Roguish Beware predatory and deceitful bonus at NETBET.COM

Konst - I have done some FREE html editing on your £10 NDB terms script: I have highlighted the addition to the edited line in red and as your 'tech' team have found this task beyond them in 6 weeks I hope this has helped your business. FYI the line amended is 2118. Feel free to paste it in as an aid in your ambition to become accredited and I require no fee for my services. As this is a hugely important term the amendment will be in bold font.

<strong> T&Cs </strong><br />
<ol> <br />
<li>This promotion is available to new players and can be claimed only once. </li> <br />
<li>Only one account per household, computer, and / or IP address may receive this promotion.</li> <br />
<li>This offer cannot be used in conjunction with any other bonus offers.</li> <br />
<li>The bonus code provided in the welcome email must be used to claim this offer. </li> <br />
<li>The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.</li> <br />
<li>Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called <em>Definition and Introduction</em>. </li> <br />
<li>Only the winnings from this bonus (and not the bonus itself) can be cashed out.</li> <br />
<li>Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20. <b>IMPORTANT: This first deposit will automatically attract a 100% bonus on your account with 30x wagering requirement. You cannot make a withdrawal when you have an outstanding wagering requirement therefore if after meeting wagering on the NDB you have a balance to withdraw please contact CS via e-mail or live chat to OPT OUT of this first deposit bonus as we cannot remove it after the qualifying deposit.</b> </li> <br />
<li>This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, <em>Bonus Terms </em> to see which terms apply for your country.</li> <br />
<li>No withdrawal is possible until the bonus playthrough requirement has been met.</li> <br />
<li>The bonus will be valid for 3 months. </li> <br />
<li>All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive. </li> <br />
<li> Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers. </li> <br />
<li>NetBet Casino reserves the right to cancel or modify this promotion at any time.</li> <br />
<li>All other standard NetBet Casino terms and conditions apply. </li> <br />
</ol><br />
</p><br />
</p>
</div></div></div></div>

There Konst. That's how simple it is to do. Clear, straightforward terms with NO omissions. Player-friendly. Worthy of an accredited site. We won't hold our breath though..........
 
As their rep points out, its clearly stated in their help section that you should ask CS to remove any bonuses before depositing if you do not wish to recieve them. You might not like it, but still you agreed on it by depositing.

You do NOT agree to the "help/FAQ" section :rolleyes:

You agree to the TERMS AND CONDITIONS. If it's NOT in there, then it's NOT a term or condition.

If it was, I would not be supporting the OP.
 
You do NOT agree to the "help/FAQ" section :rolleyes:

You agree to the TERMS AND CONDITIONS. If it's NOT in there, then it's NOT a term or condition.

If it was, I would not be supporting the OP.

Well you can't really agree on something which is optional now, can you? The bonus was optional eventhough you had to opt out before depositing. The casino should be much clearer, but still the OP blew away his funds.
 
The fact that the rep has responded with comments like 'and then you made a public complaint despite the fact that you knew that I'm here on the forum and maybe just maybe... If I had received a PM I would have personally tried to see what could be done' (I cleaned that up a little) IMO just goes to show the casino fully intended on sweeping the confiscation of players NDB winnings under the rug. I'm also sure Dunover hasn't been the first player to have his funds confiscated (and won't be the last) not only because this casino is a rogue which means they have a history of confiscating/voiding winnings but also the failure to review their T&Cs (which just goes to show nothings changed).

How can a player withdraw winnings from a NDB when even more WR gets added after they deposit the $20 in order to cashout their winnings? The answer is they cant. Nothings written in the T&Cs. The casino know's that and I'm sure many players have fallen into the same trap.
 
The fact that the rep has responded with comments like 'and then you made a public complaint despite the fact that you knew that I'm here on the forum and maybe just maybe... If I had received a PM I would have personally tried to see what could be done' (I cleaned that up a little) IMO just goes to show the casino fully intended on sweeping the confiscation of players NDB winnings under the rug. I'm also sure Dunover hasn't been the first player to have his funds confiscated (and won't be the last) not only because this casino is a rogue which means they have a history of confiscating/voiding winnings but also the failure to review their T&Cs (which just goes to show nothings changed).

How can a player withdraw winnings from a NDB when even more WR gets added after they deposit the $20 in order to cashout their winnings? The answer is they cant. Nothings written in the T&Cs. The casino know's that and I'm sure many players have fallen into the same trap.

