Now you sound like a bonus abuser who's trying to play the newbie card. Newbies don't make £1000 first deposits.
Bonus Complaint Betfred Not Paying £7.5k Win Due to Single Mistaken Bet
- Thread starter cheekydancer
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Now you sound like a bonus abuser who's trying to play the newbie card. Newbies don't make £1000 first deposits.
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13. Players cannot bet more than 20% of the bonus amount in a single bet or game round on any of the casino games for the duration of the bonus.
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19. The decision of Betfred management is final and binding in all cases.All we know is that the OP broke the rules that she agreed to, and the casino has the right to confiscate the winnings. I highly doubt they confiscate the initial deposit amount.
I am no lawyer so i cannot say whether this is legal or not, I would assume most casinos have lawyers go through the terms and conditions when they write them up , to make sure they are following the laws.
Almost every casino have terms like this. I agree that having technical solutions in place to prevent you from breaking the rules would be good, but this is not how things are and the rules are pretty clear, however unfair you may find them to be. And as i have already said, You are not forced to take the bonus.
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too bad so sad
i agree with everyone that said that rules are rules.....no in between
i agree with everyone that said that rules are rules.....no in between
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- Apr 2, 2013
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- UK London
Yeah I totally agree - I have been stung a few times by hitting the "Bet Max" button. Of the top of my head I don't know if this works on ALL slots but I have been stung by Immortal Romance and Iron Man 2 before. In itself it would not be a problem but when you hit "Bet Max" it actually automatically spins the reels too leaving you no chance to reduce the stake again if you hit it accidentally. As a software engineer myself, I consider this a seriously flawed software design IMO - at the least there should be a "Are you sure?" dialog pop up or an opportunity to decrease your stake before spinning.
I guess with slots there is a distinction between who the customer is - the player of the casino. I can see why the casino would be happy with an "Increase bet to maximum AND spin automatically" button, but to the player (IMO) this is not a useful feature.
When customers accept a bonus they agree to be bound too any terms and conditions attatched.
The problem is some casinos attatch predatory T&Cs. Newbies tend not to even be awre that they are entering into a contract. I think before customers accept bonuses they should be made to read the T&Cs and tick the relevent box that they agree to be bound to them. IMO that would solve many of these issues.
The problem is some casinos attatch predatory T&Cs. Newbies tend not to even be awre that they are entering into a contract. I think before customers accept bonuses they should be made to read the T&Cs and tick the relevent box that they agree to be bound to them. IMO that would solve many of these issues.
PNEFOREVER2
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If this had happened at 32Red, for example on their welcome deposit bonus and you accidentally bet larger than £6.50 (think thats right) once and didn't win anything you'd probably be allowed to continue had you notify the support first.
The problem begins when everyone starts 'accidentally' hitting the max bet button. If you let one person off.....
The problem begins when everyone starts 'accidentally' hitting the max bet button. If you let one person off.....
- Joined
- Jun 20, 2001
I will just reiterate once more.
The OP did NOT press max bet. It is totally irrelevant to the matter at hand.
Again...this is the problem when people pass off their assumptions as fact.
The max bet button has always been there to save a lot of clicking etc. I'm not sure exactly where some people want it placed, but where it is has never been an issue for me....at least no more than any other button anyway.
I can see the idea of an "are you sure?" message when hitting max bet going down like a lead balloon with most people.
FWIW....players DO tick a box agreeing to abide by all terms and conditions when creating a casino account. Some casinos have a "deny/accept" option as well for each bonus. In any case, you snooze, you lose.
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That's why its necessary for the OP to state how she arrived at the bet size of 110 or 120 whichever it is. For the former its likely to be 22 lines x $5 and that could only be achieved by clicking on the no. of lines button 3 times assuming its a 25-liner. Should the bet be 120 its likely to be 24 lines x $5 and it was erroneously clicked on once by the player. In any case the OP did press the spin button after fixing the bet amount that IMO she is more likely at fault if the spin was $110 than $120. What she needs to prove is she did not press anything once the bet was fixed at 100 but I guess its a huge mountain to climb.
