Deposited £74.9k at VideoSlots while SE

videoslotheaven

Full Member
Joined
Jan 17, 2017
Location
Slot heaven
They are obliged to refund his net loss.. I self exlcuded from some sites and a year or so later i changed email due to severe spam. I signed up with a casino unknowingly withing the same group.

Won 3k euros. Withdrew. It took a while for them to approve and suddenly i got a mail saying my account is closed due to self exclusion on sister sistes. They paid my winnings PLUSS the losses on the other sites exeption being sites that i had positive net proffit on. No hassle, they didd this on their own initiative. Saying their system was flawed as it is supposed to pick up name,dob and such not just email.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
They are obliged to refund his net loss.. I self exlcuded from some sites and a year or so later i changed email due to severe spam. I signed up with a casino unknowingly withing the same group.

Won 3k euros. Withdrew. It took a while for them to approve and suddenly i got a mail saying my account is closed due to self exclusion on sister sistes. They paid my winnings PLUSS the losses on the other sites exeption being sites that i had positive net proffit on. No hassle, they didd this on their own initiative. Saying their system was flawed as it is supposed to pick up name,dob and such not just email.

"Obliged" my *ss. :rolleyes:

Please point to the paragraph in the LCCP where it says casinos need to refund losses when people try to fraudulently circumvent GAMSTOP or other SE's.

The UK is rife in fraudulent activity with regards to this malarkey. Casino operators employ entire departments just to detect and combat the fraud.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
"Obliged" my *ss. :rolleyes:

Please point to the paragraph in the LCCP where it says casinos need to refund losses when people try to fraudulently circumvent GAMSTOP or other SE's.

The UK is rife in fraudulent activity with regards to this malarkey. Casino operators employ entire departments just to detect and combat the fraud.

The poster has put it in down in a slightly dubious way. However, with the change to LCCP around verification there should be no way a player can get round it. Specifically the part added in LCCP around verification before the player is allowed to gamble of, at least, the following.

Name, date of birth, address as a minimum BEFORE being allowed to gamble. If its electronic matching it's the voters roll/credit file search. Casinos also must track with Gamstop and their own SE register. If its manual verification then it's much the same. That's all clear in LCCP so there should be no scope for it unless a player is using fraudulent documents which is of course into the realms of a criminal act.

Reality is, some casinos havent retrospectively applied these rules and players who signed up years ago may be their risk.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The poster has put it in down in a slightly dubious way. However, with the change to LCCP around verification there should be no way a player can get round it. Specifically the part added in LCCP around verification before the player is allowed to gamble of, at least, the following.

Name, date of birth, address as a minimum BEFORE being allowed to gamble. If its electronic matching it's the voters roll/credit file search. Casinos also must track with Gamstop and their own SE register. If its manual verification then it's much the same. That's all clear in LCCP so there should be no scope for it unless a player is using fraudulent documents which is of course into the realms of a criminal act.

Reality is, some casinos havent retrospectively applied these rules and players who signed up years ago may be their risk.

Yes, agree it should not be possible.

Still, the LCCP has no clear wording that says: "Operators must return deposits or refund losses." At least, the last time I checked, which is a few months ago. It is just something that has become the norm and is wildely exploited by fraudsters and addicts.
 

videoslotheaven

Full Member
Joined
Jan 17, 2017
Location
Slot heaven
Why would they do this then? I was not even aware. Never asked for my deposits back. This was a Malta site.

They could have just paid me and let me play on there without refunding and closing the accounts. 1700 in losses they paid me on top of the 3k winnings.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Yes, agree it should not be possible.

Still, the LCCP has no clear wording that says: "Operators must return deposits or refund losses." At least, the last time I checked, which is a few months ago. It is just something that has become the norm and is wildely exploited by fraudsters and addicts.

No they dont, your right. However, if people are still able to circumvent with the new LCCP rules then the operators are in breach as it should be impossible. It's easier for the operator in that case to return deposits than face potential fines.
 

sumiukas

Newbie member
Joined
May 19, 2017
Location
London
I'm surprised how all the geniuses here are not raising the fact that the casino in question failed to abide by the UKGC regulations regarding proof of funds and affordability checks during the COVID pandemic. Any casino has to request for said information if any player deposits or withdraws more than £2000 on their platform. Believe me, had he won big, the casino would be sending a request for said information immediately.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I'm surprised how all the geniuses here are not raising the fact that the casino in question failed to abide by the UKGC regulations regarding proof of funds and affordability checks during the COVID pandemic. Any casino has to request for said information if any player deposits or withdraws more than £2000 on their platform. Believe me, had he won big, the casino would be sending a request for said information immediately.
I'm surprised how you have bumped a 6 month old thread, to have a pop at the 'geniuses' on here, without actually having a clue what you are talking about, or even reading the thread. If you had, you would know most the deposits were well before the first lockdown, thats is also ignoring the fact that you are wrong about other things in your post.

The OP was clearly trying to scam Videoslots too, so think about that when you next have a rant about things.
 

Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
The OP was clearly trying to scam Videoslots too, so think about that when you next have a rant about things.

Videoslots let me deposit over 70000 quid without ANY checks from multiple bank accounts. That is fact.

The case is still on-going with the Gambling Commission and should be resolved next year.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Videoslots let me deposit over 70000 quid without ANY checks from multiple bank accounts. That is fact.

The case is still on-going with the Gambling Commission and should be resolved next year.
The fact is, when asked specific questions so people could give unbiased advice on who was to blame, you wouldn't comment, and before just now, haven't even logged in since June.
If what you claim is true then I hope you get your money back, although Videoslots have history of ignoring rulings against them by ADR's, so your guess is as good as mine as to if you will get paid.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
If trying to scam casinos with fake information, it's not usually smartest thing to post everything in public forum where all, including casino operator themselves and regulators, can see right away how selective information is provided even though advised multiple times how to prove yourself right with one downloadable document which for some reason you are not willing to send to casino to get things sorted in a minute.
 
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