I think this sentence speaks volumes:

If I had received a PM I would have personally tried to see what could be done'

In other words, if you had PM'ed me instead of making a public case and PAB, I might have actually helped you/got you paid. However, since you made a PAB, I decided not to assist you to the best of my ability.

I really hope Bryan tosses these guys to the curb when he gets back.
 
I think this sentence speaks volumes:



In other words, if you had PM'ed me instead of making a public case and PAB, I might have actually helped you/got you paid. However, since you made a PAB, I decided not to assist you to the best of my ability.

I really hope Bryan tosses these guys to the curb when he gets back.

I know when I read that sentence I was like... WHAT!? :eek:

On the upside I must admit I've found this thread to be a very interesting read. Sort of serves as an insight into the way rogues operate.
 
Changing the way the software handles these automatic bonuses may well take months (though I for one cannot understand why it should take that long), but adding a few lines of text the the NDB T&Cs on the website would take MINUTES.
I'm a webmaster and I could change the text on my website and get it uploaded in two shakes of a lamb's tail.

All they had to do at the start of this issue, was add a note to the T&Cs pointing out that players wanting to opt out of the automatic bonus could do so simply by contacting CS before making the deposit required to cash-out the NDB winnings.
Not even vaguely close to rocket science!

6 weeks and nothing has changed...? There can only be one reason for that. :mad:

KK
 
Changing the way the software handles these automatic bonuses may well take months (though I for one cannot understand why it should take that long), but adding a few lines of text the the NDB T&Cs on the website would take MINUTES.
I'm a webmaster and I could change the text on my website and get it uploaded in two shakes of a lamb's tail.

All they had to do at the start of this issue, was add a note to the T&Cs pointing out that players wanting to opt out of the automatic bonus could do so simply by contacting CS before making the deposit required to cash-out the NDB winnings.
Not even vaguely close to rocket science!

6 weeks and nothing has changed...? There can only be one reason for that. :mad:

KK

My point exactly! This just shows contempt to the players.

P.S. Did you see the addition to the html of the bonus terms I made above, FOC, for NetBet to edit in? 2 minutes as you said.
 
Konst - I have done some FREE html editing on your £10 NDB terms script: I have highlighted the addition to the edited line in red and as your 'tech' team have found this task beyond them in 6 weeks I hope this has helped your business. FYI the line amended is 2118. Feel free to paste it in as an aid in your ambition to become accredited and I require no fee for my services. As this is a hugely important term the amendment will be in bold font.

<strong> T&Cs </strong><br />
<ol> <br />
<li>This promotion is available to new players and can be claimed only once. </li> <br />
<li>Only one account per household, computer, and / or IP address may receive this promotion.</li> <br />
<li>This offer cannot be used in conjunction with any other bonus offers.</li> <br />
<li>The bonus code provided in the welcome email must be used to claim this offer. </li> <br />
<li>The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.</li> <br />
<li>Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called <em>Definition and Introduction</em>. </li> <br />
<li>Only the winnings from this bonus (and not the bonus itself) can be cashed out.</li> <br />
<li>Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20. <b>IMPORTANT: This first deposit will automatically attract a 100% bonus on your account with 30x wagering requirement. You cannot make a withdrawal when you have an outstanding wagering requirement therefore if after meeting wagering on the NDB you have a balance to withdraw please contact CS via e-mail or live chat to OPT OUT of this first deposit bonus as we cannot remove it after the qualifying deposit.</b> </li> <br />
<li>This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, <em>Bonus Terms </em> to see which terms apply for your country.</li> <br />
<li>No withdrawal is possible until the bonus playthrough requirement has been met.</li> <br />
<li>The bonus will be valid for 3 months. </li> <br />
<li>All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive. </li> <br />
<li> Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers. </li> <br />
<li>NetBet Casino reserves the right to cancel or modify this promotion at any time.</li> <br />
<li>All other standard NetBet Casino terms and conditions apply. </li> <br />
</ol><br />
</p><br />
</p>
</div></div></div></div>

There Konst. That's how simple it is to do. Clear, straightforward terms with NO omissions. Player-friendly. Worthy of an accredited site. We won't hold our breath though..........