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Maybe I should have made it more clear. It is not the presence óf the button that I object to it is the double action of max-stake AND automatic spin all initiated by a single click so the user cannot reduce stake if it was clicked by mistake. However, as you have pointed out, this is not related to the OPs problem so I will say no more on the matter and leave it at that.
cheekydancer
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I've just got an email from support where they have contradicted themselves;
The max bet rule is in place to avoid abuse of the bonus, not to prevent players winning, whether large or small. Without going into too much detail, there is a body of players that use bonuses to bet big with house money, in the hope of obtaining a large win on certain games, then decrease the bet sizes to complete the wagering requirement.
So they said the max bet rule is NOT there to prevent players winning. They then go on to say it is there to stop players winning big (as we all know).
I didn't win of my mistaken bet, not a penny. So the fundemental problem the rule is preventing, didn't happen.
The max bet rule is in place to avoid abuse of the bonus, not to prevent players winning, whether large or small. Without going into too much detail, there is a body of players that use bonuses to bet big with house money, in the hope of obtaining a large win on certain games, then decrease the bet sizes to complete the wagering requirement.
So they said the max bet rule is NOT there to prevent players winning. They then go on to say it is there to stop players winning big (as we all know).
I didn't win of my mistaken bet, not a penny. So the fundemental problem the rule is preventing, didn't happen.
- Joined
- Jul 25, 2007
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- Amsterdam
Yes, they seem to be contradicting themselves.
Is it worthwile to seek legal assistance? Of course you agreed to all the T&Cs and you did make one single bet in excess of 20%, but in certain instances invoking a specific rule by the casino may be deemed unfair. I'd be interested to know what a lawyer has to say about this.
cheekydancer
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I've done a bit of digging around and they appear to be based in Gibraltar.. Does that mean I'd have to go to Gibraltar to sue them? Couldn't a 'small claim' be done in England?
It does not seem that contradictory to me. The way I interpret it winning big is fine. Winning big through rule violations and 'bonus abuse' is not.
To be clear, I'm not accusing you of trying an AP method here .. only you can know that for sure... but I would say that every day people get arrested for 'attempted' crimes. The success or failure is not always a factor when rules are applied. As many before me have pointed out, you did violate a term and the site has acted accordingly. I understand why you would expect leniency and an exception to be made but sadly the casino is under no obligation to do so. A rule was broken, plain and simple.
We can hate the rule all day. We can disagree with the reaction of the casino. What we can't do is argue that the rule was not there and the OP did not agree to abide by it. I would expect any lawyer to tell you the same thing.
BTW... I read the posts but still dont see which game you were playing? Did I miss that, or have you not told us yet. Just curious.
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- May 22, 2012
The OP is clearly NOT an inexperienced newbie. The £1000 deposit tells us that. She goes on to mention a 'good holiday' with the potential £6.5k profit. A hard-core hi-roller gambler is the usual candidate for a 1k initial deposit. A couple of these 1k deposits can get you a good holiday......
My BS detector is not quite red, but hitting ORANGE for the following reasons:
1. Why haven't you discussed this properly with BF, if you have what do they say?
2. Why the reluctance to furnish us with details of the slot, the line bets etc?
3. Why has the story changed (when ChuChu and others pointed out that a 110 bet is a very odd amount) from being a 110 bet to "maybe be it was 120 I'm not sure"?
4. Why can't you tell us if BF are returning your deposit, which they should do if voiding your play, and will do as they are a good accredited site?
I can also say that it appears to be your intention to elicit support on this thread, which you can then go on to use in your dealings with Betfred along the lines of "look how many people on CM think it's unfair/feel sorry for me/suggest you pay me X% of my 6.5k".
Sorry, but you've shot yourself in the foot, because that leaves Betfred in a position whereby in future in similar circumstances a player could use this thread and say "yes, but so-and-so did the same as me and got paid, check out this CM thread of June 19 2013".
You can't PAB as BF have done nothing wrong, and others have pointed out allowing 20% of your bonus to be staked at once is quite generous. You also mention playing certain lines and changing line bets, again that is not something a newbie usually does; they choose the overall stake they want to play, and press 'start'. Until you specifically and clearly answer the above questions, I don't think you are being entirely straight with us, and we are not mugs on here - we will come down like a ton of hot s**t on rogue/dodgy casinos, but will not all fall into the support line automatically and unquestioningly when somebody who has clearly broken terms tries to garner sympathy for their cause against an accredited site.
