Tango82
Dormant Account
- Joined
- Jun 4, 2020
- Location
- London, England
Hi I'm seeking some advice on a dispute I have at VideoSlots after I deposited £74,950 over the course of a year while being both self-excluded for 5 years at VideoSlots (until 2021) and active on GAMSTOP.
I am a problem gambler and have been for many years. I self-excluded at VideoSlots along with many other sites and joined GAMSTOP in 2019. However, after watching a mixture of Bandit videos and others on YouTube I had the urge to play again.
I faced instant bans when I tried to join many sites, but VideoSlots allowed me to join and was shocked when I sent my passport, utility bill and bank statement in to be told in about six minutes I was approved. Long story short, I play within my means for many months with small deposits. However, by the end I was doing 5k a day and getting myself in big trouble.
I had savings, mostly from the sale of my grandmothers house and that is all gone now. I am around £19k in debt with the bank/credit cards. Thankfully the COVID-19 has brought me some time as they have held everything until August 2020 interest free (payment holiday). However, in August I face losing my flat and everything if I don't repay this.
I used 7 debit/credit cards and Trustly at VideoSlots. Each time they approved the documents on receipt. Sometimes my account was paused for audit but was passed each time. No source of wealth request.
VideoSlots have apologized to me both in writing and on the phone for their error in allowing me to open a second account while self-excluded locally and via GAMSTOP. How they missed my name, date of birth, passport number on their internal system upsets me. Also why they didn't question where the large deposits were coming from. I never lied on anything, my name was spelt correctly, age, date or birth etc.
Any help appreciated here and I thank you for this in advance.
I am a problem gambler and have been for many years. I self-excluded at VideoSlots along with many other sites and joined GAMSTOP in 2019. However, after watching a mixture of Bandit videos and others on YouTube I had the urge to play again.
I faced instant bans when I tried to join many sites, but VideoSlots allowed me to join and was shocked when I sent my passport, utility bill and bank statement in to be told in about six minutes I was approved. Long story short, I play within my means for many months with small deposits. However, by the end I was doing 5k a day and getting myself in big trouble.
I had savings, mostly from the sale of my grandmothers house and that is all gone now. I am around £19k in debt with the bank/credit cards. Thankfully the COVID-19 has brought me some time as they have held everything until August 2020 interest free (payment holiday). However, in August I face losing my flat and everything if I don't repay this.
I used 7 debit/credit cards and Trustly at VideoSlots. Each time they approved the documents on receipt. Sometimes my account was paused for audit but was passed each time. No source of wealth request.
VideoSlots have apologized to me both in writing and on the phone for their error in allowing me to open a second account while self-excluded locally and via GAMSTOP. How they missed my name, date of birth, passport number on their internal system upsets me. Also why they didn't question where the large deposits were coming from. I never lied on anything, my name was spelt correctly, age, date or birth etc.
Any help appreciated here and I thank you for this in advance.
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