Buzzluck casino voided my winnings - CAUTION !!!

[Mikey]

Now I have PAB this issue and the result was that casinomeister said the casino is in its rights and they agree with them I broke the rules and my winnings are voided. I dont agree with this at all but since the PAB is finished there is nothing more to say in that case so thats why im posting this.

They accuse me for breaking there rule, multiply accounts. The exact email converstation with them about why my winnings where voided is the following:

In our terms and conditions it does clearly state that only one account can claim a free bonus.
If there is more than one account by similarity that has claimed a bonus all winnings do get void I'm afraid.
The winnings on the account have been void and we cannot reinstate these I'm afraid as the terms was broken.
I’m afraid that our security has picked up multiple accounts.
The winnings have been void due to the terms of the casino was broken by multiple accounts.

This is what happened, I made an account in the past at Buzzluck but since my computer crashed I didnt played yet. I borrowed a laptop from a friend of mine and played at my own home at Buzzluck casino.

Now the reason they say my winnings are voided is because that friend of mine also made an account at his own household with Buzzluck with that laptop, for that they now point to the multiply account rule.

I think this is incorrect, since nobody has multiply accounts, neither me or my friend.

Second I made the account at my own home with a differend IP, so they should be able to conclude that this is not the same person having 2 accounts.

What they actually saying by voiding my winnings for this, is that you are not allowed to loging at someone else his computer if he also has a Buzzluck account, wich I never heard before in any T&C. Almost every casino has a refer a friend promotion, so they are actually promoting this themself, friends use eachothers computer so there is a big chance this wil happen.

I think this was just an excuse to not pay me, this rule they are pointing to is not suited for the situation scribed above, it should be more like 'you are not allowed to play on someone else his computer with your own account'.

Because to be ownest, if you look at the situation that happened wich they said is not allowed, you cannot make it up from the rules they pointing to that it was actually not allowed.

I play casinos for quite some time, and im aware of the rules and I never break them, but this is just not justice because I feel wrongly acused in this mather, not even about the money wich is only 122 euro or so. From an acredited casino you would not expect this kind of vage situations could be happening, there should be strict rules for every situation and no gray areas where mistakes can happen to both players and casinos.

Sorry for my gramatica but im having a hard time on English.

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[Casinomeister]

I dont agree with this at all but since the PAB is finished there is nothing more to say in that case so thats why im posting this.

If there is nothing more to say , then why say it?

You broke the rules by creating two separate accounts. There is only one free chip per player, not two, not three, not four...just one.

Play by the rules like everyone else and you won't have any problems. If you come here just to start a casino bashfest - well, you're going to have problems with your membership.

 

[dionysus]

Now I have PAB this issue and the result was that casinomeister said the casino is in its rights and they agree with them I broke the rules and my winnings are voided. I dont agree with this at all but since the PAB is finished there is nothing more to say in that case so thats why im posting this.

They accuse me for breaking there rule, multiply accounts. The exact email converstation with them about why my winnings where voided is the following:

In our terms and conditions it does clearly state that only one account can claim a free bonus.
If there is more than one account by similarity that has claimed a bonus all winnings do get void I'm afraid.
The winnings on the account have been void and we cannot reinstate these I'm afraid as the terms was broken.
I’m afraid that our security has picked up multiple accounts.
The winnings have been void due to the terms of the casino was broken by multiple accounts.

This is what happened, I made an account in the past at Buzzluckbut since my computer crashed I didnt played yet. I borrowed a laptop from a friend of mine and played at my own home at Buzzluck casino.

Now the reason they say my winnings are voided is because that friend of mine also made an account at his own household with Buzzluck with that laptop, for that they now point to the multiply account rule.

I think this is incorrect, since nobody has multiply accounts, neither me or my friend.

Second I made the account at my own home with a differend IP, so they should be able to conclude that this is not the same person having 2 accounts.

What they actually saying by voiding my winnings for this, is that you are not allowed to loging at someone else his computer if he also has a Buzzluck account, wich I never heard before in any T&C. Almost every casino has a refer a friend promotion, so they are actually promoting this themself, friends use eachothers computer so there is a big chance this wil happen.

I think this was just an excuse to not pay me, this rule they are pointing to is not suited for the situation scribed above, it should be more like 'you are not allowed to play on someone else his computer with your own account'.