You will also no doubt have seen the words 'predatory/unfair/bad button layout' in previous replies. This is nonsense and not relevant to your story. Whether the spin won or not is IRRELEVANT. Try and get that out of your thought process. Betfred have to be consistent for the reasons I wrote above. You will (if we have the full facts) get your deposit back. Take it and move on and learn from this.
Maybe put it towards a holiday and a box of Kleenex.
My BS detector is not quite red, but hitting ORANGE for the following reasons:
1. Why haven't you discussed this properly with BF, if you have what do they say?
2. Why the reluctance to furnish us with details of the slot, the line bets etc?
3. Why has the story changed (when ChuChu and others pointed out that a 110 bet is a very odd amount) from being a 110 bet to "maybe be it was 120 I'm not sure"?
4. Why can't you tell us if BF are returning your deposit, which they should do if voiding your play, and will do as they are a good accredited site?
I can also say that it appears to be your intention to elicit support on this thread, which you can then go on to use in your dealings with Betfred along the lines of "look how many people on CM think it's unfair/feel sorry for me/suggest you pay me X% of my 6.5k".
Sorry, but you've shot yourself in the foot, because that leaves Betfred in a position whereby in future in similar circumstances a player could use this thread and say "yes, but so-and-so did the same as me and got paid, check out this CM thread of June 19 2013".
You can't PAB as BF have done nothing wrong, and others have pointed out allowing 20% of your bonus to be staked at once is quite generous. You also mention playing certain lines and changing line bets, again that is not something a newbie usually does; they choose the overall stake they want to play, and press 'start'. Until you specifically and clearly answer the above questions, I don't think you are being entirely straight with us, and we are not mugs on here - we will come down like a ton of hot s**t on rogue/dodgy casinos, but will not all fall into the support line automatically and unquestioningly when somebody who has clearly broken terms tries to garner sympathy for their cause against an accredited site.
You will also no doubt have seen the words 'predatory/unfair/bad button layout' in previous replies. This is nonsense and not relevant to your story. Whether the spin won or not is IRRELEVANT. Try and get that out of your thought process. Betfred have to be consistent for the reasons I wrote above. You will (if we have the full facts) get your deposit back. Take it and move on and learn from this.
Maybe put it towards a holiday and a box of Kleenex.
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Although I stated earlier that I hoped this would be sorted out, you can clearly forget all talk of suing them or small claims court. You broke the casino's T&Cs - unless they make an exception for you, which seems unlikely, you'll just have to live with it.
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still- Joined
- Dec 28, 2011
- Location
- Right behind you
Hopefully the rep will sort this out. If its just about accidental bet, they should do an exception, especially if a bigger part of the WR were completed.
- Joined
- May 22, 2012
That's just it - why should they do an 'exception' which will set a precedent?
I can't believe the extent of this thread, which suggests in its title that somehow BF are acting up.
They aren't.
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Cause they should excuse a customer for doing a single honest mistake if that is the case. It will set a precedent yes, for being a company that manages to think a bit out of the box instead of confiscating money over a low shoe for mistakes which they can prevent if they spend a bit of resources on it.
In the same manner i would be able to excuse the casino if their servers or so crashed, delaying their payouts for a day or two. I wouldn't demand them to be rogued cause of that.
Reminds me of a airplane company here, refusing a passenger water or food for a 12 hour flight, as her credit card didnt work abroad, and they didnt take cash. I guess it was mentioned in their terms, but thankfully after some media coverage, they changed their terms.
- Joined
- May 22, 2012
Oh please! Less of the barrack-room stuff and more facts. You had an agreement. You broke it. And you think to sue them?
This thread is getting farcical.
ALL you had to do was politely e-mail them:
'Dear Betfred,
As you are aware I have recently attempted a withdrawal of 7.5k. During the process of meeting the wagering requirement, I accidentally had one single spin which slightly exceeded the allowed 20%, in my case £100 bets. I don't believe this has affected the integrity of our contract regarding this bonus, and am happy to accept a small pro-rata reduction in pay out that this spin may be deemed by yourselves to effect. Please check my play logs and accept that as a new customer this version of events is accurate.
I look forward to your analysis of this account and hope you respond in good faith.
