Bonus Complaint Betfred Not Paying £7.5k Win Due to Single Mistaken Bet

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The drinking analogy isn't really the same as it's quite easy to mistakenly do a bet. And it's clear I did as I immediately changed my bet and continued with that bet. You can't mistakenly have a drink of wine, like you said.

By the way I'm a girl, not a guy. Maybe that is why I am in tears. Also, I don't win £7,500 every day, although I have won a little bit more a couple of times, and been paid out with no problem.

Your point about 'blockbuster betting', that is my point. The rule is there to stop people winning big. I didn't win. Not a penny. And it was clearly a mistake.

You didn't win a penny on that spin but if the term is there they will pounce on it. What does seem strange is the size of the bet ie 110. Was the slot a 20-liner, 30-liner or something else? To bet 110 its more likely you are betting 22 lines at $ 5 per line or maybe 11 lines at $10 per line. That does mean you adjusted the number of lines, albeit accidentally. Then it is not the casino at fault but your rather your accidental pressing on the button adjusting the lines. Of course it could be something else. What we need to look into is how the single spin of $110 occurred. Should it be a technical fault then its a software problem and the casino cannot fault you for it.

So first you need to tell us which slot it is and then let members who have access to Playtech software air their views.
 
Actually is wasn't £110.. It may have been £120, I'll have to check. I increased the coin value and was in the process of reducing the amount of coins when it spun.
 
You may have answered this already. Have you contacted Aaron the Betfred rep here at CM ?

sometimes you may be unlucky with the person who looks at your case, i had trouble getting verified there sometime ago. Turned out that some guy at the security department was being difficult.

I do agree with Nifty that rules are rules even if they seem unreasonable, you did agree to them. And you should have stopped playing immediately and contacted support.

But what is done is done, so i would advise you to contact the Betfred rep and ask him to look into it.
 
I have to say I'm in agreement with Nifty on this one, since you noticed when it happened, you should have stopped playing and asked support - Betfred has live chat so there wouldn't have been a long delay.

Sucks though. Did they give you your deposit back?
 
I know that the space bar did not play a role in this scenario, was merely responding to VWM pointing this out for MG games. Fair enough what you said. I think though that the casino should give the OP the benefit of the doubt.

I partly disagree with your take on "advantage players". An advantage player would most certainly not by mistake make one single bet that exceeds the max bet size for a given bonus and I think a 50% bonus on such a large deposit is not much of an advantage either.

OK. Ill say it more more time because you didn't read it the first time

The space bar, depending on the software, and whether hotkeys are enabled, USUALLY operates as a SPIN button. VWM was banging on about MAX BET buttons and it was the casinos fault because they "deliberately put it near the spin button" presumably to "trick" people like the OP.....the OP broke the terms with a NON maxbet spin,so as usual, it is irrelevant and erroneous. He was looking for a reason to blame the casino and excuse the player, and it backfired.

Its not my "take" on APs. It's what they DO. Anyone is liable to make a mistake, and APs are no different. The distinction is that, because they often sail very close to the wind, their mistakes tend to break the rules more easily and more often.

I did NOT say that APs deliberately make bets over the max limit to get more advantage or whatever it is you're saying that I supposedly said.....obviously that would be stupid, and smart APs (which is most) are not stupid.

I also did NOT say that the OP WAS trying to "cover up"....I said that is what the CASINO will think. Big difference.

Honestly, I wish people would READ stuff before they go off arguing against stuff that wasn't even said in the first place.

If the CASINO wants to let it slide....great! It doesn't seem deliberate, so fair enough. My point is that they're not obliged to, and shouldn't be bagged if they don't.

It seems the same people want every rule in the THEIR favour to be followed to the letter, but when it is NOT in their favour they want exceptions to be made. Its actually quite childish.
 
Ok thanks, I've sent him a PM. Hopefully he's reasonable and can see common sense. Thanks

It doesn't matter as to whether he's reasonable or not. Its up to casino management to decide whether its worth the bad publicity it could possibly generate against the amount involved. The way I see it unless its a technical fault on the software's part you are SOL. They wont pay you as they have a much stronger hand than you. This is especially so when you did not inform support of the error immediately. For 7500 I wont care a damn about your ravings and rants if you had pressed the wrong buttons and contravened the bonus terms. Remember your intentions can only be guessed. They cant be proven.
 
