Roguish Beware predatory and deceitful bonus at NETBET.COM

[Konstantinos]

Hi,

please ignore the document bonus, i didn't say that everybody receives it

some players do, some others don't

there are and other reasons we send this bonus

Regards,
Konstantinos

 

[mrmark21]

This could work in your favour as you should get the document bonus and free chip bonus together, which is one less shackle for any potential withdrawal later on.

I'm more concerned about the rep's most recent response. But that's a good idea

 

[Konstantinos]

But I thought you said you don't ask for documents when people register? That is what you said. And you know I'm on this list because I mentioned I'm from Australia in my previous post.

So you DO ask for documents upon registration.

When you register, we dont ask documents , you make your registration in the registration form....

if you want to claim the bonus, as 6.7 points out, you have to send us the necessary docs.

 

[mrmark21]

When you register, we dont ask documents , you make your registration in the registration form....

if you want to claim the bonus, as 6.7 points out, you have to send us the necessary docs.

That's essentially the same thing. You told me that you don't request documentation. Which your casino is obviously going to need if a customer wishes to use a bonus. However you want to word your response is irrelevant.

Thanks for your input But now I'm addressing the other members on this forum... Is giving my documents to this ex rogue casino worth the NDB?

 

[Konstantinos]

Hi,

its not the same thing registration and bonus.

We don't ask you documents when you register. We ask you documents if you want to claim the bonuses

 

[Balthazar]

to be able make a withdrawal, you should had sent a request before make a deposit

Trust me, I've seen shitty T&C's before but this one takes the cake:

1- Meet wagering requirement
2- Request withdrawal even though you've not met all the conditions to get your money
3- Withdrawal on hold/denied
4- Deposit money
5- Get mandatory bonus
6- Get stuck with another bunch of T&C
7- Request from #2 kicks in?

I'd rather punch myself in the balls than deposit a penny at 770/NetBet. Shame on you Dunover.

PS: Could another casino offer a job to this Konstantinos guy to deliver him from his misery?

 

[mrmark21]

Hi,

its not the same thing registration and bonus.

We don't ask you documents when you register. We ask you documents if you want to claim the bonuses

This was my original post...

'Okay so i just signed up at this casino with the intention of trying my hand at the $10NDB only to be advised by the customer support that I need to provide my documentation before I can claim the NDB or any other bonus or even play at all. Australia (apparently) is on the list of countries that are on this list. Am I the only one that thinks its a little strange that this ex-rogue casino (that still haven't cleared up their issues) is requesting documentation upon registration? IMO not worth the NDB.'

In which you responded...

'We don't request documents upon registeration'

So you do request documents upon registration so customers on that list can use the registration bonus or any other bonus?

P.s. I think I just answered my own question giving my documentation to an ex-rogue casino is not worth a NDB.

 

[Konstantinos]

Hello,

ok let me explain better what happens

Registration NO documents
10£ bonus no-deposit WITH documents
200£ deposit bonus NO documents

Regards,
Konstantinos

 

[mrmark21]

Hello,

ok let me explain better what happens

Registration NO documents
10£ bonus no-deposit WITH documents
200£ deposit bonus NO documents

Regards,
Konstantinos

Okay why do you need documents for the NDB and none for the deposit match bonus? I mean I wont deposit now either way I'm just curious. Also why only certain countries?

 

[Konstantinos]

Hi,

we have issues with some countries with mutliple accounts (bonus seekers) that opened and used many accounts just to use this bonus

Regards,
Konstantinos

 

[mrmark21]

Hi,

we have issues with some countries with mutliple accounts (bonus seekers) that opened and used many accounts just to use this bonus

Regards,
Konstantinos

So your saying Australia has a high amount of fraud?

 

[vinylweatherman]

So your saying Australia has a high amount of fraud?

Obviously yes.

It just means that fraudsters have to pretend to be from a different country now, one not on the list.

The responses in general show the operation is "messy", with one hand not knowing what the other is doing.

Now, if the document bonus is not automatic, but discretionary, it means that where a player receives one that locks in an available withdrawal with further WR, it has been a deliberate act by the casino, rather than the result of an automated system.

There is also a benefit to having to send in your documents prior to being allowed to play, as it means the casino can no longer deny the withdrawal due to issues with documents, and having documents on file will also mean that the first withdrawal will not be delayed due to the KYC process.

Of course, now we have a thread for Google to find that associates the new NetBet brand with some roguish behaviour, and not only will this warn players, but it might wake up iNetbet's lawyers as there is the danger that confusion over the very similar names will lead to iNetBet getting tarnished over this.