Regards A. Punter'
Instead you have come on the premier online casino forum and insinuated in your thread title they are wilfully not paying a legitimate win, threatening courts and listening to a lot of nonsense.
If you were BetFred, how do you think YOU would respond now???
cheekydancer
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- London
I did politely email them and say that, but they weren't having any of it. I am not sure why you have so much anger towards me.
I mentioned the courts as I am sure judges look beyond Terms and Conditions and look at what is fair and what the terms were intended for.
Also, I think the thread title accurately describes the issue. In what way is it misleading?
I mentioned the courts as I am sure judges look beyond Terms and Conditions and look at what is fair and what the terms were intended for.
Also, I think the thread title accurately describes the issue. In what way is it misleading?
- Joined
- May 22, 2012
Because it insinuates they are unreasonable - maybe 'Betfred Not Paying Win After I Breached Terms and Conditions' ?
Anyway, less semantics and more facts - why, after many posts and 6 pages of this thread, have you not given straight answers as follows:
Especially 3 and 4 if you please...
1. Why haven't you discussed this properly with BF, if you have what do they say?
2. Why the reluctance to furnish us with details of the slot, the line bets etc?
3. Why has the story changed (when ChuChu and others pointed out that a 110 bet is a very odd amount) from being a 110 bet to "maybe be it was 120 I'm not sure"?
4. Why can't you tell us if BF are returning your deposit, which they should do if voiding your play, and will do as they are a good accredited site?
cheekydancer
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- Jun 19, 2013
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- London
1. Why haven't you discussed this properly with BF, if you have what do they say?
I have. They won't budge.
2. Why the reluctance to furnish us with details of the slot, the line bets etc?
No one asked me. Bonus Bears.
3. Why has the story changed (when ChuChu and others pointed out that a 110 bet is a very odd amount) from being a 110 bet to "maybe be it was 120 I'm not sure"?
As I said, I was mistaken. It was around 110-120. Whatever bet Bonus Bears could produce. Think it might have been 112.50. I didn't login and find out the exact amount as I didn't think the exact amount was that relevant.
4. Why can't you tell us if BF are returning your deposit, which they should do if voiding your play, and will do as they are a good accredited site?[/QUOTE]
No one asked. They have said I can have my deposit back.
I have. They won't budge.
2. Why the reluctance to furnish us with details of the slot, the line bets etc?
No one asked me. Bonus Bears.
3. Why has the story changed (when ChuChu and others pointed out that a 110 bet is a very odd amount) from being a 110 bet to "maybe be it was 120 I'm not sure"?
As I said, I was mistaken. It was around 110-120. Whatever bet Bonus Bears could produce. Think it might have been 112.50. I didn't login and find out the exact amount as I didn't think the exact amount was that relevant.
4. Why can't you tell us if BF are returning your deposit, which they should do if voiding your play, and will do as they are a good accredited site?[/QUOTE]
No one asked. They have said I can have my deposit back.
- Joined
- May 22, 2012
Now my BS-Detector is RED
You haven't said whether Betfred are voiding your play due to a breach of the bonus terms, and refunding your deposit only. In that case, no reason for tears, you are back to square one and can chuck the grand away somewhere else where they offer you 50% + bonus. POST#2 (Me) URL below:
https://www.casinomeister.com/forum...g-£7-5k-win-due-to-single-mistaken-bet.57501/
So first you need to tell us which slot it is and then let members who have access to Playtech software air their views. POST#26 (ChuChu) URL below:
https://www.casinomeister.com/forum...g-£7-5k-win-due-to-single-mistaken-bet.57501/
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cheekydancer
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- London
Ok I am making this all up. 
Wow, only came on here to ask peoples opinion, didn't think I'd get called a bullshitter.
Wow, only came on here to ask peoples opinion, didn't think I'd get called a bullshitter.
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- May 16, 2013
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- United Kingdom
seems strange to me though tbh, betfred have always bent over backwards to help me whenever iv made a mistake or even had a problem in shop the casino department has sorted it brilliantly, for me in my experiance their online support and ability to make decisions and sort problems out on the spot are second to none the key point im taking from all this is that you didnt go onto live chat as soon as it happened regardless of whether your an AP or newbie etc etc if you had done this small thing it would have been different i reckon, as you didnt they can only be expected to think the worst....my 2 pennath
- Joined
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They are VERY similar, both involving the hitting of the wrong key. It is only the consequences that differ. It's a tiny mistake with consequences out of all proportion being imposed, just like the £150 fine for getting back to your parked car a minute late.
