Videoslots, am I entitled to my deposits back


Newbie member
Sep 26, 2022
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Isle of Wight
Hi! I'm new to this so I'm not sure if I'm doing it correct 🥴. So back in 2020 I had an account with video slots which THEY closed the account completely due to being a problem gambler. I then went on gamstop a few months later. Back at the start of the year (whilst still on gamstop) I was able to make an account with Mr Vegas (sister site) and deposit and loose alot of money (alot of money is below £1000 for me 🤣) to which I self excluded myself with Mr Vegas. When I came off gamstop last month I was able to open a new account with video slots, again deposit and loose. I'm just wondering, because I was self excluded with both of them, am I entitled to my deposits back as there system still let me open new accounts?. I'm back on gamstop now, and completely kicking myself for being so silly 🥴. I've filed a complaint with videoslots but all I keep hearing back is it's with the relevant department.
Just wondering if anyone can help?
You'll want to contact @Team.Videoslots -- the Videoslots representative on our forums -- to start with. Send a Private Message and they should be able to give you the answers you're looking for.

Max Drayman
Forum Co-Moderator,
Sorry. The email I received back was this?


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It won't let me send an email. Its saying it's blocked?
@jb03 , can you confirm that you are now able to email VS? Please let us know.

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