Hi,

EN: xhttps://casino.netbet.com/en/10-free-welcome-bonus
DE:xhttps://casino.netbet.com/de/10-gratis-willkommensbonus
ES: xhttps://casino.netbet.com/es/bono-de-bienvenida-gratis-de-10
GR: xhttps://casino.netbet.com/gr/promotion-10-gr
FR: xhttps://casino.netbet.com/fr/bonus-de-bienvenue-10-gratuits
RU: xhttps://casino.netbet.com/ru/promo-10-ru

Regards,
Konstantinos
 
Last edited by a moderator:
Hi,

EN: xhttps://casino.netbet.com/en/10-free-welcome-bonus
DE: xhttps://casino.netbet.com/de/10-gratis-willkommensbonus
ES: xhttps://casino.netbet.com/es/bono-de-bienvenida-gratis-de-10
GR: xhttps://casino.netbet.com/gr/promotion-10-gr
FR: xhttps://casino.netbet.com/fr/bonus-de-bienvenue-10-gratuits
RU: xhttps://casino.netbet.com/ru/promo-10-ru

Regards,
Konstantinos

Good to see. However IMO that's just to little too late. I think it's wrong to see a player like Dunover who is very carefull to read the T&Cs go unpaid. This should have been changed long ago and Dunover would have never experienced this issue. Not to mention a Rep that didnt really help because Dunover made this complaint 'public' by attempting to warn other players.
 
And??

What's your point? Have you changed them?
Yes, they have added a sentence about opting out of the automatic welcome bonus.
They had a team of 15 people working on it for 18 hours straight - but they got there in the end! :p

KK
 
My God he's actually gone and done it! Word for word what I recommended be added. Well, my fault I did offer my services for free lol. So, NetBet (not to be confused with casinos of a similar name) have done quite well out of me. Failed to pay £84 winnings, my £20 deposit and now some gratis editing I did for them.

The good outcome for all (except me) is that there is now no excuse for anybody else to experience the aggro I did. The promo terms are now crystal clear. Six weeks too late but at least done. Do I a get a credit (not the money type) on NetBet?

Now you all know why I call myself 'Dunover' :(

P.S. Now looking forward to my new career as CM's remote 'termbuster' for casinos seeking accreditation. :lolup:
 
*sigh* Why is basic customer service so hard for some to understand.

Clearly the amount of money is small. I'm sure it's more about the principle for him than the amount at this point. Clearly Dunover is a long term member here in very good standing on the forum. Clearly confusion / miscommunication could be had with the now changed process. Solution: Make the changes and pay the $ 84.00. You end up keeping a good customer that you can trust not to be trying to screw the casino, and other members see it and have a bit more faith / trust in your casino.

I'm sure many businesses have rules that they follow but you better believe the rules change when someone like Bill Gates walks in. I use him as the extreme to make it easier to swallow and understand. When you have a clear cut solid good customer you make acceptations where they need to be made in order to build your customer satisfaction thus building your business. Especially when it's not really costing you much. Hell I can send him the $ 84.00 for you geez. Not saying give them the world or break all the rules, but in incidents like this one where clearly something was wrong and can easily be misunderstood, and the cost to your casino is so small, it just makes sense.....So much so that I feel retarded explaining it. It's like having to tell an adult the importance of breathing. You gain more than you lose or at least you would have. At this point that ship I'm sure has sailed.
 
*sigh* Why is basic customer service so hard for some to understand.

Clearly the amount of money is small. I'm sure it's more about the principle for him than the amount at this point. Clearly Dunover is a long term member here in very good standing on the forum. Clearly confusion / miscommunication could be had with the now changed process. Solution: Make the changes and pay the $ 84.00. You end up keeping a good customer that you can trust not to be trying to screw the casino, and other members see it and have a bit more faith / trust in your casino.

I'm sure many businesses have rules that they follow but you better believe the rules change when someone like Bill Gates walks in. I use him as the extreme to make it easier to swallow and understand. When you have a clear cut solid good customer you make acceptations where they need to be made in order to build your customer satisfaction thus building your business. Especially when it's not really costing you much. Hell I can send him the $ 84.00 for you geez. Not saying give them the world or break all the rules, but in incidents like this one where clearly something was wrong and can easily be misunderstood, and the cost to your casino is so small, it just makes sense.....So much so that I feel retarded explaining it. It's like having to tell an adult the importance of breathing. You gain more than you lose or at least you would have. At this point that ship I'm sure has sailed.