I have to disagree and say my intentions can be clearly seen. Why else would I change the bet straight away?

Also, regardless of my intentions, the reason for the rule is to stop players winning big from those bets, which I didn't do. The fundemental issue they are trying to stop didn't happen, although techincally I did break the rule. All I am saying is for them to look at the real problem they are trying to stop and use common sense.

I've played at Bet at Eu before and they have the right approach - increase the wagering by 10 times the amount of any wins obtained from overbetting. Problem solved.
 
I think it is relevent if I won or not on the bet. If I was trying to 'get away with it' I would be stopping when I won from the bet. I wouldn't lose, then change my bet to be within the terms, I'd continue to bet until I won.

The point I am making is that there is a reason for the max bet rule. It's to stop players winning big, which I didn't

Its to stop APs placing huge bets to supersize their bankroll and then grinding out the remaining WR.

Whether the bet actually won or not is irrelevant insofar as the terms are concerned I.e. it doesn't state "WINNING bets over 20% are not permitted". The reality is that you COULD have won....you didn't know it was a losing bet until after you made it.

What if you had won your bet back, or won half of it back, or even won $50 over your bet? Judging by your actions and point of view, I'd say its quite possible you would have continued on thinking "oh well it was only $xxx it didn't make much difference"...and you would be in the same pickle you are now. Hence, the fact that it was a losing bet IS irrelevant.

What if you had won $5000 or something? I wonder. Did you have a point in mind at which you would stop and contact support? Again, based on your posts thus far, its reasonable to assume that you would have said to yourself "well its only one bet....they can always just take that $5000 back...ill just keep playing".

The more one thinks about it logically, the less relevant the outcome of the bet becomes.
 
Honestly, if I had won anything, I would have contacted support 100%. It's only because I lost I just considered it irrelevant and an obvious mistake.
 
I have to disagree and say my intentions can be clearly seen. Why else would I change the bet straight away?

Also, regardless of my intentions, the reason for the rule is to stop players winning big from those bets, which I didn't do. The fundemental issue they are trying to stop didn't happen, although techincally I did break the rule. All I am saying is for them to look at the real problem they are trying to stop and use common sense.

I've played at Bet at Eu before and they have the right approach - increase the wagering by 10 times the amount of any wins obtained from overbetting. Problem solved.

Given you were playing at BETFRED not somewhere else,did you READ what would happen if you DID "overbet"? If so,you would know the consequences. My guess is that you didn't, and just expected them to be the same.

The fact you admit you've done it before at other casinos suggests that you are an AP, in which I case I have no sympathy for you, as you play bonuses "on the edge" and should expect to occasionally fall over. What's even more interesting is that you've been caught breaching a term that only exists at online casinos because of APs like yourself.

Oh the irony.
 
Honestly, if I had won anything, I would have contacted support 100%. It's only because I lost I just considered it irrelevant and an obvious mistake.

If you made an honest mistake you contact support right away. You are trying to make up an excuse for not contacting support by saying you didn't win on the spin. Where in the terms does it say you void the terms only when you win on bets exceeding 20% of the bonus? Trust me, you are possibly chasing a lost cause. I doubt whether even an operation like 32RED would allow this.
 
I'm sorry Nifty but now you are quoting things that were never said.

I never said I had played at Bet at EU, let alone break their terms. I just said I was aware of their term, which is what you encourage people to do, looking at some of your posts.

You have come to the conclusion that I am somehow an 'AP' and you don't have sympathy for me. Another assumption, which you have discouraged in this thread.

Edit: Ok I did say I had played there, but I honestly can't remember if I did now. I DID read their terms though, and I definitely didn't break any of them.
 
I'm sorry Nifty but now you are quoting things that were never said.

I never said I had played at Bet at EU, let alone break their terms. I just said I was aware of their term, which is what you encourage people to do, looking at some of your posts.

You have come to the conclusion that I am somehow an 'AP' and you don't have sympathy for me. Another assumption, which you have discouraged in this thread.

Edit: Ok I did say I had played there, but I honestly can't remember if I did now. I DID read their terms though, and I definitely didn't break any of them.

