1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint Betfred Not Paying £7.5k Win Due to Single Mistaken Bet

Discussion in 'Casino Complaints - Bonus Issues' started by cheekydancer, Jun 19, 2013.

Thread Status:
Not open for further replies.
    Jun 19, 2013
  1. cheekydancer

    cheekydancer Dormant account

    Occupation:
    PA
    Location:
    London
    I signed up to Betfred yesterday, deposited £1,000 and got a £500 bonus. I read all the terms and fully understood I couldn't bet 20% or more of the bonus.

    As I was changing the slot bet so I would bet less than £100 it done a spin of £110. I'm not sure how it spun, they said it wasn't an error on their side, but I am thinking I may have pressed a button on my keyboard (is this possible?). Anyway, I didn't win a penny on that spin.
    I immediately changed my bet after this to be under the 20% rule, and continued to abide by the rule for the whole wagering.

    Now, despite me not winning a penny on my bet, and it clearly being an error on (my?) part, they are now not paying my £7.5k win. I'm distraught and in tears.

    What are your thoughts on this term? Surely it is there to stop people winning too much, isn't it? So why are they applying it to me when I won diddly squat from the bet?

    Betfred are saying the same thing happened here - http://www.casinomeister.com/forums...085-betfred-confiscated-my-2600-winnings.html - but that is completely different as the guy WON with his bets, and bet over the 20% the whole way through.
     
  2. Jun 19, 2013
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    At the end of the day, harsh as it is, you breached the bonus terms. They are within their rights. Whether you accidentally pressed a key (possible, usually the space bar to raise bet) they can't take your word for it, it's impossible to prove. Whether the spin won or not is irrelevant. The rule in in place to stop 'blockbuster betting' whereby somebody in your position made say 3x 500 bets and hit a bonus round or 5OAK win which from then on would make the bonus almost certain to meet wagering requirement.
    The idea is usually to extend gameplay, and secondly in many cases trap your cash deposit into an EV- chance which favours the casino.

    It's like being done for drink driving by a fraction and saying to Police 'I accidentally had an extra sip of wine'.

    Sorry, but another thing, if you are in 'tears' that surprises me; someone who can deposit a grand as a new player at a site must certainly be in a position to lose it - otherwise, there is a problem.

    You haven't said whether Betfred are voiding your play due to a breach of the bonus terms, and refunding your deposit only. In that case, no reason for tears, you are back to square one and can chuck the grand away somewhere else where they offer you 50% + bonus.
     
    6 people like this.
  4. Jun 19, 2013
  5. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    That sucks to be honest! :(

    It happend to me once on Netent slots beacuse the max button is so damn near and you will sooner or later accidentally press it. I didn't breach any terms but I lost nice chunk of money.

    The only tip I can give is either not to take a bonus or take a bonus without max bet. Not much of help but I will not be a prick and write you breached the terms therfor your fault.

    Also did you talk with Betfred and tell them about the mistake? Maybe they can meet you halfway?
     
    1 person likes this.
  6. Jun 19, 2013
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No need for the offensive insults. He did, that's why they aren't paying him.

    If I was a 'prick' I wouldn't have read the OP's post properly and therefore missed the fact he's already talked to them, like someone just has......ahem....cough...
     
    1 person likes this.
  8. Jun 19, 2013
  9. cheekydancer

    cheekydancer Dormant account

    Occupation:
    PA
    Location:
    London
    The drinking analogy isn't really the same as it's quite easy to mistakenly do a bet. And it's clear I did as I immediately changed my bet and continued with that bet. You can't mistakenly have a drink of wine, like you said.

    By the way I'm a girl, not a guy. Maybe that is why I am in tears. Also, I don't win £7,500 every day, although I have won a little bit more a couple of times, and been paid out with no problem.

    Your point about 'blockbuster betting', that is my point. The rule is there to stop people winning big. I didn't win. Not a penny. And it was clearly a mistake.
     
  10. Jun 19, 2013
  11. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    I've done this - it's very easy to accidentally hit the wrong button or just make an honest mistake . I once bet £120 on a single line playtech slot when I thought I was betting £10 by hitting max play.

    Probably it would have been better to have stopped when you realised you did it and got straight onto support and explained the mistake. In any case, if it's just one spin, you'd hope the casino would be a little more understanding.