Paying one member just cause he got alot of posts here and not paying others would be just plain wrong and on the verge of corruption. There has been alot of cases here the the casinos have broken their own terms(especially when it comes to blocking problem gamblers, or not processing withdrawals in time so they have been reserved and lost), where the conclusion has been that if the player won, he wouldn't have made an complaint, so why should this differ?

It would be a nice gesture of them to pay him his money ofcourse, but then they should also pay the other players who were in the same situation.

The lesson to be learnt here must be not to gamble away funds just cause one gets a no from the first line of support..
 
Paying one member just cause he got alot of posts here and not paying others would be just plain wrong and on the verge of corruption. There has been alot of cases here the the casinos have broken their own terms(especially when it comes to blocking problem gamblers, or not processing withdrawals in time so they have been reserved and lost), where the conclusion has been that if the player won, he wouldn't have made an complaint, so why should this differ?

It would be a nice gesture of them to pay him his money ofcourse, but then they should also pay the other players who were in the same situation.

The lesson to be learnt here must be not to gamble away funds just cause one gets a no from the first line of support..

The number one problem or at least a high priority one for casinos in those situations are scammers, and APs, with problem gamblers in between. I'm sure Max can confirm the fact that a great deal of the PABs he deals with are coming from players who are multi accounters, scammers, or whatever. When you have a clear cut case that a player doesn't fit into either of those category, and you ADMIT fault in the situation, then the logical thing to do is pay the player.

This has nothing to do with corruption. Many business decide on a daily bases who to bend rules for based on the given circumstances. It's part of doing business. How in the world you take that as screaming corruption is beyond me.

Contrary to what the world has told you just because one person gets something doesn't mean all should. Many people will be told no when requesting a NDB today, no matter how much they have deposited and how far down they are. Others will be told yes merely because they caught a rep who came to work in a good mood and he knew he was allowed to bend the rules. Welcome to the real world.
 
The number one problem or at least a high priority one for casinos in those situations are scammers, and APs, with problem gamblers in between. I'm sure Max can confirm the fact that a great deal of the PABs he deals with are coming from players who are multi accounters, scammers, or whatever. When you have a clear cut case that a player doesn't fit into either of those category, and you ADMIT fault in the situation, then the logical thing to do is pay the player.

This has nothing to do with corruption. Many business decide on a daily bases who to bend rules for based on the given circumstances. It's part of doing business. How in the world you take that as screaming corruption is beyond me. The logical thing would be to give the player an excuse and maybey a compensation, but the sum of this should be up to the casino to decide.

Contrary to what the world has told you just because one person gets something doesn't mean all should. Many people will be told no when requesting a NDB today, no matter how much they have deposited and how far down they are. Others will be told yes merely because they caught a rep who came to work in a good mood and he knew he was allowed to bend the rules. Welcome to the real world.

Whether to pay him or not it is the same as with other players who have played and lost, and then complain.. Would they have complained if they won a big win? Would it be ok to void the play if they won a 1 million jackpot?

Treating a customer different just cause he's well known are surely questionable business ethics. Sure it happends, but there no point of condoning it.
 
Whether to pay him or not it is the same as with other players who have played and lost, and then complain.. Would they have complained if they won a big win? Would it be ok to void the play if they won a 1 million jackpot?

Treating a customer different just cause he's well known are surely questionable business ethics. Sure it happends, but there no point of condoning it.

You're missing my point. The big question when a player complains is if he should have known about x prior to the mistake happening and is the player a scammer. In this incident we know the player to a large enough degree to the point of being able to say he is likely not a scammer. A player such as him is a lot different than a player who joins the forum this month and his first 5 post are all complaints about casinos.

Lastly we know the incident in question was something that needed to be fixed as admitted be the casino. When you combine the two you end up with a customer you can trust that got caught in an honest mistake caused by poor cs and bonus layout.

The situation you mention doesn't remotely begin to fit the same. And for the record yes I trust him enough to think he would have came here and stilled complained about the stupid setup. I've seen post complaining about pending periods where the player says he reversed and was able to increase his winnings but the post was still berating the casino for having a long reversible pending period. That's the big difference between him and these other new players you speak of. I say new because I've been here long enough to know that those who do what you're saying happens on this forum historically and almost exclusively have been posters with a handful of post and a join date which coincides with their complaint date.

