Buzzluck casino voided my winnings - CAUTION !!!

[vinylweatherman]

Do you know for sure that we are allowed to sign in in different places and computers? After thinking about it over the years I have played at many different places...during hurricane Ike we stayed in Dallas for 3 weeks and played our butts off...but I dont recall having a cash out...pretty sure we didn't. I am very protective of my playing privileges and following the rules .....I never want the nightmare of actually having a cash out and not being able to collect it b/c of something I was not aware of.
Thank you VWM you are always so helpful!

I have not had any problems, even cashing out at my Mum's place and on her PC. I think it is more important to always REGISTER your new account from home, on your PC and usual internet connection. This gives them the evidence needed to verify your story if they ever question the other locations. Also, do not let anyone else REGISTER a new account at your place, not even if using their own laptop.

If you look at the marketing they are using to get us to play on our "mobile devices", you can see that they WANT us to play when we are out, it's just that their rules tend to scare people off from doing it because of all these problems when people use multiple computers and locations. I am sure it is the number of accounts they can trace back to a household that is important. More than one = big problem.

If in any doubt, get it in writing from the casino that this is OK. I did check the situation with a couple before starting to use a computer away from home, and all gave me the OK to playing an already existing account like this.

 

[chuchu59]

I am taking a wild guess and believe that neither of these so-called different players are not regular depositors otherwise the casino would have honoured the winnings even though they harboured suspicions. If, for each account both the ND chip and SUB were claimed and they made few, if any, further deposits then the casino is right to deny winnings IMO.

 

[anniemac]

We travel alot and I have played all over the US. I've used my Verizon air stick, the hotel's WiFi and even the hospital's internet connection. I've used different computers also. Never a problem. But what I do is go to the casino's website and tell CS what is going on and make sure it's OK. That way, they know and I know. Plus I keep a copy of the chat.

I think there are other things that come up that make the red flags come up.

 

[Slotaholic]

same here,i use the 4g on my iphone,vpn,connect from other locations and i have played when on holliday abroad.
Never hade any problems.
Connecting from a ip other then the one used when creating the account cant be the reason.

 

[lettingyouknow]

I do recall a similar post

I do recall a similar post not too long ago regarding inetbet, and a husband and wife. The wife had a prior win which was paid, and when the husband won on the wifes account and went to claim it the winnings were denied.

I believe the t and c say ONE Player, per household, per account.

Which would be very hard for the casino to determine, and I doubt seriously that in EVERY household where there is a husband and wife that they do not play on the same account.

In the inetbet case I am not sure why the wife did not just claim the winnings, I tried to find it here, but was unable to.

 

[wanda5]

I do recall a similar post not too long ago regarding inetbet, and a husband and wife. The wife had a prior win which was paid, and when the husband won on the wifes account and went to claim it the winnings were denied.

I believe the t and c say ONE Player, per household, per account.

Which would be very hard for the casino to determine, and I doubt seriously that in EVERY household where there is a husband and wife that they do not play on the same account.

In the inetbet case I am not sure why the wife did not just claim the winnings, I tried to find it here, but was unable to.

Seems silly if my husband was playing and I got on while he sleeping and lost all his money...(which i'm sure has happened ....the casino isnt going to give him the money back...so I dont know what difference it would make. I did not realize that was one of the T&Cs ...I have told casinos we are both playing (while talking on chat to make sure we dont duplicate accounts) and no one ever said anything...glad to be made aware of that though so thank you.

 

[casinochelle]

This sounds weird to me. Buzz Luck is part of ClubWorld and I have accts with all casinos. I play at home from my MacBook. Last year, I knew I was going out of town for a extended period due tothe holidays and I didn't want to take my MacBook with me, so I called an explained the situation to the casino. I told them that my mother plays and also has her own accts. I wanted to know if there would be a problem if I played from her computer using my own acct, obviously. They told me that there would be no problem. And it wasn't. I have withdrawn several times without incident as well.

 

[Nifty29]

I do recall a similar post not too long ago regarding inetbet, and a husband and wife. The wife had a prior win which was paid, and when the husband won on the wifes account and went to claim it the winnings were denied.

I believe the t and c say ONE Player, per household, per account.

Which would be very hard for the casino to determine, and I doubt seriously that in EVERY household where there is a husband and wife that they do not play on the same account.

In the inetbet case I am not sure why the wife did not just claim the winnings, I tried to find it here, but was unable to.

If it is the case I'm thinking of, the husband and wife had two seperate accounts but were sharing the same payment method.....hence why the wife couldn't claim it.

The rule is usually one account per household etc. It's tough to prove someone else used your account unless you tell them which would be pretty silly.

 

[naththo]

I presume this was done first, but the casino didn't budge, hence the PAB.

IP address alone is not enough, else services would be blocked all the time as you got allocated different IP addresses from your ISP every time you rebooted the modem, or the lease expired. More telling is the MAC code of the default computer, or an IP that comes from a completely different pool or ISP.

The OP would have an IP from the same pool, but a different MAC from the laptop. In total, it is THREE accounts, as the friend also had one, but the casino thinks this friend does not really exist, and that the laptop has always belonged to the OP, he just wheeled it out to get around MAC checking. He could more easily logged in with his account created on the crashed computer, but then there wouldn't have been another free chip.

By citing 2 accounts rather than 3, the benefit of the doubt is being given over the friends account on the laptop.

To verify the story, the friend would have to contact the casino, provide ID documents, and have phone verification to a different number and address than the OP. If they are friends enough to loan each other laptops, surely the friend will verify their losing account with the casino so that his friend could clear his name. If this ws not the case, or the friend's ID is being used without permission, the OP could not get his friend to do this, so would have to bluff his way past the checks, where submitting the friend's documents would not be enough (he could have "borrowed" them along with the laptop).

Does the friend have a receipt for this laptop to prove it belongs to him, and not the OP?

Yes thats probably the case. I always stick to one computer only here where casino belongs to. My laptop I have can play but problem is video card is not as good as this main desktop so I stick to desktop for games. Most laptop have cheap intel video card with ATI in between that causes problem. But thats cos of battery power saving. Once it goes into gaming it suppose to quickly switch from Intel to ATI but it takes time and its really bothering me. Even it cannot cope with 3Dice casino cos of intense graphic so Desktop was the only solution to play. Ah well.

 

[dionysus]

The hubby and I share a computer most times thus he can't have his own accounts at casinos: one exception? 3Dice. We each have our own.

 

[dreamguardian1]

Grey area or not is still a rule. I have an account with All Star and asked them directly if i could open another account with their affiliate casino Buzzluck before doing it)and they said yes because i use the same account for both and had my faxback form confirmed for both of their casino's but i make sure i only play with my account and no one elses or on any other computer, fortunately i rarely use their bonuses cept for comp points that i earn by playing. So point being, grey area's are still rules the casino's have in their terms and conditions.