    I hope you manage to sort this out with them as it's not nice. I guess they could argue the 20% limit on £500 was pretty high and you still exceeded it.

    Out of interest, what did you win on?
     
    1 person likes this.
  12. Jun 19, 2013
  13. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    I didn't even tought about your post and I see your point if you got offended wich was not my intention (belive it or not). So for that I am sorry.
    I also didn't read OP's post properly. Mistakes happens like hitting the max button.

    We all know that she made a mistake, I belive she made an honest mistake and what is done is done. So instead we can swap some ideas how to prevent these types of things like if the casinos could give some sort of warning box when you press max bet button for example.
     
    1 person likes this.
  14. Jun 20, 2013
  15. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    The reality is, bonuses shouldn't be taken by people looking for fun and entertainment out of casinos. They should really only be taken by individuals with the intelligence and skill to exploit them.
     
  16. Jun 20, 2013
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The reality is.....you're way off.

    It completely depends on what you want out of your gambling.

    If your sole purpose is to win, then you should absolutely be skilled at working out whether bonuses are +EV and only take the bonuses that meet that criteria. Otherwise, they shouldn't take them.

    If your sole purpose is to play as long as possible, then you should absolutely take a bonus every time. Its common sense.

    If you want a mix of both, then obviously you need to compromise at some point.

    In any case, your statement is erroneous, although it is nice to see a second sentence in there.
     
    4 people like this.
  18. Jun 20, 2013
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's just a predatory business, no different to the traffic warden that pounces when you are a minute late getting back to the car.

    It seems that all softwares like to design this "max bet mistake" into their games by making the most dangerous button as close as possible to the most used one. I expect most hope players won't notice that they are betting more than they thought they had set up. The opportunity to confiscate winnings from such a mistake is more recent.

    A less predatory outfit would look to see whether it was likely to be a mistake, or a determined effort to beat the system. A single mis-spin followed by a correction to the regular stake should be seen as a slip. It's the several spins where the player only seems to notice after a big win that is more likely to be an attempt to beat the system whilst pretending it was a mistake.

    I think Betfred are well known for predatory enforcement of the smallprint over relatively minor mistakes. To them, it's not a minor matter as it saves them 7K.

    The benefit of contacting them as soon as the mistake is made is that they will have to put in writing what they are going to do about it (use email, not the phone or chat). This makes it harder for them to change their mind if you later go on to win without making further mistakes.
     
    1 person likes this.
  20. Jun 20, 2013
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well I've heard it all now LOL.

    It's the casinos fault that the player made a bet larger than the 20% allowed because the max bet button is too close to the other buttons. Right.

    Out of interest Vinyl....can you please give me an example of a slot that would produce a $110 spin by pressing "max bet". Seems an odd amount don't you think? Looks more like the players SELECTED less lines than the max to me i.e. to increase the variance i.e. to...oh I don't know....try and beat the bonus?

    I actually don't think this is a case of accidentally hitting "max bet" at all, especially since the OP didn't even mention it and the bet suggests it wasn't. Seems more likely to be an accidental hit of the "space" bar to me......so now would it be the keyboard makers fault for making the space bar too close to the other keys? Same logic.

    Once again, in your haste to blame the casino, you have overlooked obvious and logical facts and information. In other words, you're making stuff up again.

    If the player can name the slot, we can know for sure.
     
    1 person likes this.
  22. Jun 20, 2013
  23. petr1

    petr1 Banned User

    Occupation:
    Nothing
    Location:
    Finland
    Betfred should pay the customers and stop making excuses. If you can't make a system that automatically forces bet limits while playing a bonus, you can't expect players to never do mistakes.

    This is Betfred abusing their own rules to confiscate winnings.
     
    3 people like this.
  24. Jun 20, 2013
  25. cheekydancer

    cheekydancer Dormant account

    Occupation:
    PA
    Location:
    London
    You are right nifty, I must have pressed the spacebar. I'm not blaming anyone else, it's my fault.

    However, the point is that is was clearly a mistake (as I corrected it straight away) and most importantly, I didn't win anything from my mistake (so even if it was on purpose, it didn't make any difference). Surely the max bet rule is there to stop people winning big, isn't it? I didn't win big, I didn't win a penny. So no harm done... Surely sommon sense should prevail here, don't you think?
     
