GoWild casino: problems

[damo10]

Hi guys,
I am also having trouble with this casino. My friend recommended that i PAB. I will do that now. I understand that i can't really talk about this issue publicly if i want to PAB

 

[maxd]

Hi guys,
I am also having trouble with this casino. My friend recommended that i PAB. I will do that now. I understand that i can't really talk about this issue publicly if i want to PAB

I have received your PAB and will process in on Monday (the others have alredy been submitted).

As to the "can't talk about it" thing, here's a segment of the Pitch-A-Bitch FAQ pertaining to this issue:

Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?

A: Generally speaking, no, it is not a good idea. It's a long story but it boils down to this: a PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.

A message posted on the boards is quite the opposite situation in that it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

(Source: see here)

I should add the following (since added to the FAQ):
We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

Once we indicate that we are finished with a PAB the person who filed it is free to post about the issue as they see fit (all the usual Casinomeister Forum Rules are applicable).

 

[codrin999]

+1

Hi all,

I am a new registered member, but I visit the casinomeister forums frequently. Although posting about your issue is not a great start for a new poster, I would like to assure you that I have read all the rules and I will respect them...

This being said, I am another GoWild customer who yesterday got his account locked because of the infamous "bonus abuse". I have contacted customer support via e-mail and also Floyd, the GoWild rep, via PM here, and I have explained why I think their decision is wrong.

I have given them 48 hours to respond, and if no satisfactory response is given by Thursday, I will PAB, documenting my exact playing history backed with screen shots of my account history and of the terms that were valid when I registered (I feared this might happen reading the GoWild thread here, so I have taken some preventive measures).

I have nothing to hide and hope that my issue will be resolved without submitting my complaint.

Best wishes,
Codrin

 

[maxd]

... I will PAB, documenting my exact playing history backed with screen shots ....

You are certainly welcome to PAB but please read the Pitch-A-Bitch FAQ first. In particular please note the following in the "Submitting a PAB" section:

Q: I have a ton of supporting material (emails, screenshots, chat scripts, etc) to support my claim. How much of this should I include in my PAB?

A: None of it, at least not at the beginning. Let us know you have it and we'll ask for it if we need it.

So please, note in your PAB that you have the screenshots but don't include them, or any other supporting materials, in the PAB itself.

Handling these materials can be time consuming and frustrating since 9 times out of 10 they are not required to properly present and pursue the case.

 

[codrin999]

As I haven't received any response about my issue from GoWild customer support or Floyd, I have submitted my PAB.

If there are any other details which need to be mentioned I'm happy to provide them.

Thank you!
Codrin

 

[maxd]

@codrin999: Just a quick reminder that you generally don't want to be discussing your case here on the boards while you have an ongoing PAB: see here for details.

 

[codrin999]

I understand that these issues need to be kept private and that's why I only expressed my intetion to PAB in the public forums. Also, any other information you may need, I will provide it via e-mail or PM.

I still haven't received any kind of message from GoWild, or their rep, about the exact reason of their decision, but I hope you will be more successful.

I appreciate your efforts Max!

Codrin

 

[maxd]

Bryan Bailey aka the Casinomeister himself, is also on the case so we're tackling this one from all sides.

 

[thelawnet]

Seems there are, has Artico had his "free shot" yet? His case seems similar, although he admits to staking 150 credits per hand at blackjack, winning, and then switching to lower stakes of the order of 10 credits to complete WR.
This is certainly an aggressive opening, but bonus abuse?

Please do not use the term 'bonus abuse'. It has no meaning, and gives legitimacy to casinos that operate as follows:

accept bets from 10 aggressive players: 9 bust out their deposit, and accept their fate, the 10th wins but gets dubbed 'bonus abuser'. Result: the casino gets to keep everyone's money.

Full playlogs will answer these points, and getting the playlogs for a "bonus abuser" will show on a case by case basis what is being considered "evidence of bonus abuse" by the Casino.

