Dr Vegas withdrawal?

[spintee]

Thanks, we have changed the wording for future promotions to make it clearer.

We will be looking at ways shortly to add 3rd Party games to our free spins system in the coming months.

Phil as much as I love your site and without a doubt one of the best small roller sites going, best rules and no messing with the terms,


But I go back to the origanal post at the withdraws, I am a fair man that gives credit where due but I also cannot turn a blind eye as I have also got to look out for playes, We all know that you do pay out but the time frame is going beyound a joke, I know you have stated to us get in touch if any problems. Well you will find there is not many problems if any exept the slow wthdraws. It is kiling me having to type this but I have to be fair towards the players point of view.

Again I cannot eve complain about live help as they are fast and polite, you have a good game selection now and good rules but I repeat you have to give live help some balls and sort the cash out faster

Your site is the only site I have been playing on and if I pull out abit of change than please pay me my friend, faster pay outs will only beeter the site and s it goes you cannot get a much beeter of a site so its only the cash outs thats holding you back

 

[geordiegill80]

Just thought I would add my thoughts to this thread. I've said before in another post that I really do enjoy playing at Dr Vegas. Phil their rep is a credit to them, always tries his best to sort out issues with payments, they would actually be top of my list if it weren't for the slow payments but enough is enough now.

I'm waiting on a withdrawal I requested on Monday morning. I gave Phil a buzz on here as it's so annoying how long it just sits there pending for and as it's a decent withdrawal it will help out for Christmas and I don't want to reverse it. I was advised by Phil that I had reached a withdrawal threshold or something along those lines, and even though I'm verified I had been sent a code to my address which I needed to give to them once I received it, then once I supplied the code all withdrawals would then be approved instantly.

Well I received the code today and provided Dr Vegas with this code at lunchtime on live help who told me that I had completed the further verification and my withdrawal would be authorised when the next batch was done.

I mentioned to them that I had been in touch with Phil on here and what he had said about my withdrawals being approved instantly once I had completed this address verification. The rep said he would pass this straight to management and to Phil (who by the way told me he is actually on holiday this week, yet he still answered my message) to get my withdrawal approved a.s.a.p.

Well I logged in to my account 5 minutes ago and guess what, oh yes my withdrawal is still sitting there saying wait authorisation!

I'm sorry but for an accredited casino this is just not good enough at all, as soon as I have received this withdrawal it will be bye bye Dr Vegas. Such a shame, but by the time I receive my money it will have been over a week since requesting it and I think that is just absurd.

 

[DrVegas Phil]

Just thought I would add my thoughts to this thread. I've said before in another post that I really do enjoy playing at Dr Vegas. Phil their rep is a credit to them, always tries his best to sort out issues with payments, they would actually be top of my list if it weren't for the slow payments but enough is enough now.

I'm waiting on a withdrawal I requested on Monday morning. I gave Phil a buzz on here as it's so annoying how long it just sits there pending for and as it's a decent withdrawal it will help out for Christmas and I don't want to reverse it. I was advised by Phil that I had reached a withdrawal threshold or something along those lines, and even though I'm verified I had been sent a code to my address which I needed to give to them once I received it, then once I supplied the code all withdrawals would then be approved instantly.

Well I received the code today and provided Dr Vegas with this code at lunchtime on live help who told me that I had completed the further verification and my withdrawal would be authorised when the next batch was done.

I mentioned to them that I had been in touch with Phil on here and what he had said about my withdrawals being approved instantly once I had completed this address verification. The rep said he would pass this straight to management and to Phil (who by the way told me he is actually on holiday this week, yet he still answered my message) to get my withdrawal approved a.s.a.p.

Well I logged in to my account 5 minutes ago and guess what, oh yes my withdrawal is still sitting there saying wait authorisation!

I'm sorry but for an accredited casino this is just not good enough at all, as soon as I have received this withdrawal it will be bye bye Dr Vegas. Such a shame, but by the time I receive my money it will have been over a week since requesting it and I think that is just absurd.

It was approved with this evening's approvals list at 9:45pm

Thanks

Phil

 

[spoo42]

Hi folks, this will be my first 'proper' post, and it is in relation to Dr Vegas withdrawals. (thought id attach it to a previous thread to save making a new one when theres a popular recent thread still going)

Last weekend (sunday 19th), I made a withdrawal of a fairly small amount. (well, id actually originally made it on the 17th, but i reversed it, made some more money on 18th, tried again on 19th and lost some!). So its been sat since the 19th. I spoke to someone around that time on live chat that said it would be upto 5 days, couldnt tell me much more - fair enough. By wednesday 22nd i spoke again to someone on live chat and got even less from them.. hmm ok. Spoke again yesterday morning i think it was, on live chat to ask what was happening and was told immediately before id said anything, that they had forwarded it to be processed in the next payment list (approval list? or something).

