Deposited £74.9k at VideoSlots while SE

ladyhawke

Meister Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
This case is a bit odd when looking at OP images more. The deposits are between 2017 too 2020. The loss is 25k during 2-3 years time period. So he have been playing for years?

View attachment 133564
I don't think the deposits were from 2017 to 2020. If anything, the earlier date is purely the search criteria the OP has entered - perhaps to give substance to his claim that he had been depositing for years at VS.

If you look at another of his screenshots, all the deposits were dated 2019.
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Trying to think like an addict (I like to think i am not) If i can knowingly deposit whilst being self excluded 74 grand then try and claim the money back then thats also a failure of the system.

Its open to abuse but hard to see where to draw the line or find a better way. I dread to think how guilty the OP must feel if this money is from family inheritance and is maybe clutching at straws in desperation.

My heart goes out to them to be honest but you cant keep fooling a system without taking some form of responsibility.

There should be some form of compensation for legitimate reasons but when do you start saying 'Hang on, 74 grand whilst you knew you had a problem?'. I wouldnt like to deal with these cases.
 

CasinoNinja

Meister Member
MM
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Apr 27, 2017
Location
UK
What I think happened here is that the op lost a whole lot of money due to his addiction, signed up the Gamstop after he had lost it and is now trying to get money back which he should receive.

Gamstop is a great tool (I've used it before for a break), but trying to use it like a bargaining chip is wrong..
 

Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
Apologies for the slow reply, I cannot access this site due to BetBlocking on my home computer so have to use a family member.

I have corresponded with VideoSlots by e-mail, and raised a official complaint on 13th April which I never heard back from. VideoSlots email address was added to GAMSTOP so they would receive copies of the account information.
 

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Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
The account was opened when GAMSTOP was active, then removed six months later and is now back active again. My name, dob was 100% accurate and VideoSlots have already said on previous email and phone calls that I was self-excluded until 2021.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Hi Tango82,


We have done a review of your account.

You signed up with us in early 2019 and have been active since. In April 2020 we received notification from Gamstop that you excluded. Since then you have not been able to log in, play or deposit with us.

Looking at his screenshot, assuming nothing on the gamstop registration has changed, he shouldn't have been able to play in early 2019 (unless you class September early).
He also states he made a complaint on 13th April, but had no reply.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
The account was opened when GAMSTOP was active, then removed six months later and is now back active again. My name, dob was 100% accurate and VideoSlots have already said on previous email and phone calls that I was self-excluded until 2021.
I note you've said twice your name and DOB were correct, what about the other details, address, email, telephone number?
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
So why don't you send your recent Gamstop form to Videoslots and they can right away see if there are needed amount of matches they should have recognized (4,5 or6/6)?

Failing to get a point about adding VS email to Gamstop? As your own contact detail or what you mean? You should just email that to them and it's really not more than minute to call 100% if you should or should not be able to play. That's really black and white, you have enough exact matching details at the time or you didn't.

Also VS stated that your name and DOB were same than on one of old not used account, they were able to find, but no any other details. It's really simple steps to follow to find out, don't see any reason to try to make things more complicated than they are, VS stated you haven't provide them GS form, so providing it now get you answer probably in few days.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Apologies for the slow reply, I cannot access this site due to BetBlocking on my home computer so have to use a family member.

I have corresponded with VideoSlots by e-mail, and raised a official complaint on 13th April which I never heard back from. VideoSlots email address was added to GAMSTOP so they would receive copies of the account information.

Are you able to take a screenshot of deposits/withdrawals/Net from 14/11/2018 to 05/09/2019, like the one in your first post, and share with us here?
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Are you able to take a screenshot of deposits/withdrawals/Net from 14/11/2018 to 05/09/2019, like the one in your first post, and share with us here?

It's really 100% irrelevant if it's like VS states that only name and DOB were matching. You can't get anything from Gamstop if at least 4/6 details not matching.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
It's really 100% irrelevant if it's like VS states that only name and DOB were matching. You can't get anything from Gamstop if at least 4/6 details not matching.

In the VS post, they didn't say an exact date when the OP registered but said; it was in early 2019, which possibly can be at the time when he was Gamstoped.
So if he could screenshot his account deposit history from 14/11/2018 to 05/09/2019, that would change here everything.
 
