Dr Vegas withdrawal?

[spintee]

I do not think they should be removed as you do not here many complaints and I think Phil addressee each post by PM. I know its not ideal and does not look good for the other players/members as they are not to know. I know slow payouts are not good but than its up to player to choose, but here is the problem.

One thing for certain is the accredited page needs to be updated and be accurate for sure. If it is 5 working days as per customer service than after missing the weekend its now minimum 1 week for cash out. Not only that but players need to know what the time frame is. If we know than there is not a problem as like I said its the players choice. But for feck sake be blunt and say 5 working days in terms, DO NOT beat around the bush and say up to 5 working days when its BS.

I still moan when my money is been sitting there because it simple should not be.

For a great little site like DrV to be wiped of the accredited list would be an insult to the industry, but just give a time frame that is accurate

 

[colinsunderland]

I personally don't think its acceptable for a casino who advertise 48 hour payouts to remain accredited when some customers are waiting weeks and months? I completely agree that 'if' players know, then they can make their own choices. Personally, if a site says 'you may have to wait 2 months for us to process your withdrawal' I wouldn't play there, but if I did then I wouldn't complain if it took 2 months. However Phil has stated numerous times, 48 hours, so I would complain if it took over 48 hours. If the policy has changed, then where is his post telling the members that?

This isn't a one off, it seems to be regular, and, as I said earlier in the thread, nobody should have to post in a public thread to be paid. They should just be paid. Mistakes happen, but this isn't a mistake, its regular, and if the rep sees the post and gets you paid straight away it proves there are no problems with the withdrawal, its just DrVegas pissing people around for no reason.

As for sending cheques to people, well I have no words.

 

[geordiegill80]

Ok, so I've just logged back in just to check if I'd had any response from Phil to my message. No reply but he has been on at 5:59pm. Phil has always been really helpful but the last couple of times I've messaged him I've noticed that he comes on here but doesn't seem to respond to messages unless you message (pester) him a few times first?

I'm starting to feel like a kid hounding parents for pocket money

 

[susan moody]

I've been Paid one of the payments I'm owed and now I've been told i have to provide Documents for the other Payment.

 

[colinsunderland]

I've been Paid one of the payments I'm owed and now I've been told i have to provide Documents for the other Payment.

What reason did they give for making you wait 2+ months?

 

[susan moody]

What reason did they give for making you wait 2+ months?

Not had any reason yet just excuses.



this is the ID they are requesting from me now.



It has come to our attention that we have not received any documentation from you to verify your account.

To verify your account please provide us with the photo ID. Acceptable forms of photo ID are: full drivers licence, passport (or an international ID card for Europe only).

As well as a proof of address, please send all the below documents:

- utility bill (water, gas, electricity, landline phone bill)
- government letter (council tax, service charges, job centre, inland revenue, solicitors, police)
- bank statement (paper statement through the post, no online statement)
- bank card used to deposit showing the name on the card and the last 4 digits of the card number
- payslip (or any kind of proof of funds if payslip is not applicable)


I think they are using every trick possible to not pay me now.

 

[LadyJelena]

Do we still need Phil's involvement here?

 

[mina1929]

Not had any reason yet just excuses.



this is the ID they are requesting from me now.



It has come to our attention that we have not received any documentation from you to verify your account.

To verify your account please provide us with the photo ID. Acceptable forms of photo ID are: full drivers licence, passport (or an international ID card for Europe only).

As well as a proof of address, please send all the below documents:

- utility bill (water, gas, electricity, landline phone bill)
- government letter (council tax, service charges, job centre, inland revenue, solicitors, police)
- bank statement (paper statement through the post, no online statement)
- bank card used to deposit showing the name on the card and the last 4 digits of the card number
- payslip (or any kind of proof of funds if payslip is not applicable)


I think they are using every trick possible to not pay me now.

That is a lot of proof of address documents they're requesting usually Photo ID, bank card and 1 utility bill is enough at other casinos.

 

[colinsunderland]

That is a lot of proof of address documents they're requesting usually Photo ID, bank card and 1 utility bill is enough at other casinos.

Normally they would be requested on the first withdrawal though, not the second and not 2 months after it was requested! It does sound like normal KYC though, assuming they haven't already been provided.

 

[colinsunderland]

Do we still need Phil's involvement here?

I would say so, no input in the thread for months, numerous complaints about extremely slow withdrawals, customer service stating different information to what Phil has previously stated. He's clearly read the thread though so is obviously happy for the situation to continue.

 

[geordiegill80]

I would say so, no input in the thread for months, numerous complaints about extremely slow withdrawals, customer service stating different information to what Phil has previously stated. He's clearly read the thread though so is obviously happy for the situation to continue.

Just to update, Phil did answer my pm. He advised my withdrawals were just going through the standard withdrawal checks and the cheques should be being written and posted out and would be with me in the next couple of days. This was on 29/01/18. I logged into my Dr Vegas just to check and as advised the the status of my withdrawal had changed from "wait authorisation" to "being written".