Seems Phil is the one to help, so if your here Phil... Help?! I see you mention that a list last night went through late evening - i can't have made it onto that one - so can you or someone look into this?

So far i like the DrVegas site, I like the games on offer and the general setup. Now from experience and reading all this thread, it seems withdrawals are still a sticky point. Id like to say I'll come back - but I'd have to consider that, but maybe with the understanding I'll be waiting potentially should I be lucky with winning!

Thanks for reading!

 

[electronictonic]

Just thought I would add my thoughts to this thread. I've said before in another post that I really do enjoy playing at Dr Vegas. Phil their rep is a credit to them, always tries his best to sort out issues with payments, they would actually be top of my list if it weren't for the slow payments but enough is enough now.

I'm waiting on a withdrawal I requested on Monday morning. I gave Phil a buzz on here as it's so annoying how long it just sits there pending for and as it's a decent withdrawal it will help out for Christmas and I don't want to reverse it. I was advised by Phil that I had reached a withdrawal threshold or something along those lines, and even though I'm verified I had been sent a code to my address which I needed to give to them once I received it, then once I supplied the code all withdrawals would then be approved instantly.

Well I received the code today and provided Dr Vegas with this code at lunchtime on live help who told me that I had completed the further verification and my withdrawal would be authorised when the next batch was done.

I mentioned to them that I had been in touch with Phil on here and what he had said about my withdrawals being approved instantly once I had completed this address verification. The rep said he would pass this straight to management and to Phil (who by the way told me he is actually on holiday this week, yet he still answered my message) to get my withdrawal approved a.s.a.p.

Well I logged in to my account 5 minutes ago and guess what, oh yes my withdrawal is still sitting there saying wait authorisation!

I'm sorry but for an accredited casino this is just not good enough at all, as soon as I have received this withdrawal it will be bye bye Dr Vegas. Such a shame, but by the time I receive my money it will have been over a week since requesting it and I think that is just absurd.

If u think that is bad try withdrawing from Magic Red....20 days from the point of the withdrawal request till it hit my bank...almost 3 weeks ridiculous, and for 14 days or so it was reversible.

 

[spoo42]

A little update following my previous (and pretty much my first proper post on here!), Phil sorted this out for me and my payment was received today, so thanks Phil! Not really sure what had happened, as the withdrawal had apparently been accepted a few days ago but wasn't showing on my account.

Sorted now, so thanks again to Phil!

 

[geordiegill80]

If u think that is bad try withdrawing from Magic Red....20 days from the point of the withdrawal request till it hit my bank...almost 3 weeks ridiculous, and for 14 days or so it was reversible.

Wow, that's a long wait electronictonic!

 

[geordiegill80]

A little update following my previous (and pretty much my first proper post on here!), Phil sorted this out for me and my payment was received today, so thanks Phil! Not really sure what had happened, as the withdrawal had apparently been accepted a few days ago but wasn't showing on my account.

Sorted now, so thanks again to Phil!

That's great spoo glad you're sorted! As I've said before, if Phil can help sort any problems he will.

Wish I could say I was sorted though, still not received my withdrawal as of today. Oh well, will just have to wait and see, patience is a virtue and all that, haha!

 

[spoo42]

Im usually quite patient regardless of what the situation is, but its moments when you know things could be done much better or quicker (or you know its done quicker or better elsewhere) that
usually is when my patience goes!

I was glad it was sorted anyway - it wasn't a large amount (to some folk here I would guess!) - but was great to see it very quickly in my bank! Now I can't say much about how long its lasted in the
last 24 hours! I went and played on 3 other sites, deposited all what Id gained - lost on one site, gained on the other 2 after almost losing it all - and now I'm back to square one! But I guess thats
how it is for most people that like to have a play on slots etc. My main fault is when I withdraw, go back to check how the withdrawal is going - then reversing it! So i tend to be veering towards sites
that once you withdraw, you can't go back on it!

 

[electronictonic]

Wow, that's a long wait electronictonic!

Indeed! I managed to stay strong and didn't piss it all back like they where probably hoping I would do.