Because to be ownest, if you look at the situation that happened wich they said is not allowed, you cannot make it up from the rules they pointing to that it was actually not allowed.

I play casinos for quite some time, and im aware of the rules and I never break them, but this is just not justice because I feel wrongly acused in this mather, not even about the money wich is only 122 euro or so. From an acredited casino you would not expect this kind of vage situations could be happening, there should be strict rules for every situation and no gray areas where mistakes can happen to both players and casinos.

Sorry for my gramatica but im having a hard time on English.

you're questioning that they concluded you made 2 accounts and POST you made TWO account.

 

[Casinomeister]

Second I made the account at my own home with a differend IP,

How would he know that his IP was different than his "friend's"? But he's playing with his friend's laptop from home?

 

[Tirilej]

What computer is used doesn't matter. Noone knows how many computers you have at home, so that not sounds like the reason.
You made an account at your first computer that crashed, and then another one from another computer. That is multiple accounting. Especially if you played free chips on both.

 

[Mikey]

Ok I have to say im somewhat dissapointed about the disbelieve that I made this up or something.
I dont mind awnsering questions about my issue or the thread I started, but I do hope you guys take it serieus because I do, and im willing to spend
time on this explaining, wich I already did with the PAB and this thread.

* Casinomeister

* If there is nothing more to say , then why say it?

- I mean there is nothing more to say in terms of the PAB is already finished, so what I have no influence about the outcome of the PAB, never the less I do feel that this is not fair so thats why I started this thread.

* You broke the rules by creating two separate accounts. There is only one free chip per player, not two, not three, not four...just one.

- You are prejudging me that I made multiply accounts from what your saying, Like I already told you, I made my account at home and that friend of mine made his at his own household, so I only made 1 account.

* Play by the rules like everyone else and you won't have any problems. If you come here just to start a casino bashfest - well, you're going to have
problems with your membership.

- I dont really understand why you are this hostile to me, but I guess everbody sees things differend.




* dionysus

- Either you are reading it the wrong way or I wrote it unclear.

* They accuse me for breaking there rule, multiply accounts

- indeed they did

* This is what happened, I made an account in the past at Buzzluck

- I did made an account with Buzzluck, on my own computer at my home, the one that crashed (the reason I borrowed the laptop from my friend).

* Second I made the account at my own home with a differend IP, so they should be able to conclude that this is not the same person having 2
accounts.

- I think you are confused about the word second, I tryed to point out some facts so it should be seen in terms of 'first, second, thirth. Not second
account wich I think you are reading it.




* Casinomeister

* How would he know that his IP was different than his "friend's"? But he's playing with his friend's laptop from home?

- I dont know allot of computer but I do know every household has its own unique IP address, so if you bring your laptop to someone else his home you wil get a differend IP address.



* Tirilej

- Im glad you have this opinion, because this is the thing im talking about, they did voided my winnings for that reason you are saying. Because I did not made a new account on the laptop, I just logged in on the laptop with the account I already made on the crashed computer.

 

[dionysus]

No, sorry, I don't understand. One you said you made one in the past and didnt use it, then you made another with a different IP; different IP or no, you made TWO; clear breach. It isn't debatable.

IF I'm lost in translation and you're saying, no, you made ONE at home, but someone else made an account, but with the SAME computer, I'm sorry. Regeardless, still silly, sharing your computer to make TWO accounts even if ONE isn't yours. Rule: don't share; make yours, play yours, let him make his, play his...2 different computers, no worries

 

[dionysus]

Anyway, it's all moot, no? Bryan closed the books on this. Don't like the outcome? Life sucks, I know. Move on, play elsewhere, be happy

 

[Mikey]

No, sorry, I don't understand. One you said you made one in the past and didnt use it, then you made another with a different IP; different IP or no, you made TWO; clear breach. It isn't debatable.

IF I'm lost in translation and you're saying, no, you made ONE at home, but someone else made an account, but with the SAME computer, I'm sorry. Regeardless, still silly, sharing your computer to make TWO accounts even if ONE isn't yours. Rule: don't share; make yours, play yours, let him make his, play his...2 different computers, no worries

Im refering two times to the sentince 'made an account' still its the same and one and only time I made the account, im just referring to it twice as I have 2 differend things to say about that moment I made the account.