Who cares? We shouldn't even indulge them by suggesting that such a thing can be subjectively determined. 'Bonus abuse' is meaningless. If players want to play any strategy they like, let them, or ban it up front. If you don't want big bets, reduce the maximum wager, and if this is lower than the normal level, explain this upfront.

There is a suggestion also that Floyd has mislead the forum by giving the impression it is only around 5 players that have had such action taken, but from the inept generosity of the SUB, and the posted playing styles from a couple of those caught, I find this small number very hard to believe.

'Caught' is probably not the best verb to use.

They have done nothing wrong. If players want to bet their whole balance on pai gow or whatever, that's their choice (providing it's not banned as a game). If it means the casino determines as a result that these players are not profitable, then they simply add them to their 'no reload bonuses' list.

No gambling establishment can operate a 'losers only' policy.

There are three ways to handle this:

* reduce the bonus amount
* change the rules so there's no profit to be made
* don't offer a bonus

No way else, let us please not even discuss what bonus abuse is. If a casino's terms say 'all games beside slots are banned, and if you play other games, you forfeit your winnings' then the decision would be 'the player broke the rules by playing slots'. Or if the player abuses the bonus by setting up two accounts, then the reason for non-payment would be multiple accounts. But bonus abuse, never ever.

 

[chuchu59]

If casinos consider that 'some' players have abused their bonuses which were offered in good faith, fine. Let there be no bonuses offered to the players in question after they brand them as such. So this can be done for the future but not retroactively.

However, this does not seem to be the main issue here. Except for Vinylweatherman (lucky guy) many players here have not been paid for different reasons. Bonus abuse, poor ID identification, inaccurate bank details, processor problems etc. You name it and they have got it as a reason not to pay (yet). I might have a change of mind if Nifty gets paid by bank wire in the next 2 days. If they screw up on this one, then it's high time they are rogued as they are simply adopting delaying tactics promising to pay by one method and switching to another shortly after. In short, excuses covering excuses. Let's wait and see.

As for myself, I am giving them a week's time to settle their problems with ecocard which they state has legal implications and they are having difficulties with despite the fact that most MG casinos easily have this as both deposit and withdrawal options. I deposited with this and they cant let me withdraw using the same method. Go figure! Nevertheless, King Solomon's also adopt this tactic. Let you deposit but restrict your withdrawal options.

 

[winbig]

The real question here is:

How many of these ABUSERS that ABUSED the bonus, but yet lost, have had their deposits refunded to them?

 

[Casinomeister]

I've been contacted by the casino and it looks as if there will be a fair resolution in the making.

Also - again - like with every recent grouping of PABs there is some fraud involved. Member "ladywhite" has a history of PABs dating back to 2004 - two of which were connected to multiple players out of Finland.

It's time to make some changes with the PAB system and Complaints Section at Casinomeister again

 

[thelawnet]

I've been contacted by the casino and it looks as if there will be a fair resolution in the making.

Also - again - like with every recent grouping of PABs there is some fraud involved. Member "ladywhite" has a history of PABs dating back to 2004 - two of which were connected to multiple players out of Finland.

It's time to make some changes with the PAB system and Complaints Section at Casinomeister again

I'm a bit confused, there's no 'Ladywhite' in this thread.

Is the OP from Finland?

 

[NextToYou]

I'm a bit confused, there's no 'Ladywhite' in this thread.

Is the OP from Finland?

I understood that Ladywhite is just one Go Wild PABer and has nothing to do with the thread actually.

 

[maxd]

I understood that Ladywhite is just one Go Wild PABer ....

This is correct, one of the first.

And yes LawNet, their IP was out of Finland.

 

[Casinomeister]

I'm a bit confused, there's no 'Ladywhite' in this thread.

Is the OP from Finland?

Not all of the complaints are posted in here - and when you PAB, it doesn't count as a posting so that's why the member's post count is zero (in case you were wondering). Also, the PAB service lasted for years without a player being a member of this forum to use it. It's only been since this last year where we've integrated this into the forum - and you have to sign up to use it.

This person had PABs for Royal Dutch, Casino1x2, CasinoWebCam and Club World. CasinoWebCam's complaint was definitely this person using different persona's to open up several accounts.

