Last post before PAB - replies to those who've helped.
Thanks again people. I think despite losing only the £84 I should have been able to cashout or even the subsequent £20 I was conned into depositing, PAB is the right way to go. This situation should not be allowed to happen to others, and if I fail to act then it may again. I will reply to people in order of their replies, and then PAB. Thereafter in accordance with the rules, I will not comment further.
Tirilej - Thanks, i forgot they were once rogued.
Mattsgame - Yes, it appears little has changed as you say.
Chayton - Yes, it appears so (from slow w/d's to not being able to w/d at all..)
Nifty29 - I won't report the post alone, but do it via the PAB process. Cheers.
KK - Yes, I will do a PAB.
Konstantinos - I have yet to make up my mind if your chat with 'Caithlyn' is serious or not.
VWM - Thanks, and you are correct, the terms deliberatey don't include information about having to meet a second WR plus the rep's reply is full of holes and leaves little hope for CS there.
MisterBJ - Yes, I agree allowing me to w/d the 84 would be how it should work and that it didn't is definitely rogueish.
mrMark21 - you had a lucky escape, leave well alone!
Balthazar - Yep, shame on me for being dumb enough to trust a site with a rep on here. As you say the terms are ridiculous but taking them at their word I should have been OK. My point is what the terms DON'T say in regard to this NDB. It seems live chat drip feeds you arbitrary terms and conditions as you go along...
Shorty - Yes, like myself you had no idea or way of checking if you had met the WR, or how far you had to go. I worked it out from the comp points, which are 5 for each £1 you wager on slots. I had over 2000 so knew I hit WR, although as you can see from my live chat with their CS this is beyond their comprehension.
OK, I'm bypassing the rep (sorry Konstantinos) because too much seems to get lost in translation as he is not a native English speaker as Mark pointed out, not his fault I know. In fact I feel he has a hard job because he is in the impossible position of trying to make a silk purse out of what we know to be a pigs ear. I accept my fault in all this for playing there in the first place. The latest nonsense is an e-mail I received today (after requesting my account closed via their site unsurprisingly) whereby they are concerned for my problem gambling!! I mean, my closing my account would never be to do with the terrible experience I had there, would it?
My points are that the terms are incomplete and are at present at best disingenuous and at worst predatory and dishonest. Konstantinos had even admitted they are wrong in places and need updating.
1. Following the NDB terms as I did, and as you have seen in my OP, there is no mention of any further WR for another sticky bonus after you deposit. Nowhere does it state that the NDB is tied to another automatic (according to their CS) non-removable bonus.
2. Nowhere does it say that the onus is on the player to contact CS BEFORE they deposit in order to w/d their possible winnings from the NDB.
3. Any accredited site should be able to remove a bonus, if untouched, at a players request. They didn't.
4. Can we be sure (I didn't get that far obviously) that the 'documents bonus' wouldn't affect your first w/d by putting further WR on your account when you have already cleared the last WR and have withdrawable funds?
5. Your site has no statement of remaining WR to assist the player - BIG omission not becoming of a respectable casino.
PAB submitted today 17:40 no further comments from myself. Cheers, dunover.