  26. Jun 20, 2013
  27. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    First of all, when I deposit $1000, I never, ever, take a bonus (50% is not much anyway IMO), unless there are no max bet restrictions and WR are within reason (don't know of such a place, anyone?).

    Strictly speaking, the OP broke - and I believe erroneously - the dreaded max bet rule. However, the fact that it involved one single spin, as VWM pointed out, leads me to think that it was an honest mistake. And yes, the OP should have contacted live chat immediately after this happened.

    On the other hand, Betfred obviously rather saves 7K than giving a player (and not a low roller at that) the benefit of the doubt. Not a smart move in terms of customer retention and PR... Players reading this thread may think twice when accepting a bonus (especially high rollers) or avoid this casino altogether.
     
    2 people like this.
  28. Jun 20, 2013
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's no ones fault, just a mistake.

    The traffic warden in my example is doing nothing wrong, but it's the type of predatory behaviour that alienates the voters from the government.

    It's the fault of the industry that they designed this button to be in such close proximity to the spin button. If the button didn't exist, or was in a different part of the screen, such errors would be very hard to make.

    Having these undocumented "hot keys" can cause problems too. Space bar is often max bet at Microgaming, but NOWHERE is this documented.

    Every typo one sees in this forum is someone hitting the wrong key by mistake. This shows how EASY such an error can be made. At least here it can be corrected, not so easy to pull back a bet.

    If Betfred want to alienate players, that's their choice, but they can't complain when this gives them a reputation of taking the maximum profit from the most minor mistakes, and in turn makes players wary of playing there.

    You have already made the assumption that the player is trying to pull one over on the casino, which is the same sin in reverse that you accuse me of, which is assuming that casinos don't ever make mistakes, they try to screw players.

    If casinos make mistakes, they shouldn't expect to be treated any better than they treat their players who make mistakes.
     
  30. Jun 20, 2013
  31. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    That's cool.

    My idea of common sense would have been to stop playing immediately, contact the casino, and wait for an answer in writing. Either they would have said "no problem....continue" or they would have said "sorry...you broke the rules. We are going to reset your balance to your starting point". In both cases, you would be better off right now.

    The fact that you kept playing tells the casino that you were hoping they wouldn't notice and you'd get away with it....pretty much every casino is going to see things this way. A good operator will just say OK no problem IF you contact them right away.

    The other problem with bending rules is that if you let it go for one spin over max, then you really have to let it slide for two, since its only one more than the other guy, etc etc until there may as well not be rules.

    Also, 20% max on such big bonuses is actually pretty generous.
     
    4 people like this.
  32. Jun 20, 2013
  33. cheekydancer

    cheekydancer Dormant account

    Occupation:
    PA
    Location:
    London
    Now looking back, obviously I should have contacted them.. But I honestly thought as I didn't win anything it wouldn't make any difference.. And you know how it is when you're gambling, you don't want to wait about for things like that.

    It wasn't about pulling wool over anyones eyes, as there was nothing to see - I didn't win a penny from the bet.
     
  34. Jun 20, 2013
  35. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    That is also a very good point, then there would be no meaning of having the rule.

    I belive it would be better it there would be some sort of a warning box like if you bet over the limit you will lose your bonus or just a warning.
     
    1 person likes this.
  36. Jun 20, 2013
  37. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Honestly I really don't understand anyone who takes a bonus, especially on a $1000 deposit, I avoid them like the plague.

    However there should defo be a system in place to stop these sort of errors.

    OP if I was you I would cut my losses and run, if you can afford to be depositing that sort of money there is only going to be one loser here and that is Betfred, take your custom elsewhere
     
    2 people like this.
  38. Jun 20, 2013
  39. bvu2011

    bvu2011 Dormant account

    Occupation:
    In transition lol
    Location:
    Wherever I go, there I am!!

    I have mistakenly hit the bet max button, once in tournament mode in which I won and once in real in which I lost. So sorry this has happened with real money, it doesn't make anyone feel good. And just for the record, I do not drink. I have mistakenly clicked many wrong things in my many years of using computer technology. Thank god for Microsoft Office Word when I was typing up research papers. It is inevitable to make at least one, two, or three mistakes when typing 30-40 page research papers. And as far as online gambling and using a mouse etc. It can happen just as well. So sorry!
     
Thread Status:
Not open for further replies.

Share This Page