We had the case of 32Red vs 32Vegas, where 32Red took action over the similarity of name leading to confusion among players, which lead to issues with 32Vegas being wrongly attributed to 32Red. 32Red eventually went to court and won £1 million+ in damages, and forced 32Vegas to cease using the name. iNetBet's lawyers will be aware of this case, and may already be considering whether it's worth taking action against the use of NetBet as the brand name for an online casino.

 

[Konstantinos]

So your saying Australia has a high amount of fraud?

Hi,

did i say that or you receive my words in the way you want?

we accept players from the most countries, but if from some countries we have unexplained increase of registrations that its not caused by any running campaign then we ask these documents for the no deposit bonus. The players that want to deposit though can claim the welcome bonus

Regards,
Konstantinos

 

[vinylweatherman]

Hi,

did i say that or you receive my words in the way you want?

we accept players from the most countries, but if from some countries we have unexplained increase of registrations that its not caused by any running campaign then we ask these documents for the no deposit bonus. The players that want to deposit though can claim the welcome bonus

Regards,
Konstantinos

It's just another way of saying the same thing. You imply that Australians can't do their own searches for casinos, and that without campaigns, you should not be getting an increase in players unless there is "something fishy going on".

Instead, you should consider it a blessing that it works out cheaper to attract players from Australia.

You also have to consider what campaigns are being run by your affiliates, as this may explain why you get a surge in players. You ARE in fact "running a campaign", the $10 free chip, and it's the kind of campaign that affiliates know drives traffic, and also encourages the less moral affiliates to engage in spam, something they will never admit to doing, but something that will generate widespread awareness that there is a free $10 chip on offer for a brand new casino. Many players made aware through spam will be wise enough to know not to click the link, but navigate to the site themselves to check and claim the offer, thus you will not be seeing any affiliate tags.

No matter how you promote, or not promote, a free chip is bound to generate a surge in traffic, much of which is only interested in taking a shot at the free chip and moving on, rather than becoming a regular player.

 

[mrmark21]

Hi,

did i say that or you receive my words in the way you want?

we accept players from the most countries, but if from some countries we have unexplained increase of registrations that its not caused by any running campaign then we ask these documents for the no deposit bonus. The players that want to deposit though can claim the welcome bonus

Regards,
Konstantinos

No you didnt say that. Was just a question to which VWM gave a rather good detailed answer. On the other hand I dont know if I like being accused of receiving your words in the way I want. But I'm just going to attribute that to your english writing skills

 

[Shorty]

I played there yesterday too.
I deposited 10 EUR + 100% match to try out their slots and i had luck from the start. Got a 200 EUR feature on Dragon Slot from a 0.60 EUR bet and tried to clear the WR. I played for hours and then i was looking how much of the bonus i played and i couldnt find it. There was just 10 EUR shown as Bonus on my balance the whole time. Live chat was offline so i couldnt ask them and played it all back in hope to make the wr but i busted out. Never again.

 

[Konstantinos]

Hello,

the issue with the bonus and the TC will be solved in a few days

a new bonus will be available, new TC and the players will be able to choose if they want to accept or refuse the bonus

i think in the next few days will be ok

Regards,
Konstantinos

 

[dunover]

Thanks People.....

.......thanks for your replies CM members, it feels good to know I'm not alone in thinking this stinks to high heaven.
I've got to pop out now, but will reply to some of the salient points raised by Nifty, KK, VWM, Marky etc. later this evening.
Cheers.

 

[dunover]

Hello,

the issue with the bonus and the TC will be solved in a few days

a new bonus will be available, new TC and the players will be able to choose if they want to accept or refuse the bonus

i think in the next few days will be ok

Regards,
Konstantinos

Brilliant. How does this help those already mislead by your site? How on earth can you come on here and basically say your terms were inaccurate previously, as if it is something trivial? Amateurish.

 

[dunover]

Last post before PAB - replies to those who've helped.

Thanks again people. I think despite losing only the £84 I should have been able to cashout or even the subsequent £20 I was conned into depositing, PAB is the right way to go. This situation should not be allowed to happen to others, and if I fail to act then it may again. I will reply to people in order of their replies, and then PAB. Thereafter in accordance with the rules, I will not comment further.

Tirilej - Thanks, i forgot they were once rogued.
Mattsgame - Yes, it appears little has changed as you say.
Chayton - Yes, it appears so (from slow w/d's to not being able to w/d at all..)
Nifty29 - I won't report the post alone, but do it via the PAB process. Cheers.
KK - Yes, I will do a PAB.
Konstantinos - I have yet to make up my mind if your chat with 'Caithlyn' is serious or not.
VWM - Thanks, and you are correct, the terms deliberatey don't include information about having to meet a second WR plus the rep's reply is full of holes and leaves little hope for CS there.
MisterBJ - Yes, I agree allowing me to w/d the 84 would be how it should work and that it didn't is definitely rogueish.
mrMark21 - you had a lucky escape, leave well alone!
Balthazar - Yep, shame on me for being dumb enough to trust a site with a rep on here. As you say the terms are ridiculous but taking them at their word I should have been OK. My point is what the terms DON'T say in regard to this NDB. It seems live chat drip feeds you arbitrary terms and conditions as you go along...
Shorty - Yes, like myself you had no idea or way of checking if you had met the WR, or how far you had to go. I worked it out from the comp points, which are 5 for each £1 you wager on slots. I had over 2000 so knew I hit WR, although as you can see from my live chat with their CS this is beyond their comprehension.

