Deposited £74.9k at VideoSlots while SE

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
If his details don't match, it doesn't change anything. OP and VS both said that name and DOB were matched, you would need at least two details more or it's 100% irrelevant.

Just keep wondering why OP is making it so complicated because any casino carrying UKGC license know their Gamstop things and honestly don't know casinos who wouldn't send player money same moment when they realize that they fcked up with GS. Then players who find it hard to download and send to casino with my experience are 99.87% of times bit wrong in their claim (op haven't say anything wrong, don't mean that but he only referred to these two details like VS and if not making at least two more, worth of nothing).

Sorry, what two details? Take a look closer on the date he registered to Gamstop and the date it ended. As previously said; VS stated his registration was made in early 2019 and have been active since (their words).

The date when Gamstop ended (05 September 2019) is not an early time of the year, which means he registered before that.

gamstop.png


P.S the OP replied to the thread, lets wait and see whats happens! :D
 
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Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You signed up with us in early 2019 and have been active since. In April 2020 we received notification from Gamstop that you excluded. Since then you have not been able to log in, play or deposit with us.

You have then informed us that you had an account before 2019. When searching for your name, we manage to locate an account in the same name as yours that signed up in 2016 and never made any deposits or had any activity. There are no details on this account except your name and dob that is matching to your account you signed up in 2019 and no documents uploaded. This account was not self-excluded with Gamstop either.

We have also been in contact with you several times during 2019, both over phone and email and you have never informed us about any of the above. Later you told us you self-excluded with Gamstop years ago and we requested proof of this, but you refused to share it with us. It’s also to note that the notification we received from Gamstop came a few days after your claim.

At this stage, we recommend that you proceed with a PAB here at CM, or continue with the complaint procedure as described in our terms and conditions if you wish to proceed with your claim further. We can't see that we’ve done any errors from our side.

Team VS post which is kind of clearly stating that they don't have matching details at any time. For me it says quite clearly that there was not matching details at any time before April 2020. That's really easy to prove wrong by posting that Gamstop form to VS but VS here state that OP not willing to do it.

OP was stating that his two details were same, VS here says one old account had only same name and DOB.

If VS only get alerted by GS in April 2020, it's strongly suggest that OP then added additional details to his Gamstop account. Like keep repeating, can't understand why OP want to make this so complicated, he for sure get his refund from VS within minute they find any timeframe player should have been able to play.

Haven't hear for long long time that Gamstop wouldn't send correct answer when calling their database, in very beginning they have their issues but it's really long ago when 100% match at least with 4 details from 6 would have incorrectly passed it.

It just gives quite strong feeling that everything is not matching up for GS failure if kept playing there long time and suddenly only April 2020 triggered that alert and nothing before, but only relevant thing is Gamstop registration and additional details and when they are added versus VS registration details.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Team VS post which is kind of clearly stating that they don't have matching details at any time. For me it says quite clearly that there was not matching details at any time before April 2020. That's really easy to prove wrong by posting that Gamstop form to VS but VS here state that OP not willing to do it.

OP was stating that his two details were same, VS here says one old account had only same name and DOB.

If VS only get alerted by GS in April 2020, it's strongly suggest that OP then added additional details to his Gamstop account. Like keep repeating, can't understand why OP want to make this so complicated, he for sure get his refund from VS within minute they find any timeframe player should have been able to play.

Haven't hear for long long time that Gamstop wouldn't send correct answer when calling their database, in very beginning they have their issues but it's really long ago when 100% match at least with 4 details from 6 would have incorrectly passed it.

It just gives quite strong feeling that everything is not matching up for GS failure if kept playing there long time and suddenly only April 2020 triggered that alert and nothing before, but only relevant thing is Gamstop registration and additional details and when they are added versus VS registration details.

This means then, the OP got actually registered after 05/09/2019 at the time when Gamstop was removed, and when all the money was gone he registered with Gamstop again, which is 11/04/20.
 

Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
I have had a trawl through all my bank and credit card accounts. Below is when I started gambling again at VideoSlots so the sign-up date must be first half of February 2019.

There was a 200 quid daily deposit limit on my Videoslots account for the first few months then when it got out of hand it was 5000 a day.

The account was open February 2019 to April 2020. I have checked all my emails and definitely no source of wealth documents like bank statements or savings were asked for.

Nothing was added or removed to the GAMSTOP account email/telephone/addresses between the active period of 2018 to 2019.
 

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hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
This means then, the OP got actually registered after 05/09/2019 at the time when Gamstop was removed, and when all the money was gone he registered with Gamstop again, which is 11/04/20.

most likely
You guys are savage detectives
I always like the reaction of someone asking me a simple question about online gambling. His face becomes white while he tries to understand my very clear and specific answer about laws, liscences, providers, payments, stalling tactics, exclusion, probability,bonuses, terms, wagering, rtp and the most important... casinomeister. And I have about 20% of the knowledge some of you have. It is something you would mention on a job interview or on a first date? I would. While scratching my hand every 5 seconds and looking at the clock :)
For the OP... sorry but I have doubts about your story. I always trust people like there is no tommorow. But lets not forget our hobby.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I have had a trawl through all my bank and credit card accounts. Below is when I started gambling again at VideoSlots so the sign-up date must be first half of February 2019.