Ladywhite is a greedy little player from Finland, but nothing to do with the OP.

 

[vinylweatherman]

If casinos consider that 'some' players have abused their bonuses which were offered in good faith, fine. Let there be no bonuses offered to the players in question after they brand them as such. So this can be done for the future but not retroactively.

However, this does not seem to be the main issue here. Except for Vinylweatherman (lucky guy) many players here have not been paid for different reasons. Bonus abuse, poor ID identification, inaccurate bank details, processor problems etc. You name it and they have got it as a reason not to pay (yet). I might have a change of mind if Nifty gets paid by bank wire in the next 2 days. If they screw up on this one, then it's high time they are rogued as they are simply adopting delaying tactics promising to pay by one method and switching to another shortly after. In short, excuses covering excuses. Let's wait and see.

As for myself, I am giving them a week's time to settle their problems with ecocard which they state has legal implications and they are having difficulties with despite the fact that most MG casinos easily have this as both deposit and withdrawal options. I deposited with this and they cant let me withdraw using the same method. Go figure! Nevertheless, King Solomon's also adopt this tactic. Let you deposit but restrict your withdrawal options.

However, I BUSTED on my 200% (300 for 600 = 900) bonus. I deposited again a week later 200, and got an unexpected 60% bonus, and it was on THIS that I met WR and cashed out 600 (since paid), leaving me 100 ahead on a total of 500 in deposits.


How big is this Finnish "fraud ring" I wonder? Casinos who launch with such tasty offers leave themselves wide open to these chancers. No doubt, it is just a couple of potential players who spot the opportunity, but within a day it is all over the forums, and the strategy is then one of "get it while you can", in the hope they can be in & out faster than the casino's audit departments can spot that somethings are not quite right.

Indeed the OP in this thread was the first I heard of Go Wild and this 200% bonus to 600, which to my utter amazement was NOT "slots only"

 

[thelawnet]

However, I BUSTED on my 200% (300 for 600 = 900) bonus. I deposited again a week later 200, and got an unexpected 60% bonus, and it was on THIS that I met WR and cashed out 600 (since paid), leaving me 100 ahead on a total of 500 in deposits.


How big is this Finnish "fraud ring" I wonder? Casinos who launch with such tasty offers leave themselves wide open to these chancers. No doubt, it is just a couple of potential players who spot the opportunity, but within a day it is all over the forums, and the strategy is then one of "get it while you can", in the hope they can be in & out faster than the casino's audit departments can spot that somethings are not quite right.

Indeed the OP in this thread was the first I heard of Go Wild and this 200% bonus to 600, which to my utter amazement was NOT "slots only"

There is a 348-post thread on this very site with huge numbers of people posting about the 300/600 bonus and signing up for it, longe before the OP's post.....

https://www.casinomeister.com/forums/threads/gowild-casino.27830/

 

[codrin999]

I've been contacted by the casino and it looks as if there will be a fair resolution in the making.

First of all, thank you for getting involved in solving this problem!

Did they also tell you when this resolution will be adopted ? It's been more than a week since I've been trying to contact them and no response was given yet...

 

[maxd]

You're in the queue, we'll make an announcement ASAP.

 

[Casinomeister]

Has anyone been contacted by the casino yet? Please PM me or Max - or post here if you still have privileges to do so

 

[RobWin]

Has anyone been contacted by the casino yet? Please PM me or Max - or post here if you still have privileges to do so

Any news ? What's going on with this outfit ? Maybe a trip to Rogueville will wake them up...

 

[chuchu59]

Any news ? What's going on with this outfit ? Maybe a trip to Rogueville will wake them up...

Or maybe the FED will bail them out as well.

 

[maxd]

We received word this morning that they are currently preparing statements for the players involved in outstanding complaints, or something to that effect.

We're all impatient for this guys, let's hear what they have to say.

 

[jetset]

This is really starting to sound like the classic "stall-them-we've-got-a-cashflow-problem" scenario.

Hope I'm wrong....