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Buzzluck casino voided my winnings - CAUTION !!!

Discussion in 'Casino Complaints - Bonus Issues' started by Mikey, Sep 14, 2012.

    Sep 14, 2012
  1. Mikey

    Mikey Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Amsterdam
    Now I have PAB this issue and the result was that casinomeister said the casino is in its rights and they agree with them I broke the rules and my winnings are voided. I dont agree with this at all but since the PAB is finished there is nothing more to say in that case so thats why im posting this.

    They accuse me for breaking there rule, multiply accounts. The exact email converstation with them about why my winnings where voided is the following:

    In our terms and conditions it does clearly state that only one account can claim a free bonus.
    If there is more than one account by similarity that has claimed a bonus all winnings do get void I'm afraid.
    The winnings on the account have been void and we cannot reinstate these I'm afraid as the terms was broken.
    I’m afraid that our security has picked up multiple accounts.
    The winnings have been void due to the terms of the casino was broken by multiple accounts.

    This is what happened, I made an account in the past at Buzzluck but since my computer crashed I didnt played yet. I borrowed a laptop from a friend of mine and played at my own home at Buzzluck casino.

    Now the reason they say my winnings are voided is because that friend of mine also made an account at his own household with Buzzluck with that laptop, for that they now point to the multiply account rule.

    I think this is incorrect, since nobody has multiply accounts, neither me or my friend.

    Second I made the account at my own home with a differend IP, so they should be able to conclude that this is not the same person having 2 accounts.

    What they actually saying by voiding my winnings for this, is that you are not allowed to loging at someone else his computer if he also has a Buzzluck account, wich I never heard before in any T&C. Almost every casino has a refer a friend promotion, so they are actually promoting this themself, friends use eachothers computer so there is a big chance this wil happen.

    I think this was just an excuse to not pay me, this rule they are pointing to is not suited for the situation scribed above, it should be more like 'you are not allowed to play on someone else his computer with your own account'.

    Because to be ownest, if you look at the situation that happened wich they said is not allowed, you cannot make it up from the rules they pointing to that it was actually not allowed.

    I play casinos for quite some time, and im aware of the rules and I never break them, but this is just not justice because I feel wrongly acused in this mather, not even about the money wich is only 122 euro or so. From an acredited casino you would not expect this kind of vage situations could be happening, there should be strict rules for every situation and no gray areas where mistakes can happen to both players and casinos.

    Sorry for my gramatica but im having a hard time on English.
     
  2. Sep 14, 2012
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If there is nothing more to say , then why say it?

    You broke the rules by creating two separate accounts. There is only one free chip per player, not two, not three, not four...just one.

    Play by the rules like everyone else and you won't have any problems. If you come here just to start a casino bashfest - well, you're going to have problems with your membership.
     
  4. Sep 14, 2012
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :lolup: you're questioning that they concluded you made 2 accounts and POST you made TWO account.
     
  6. Sep 14, 2012
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    How would he know that his IP was different than his "friend's"? :p But he's playing with his friend's laptop from home? :what:
     
  8. Sep 14, 2012
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    What computer is used doesn't matter. Noone knows how many computers you have at home, so that not sounds like the reason.
    You made an account at your first computer that crashed, and then another one from another computer. That is multiple accounting. Especially if you played free chips on both.
     
  10. Sep 14, 2012
  11. Mikey

    Mikey Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Amsterdam
    Ok I have to say im somewhat dissapointed about the disbelieve that I made this up or something.
    I dont mind awnsering questions about my issue or the thread I started, but I do hope you guys take it serieus because I do, and im willing to spend
    time on this explaining, wich I already did with the PAB and this thread.

    * Casinomeister

    * If there is nothing more to say , then why say it?

    - I mean there is nothing more to say in terms of the PAB is already finished, so what I have no influence about the outcome of the PAB, never the less I do feel that this is not fair so thats why I started this thread.

    * You broke the rules by creating two separate accounts. There is only one free chip per player, not two, not three, not four...just one.

    - You are prejudging me that I made multiply accounts from what your saying, Like I already told you, I made my account at home and that friend of mine made his at his own household, so I only made 1 account.

    * Play by the rules like everyone else and you won't have any problems. If you come here just to start a casino bashfest - well, you're going to have
    problems with your membership.

    - I dont really understand why you are this hostile to me, but I guess everbody sees things differend.




    * dionysus

    - Either you are reading it the wrong way or I wrote it unclear.

    * They accuse me for breaking there rule, multiply accounts

    - indeed they did

    * This is what happened, I made an account in the past at Buzzluck

    - I did made an account with Buzzluck, on my own computer at my home, the one that crashed (the reason I borrowed the laptop from my friend).

    * Second I made the account at my own home with a differend IP, so they should be able to conclude that this is not the same person having 2
    accounts.

    - I think you are confused about the word second, I tryed to point out some facts so it should be seen in terms of 'first, second, thirth. Not second
    account wich I think you are reading it.