There is a reason why 3dice or 32red would have long since paid the money and fixed the terms. And that reason has nothing to do with corruption. But you're right it does have a lot to do with business ethics. Too bad it seems some in this thread have none (no not directed at you).
 
Cleveland:

Thanks for the contributions but you are wasting your breath on 'spoton' because he is deliberately being obtuse and missing the point that everyone else grasped from the start. My complaint was about the site's failure to have adequate and complete terms and conditions at the time. Yes. eventually they updated them to be comprehensive and fair though frankly I find it quite extraordinary that it took them so long to do the right and honest thing.
I lost my (albeit small) profit due to incomplete terms aligned with the (alleged) impossibility for the casino to remove an unplayed bonus. I contacted CS and according to our flaming friend spoton I should have tried every other avenue before playing on. What spoton is deliberately ignoring is the fact that Konst the rep asked CS the same question as me and got the same answer, and on top of that he confirmed that the bonus could NOT be removed. So it transpired that whomever I asked would have given me the same answer - cannot remove bonus, you're stuck with it so play on......
The only thing I agree with spoton said is that I alone shouldn't be paid, but ALL those (and evidently there are plenty judging by other fora) affected who complained should be paid. No argument with that. But then we know that was the sneaky intent of NetBet (not to be confused with other casinos of a similar name) all along, until I came on here where they were/are seeking accreditation and kicked up a fuss about it, exposing the issue to all.
They now need to action a method whereby a bonus unplayed but already added can be removed, like the reputable sites have. This is an essential criteria of becoming accredited. We'll see how genuine their attempt at accreditation is by how long this takes.....

P.S. Konst - I know you feel annoyed that I made this thread without consulting you first, and that you can't be seen to lose face by paying me or any other victim of these missing terms. How about your site makes a donation to a Casinomeister listed charity of 100 euros - that converts to almost exactly the 84 pounds that I would have been paid. That means you haven't given in and paid me, but someone in need can benefit??
 
P.S. Konst - I know you feel annoyed that I made this thread without consulting you first, and that you can't be seen to lose face by paying me or any other victim of these missing terms. How about your site makes a donation to a Casinomeister listed charity of 100 euros - that converts to almost exactly the 84 pounds that I would have been paid. That means you haven't given in and paid me, but someone in need can benefit??


No answer from the Rep...

Any chance of this happening Konstantinous?

I think it's great that you suggested this BTW Dunover :)
 
Big cashout and good experience with Netbet!

I signed up with Netbet a month ago for the 10€ free welcome bonus. I really had fun with it, I had never seen these slots before, and they were quite cheap. And I kept winning...
But it seemed too good to be true, and when googling, I found Casinomeister and this thread. So I just kept on playing with my fun money. I was convinced that the slots were paying too much, because I was playing with bonus money.
The more I won, the more interesting this casino became, and i searched again, and suddenly this thread and the casino terms had been updated. I did not have to worry about playthrough requirements, so after more that two weeks, and now with 130€, I decided to give it a go.
Asked support to delete welcome bonus - no problem
Deposited 20$, no bonus. So far so good.
I now wanted to withdraw to my credit card, but couldn't, as my card was not registered. Decided to play a little, as I thought my card would be registered as soon as the deposit appeared in my bank. So played for a couple of days, and kept winning.
When the bank finally registered the deposit app. 3 days later, my account was up to 600€.
But the card still didn't appear, I contacted support, they left a note, and I made the withdrawal to my bank account.
They requested documents, I sent them. No 'document bonus'.
3 days later, I got a note that my withdrawal request was validated, that was for 20€ back to my visa, another 3 days and the rest 380€ was validated. Another 3 days (that is today), and they are in my bank account. And I still cant believe my luck.
I know you will think that I am trolling, this being my first post and all, but I really just wanted to share my good luck and very good experience. And to thank you for the update of the bonus rules, which really made this possible.
 