 

[Mikey]

Getting my money back isnt the main issue at the moment, this is an acredited casino where some rules are in the grey area, my issue is an example of that. This means it can happen again in the future and people can be victimized because of this.

 

[dionysus]

Well, the good news is: if you like Buzzluck software, try Lucky Club. Open one account, use your OWN computer, don't let anyone else play it at your house, even their own accounts, and youre good to go

 

[Mikey]

Well, the good news is: if you like Buzzluck software, try Lucky Club. Open one account, use your OWN computer, don't let anyone else play it at your house, even their own accounts, and youre good to go

Im not going to support a casino that voided my winnings for a reason I dont agree with of course.

 

[dionysus]

They aren't related. One has nothing to do with the other; they just share software like say, Gowild and 32Red both use microgaming

 

[Mikey]

They aren't related. One has nothing to do with the other; they just share software like say, Gowild and 32Red both use microgaming

Owh I see, wel in that case I wil have a look, thanks

 

[dionysus]

you're welcome, gl

 

[chuchu59]

Im not going to support a casino that voided my winnings for a reason I dont agree with of course.

Then you probably wont have any casinos left to play at. Even other accredited casinos will void your winnings for the same reason. If you were in the casino's shoes you would be wary of players exploiting the sign-up bonus through registering with different identities. I am not saying this is the case but it is a distinct possibility and the casinos have to protect themselves.

 

[wanda5]

Its difficult to understand what you are saying happened but from what I gathered you are saying you opened an account, your computer crashed so you signed into your account using another computer...so basically you used the same account just a different computer...which I would think would not be breaking any rules...I have actually signed into my accounts when I have stayed at my moms on vacation and never had any problems. So personally I would like to know if this is against the rules.

My advice to you is that as soon as you sign up for any casino, go straight to live chat and make sure you have only one account and take a screen shot of your conversation. Over the years its easy to forget where you have played if you play a lot so is always good to check.

My husband and I have played for years at so many casinos and on so many different computers so we have had multiple accounts at a few but b/c we go to them in chat .... they have always been cool about it and they just close one of them if there are in fact two...I guess if we were trying to get bonus' it would be different but it was only to deposit and play.

I hope that you get what you deserve to get.

 

[vinylweatherman]

Its difficult to understand what you are saying happened but from what I gathered you are saying you opened an account, your computer crashed so you signed into your account using another computer...so basically you used the same account just a different computer...which I would think would not be breaking any rules...I have actually signed into my accounts when I have stayed at my moms on vacation and never had any problems. So personally I would like to know if this is against the rules.

My advice to you is that as soon as you sign up for any casino, go straight to live chat and make sure you have only one account and take a screen shot of your conversation. Over the years its easy to forget where you have played if you play a lot so is always good to check.

My husband and I have played for years at so many casinos and on so many different computers so we have had multiple accounts at a few but b/c we go to them in chat .... they have always been cool about it and they just close one of them if there are in fact two...I guess if we were trying to get bonus' it would be different but it was only to deposit and play.

I hope that you get what you deserve to get.

Maybe he signed up, played the free chip, then his computer crashed. His friend signed up, played the free chip, then lent the OP the laptop. The OP then signed up again, played the free chip, and won a bit to withdraw. Buzzluck voided the win.

Upon examining the trail of IPs and MAC codes, the evidence is inconsistent with the story, so PAB goes in favour of casino. OP then appeals to forum, but confuses members with his account of events, leaves stuff out, adds other stuff in, so is then repeatedly asked to clarify matters.

Simply borrowing a PC to play would not cause the voiding of winnings, and even with a borrowed PC, why not simply log in to an existing account? Someone who has played for a while would know that this could be done, and is in fact EASIER than going through the creation of a new account.

I have played on several PCs at 2 different locations. I have not had winnings voided because of this yet.

 

[Casinomeister]

The guy is using two personalities (two accounts) with shared computers.

@Mikey
Has your friend contacted the casino as well? Perhaps you should have him open an account in the forum and PAB.

 

[dionysus]

Aww, I'm bummed. MY 2nd personality nevr plays with ME

 

[vinylweatherman]

The guy is using two personalities (two accounts) with shared computers.

@Mikey
Has your friend contacted the casino as well? Perhaps you should have him open an account in the forum and PAB.