I have OFTEN done "max bet" by mistake. I have also hit the "lo" button on a fruit machine instead of "high", or instead of "collect". I just lose that bet, I don't have my pockets emptied by the arcade owner.
The software interface does not form spontaneously, it is by DESIGN, and it is by DESIGN that "max bet" is placed right next to the "spin" button. Somebody asked that the button be placed there, and that someone had a vested interest in making it so easy to hit.
The design came before bonus rules, so the original idea was not to be able to void winnings, but get players making bigger bets. A responsible gambling approach to design would have lead to safeguards being in place to prevent the accidental huge bet. Some softwares did have such safeguards, I recall one that had an "are you sure" pop up when trying to hit a 17 at Blackjack. By default this was switched on, and the player had to change it to be off if they felt happy to make their own decisions about hitting a 17.
The consequences used to just be that a player would lose much more on a single bet than they had intended, so damage was limited. We now have a situation where the damage of just ONE keyboard or mouse fumble can have almost unlimited consequences, so we are at a stage where the design status quo is no longer acceptable.
The easiest solution would be an "are you sure" guard on the max bet button, thus letting the player know they are about to bet much more if they confirm "yes".
There are actually loads of business conspiracies around. Some get busted, and some VERY serious ones have been uncovered after decades of abuse, such as the run of banking scandals that risked the collapse of economies since 2008, with new scandals still being uncovered.
Businesses are here to part consumers from their money, they are not here to play fair and make less money than they could by being a bit "grubby".
The labyrinth of companies one sees with the average online casino is designed to hide stuff, as well as provide a means of passing the buck. In this case, it would be "not our fault, this is how the software comes". Unlike most software we use, the casino client is designed for the operator, not the user, which is why there are so many complaints that are just ignored by the developers. They won't fix a problem that doesn't affect the amount of money the operator makes, and they certainly won't fix a problem that is of benefit to the operator.
In this sense, ALL casinos are "rogue", but so is Tesco, and our energy and broadband supplier. Customers are not people, they are just numbers on a computer, "units" that generate income and profit for the company. Treating customers like people is more expensive in the short term, and business rarely worries about the long term consequences of a policy until it starts to choke off their turnover.
- Joined
- May 22, 2012
Ok I am making this all up.
Wow, only came on here to ask peoples opinion, didn't think I'd get called a bullshitter.
Look, you have just stated TWICE in the post I quoted 'no-one asked'.......
I have picked 2 posts which demonstrate people DID ask.
I can provide more links to where you were asked questions similar in content.
What do you expect? Maybe you don't bother reading through the posts in detail from those not sharing your opinions.
Anyway, I am curtailing my contribution to this pointless thread. You broke the terms. You are getting your money back. You are no worse off. Maybe a salutary experience for you, I hope so. Let us know the outcome of your legal action...........
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
You could try doing a PAB - although Max probably won't take it because it's pretty clear that you broke a term and you have no case.
Or you can also lodge a complaint with the regulator here:
TBH I think you're wasting your time with it though.
Or you can also lodge a complaint with the regulator here:
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TBH I think you're wasting your time with it though.
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- Jun 20, 2001
Apart from the first sentence or two, your post is almost completely irrelevant to the topic. Its just another soapbox rant about how "despicable" and "rogue" ALL (YOU said this) online casinos are.
And yet....you continue to support these "rogues", such as 32Red et al, and take every opportunity (or create every opportunity) to brag about your "amazing" wins.
Hypocrisy of the highest order IMO, and thanked, as expected, by the same band of card-carrying members of the "Casinos Are Evil and Rogue but I'll support them all by continuing to play" Club.
I can count on one hand how many times I've hit max bet accidentally in my time, and I imagine most players who are careful would be the same. Why on earth would every casino insist on a complete redesign to move the max bet button based on a problem so comparatively minor? And where would they put it? Its always going to be "near" something for goodness sake. Its ridiculous.
