Videoslots, am I entitled to my deposits back

[jb03]

Hi! I'm new to this so I'm not sure if I'm doing it correct ?. So back in 2020 I had an account with video slots which THEY closed the account completely due to being a problem gambler. I then went on gamstop a few months later. Back at the start of the year (whilst still on gamstop) I was able to make an account with Mr Vegas (sister site) and deposit and loose alot of money (alot of money is below £1000 for me ?) to which I self excluded myself with Mr Vegas. When I came off gamstop last month I was able to open a new account with video slots, again deposit and loose. I'm just wondering, because I was self excluded with both of them, am I entitled to my deposits back as there system still let me open new accounts?. I'm back on gamstop now, and completely kicking myself for being so silly ?. I've filed a complaint with videoslots but all I keep hearing back is it's with the relevant department.
Just wondering if anyone can help?

 

[maxd]

You'll want to contact @Team.Videoslots -- the Videoslots representative on our forums -- to start with. Send a Private Message and they should be able to give you the answers you're looking for.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[Team.Videoslots]

Hi @jb03

Could you please send an email to teamvideoslots@videoslots.com so we can take a look what has happened.

Thanks in advance.

Kind regards,
Team Videoslots

 

[jb03]

Thank you. Emailed.

 

[jb03]

It won't let me send an email. Its saying it's blocked?

 

[maxd]

It won't let me send an email. Its saying it's blocked?

What is "it"? Please be specific.

 

[jb03]

Sorry. The email I received back was this?

 

[Team.Videoslots]

Hi again @jb03

Sorry, my mess up! Correct address is videoslotsteam@videoslots.com

Kind regards,
Team Videoslots

 

[maxd]

It won't let me send an email. Its saying it's blocked?

@jb03 , can you confirm that you are now able to email VS? Please let us know.

 

[jb03]

Yes I've emailed. Hopefully get a reply soon ? thankyou.

 

[Team.Videoslots]

Hi @jb03

We have received your email.

We'll get back to you soon.

Kind regards,
Team Videoslots

 

[jb03]

Hi @jb03

We have received your email.

We'll get back to you soon.

Kind regards,
Team Videoslots

Did you hear back about anything?