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Slottery

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MM
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Location
Malta
In the VS post, they didn't say an exact date when the OP registered but said; it was in early 2019, which possibly can be at the time when he was Gamstoped.
So if he can screenshot his account deposit history from 14/11/2018 to 05/09/2019, that would change here everything.

If his details don't match, it doesn't change anything. OP and VS both said that name and DOB were matched, you would need at least two details more or it's 100% irrelevant.

Just keep wondering why OP is making it so complicated because any casino carrying UKGC license know their Gamstop things and honestly don't know casinos who wouldn't send player money same moment when they realize that they fcked up with GS. Then players who find it hard to download and send to casino with my experience are 99.87% of times bit wrong in their claim (op haven't say anything wrong, don't mean that but he only referred to these two details like VS and if not making at least two more, worth of nothing).
 

Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
Unfortunately I cannot take any further screenshots as Videoslots have disabled the account so no longer have access.

If the Videoslots representative can contact me on the registered account email address, so I have a point of contact to start the complaint process again that would be a useful as I won't be able to post here again until Monday morning at the earliest.

Appreciated guys thank you.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
If his details don't match, it doesn't change anything. OP and VS both said that name and DOB were matched, you would need at least two details more or it's 100% irrelevant.

Just keep wondering why OP is making it so complicated because any casino carrying UKGC license know their Gamstop things and honestly don't know casinos who wouldn't send player money same moment when they realize that they fcked up with GS. Then players who find it hard to download and send to casino with my experience are 99.87% of times bit wrong in their claim (op haven't say anything wrong, don't mean that but he only referred to these two details like VS and if not making at least two more, worth of nothing).

Sorry, what two details? Take a look closer on the date he registered to Gamstop and the date it ended. As previously said; VS stated his registration was made in early 2019 and have been active since (their words).

The date when Gamstop ended (05 September 2019) is not an early time of the year, which means he registered before that.

gamstop.png


P.S the OP replied to the thread, lets wait and see whats happens! :D
 
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Slottery

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Location
Malta
You signed up with us in early 2019 and have been active since. In April 2020 we received notification from Gamstop that you excluded. Since then you have not been able to log in, play or deposit with us.

You have then informed us that you had an account before 2019. When searching for your name, we manage to locate an account in the same name as yours that signed up in 2016 and never made any deposits or had any activity. There are no details on this account except your name and dob that is matching to your account you signed up in 2019 and no documents uploaded. This account was not self-excluded with Gamstop either.

We have also been in contact with you several times during 2019, both over phone and email and you have never informed us about any of the above. Later you told us you self-excluded with Gamstop years ago and we requested proof of this, but you refused to share it with us. It’s also to note that the notification we received from Gamstop came a few days after your claim.

At this stage, we recommend that you proceed with a PAB here at CM, or continue with the complaint procedure as described in our terms and conditions if you wish to proceed with your claim further. We can't see that we’ve done any errors from our side.

Team VS post which is kind of clearly stating that they don't have matching details at any time. For me it says quite clearly that there was not matching details at any time before April 2020. That's really easy to prove wrong by posting that Gamstop form to VS but VS here state that OP not willing to do it.

OP was stating that his two details were same, VS here says one old account had only same name and DOB.

If VS only get alerted by GS in April 2020, it's strongly suggest that OP then added additional details to his Gamstop account. Like keep repeating, can't understand why OP want to make this so complicated, he for sure get his refund from VS within minute they find any timeframe player should have been able to play.

Haven't hear for long long time that Gamstop wouldn't send correct answer when calling their database, in very beginning they have their issues but it's really long ago when 100% match at least with 4 details from 6 would have incorrectly passed it.

It just gives quite strong feeling that everything is not matching up for GS failure if kept playing there long time and suddenly only April 2020 triggered that alert and nothing before, but only relevant thing is Gamstop registration and additional details and when they are added versus VS registration details.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Team VS post which is kind of clearly stating that they don't have matching details at any time. For me it says quite clearly that there was not matching details at any time before April 2020. That's really easy to prove wrong by posting that Gamstop form to VS but VS here state that OP not willing to do it.

OP was stating that his two details were same, VS here says one old account had only same name and DOB.