 

[owenpfc]

I've been waiting over a month for my payments from these back to Skrill

 

[Jono777]

Defo drop Phil a message

https://www.casinomeister.com/forums/members/drvegas-phil.36536/

 

[spintee]

I have been waiting a few days and counting to skrill if you see this Phil.

Come on, I can not say anything bad about the site but the withdraws need seeing to. I am a regular player for a long time and still wait upon payment. In this day and age there should be no need for it.

If the cash outs was faster than it would be up there with the best, especially for smaller budget players as games run good and bonus have no trouble, but the cash outs is on a next level I am sorry to say

 

[dunover]

This is an ongoing issue, they used to be very quick when I played there years ago.

 

[EmilyEmma]

The same as others; great little casino with fab bonuses but withdrawal time is ridiculous. My last withdrawal in December (back to debit card) was well over a week.

 

[spintee]

Well after speaking to live help I am told that there is no time frame ??? but try to do it in 5 WORKING days, so I took mine out on early hours Monday they said its due for process this Monday, 1 whole week for a long standing player that deposits regular bassis is a piss take, I love the site but that withdraw takes the jimmy.

There review states 48hrs and longer for new players, This is a pretty new review that I see the boss done late last year so he must of spoke to someone and which in my eyes he was lied to. I do not know but 1 week for payment is a joke

 

[spoo42]

Shame to see they are still taking forever with withdrawals. Like others, I enjoyed the site, and would have played there more, but for the time it takes to process payments has just put me right off depositing again because i know whats gonna happen should I win and withdraw an amount.

 

[colinsunderland]

Well after speaking to live help I am told that there is no time frame ??? but try to do it in 5 WORKING days, so I took mine out on early hours Monday they said its due for process this Monday, 1 whole week for a long standing player that deposits regular bassis is a piss take, I love the site but that withdraw takes the jimmy.

There review states 48hrs and longer for new players, This is a pretty new review that I see the boss done late last year so he must of spoke to someone and which in my eyes he was lied to. I do not know but 1 week for payment is a joke

Well Phil has been on after you posted so no doubt you will get paid quickly now, but doesn't change the fact you shouldn't have to be posting on a forum to get your money.

Phil says 48 hours, review says 48 hours, live chat say something different, customers say different. Not hard to see where the misinformation is coming from.

 

[Jono777]

No disrespect to anyone but the part I cannot believe is that we are still talking about this same subject over 12 months on and no improvements have been seen whatsoever.

Shame as others say a very good low roller friendly outfit.

FTR - not sure if its noted in the review etc but they've now DOUBLED* their WR on deposit matches, now 40 x D+B!!!!!!!!!!!!

*Saying doubled as most their bonuses are 100%'ers

 

[susan moody]

Hi, I'm having the same problems with withdrawals, I'm still owed two payments from back in November last year.

 

[spoo42]

Send DrVegas phil a message , link is up above He should be able to help once he gets your message.

 

[colinsunderland]

I think he should reply to the thread and say why people are waiting weeks and months to be paid.
Sent Bryan a link to the thread, people shouldn't have to beg to be paid on a forum, they should just be paid.

 

[geordiegill80]

I think he should reply to the thread and say why people are waiting weeks and months to be paid.
Sent Bryan a link to the thread, people shouldn't have to beg to be paid on a forum, they should just be paid.

I totally agree colin. People should not have to be commenting on threads or messaging the rep every time they have made a withdrawal. I have made 2 withdrawals myself early this morning and I've also dropped a message to Phil otherwise if I just leave it and wait it will take forever. To me that is not on, not in this day and age. It's obviously not just a one off problem here and there and I think there needs to be some clarification from Dr Vegas as to why the long waits on withdrawals.

Oh and as I used a paysafecard to deposit I will be paid by cheque, this still baffles me as most other sites will simply process it to your bank account, so my wait will be even longer. I was just about add, "well as long as I get my money" but actually no, just because I have no worries about actually being paid my winnings doesn't make it ok.

 

[geordiecolin]

Hi, I'm having the same problems with withdrawals, I'm still owed two payments from back in November last year.

Damn,that is shocking. I thought that waiting months for a withdrawal was only to be expected from those cupacocoa based casino's. I would have thought that any casino worth their salt would look at the business models presented by their opposition and try to rival them,such as Rizk,Royal Panda and Videoslots rather that give the impression that they do not want customers to return.
They will never see a deposit from me

 

[colinsunderland]

Still no reply to the thread from Phil either, thought reps were supposed to be active to stay accredited?
I think they should be removed from the accredited list now, rep doesn't reply and there are obviously major problems if it takes months for people to get paid.