I apologise for saying you had "done it before". It was a mistake on my behalf.

However, based on your playing style and points of view, I'll stick with my opinion that you are an advantage player.....nothing particularly wrong with that in itself, except that APs are the reason ALL of us have to read through and abide by draconian amounts and types of rules i.e. because APs spend day and night looking for loopholes and ways to exploit them. If APs/you stick by the rules and win....awesome...good for you....but don't expect everyone is going to start sobbing and saying "oh that poor player" when you make a mistake in your calculations or "accidentally" bet too big.

The problem that APs can run into....and you have done it here....is that they play large coin values on low numbers of lines to increase the variance etc and try to beat the bonus, which leaves themselves open to "accidents".

For example, if an average Joe is playing a 30 line slot 30 lines at 5c coin value @1 coin per line ($1.50), and hits max bet by accident, the spin will be $15 (30x 5c x 10 coins per line) and they will almost never fall foul of the bonus terms.

However, an AP playing 15 lines on the same slot at 50c coin value @10 coins per line ($75 per spin) to stay under the max limit, and hits max bet by accident, will end up with a $150 spin which will almost always break the terms.

So, you can see why there is an inherent danger in that kind of play (which is very common amongst APs). Whether you actually ARE what I would call an AP or not, that kind of play increases your risk or breaking the rules by a huge margin....but I am sure you know this already.

IMO, you knowingly take the risk, which you did by playing close to the "line", then you take the consequences when something goes wrong. Accept it was down to you one way or another, and move on. After all, it was only 7.5 x your deposit. I wonder if there would be as many people supporting you, or even if you would have bothered posting, if you had deposited $20 and you were out $140. I doubt it. The amount should not matter.....if you're going to deposit $1000 at a time, make sure you take precautions if you can't afford to lose it due to "accidents". Or better still, at that other place where they make you wager 10x the extra bet or whatever. I believe 32Red does something similar but it is 100x your total winnings, which is better than losing the lot...but you made the choice to play somewhere that doesn't have such rules, and that is YOUR problem.

"Distraught and in tears"?. Please.
 
Trust me Nifty I am extremely upset. I'm not skint, but £6.5k taken away from me is upsetting.. I could have gone on an amazing holiday with that... the most upsetting part is I know this was avoidable..

It seems that anyone could be an 'AP' sometimes when they just happen to bet a certain way, and other times they are not. Anyway, the point is not really relevent to the issue. I like to take bonuses if they are offered and I like to bet big. Does that make me an AP? I've never had any problems before at casinos. I am even a VIP at BoylesCasino.
 
Normally I feel bad when someone gets caught by a predatory term but in your case OP it's pretty hard because someone who plays slots @ $100/spin is either very wealthy, very stupid or a bonus abuser.
 
Normally I feel bad when someone gets caught by a predatory term but in your case OP it's pretty hard because someone who plays slots @ $100/spin is either very wealthy, very stupid or a bonus abuser.

It was in sterling pounds which makes it even more astonishing. That would equate to more than $150 per spin.
 
What should I have been betting? Thought it was standard to bet around 5-10% of your balance?

Standard? Hardly. More like 1-2% of you're balance.

I encountered a similar issue at Inetbet where they decided to confiscate all my winnings due to an obvious mistake. I of course dont play there anymore. You gave an online casino a reason to confiscate youre winnings when you accidentally (possibly) broke the T&Cs.

I'm hoping youre next spin is a good one :)
 
What should I have been betting? Thought it was standard to bet around 5-10% of your balance?

5-10% per spin is almost suicidal for the bankroll :eek2: mind you but i wouldn't bet 10% even if i played single deck black jack.

But in same time i have seen many people who don't know how to play, play max bet because "you can win the maximum prize"

for more "advanced" slot players 0.50 - 3% of bankroll is normal, some people raise bet after few good hits to see if its hit more.

And for your case i would talk to betfred before saying too much here. Hope both part come in agreement.

and for the max bet rule, i have also come across it on playtech once, since they have max bet at default every time i start new game. They should really block accepting bet if they have rules that can make these kind of situation and set the slot at max line minimum bet.

GL!
 