I usually classify how major a problem is by the number of complaint threads or airtime it generates in the forum over time, and it is usually pretty accurate. I can't remember any threads regarding "hitting max bet cost me $xxxx or whatever" etc. Just to remind...this thread is NOT about max bet accidents....its only because you jumped the gun again and stated that it WAS when it clearly wasn't...and the club members take it as fact.
I just wish some people would think for themselves instead of instantly believing anything and everything that makes the casino at fault.
- Joined
- Aug 31, 2012
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- Australia
Ok I am making this all up.
Wow, only came on here to ask peoples opinion, didn't think I'd get called a bullshitter.
I empathise with your situation and I am sure that you have better things to do with your time than create a bs scenario in a forum just to be provocative
. Quite clearly it was an error as it was only one spin, I do think it very tough - and considering BF do not always get it right, I think their rigidness is unreasonable (yes Aaron, do not force me to publish BF's own error on my account, maybe I can claim 2x the payout due to BF's error).
Yes rules are rules but there are exceptions and sometimes the circumstances warrant the bending of them...in my opinion this is one of those occasions.
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and they would have done had he realised his error and spoke to them imediatly im positive on that as they have done far more for me like i said before though the fact he didnt and waited till he had won means they can only see it for the worst case scenario not that im trying to lick BF's ehind etc but from my experiance they bend over backwards to help you and be unrigid aslong as you are straight with them from the moment a mistake is realised....
A couple of weeks ago there was a program on TV stating that alot of Terms and Conditions on websites are unfair and wouldn't be worth nothing in the court of law.
If I had lost £7500 I would most definitely take them to a small claims court with the argument I shouldn't of been ably to bet more than the TOS says so easily and I would get my solicitor to show them how easy it is to make a mistake and how often when you first go on a machine you have never been on before the "ready selected stake" is often more than the max stake that can be played.
Well I think even if cheekydancer is an AP then its betfred's fault for allowing a larger bet to be placed accident or not. I think the same for any casino, if the max you can play is say 50p then you shouldn't be ably to wager more, not my problem if the developers haven't implemented it into the software or the feature hasn't been enabled.
Out of principle I would take the £1000 deposit back and use it to help taking them to court.
Sharon
If I had lost £7500 I would most definitely take them to a small claims court with the argument I shouldn't of been ably to bet more than the TOS says so easily and I would get my solicitor to show them how easy it is to make a mistake and how often when you first go on a machine you have never been on before the "ready selected stake" is often more than the max stake that can be played.
Well I think even if cheekydancer is an AP then its betfred's fault for allowing a larger bet to be placed accident or not. I think the same for any casino, if the max you can play is say 50p then you shouldn't be ably to wager more, not my problem if the developers haven't implemented it into the software or the feature hasn't been enabled.
Out of principle I would take the £1000 deposit back and use it to help taking them to court.
Sharon
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- Sep 26, 2004
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- SOMEWHERE IN ASIA
Even assuming the casino is willing to make an exception for accidental bets how 'accidental' was it. If the amount was 110 it takes 3 clicks for a 25-line slot and that is definitely not accidental unless you have trembling hands.
Maybe I missed it but I would definitely want to know whether this slot is a 20,30 or 25 liner and how many lines were bet on. This goes a long way in determining whether or not its accidental. If it wasn't accidental the OP can forget about the money. On the other hand even it it might be accidental the casino is within its rights not to pay out though there would be more sympathy for the player.
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I don't understand the need for technicalities (granted I am not a huge participant in these forums) - clearly cheekydancer respects the knowledge base of the forum participants so who cares how many lines it was, she was adamant it was one spin that exceeded the 20% rule. I got the impression the 110 was a number only as she was adjusting her bet at the time and did not think she had pressed the bet button.
- Joined
- Oct 10, 2006
- Location
- Springfield
I think most of you did not get what the OP was saying.
They just changed the coin size from (I believe) 0.25£ to 0.5£ which gave the max bet 125£. They were about to adjust the bet per line option to have a bet 100£ (or less) when they (probably) accidentally hit the space bar which made a max bet spin (125£) as no adjustment was done.
So not the number of lines had been modified as some of the members were suggesting.
There is no AP who do only 1 spin overbetting and Bertfred knows that!
- Joined
- Jun 20, 2001
I think its you that isn't getting it at this point.