There was a 200 quid daily deposit limit on my Videoslots account for the first few months then when it got out of hand it was 5000 a day.

The account was open February 2019 to April 2020. I have checked all my emails and definitely no source of wealth documents like bank statements or savings were asked for.

Nothing was added or removed to the GAMSTOP account email/telephone/addresses between the active period of 2018 to 2019.

But one more time, why you don't sent your Gamstop registration from (recently printed) to VS to be investigated? VS team commented to this thread that they were not able to find any failures, if you refuse to provide that recent Gamstop form to them, how possibly they could investigate is everything has worked as it should all dates?

It's really pointless for you to go through your old deposits or check when you have done what, one really simple email to VS with one attachment, sit down and wait few days and you get reply about their findings.

GS failure is not like many other things were people here can have different opinions (of course how that "state of art technology" system works is discussed all the time but it's also irrelevant as it is what it is this in this case), they are wrong or you are wrong and it only takes that one minute to for them to review. Save you from all guessing and remembering when you did what.

None of us here can't see your account details at VS so even you would post your whole Gamstop form here for us to see together with any transactions, nobody really can't say anything more than you need to get these details compared to VS details which only VS have access. They don't start to challenge GS exclusions if it's their fckup but letting you to login several times for longer period just sounds really weird to be system error (which is of course possible, that's why they need that downloadable form from Gamstop, you prove them wrong, you have all your dosh back from period you shouldn't be able to play).
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You are very selective in how you are replying. I don't believe you for that reason, and think Videoslots are confident of asking you to PAB for a reason.

It more starts to feel that VS needs to PAB to get that one document which only is needed to clarify if any failure has happened or not.
 

arw5533

Dormant account
Joined
Nov 29, 2018
Location
Somewhere only I know
OP did you do one of the many known tweaks that allowed a sign up while on Gamstop?

I got self excluded from Gamstop and I've not been able to sign up since...they actually tend to be very good everytime I got desperate

Even if you done yourself in on VS in a way you shouldn't be irresponsible and chase the dragon during a SE period.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Personally I think the poster should take personal responsibility for their own financial decisions win or lose. These type of complaints just give anti-gambling regulators more ammunition for tougher regulations that end up spoiling it for everyone.
I agree and if he won it would of been another story Im sure it wouldn't be posted. This kind of stuff ruins it for others and if Videoslots have to pay this back get ready for further rtp reductions!
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
My dear CMers, do you realize how in all these SE cases, which mostly turn out not to be true, we are served bits and pieces of info that only supports the OP case. We are used as props to try and exert pressure on a casino.

We should refuse to give any advice until the OP has shown all parts of how the story unfolded. Posting a screenshot with transactions to Trustly made me laugh, TBH. That money could have gone to thousands of other merchants.

I wonder what the real story this time will be. I have a good hunch but won't say anything just in case as it could be a warning. Addicts will try anything to get money.
 

Tango82

Newbie member
Joined
Jun 4, 2020
Location
London, England
Bit of an update today as I got in touch with a alternative dispute resolution service and they had a look through my case and set out the path for me to resolve the issue, hopefully on my own.

As per my original post, I was self-excluded at Videoslots in 2016 for 5 years (expires 2021) and an old e-mail confirm this and backed-up by Naomi who works at Videoslots customer service recently.

It would seem the local exclusion at Videoslots holds more power in my complaint so I will be following the guidance set out in their complaints procedure.

Appreciate those who helped and sent me messages with advice. I will let you know how I get on.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Bit of an update today as I got in touch with a alternative dispute resolution service and they had a look through my case and set out the path for me to resolve the issue, hopefully on my own.

As per my original post, I was self-excluded at Videoslots in 2016 for 5 years (expires 2021) and an old e-mail confirm this and backed-up by Naomi who works at Videoslots customer service recently.

It would seem the local exclusion at Videoslots holds more power in my complaint so I will be following the guidance set out in their complaints procedure.

Appreciate those who helped and sent me messages with advice. I will let you know how I get on.

I'm sorry but you still haven't replied to pretty much the most important question.
Is your address the same as the one you excluded on, especially on your previous account?
If it's not, then I don't see what Videoslots have done wrong.
Certainly your email was different, as it picks that up before you even start registering.

Having said that, Videoslots have stated you were playing from early 2019, which your gamstop registration clearly shows you were self excluded at that point. If your first account was also excluded (which wasn't confirmed or denied by VS on here) and the name, address and DOB match the new one, then you should get the money back, and I would hope you report this regulatory failure to the UKGC. If they don't do anything then the Guardian and Daily Mail love stories about problem gambling and hardships it causes, the UKGC tend to do something then.