Maybe he has an invisible friend, just like my 3 year old great niece does

How would an invisible friend pass KYC though

 

[naththo]

Hi,

Well it is very similar to eBay auction. They record your ip at your home computer that is your default computer to use the eBay auction. If they detect you are on different computer with different ip they will block you and ask you to allow eBay to send mobile phone text to you the verification code to you to make sure it is you before logging into eBay. Failing to do so still will block you. It only affect in seller section. If you keep trying to login as you keep getting blocked will have your account suspended indefinitely and you will have to manually email to them with your proof of who you are and get it sorted out. I think the casino will detect very similar way too. Either if on different computer or on different ip you are attempting to do they will then block your account indefinitely and you have to get yourself sorted out between you and the casino. Not PAB here. PAB is useless for this situation. Since you were on different computer, casino had detected it, block it if it is and void your winning. You made a huge mistake. Its your problem not our problem and its not PAB problem either. Get yourself sort out between yourself and the casino. Have a real reasonable reason why you made a mistake to them. Then they will decide at the end what to do. If they still confiscate your winning. Then bad luck!

 

[vinylweatherman]

Hi,

Well it is very similar to eBay auction. They record your ip at your home computer that is your default computer to use the eBay auction. If they detect you are on different computer with different ip they will block you and ask you to allow eBay to send mobile phone text to you the verification code to you to make sure it is you before logging into eBay. Failing to do so still will block you. It only affect in seller section. If you keep trying to login as you keep getting blocked will have your account suspended indefinitely and you will have to manually email to them with your proof of who you are and get it sorted out. I think the casino will detect very similar way too. Either if on different computer or on different ip you are attempting to do they will then block your account indefinitely and you have to get yourself sorted out between you and the casino. Not PAB here. PAB is useless for this situation. Since you were on different computer, casino had detected it, block it if it is and void your winning. You made a huge mistake. Its your problem not our problem and its not PAB problem either. Get yourself sort out between yourself and the casino. Have a real reasonable reason why you made a mistake to them. Then they will decide at the end what to do. If they still confiscate your winning. Then bad luck!

I presume this was done first, but the casino didn't budge, hence the PAB.

IP address alone is not enough, else services would be blocked all the time as you got allocated different IP addresses from your ISP every time you rebooted the modem, or the lease expired. More telling is the MAC code of the default computer, or an IP that comes from a completely different pool or ISP.

The OP would have an IP from the same pool, but a different MAC from the laptop. In total, it is THREE accounts, as the friend also had one, but the casino thinks this friend does not really exist, and that the laptop has always belonged to the OP, he just wheeled it out to get around MAC checking. He could more easily logged in with his account created on the crashed computer, but then there wouldn't have been another free chip.

By citing 2 accounts rather than 3, the benefit of the doubt is being given over the friends account on the laptop.

To verify the story, the friend would have to contact the casino, provide ID documents, and have phone verification to a different number and address than the OP. If they are friends enough to loan each other laptops, surely the friend will verify their losing account with the casino so that his friend could clear his name. If this ws not the case, or the friend's ID is being used without permission, the OP could not get his friend to do this, so would have to bluff his way past the checks, where submitting the friend's documents would not be enough (he could have "borrowed" them along with the laptop).

Does the friend have a receipt for this laptop to prove it belongs to him, and not the OP?

 

[wanda5]

Simply borrowing a PC to play would not cause the voiding of winnings, and even with a borrowed PC, why not simply log in to an existing account? Someone who has played for a while would know that this could be done, and is in fact EASIER than going through the creation of a new account.
I have played on several PCs at 2 different locations. I have not had winnings voided because of this yet.

Do you know for sure that we are allowed to sign in in different places and computers? After thinking about it over the years I have played at many different places...during hurricane Ike we stayed in Dallas for 3 weeks and played our butts off...but I dont recall having a cash out...pretty sure we didn't. I am very protective of my playing privileges and following the rules .....I never want the nightmare of actually having a cash out and not being able to collect it b/c of something I was not aware of.
Thank you VWM you are always so helpful!

 

[harrys99]

I really think it goes a long way to just be up front about whatever the situation is. Last time I went on a vacation I let the casino know the name of the hotel and city I would be staying in and how long I would be there.

I was told that the risk department would be notified and that they appreciated the heads up. I was able to play and put in for a withdrawal while I was there with no problems.