OK, I'm bypassing the rep (sorry Konstantinos) because too much seems to get lost in translation as he is not a native English speaker as Mark pointed out, not his fault I know. In fact I feel he has a hard job because he is in the impossible position of trying to make a silk purse out of what we know to be a pigs ear. I accept my fault in all this for playing there in the first place. The latest nonsense is an e-mail I received today (after requesting my account closed via their site unsurprisingly) whereby they are concerned for my problem gambling!! I mean, my closing my account would never be to do with the terrible experience I had there, would it?

My points are that the terms are incomplete and are at present at best disingenuous and at worst predatory and dishonest. Konstantinos had even admitted they are wrong in places and need updating.

1. Following the NDB terms as I did, and as you have seen in my OP, there is no mention of any further WR for another sticky bonus after you deposit. Nowhere does it state that the NDB is tied to another automatic (according to their CS) non-removable bonus.
2. Nowhere does it say that the onus is on the player to contact CS BEFORE they deposit in order to w/d their possible winnings from the NDB.
3. Any accredited site should be able to remove a bonus, if untouched, at a players request. They didn't.
4. Can we be sure (I didn't get that far obviously) that the 'documents bonus' wouldn't affect your first w/d by putting further WR on your account when you have already cleared the last WR and have withdrawable funds?
5. Your site has no statement of remaining WR to assist the player - BIG omission not becoming of a respectable casino.

PAB submitted today 17:40 no further comments from myself. Cheers, dunover.

 

[ChopleyIOM]

Coming to this thread late so nothing of substance to add, except to say that it amazes me that casinos such as this get any business at all, especially from a (usually) wise chap such as dunover!

I'd never deposit at this kind of place in a million years anyway, so dunover's experience doesn't change anything for me, but it may prove instructional for others. (NDBs don't interest me either, the old adage 'you don't get something for nothing' kind of sums it up for me.)

I do feel a bit sorry for the rep in all honesty, it must be hard when your job is to defend what is effectively a lying and dishonest operation.

 

[lotusch]

Never ever saw comments from a casino rep like this one.
Total lack of interest in the ongoing issue with Dunover,only talking about vague t&c's on their website.
Omg,I would not even think one second signing up for crap casino's like this.
They give the business a bad name.

This rep should read and learn from the real deal reps on this forum.
The people who do care about their customers as it is their business and their income.
This "casino" is only there to fill their pockets and deliver no CS whatsoever.
As I am in CS myself for years and years I despise approaches towards customers as from this crowd!
A casino like this should be avoided by all means by everyone.

Wonder how they attract players anyway allthough I am sure it won't be that much... :lolsign:

Good luck with the PAB Dunover!

 

[Balthazar]

Balthazar - Yep, shame on me for being dumb enough to trust a site with a rep on here. As you say the terms are ridiculous but taking them at their word I should have been OK.

I'm pulling your leg here since (I believe) no big amount of money is at stake but it's a former rogue casino rebranded with a stolen name and logo ffs.

Never ever saw comments from a casino rep like this one.

Don't grill the rep please. It doesn't look like it but I'm restraining myself a lot to talk about 770 because he's here and I respect him as a person. His job isn't easy and he has been thrown to the wolves by defending this casino here. I do hope that he finds another job ASAP.

 

[Konstantinos]

Hello all,

I didn't reply because dunover made a pab so I need to be informed from Max first

@Balthazar, I was thinking to say thank you by offering some drinks (kidding), but it came an idea to my mind. If you want, gather 20-30 people from CM and let's have a discussion together one weekend. I will ask for a budget, I will put the hotel for all of you (maybe and "some" bonus chips in one of our partner land casinos in one European city) and lets go all together and speak for all these issues

Players and me....

Everyone who is interested let me know and I will try arrange it.

No deposit on Netbet. I don't want none to make a deposit. Lets try have a mini-congress

Let me know your ideas

Edit PS: If Bryan and Max agree to make this suggestion/proposal.

Regards,
Konstantinos

 

[psmith2020]

i open a account up today through a link for 20 no deposit is was really a 10r thats fraud

when i opened the account there was not even a mention of a no deposit bonus

another one for the junk pile