    * Casinomeister

    * How would he know that his IP was different than his "friend's"? But he's playing with his friend's laptop from home?

    - I dont know allot of computer but I do know every household has its own unique IP address, so if you bring your laptop to someone else his home you wil get a differend IP address.



    * Tirilej

    - Im glad you have this opinion, because this is the thing im talking about, they did voided my winnings for that reason you are saying. Because I did not made a new account on the laptop, I just logged in on the laptop with the account I already made on the crashed computer.
     
  12. Sep 14, 2012
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    No, sorry, I don't understand. One you said you made one in the past and didnt use it, then you made another with a different IP; different IP or no, you made TWO; clear breach. It isn't debatable.

    IF I'm lost in translation and you're saying, no, you made ONE at home, but someone else made an account, but with the SAME computer, I'm sorry. Regeardless, still silly, sharing your computer to make TWO accounts even if ONE isn't yours. Rule: don't share; make yours, play yours, let him make his, play his...2 different computers, no worries
     
  14. Sep 14, 2012
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Anyway, it's all moot, no? Bryan closed the books on this. Don't like the outcome? Life sucks, I know. Move on, play elsewhere, be happy
     
  16. Sep 14, 2012
  17. Mikey

    Mikey Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Amsterdam
    Im refering two times to the sentince 'made an account' still its the same and one and only time I made the account, im just referring to it twice as I have 2 differend things to say about that moment I made the account.
     
  18. Sep 14, 2012
  19. Mikey

    Mikey Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Amsterdam
    Getting my money back isnt the main issue at the moment, this is an acredited casino where some rules are in the grey area, my issue is an example of that. This means it can happen again in the future and people can be victimized because of this.
     
  20. Sep 14, 2012
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Well, the good news is: if you like Buzzluck software, try Lucky Club. Open one account, use your OWN computer, don't let anyone else play it at your house, even their own accounts, and youre good to go ;)
     
    1 person likes this.
  22. Sep 14, 2012
  23. Mikey

    Mikey Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Amsterdam
    Im not going to support a casino that voided my winnings for a reason I dont agree with of course.
     
  24. Sep 14, 2012
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    They aren't related. One has nothing to do with the other; they just share software like say, Gowild and 32Red both use microgaming
     
    1 person likes this.
  26. Sep 14, 2012
  27. Mikey

    Mikey Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Amsterdam
    Owh I see, wel in that case I wil have a look, thanks :)
     
  28. Sep 14, 2012
  29. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    you're welcome, gl
     
  30. Sep 15, 2012
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Then you probably wont have any casinos left to play at. Even other accredited casinos will void your winnings for the same reason. If you were in the casino's shoes you would be wary of players exploiting the sign-up bonus through registering with different identities. I am not saying this is the case but it is a distinct possibility and the casinos have to protect themselves.
     
  32. Sep 15, 2012
  33. wanda5

    wanda5 Experienced Member

    Occupation:
    mom
    Location:
    lala land
    Its difficult to understand what you are saying happened but from what I gathered you are saying you opened an account, your computer crashed so you signed into your account using another computer...so basically you used the same account just a different computer...which I would think would not be breaking any rules...I have actually signed into my accounts when I have stayed at my moms on vacation and never had any problems. So personally I would like to know if this is against the rules.

    My advice to you is that as soon as you sign up for any casino, go straight to live chat and make sure you have only one account and take a screen shot of your conversation. Over the years its easy to forget where you have played if you play a lot so is always good to check.

    My husband and I have played for years at so many casinos and on so many different computers so we have had multiple accounts at a few but b/c we go to them in chat .... they have always been cool about it and they just close one of them if there are in fact two...I guess if we were trying to get bonus' it would be different but it was only to deposit and play.

    I hope that you get what you deserve to get.
     
    1 person likes this.
  34. Sep 15, 2012
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Maybe he signed up, played the free chip, then his computer crashed. His friend signed up, played the free chip, then lent the OP the laptop. The OP then signed up again, played the free chip, and won a bit to withdraw. Buzzluck voided the win.

    Upon examining the trail of IPs and MAC codes, the evidence is inconsistent with the story, so PAB goes in favour of casino. OP then appeals to forum, but confuses members with his account of events, leaves stuff out, adds other stuff in, so is then repeatedly asked to clarify matters.

    Simply borrowing a PC to play would not cause the voiding of winnings, and even with a borrowed PC, why not simply log in to an existing account? Someone who has played for a while would know that this could be done, and is in fact EASIER than going through the creation of a new account.

    I have played on several PCs at 2 different locations. I have not had winnings voided because of this yet.
     
  36. Sep 15, 2012
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The guy is using two personalities (two accounts) with shared computers.

    @Mikey
    Has your friend contacted the casino as well? Perhaps you should have him open an account in the forum and PAB.
     
    1 person likes this.
  38. Sep 15, 2012
  39. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Aww, I'm bummed. MY 2nd personality nevr plays with ME :(
     
    1 person likes this.

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