2 days later and the status is still "being written". I'd hate to be waiting on a 3000 word essay from them

 

[pinnit2014]

A cheque?!

 

[geordiegill80]

A cheque?!

Haha pinnit, yeah you read that right, a cheque! Well 2 infact. I deposited using paysafe voucher and that's how they pay you if you do. I've never heard of anywhere else doing this?

 

[pinnit2014]

Haha pinnit, yeah you read that right, a cheque! Well 2 infact. I deposited using paysafe voucher and that's how they pay you if you do. I've never heard of anywhere else doing this?

I remember my first withdrawal years ago was a cheque (sun play or something) but didn’t think it still happened!

Not sure as never used the voucher but whereby iv deposited using MasterCard and can’t withdraw back I normally get a bank transfer done (eg LeoVegas)

Though the clearing house times all changed in November I think so you should get it quicker!

Still though... a cheque... ughhh

 

[geordiegill80]

Yes, it's usually the same for paysafe deposits. Every other site I've used them on withdraw is done by bank transfer.

Yeah, I think I vaguely remember something about cheque processing times changing but not sure if my bank is up to speed with this. Apparently it will also be where you can take a photo of the front and back of your cheque and deposit it online by uploading the photo?

 

[pinnit2014]

Yeah I think a lot of banks had planned on having that implemented by now but there’s been a bit of a delay?

I got a cheque a few months ago and went to see if it was available but didn’t see...

Only people that normally send me cheques are my Mum for birthdays

 

[susan moody]

I've still not been paid by these yet. I have sent in about 7 documents, they asked for a pay slip showing my wages which was sent, Then they wanted another bank statement showing the wages going into my bank.

They have now refused that document and say they want the front of the bank statement as well!! nearly 4 months now and still not got anything.

It took them 2 months before they decided they wanted ID.

 

[Jono777]

Get sooooooooooooo frustrated reading this and it ain't even my dosh!

FFS! - This place had the potential to be great, what do they do?, one step forward 25 back!

 

[goatwack]

Cheques eh? Perhaps this is the future of online gambling? Casinos 'pay' instantly but it takes days to cash!

Although I agree in regards to AWOL reps, many of them are nice people but if they can't maintain their presence here consistently, it should be "3 strikes" & off the accredited list you go

 

[colinsunderland]

Do we still need Phil's involvement here?

So could he not be bothered to reply?

 

[DreamRJ]

In my opinion this is just not acceptable for an accredited casino. So I think they need to be moved to the grey zone if not the rogue pit. It is clearly unacceptable for withdraws to be sent by cheque to UK players. This needs to be stopped and sorted out asap!

Do us all a favour everyone. Stop depositing at Dr Vegas. Their is plenty of other great casinos UK players can play at. I recommend Videoslots!

 

[Jono777]

Thing is Dream, they have very attractive offers for those with little budgets and low rollers (Eg: Deposit just £10 for 100FS) and quite regular too, I'd go as far to say every day!

This is why I said above about the potential to be great, been with these a very long time and withdrawals used to be within 36 hours at the most, even the bloody cheques (if you'd used Paysafe or back in the day Ukash vouchers) would arrive in 2-3 days time.

Not saying for one moment I agree with their recent ethics, If you look back thru this thread you'll see my continued disapproval but I can understand for reasons I listed here why players continue to play here.

Regarding Phil, I think he has been extremely helpful over the years and would continue to be, however feel his hands are seriously tied nowadays.

 

[colinsunderland]

Thing is Dream, they have very attractive offers for those with little budgets and low rollers (Eg: Deposit just £10 for 100FS) and quite regular too, I'd go as far to say every day!

This is why I said above about the potential to be great, been with these a very long time and withdrawals used to be within 36 hours at the most, even the bloody cheques (if you'd used Paysafe or back in the day Ukash vouchers) would arrive in 2-3 days time.

Not saying for one moment I agree with their recent ethics, If you look back thru this thread you'll see my continued disapproval but I can understand for reasons I listed here why players continue to play here.

Regarding Phil, I think he has been extremely helpful over the years and would continue to be, however feel his hands are seriously tied nowadays.

yet he doesn't comment in the thread and people are waiting 4 months for their money. The casino is a joke and if they offered me a 1000% deposit bonus I wouldn't take it if I was going to have to wait till Christmas to be paid.

 

[DrVegas Phil]

I'm looking after it with Susan directly. She has moved, not updated her address on her account so never received any of the AVC's we had sent her .

We are just waiting to get all of her docs inorder.

 

[Jono777]

yet he doesn't comment in the thread and people are waiting 4 months for their money. The casino is a joke and if they offered me a 1000% deposit bonus I wouldn't take it if I was going to have to wait till Christmas to be paid.

Like I say not condoning their actions, simply giving my thoughts on why people still play there.