If VS only get alerted by GS in April 2020, it's strongly suggest that OP then added additional details to his Gamstop account. Like keep repeating, can't understand why OP want to make this so complicated, he for sure get his refund from VS within minute they find any timeframe player should have been able to play.

Haven't hear for long long time that Gamstop wouldn't send correct answer when calling their database, in very beginning they have their issues but it's really long ago when 100% match at least with 4 details from 6 would have incorrectly passed it.

It just gives quite strong feeling that everything is not matching up for GS failure if kept playing there long time and suddenly only April 2020 triggered that alert and nothing before, but only relevant thing is Gamstop registration and additional details and when they are added versus VS registration details.

This means then, the OP got actually registered after 05/09/2019 at the time when Gamstop was removed, and when all the money was gone he registered with Gamstop again, which is 11/04/20.
 

Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
I have had a trawl through all my bank and credit card accounts. Below is when I started gambling again at VideoSlots so the sign-up date must be first half of February 2019.

There was a 200 quid daily deposit limit on my Videoslots account for the first few months then when it got out of hand it was 5000 a day.

The account was open February 2019 to April 2020. I have checked all my emails and definitely no source of wealth documents like bank statements or savings were asked for.

Nothing was added or removed to the GAMSTOP account email/telephone/addresses between the active period of 2018 to 2019.
 

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hhhelllo

Not really here
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canada
This means then, the OP got actually registered after 05/09/2019 at the time when Gamstop was removed, and when all the money was gone he registered with Gamstop again, which is 11/04/20.

most likely
You guys are savage detectives
I always like the reaction of someone asking me a simple question about online gambling. His face becomes white while he tries to understand my very clear and specific answer about laws, liscences, providers, payments, stalling tactics, exclusion, probability,bonuses, terms, wagering, rtp and the most important... casinomeister. And I have about 20% of the knowledge some of you have. It is something you would mention on a job interview or on a first date? I would. While scratching my hand every 5 seconds and looking at the clock :)
For the OP... sorry but I have doubts about your story. I always trust people like there is no tommorow. But lets not forget our hobby.
 

Slottery

Meister Member
PABnoaccred
MM
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Location
Malta
I have had a trawl through all my bank and credit card accounts. Below is when I started gambling again at VideoSlots so the sign-up date must be first half of February 2019.

There was a 200 quid daily deposit limit on my Videoslots account for the first few months then when it got out of hand it was 5000 a day.

The account was open February 2019 to April 2020. I have checked all my emails and definitely no source of wealth documents like bank statements or savings were asked for.

Nothing was added or removed to the GAMSTOP account email/telephone/addresses between the active period of 2018 to 2019.

But one more time, why you don't sent your Gamstop registration from (recently printed) to VS to be investigated? VS team commented to this thread that they were not able to find any failures, if you refuse to provide that recent Gamstop form to them, how possibly they could investigate is everything has worked as it should all dates?

It's really pointless for you to go through your old deposits or check when you have done what, one really simple email to VS with one attachment, sit down and wait few days and you get reply about their findings.

GS failure is not like many other things were people here can have different opinions (of course how that "state of art technology" system works is discussed all the time but it's also irrelevant as it is what it is this in this case), they are wrong or you are wrong and it only takes that one minute to for them to review. Save you from all guessing and remembering when you did what.

None of us here can't see your account details at VS so even you would post your whole Gamstop form here for us to see together with any transactions, nobody really can't say anything more than you need to get these details compared to VS details which only VS have access. They don't start to challenge GS exclusions if it's their fckup but letting you to login several times for longer period just sounds really weird to be system error (which is of course possible, that's why they need that downloadable form from Gamstop, you prove them wrong, you have all your dosh back from period you shouldn't be able to play).
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You are very selective in how you are replying. I don't believe you for that reason, and think Videoslots are confident of asking you to PAB for a reason.

It more starts to feel that VS needs to PAB to get that one document which only is needed to clarify if any failure has happened or not.
 

arw5533

Dormant account
Joined
Nov 29, 2018
Location
Somewhere only I know
OP did you do one of the many known tweaks that allowed a sign up while on Gamstop?

I got self excluded from Gamstop and I've not been able to sign up since...they actually tend to be very good everytime I got desperate

Even if you done yourself in on VS in a way you shouldn't be irresponsible and chase the dragon during a SE period.
 
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