Must say though, I'm still leaning towards Videoslots not having done anything wrong here, simply because you are still very selective in what you have said. So were Videoslots in their post, for example, they specifically stated the first account wasn't Gamstop excluded, which could suggest it being excluded locally, but the difference is, they have Data Protection laws to follow, so thats possibly understandable.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
To me if there is a full name match and DOB with gamstop's database that should be enough to trigger a manual, more detailed check before allowing someone to gamble. The stringency of a manual check could be set at the same level as the SOW checks

The gamstop condition "You agree not to attempt to register new gambling accounts, log in to any of your existing accounts" seems absurd, if a user has the willpower to do that they don't need gamstop, or am I missing something?
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
To me if there is a full name match and DOB with gamstop's database that should be enough to trigger a manual, more detailed check before allowing someone to gamble. The stringency of a manual check could be set at the same level as the SOW checks

The gamstop condition "You agree not to attempt to register new gambling accounts, log in to any of your existing accounts" seems absurd, if a user has the willpower to do that they don't need gamstop, or am I missing something?

That could be preventing some circumvent attempts, or at least make them to have one spelling mistake, use of middle name to top of current things. Would just need change for Gamstop where and what reply they send on login (possible match with block until player verified?), wouldn't huge amount of manual work but some of course (probably still less than now when going through these claims after managed to deposit and play).

In Sweden for PaynPlay casinos where you use your personal id for creating account, there are not many questions if details are right or not, but people ask 3rd parties to create accounts for them which for sure is less than adding slightly different details on registration.

I think that condition is good to be there, players don't AFAIK don't get refunds or anything rejected if their details are really matching, so it's good to state what they shouldn't be doing, at least it's mentioned there and people don't say they didn't know it's not cool to use fake details (like in US you find really weird things in some machines instructions, these legendary "Don't put cat to microwave" things to be there as some need everything to be covered and if it's not, it's not their fault, nobody told...

Casinos could also maybe reduce these photoshop claims by reporting forged Gamstop forms to police, not to get money about it or anything but maybe it would be less popular if you need to sort out these with their fraud department, can't see that is anyhow accidental anymore if you forge details to file you download from GS site. Dunno how it would be in practice but that could for some people save their deposits if they would have chance to end up to explain it to police (assuming that it's crime in UK to forge documents and make false claims based on that).
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Theres no chance at all of the police in the UK getting involved in that, they barely investigate burglary's, car theft, and don't investigate credit card fraud unless the bank asks them to.

Ive said it in other threads, but making use of the royal mail postcode look up service would likely cut out most SE fraud.
Make it mandatory for all casinos & gamstop to use it on registration, and pre fill the address details based on that.
It stops anyone changing the way the address is formatted. Anyone attempting to scam will know they need to go through KYC/verification checks, so know they have no chance if they input the wrong postcode or house number. It does prevent them inputting a house number as 1 1 rather than 11 though.
The average size of a postcode area in the UK is 15 properties. If an active SE is detected in your postcode area then you have to provide ID before being allowed to deposit.which is then checked against the actual SE database to confirm you aren't the same person. Or surname and postcode to reduce the false positives.

I'm sure there would be the odd false positive, but being honest, how many active self exclusions are there likely to be in 15 houses next to each other, or going the extra step, how many who share the same surname as the non excluded customer.

One rep mentioned the cost was prohibitive for a small casino, but its around 0.5p per lookup (half pence). I don't believe even the smallest casino can't afford that. If it saves them say £250 they would otherwise have to pay a scammer back, that £250 would pay for 50,000 postocde lookups.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Even not investigated (like these other examples mentioned), fraud could be reported. It's probably quite obvious case if you forge your GS form to show different details than it really have. Some could forget doing it if knowing these will be reported to police and Gamstop.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Even not investigated (like these other examples mentioned), fraud could be reported. It's probably quite obvious case if you forge your GS form to show different details than it really have. Some could forget doing it if knowing these will be reported to police and Gamstop.
It's only a deterrent if people think they might get caught and punished in a way that would negatively affect them. Like speeding, people speed as they know the chances of getting caught are low, and if they do it's a £100 fine, 3 points (that don't affect anything) or 4 hours on a speeding course. Watch speeding disappear overnight if instead of what it is now, anyone caught got 10 years in prison and there were cops on every street with speed guns.
Same with this, people would know it wouldn't get investigated so nothing would happen, so they wouldn't care.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Of course, the postcode system is not infallible. It's not always fully up to date, and can be entirely wrong.

When I moved to my current house I had to spend several hours of back and forth emails to get Tesco to deliver here. Apparently my house (which has stood for around a century) does not exist on their copy of the database.

Manual entry is the only way around it.
 
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