Last edited:
I signed up with Netbet a month ago for the 10€ free welcome bonus. I really had fun with it, I had never seen these slots before, and they were quite cheap. And I kept winning...
But it seemed too good to be true, and when googling, I found Casinomeister and this thread. So I just kept on playing with my fun money. I was convinced that the slots were paying too much, because I was playing with bonus money.
The more I won, the more interesting this casino became, and i searched again, and suddenly this thread and the casino terms had been updated. I did not have to worry about playthrough requirements, so after more that two weeks, and now with 130€, I decided to give it a go.
Asked support to delete welcome bonus - no problem
Deposited 20$, no bonus. So far so good.
I now wanted to withdraw to my credit card, but couldn't, as my card was not registered. Decided to play a little, as I thought my card would be registered as soon as the deposit appeared in my bank. So played for a couple of days, and kept winning.
When the bank finally registered the deposit app. 3 days later, my account was up to 600€.
But the card still didn't appear, I contacted support, they left a note, and I made the withdrawal to my bank account.
They requested documents, I sent them. No 'document bonus'.
3 days later, I got a note that my withdrawal request was validated, that was for 20€ back to my visa, another 3 days and the rest 380€ was validated. Another 3 days (that is today), and they are in my bank account. And I still cant believe my luck.
I know you will think that I am trolling, this being my first post and all, but I really just wanted to share my good luck and very good experience. And to thank you for the update of the bonus rules, which really made this possible.

So, your first post, and you saw fit to trawl down to this old thread........mmmmm.....

But, as Unofficial T&C's Editor, I do thank you for the recognition in bold above.
 
Dunover... I feel you have been 100% wronged and maybe in law. Morally, they have wronged you and there is no agree to disagree gonna be entertained on my part. The fact you went on to play off the funds to try and beat the next WR is irrelevant because you were wronged before that and that is the key point.

Walk into a shop...
Hi how much are 10 Benson
Hello, they are £4.50
///hands £5 /// gets no change
Hey, wtf, you owe me 50 pence !
Ah, well in the small print and there is a minute sticker on our door frame, above the door, just to the right, or is it left, I'm not sure, it clearly states that we round off to the more expensive pound.... Have a beautiful day.

Ethically, that is EXACTLY how legit this NETBET is. I saw an advert just now on TV and it mentioned NOTHING of this whole trick. Worse, if you or anyone else, including Konstantino (forgive spelling if applicable) are anything like me, you do not have time to read EVERY small print you are faced with. BUT like you lot, I will read and check out the TCs before depositing.

NETBET are the first I have seen who refuse to remove a bonus from the unplayed credit it is attached to. I hate that it is done and make my hate of that "feature" CON (that's what it is regardless of small print) very loudly known when it happens. I would have stopped right there and even gone legal methods to get my money back as I did NOT (here's the catch on them) give EXPRESSED AGREEMENT to any change in the value of my money. I believe small print cannot change value. I believe it is illegal to do this. If it is, trade agreements mean both countries have to abide by both countries laws.

Morally, NETBET, you have no right attaching anything to the value of my hard earned cash. As far as I am concerned, you owe Donover a massive apology and I insist you give him an instant cash credit of at least 50% of the winnings and if you wish for accreditation here at this AMAZING site that ONLY seeks to support COMPANIES "and" players, you would scratch everything that happened AFTER Dunover tried to fix the problem and credit Dunover the full amount.

Morally, as this site is based on law AND moral, you do the right thing and good things will follow you... do the wrong thing and you deserve the respect you have earned.

You simply have NO right to attach any value change to my hard earned money. Until I play and lose, it simply isn't yours. My bank, the law and moral knowledge would have (ok in hindsight for Dunover now) made me force withdraw that money back to my bank account and THEN pre cancel the bonus and then deposit again.

But that is a ridiculous thing to have to do, especially how you wish to have honour in your rebranded casino.

And ok, I present belief that what you have done may be illegal, I could be 100% wrong but I 100% believe in my heart morally, you have done a bad thing and should fix it. No accreditation for you if it were my choice and I would lose ALL respect for this site if they didn't agree.

The gambling industry is worth umpteen billions, if you want to be part of that and succeed fairly... treat us with respect......... had I not LEARNED to review review review, I would have gone through all of this and want to strangle you. I suffer from panic attacks and would have most likely suffered one because of what I call "BADMINDED MOVEMENTS". Would you be happy then knowing an ambulance may be called and my children may cry thinking I am dying, just because of your PISS POOR morally bad deal.

SMFH (shake my bleeping head) DO THE RIGHT THING !

I love this site.
 
SMFH (shake my bleeping head) DO THE RIGHT THING !
Did you not notice this thread is nearly 2-YEARS old? :eek:
I expect it was resolved ages ago - but I'm not about to read through the 123 posts before yours to find out! :p

KK
 

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