STILL setting up players for the same treatment, they are offering an alternative bonus that STILL allows all games, yet seem to routinely consider any kind of play on certain games as automatic bonus abuse.

Now, players have absolutely NO idea how wide a definition of "bonus abuse" is being used, and this will lead to a steady drying up of business, and they will not manage to gain a FULL Malta license (they don't actually HAVE one, by the way - I looked, but they have a "letter of intent"). It seems this is the same position that Villa Fortuna were in, they sent out those invites as they required to achieve a certain level of player activity to qualify for their gaming license - they said so themselves - an MG casino would hardly lie about this kind of thing, would they:rolleyes:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I think there is a "public interest" case here.

If you ask me pretty much every PAB is a "public interest" case since it is _always_ in the player's best interest to have issues resolved and bad casinos outed.

If there is an epidemic of cases from GoWild as you suggest then I'm sure there will be other players who have not yet PAB'd who would like to exercise their "one free shot" option here. I'm ready and willing, any takers?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
If you ask me pretty much every PAB is a "public interest" case since it is _always_ in the player's best interest to have issues resolved and bad casinos outed.

If there is an epidemic of cases from GoWild as you suggest then I'm sure there will be other players who have not yet PAB'd who would like to exercise their "one free shot" option here. I'm ready and willing, any takers?

Seems there are, has Artico had his "free shot" yet? His case seems similar, although he admits to staking 150 credits per hand at blackjack, winning, and then switching to lower stakes of the order of 10 credits to complete WR.
This is certainly an aggressive opening, but bonus abuse? MANY players open with such a strategy from their deposit, I have done it, although not on Blackjack. I have tended to use big bets on Blackjack as a "life saver" strategy after a long negative run.

The case with ether involved Blackjack, just like Artico, but it seems more modest stakes were used, and it was simply a run of luck, which ether followed by reducing stakes and completing WR. To Me, the issue that Go Wild has seems merely to be about choice of game, players concentrating on a very small number of games, perhaps even just one, and winning from their SUB.
It wasn't against the rules, and EZBonus was employed, and NO games were ZERO weighted (which might give players the nod that these were to be considered "excluded games").

Full playlogs will answer these points, and getting the playlogs for a "bonus abuser" will show on a case by case basis what is being considered "evidence of bonus abuse" by the Casino.

There is a suggestion also that Floyd has mislead the forum by giving the impression it is only around 5 players that have had such action taken, but from the inept generosity of the SUB, and the posted playing styles from a couple of those caught, I find this small number very hard to believe.

The coming week looks to be interesting.;)
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
Just for the record, I can see that Floyd has logged in today, yet he couldn't bring himself to at least acknowledge my complaint/PMs. :mad:

On the other hand, thanks guys for the input and especially vinylweatherman for his insight (I didn't know this casino is not even licenced :eek2:) and useful posts.
 

mild2wild

Dormant account
Joined
Mar 16, 2008
Location
Land of Oz
Hey..... yeah that's right about the CS reps. They are extra attentive and friendly in a flirty way.
Maybe that's where old phone sex operators go wild:eek: when they're put out to pasture!

:lolup: :lolup: :lolup:
Thank you miss, I happened to be taking a drink of my coffee when I read that! I must go dry out my keyboard now...
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
So that makes three cases now, on this forum anyway.

Offtherecord, are you going to Pitch A Bitch? Before contacting Mastercard? Ether can't PAB as he has previously used the service already, although I wish that Max and/or Bryan would reconsider in this case. This casino is brand new, and as such, hasn't had a chance to be accredited, rogued...nothing. Being an MG, I'm sure there was a level of trust on the part of the player.

The other player Artico, hasn't been back in a couple of days. If you at least PAB Offtherecord, then maybe we can get some more info on what criteria this casino is using to come to these determinations. Also, there is the chance that Max/Bryan can talk some sense to these guys, and explain to them how detrimental a rogue listing (should it ever get that far) here at CM, can be.

The service is free and you have nothing to lose.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Chargeback

Pretty much every Terms and Conditions I have read prohibits players that have chargebacks AT ANY CASINO. Offtherecord, you could find yourself unable to play anywhere on line. Since they have at least refunded your deposit, I do not know if this is really the appropriate course of action.

Please consider using the Pitch-A-Bitch service here instead.
 

offtherecord

Dormant account
PABnonaccred
PABnononaccred
Joined
Dec 25, 2006
Location
Europe
For various reasons I have changed my previous decision to not PAB and am going to file for a PAB - and if it only leads to this being fully investigated by a neutral party.
Therefore I have edited my post above and am going to not publicize any further details until appropriate.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
It's a shame things seem to be going that way for GoWild. They had such courteous and well-trained CS. Looks like that fine bunch will be looking for new jobs soon. And usually honest people have a hard time continuing to work for employers that are dishonest.
 
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