OK. Ill say it more more time because you didn't read it the first time

The space bar, depending on the software, and whether hotkeys are enabled, USUALLY operates as a SPIN button. VWM was banging on about MAX BET buttons and it was the casinos fault because they "deliberately put it near the spin button" presumably to "trick" people like the OP.....the OP broke the terms with a NON maxbet spin,so as usual, it is irrelevant and erroneous. He was looking for a reason to blame the casino and excuse the player, and it backfired.

Its not my "take" on APs. It's what they DO. Anyone is liable to make a mistake, and APs are no different. The distinction is that, because they often sail very close to the wind, their mistakes tend to break the rules more easily and more often.

I did NOT say that APs deliberately make bets over the max limit to get more advantage or whatever it is you're saying that I supposedly said.....obviously that would be stupid, and smart APs (which is most) are not stupid.

I also did NOT say that the OP WAS trying to "cover up"....I said that is what the CASINO will think. Big difference.

Honestly, I wish people would READ stuff before they go off arguing against stuff that wasn't even said in the first place.

If the CASINO wants to let it slide....great! It doesn't seem deliberate, so fair enough. My point is that they're not obliged to, and shouldn't be bagged if they don't.

It seems the same people want every rule in the THEIR favour to be followed to the letter, but when it is NOT in their favour they want exceptions to be made. Its actually quite childish.


I read between your lines:D
 
The drinking analogy isn't really the same as it's quite easy to mistakenly do a bet. And it's clear I did as I immediately changed my bet and continued with that bet. You can't mistakenly have a drink of wine, like you said.

By the way I'm a girl, not a guy. Maybe that is why I am in tears. Also, I don't win £7,500 every day, although I have won a little bit more a couple of times, and been paid out with no problem.

Your point about 'blockbuster betting', that is my point. The rule is there to stop people winning big. I didn't win. Not a penny. And it was clearly a mistake.

i feel for you i have done this before too and i stopped play right then and there and went to live chat and told them what happen.

they told me not to worry about it and go ahead and play i saved the chat and went back to playing.

but i think caz i went right to live chat before i played anymore they could see it was by mistake and let it go.

good luck hope you get paid. the people who had done this before know how you feel and know its very easy to do so sorry.
 
Ridiculous

These rules aren't OK. :mad: If a casino accepts your bet, why the hell should they have a right to confiscate your winnings? If casino wants to limit your bet size, then build a damn system that limits it automatically. You can't expect players always to notice that they might be soon going over the max bet.

If the casino can't limit the bet size automatically then at least have some f'in common sense. If one bet goes slightly above the limit, you can't seriously confiscate that huge amount.

Imagine a land casino confiscating your winnings after making a too large bet, even though they accepted the bet in the first place. Just because we are playing online, doesn't mean they should be allowed to do that.
 
These rules aren't OK. :mad: If a casino accepts your bet, why the hell should they have a right to confiscate your winnings? If casino wants to limit your bet size, then build a damn system that limits it automatically. You can't expect players always to notice that they might be soon going over the max bet.

If the casino can't limit the bet size automatically then at least have some f'in common sense. If one bet goes slightly above the limit, you can't seriously confiscate that huge amount.

Imagine a land casino confiscating your winnings after making a too large bet, even though they accepted the bet in the first place. Just because we are playing online, doesn't mean they should be allowed to do that.

It's not like they make these rules up after the fact.
You have to agree to the terms when you open an account, and when you accept a bonus you agree to the bonus terms and conditions.

It is a voluntary agreement, when you accept the bonus you agree to whatever they have put in the terms and conditions. If you do not like them then do not play there, It's quite simple.
 
It's not like they make these rules up after the fact.
You have to agree to the terms when you open an account, and when you accept a bonus you agree to the bonus terms and conditions.

It is a voluntary agreement, when you accept the bonus you agree to whatever they have put in the terms and conditions. If you do not like them then do not play there, It's quite simple.

In a perfect world everyone would read the T&Cs but I'm afraid many, if not most don't read them at all. By reading this you accept that I own you until you die. I'm not a lawyer but I could imagine that they can't legally do whatever they want by writing it to the terms and conditions. Confiscating money is IMO on the grey area. Confiscating £7500 due to single bet even though the casino accepted the bet?
 
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