The spin was $110 or $120 the OP hasn't confirmed. Either way, according to them, there was NO max bet made.
Either way, the rules were broken.
- Joined
- Oct 10, 2006
- Location
- Springfield
OP's answer on that:
3. Why has the story changed (when ChuChu and others pointed out that a 110 bet is a very odd amount) from being a 110 bet to "maybe be it was 120 I'm not sure"?
As I said, I was mistaken. It was around 110-120. Whatever bet Bonus Bears could produce. Think it might have been 112.50. I didn't login and find out the exact amount as I didn't think the exact amount was that relevant.
And this:
Actually is wasn't £110.. It may have been £120, I'll have to check. I increased the coin value and was in the process of reducing the amount of coins when it spun.
So I think it was a max bet as I explained earlier. If you have playtech casino installed try to do it in Fun mode and you will see.
I can side with Betfred if the answer to my question is yes (any AP who does only 1 spin overbetting, which produces 0 win).
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- Joined
- Jun 20, 2001
Well one can only go by what the OP says, and they can't be arsed to confirm anything, so until they do I will stick with what I first said based on "110 or 120"
In any case, it is irrelevant as the rules doesn't state "except for if you accidentally hit max bet". Its up to the player to be careful when taking bonus that they stick to the rules. Its OK for everyone else, then its OK for them.
I don't buy the "innocent newbie" line. It's BS.
If you can't do the time, don't do the crime.
- Joined
- May 22, 2012
A couple of weeks ago there was a program on TV stating that alot of Terms and Conditions on websites are unfair and wouldn't be worth nothing in the court of law.
If I had lost £7500 I would most definitely take them to a small claims court with the argument I shouldn't of been ably to bet more than the TOS says so easily and I would get my solicitor to show them how easy it is to make a mistake and how often when you first go on a machine you have never been on before the "ready selected stake" is often more than the max stake that can be played.
Well I think even if cheekydancer is an AP then its betfred's fault for allowing a larger bet to be placed accident or not. I think the same for any casino, if the max you can play is say 50p then you shouldn't be ably to wager more, not my problem if the developers haven't implemented it into the software or the feature hasn't been enabled.
Out of principle I would take the £1000 deposit back and use it to help taking them to court.
Sharon
Oh please! We are talking consumer selling sites for goods and services NOT gaming that were on TV.
So it's Betfreds fault she pressed the wrong button(s)?
Perhaps if she spilled her coffee while celebrating a good win spin, she could sue Betfred for her laundry costs or damage to her PC?
And your last sentence is plain ridiculous - how on earth are 'developers going to implement play limits into their software'??
The slot does NOT know if it's cash or bonus funds being played does it? The site cannot change the parameters of slots daily to suit different bonuses.
I think there is this culture nowadays of people expecting to be nannied in everything they do, taking responsibility for nothing and always having someone else to blame or cough up if something goes wrong.
Oh, and lastly she should put the 1K towards a good holiday which she apparently wants rather than be encouraged by barrack-room lawyers to embark on a costly and ultimately futile court case.
catapultaudio
Experienced Member
- Joined
- Mar 18, 2013
- Location
- Leeds, UK
I really can't fathom this bit out - why would anybody have an issue if the software gave a warning just the first time you press 'max bet' when that single press is increasing your bet as well as doing the spin? Personally I think it is ridiculous having a second "spin" button that has this additional "feature" attached - why not just have the button to SET your bet amount before pressing spin/auto play as normal? There's no question in my mind that it works the way it does to gain some extra profits via accidental presses, though I expect the bonus t&c problem came along quite late in the day, it was almost certainly designed with the intention of milking 10x the intended bet amount from unlucky punters.. but let's be fair here, I am sure I am not the only one who has occasionally made this mistake, but had it land me with a major win, so it's not ENTIRELY useless !
It is true that it would be very simple for the software providers (eg microgaming) to create a solution to prevent betting over allowed t&c amounts for a bonus, however there is very little reason for them to do so at present, and individual operators(eg 32red) do NOT have the option of implementing something like this, so unfortunately I think we are stuck with this issue right now. I do genuinely feel for the OP but like others have said, feel you really should have spent a few moments contacting live chat immediately seeing as you aware of the term you had just broken. I made this mistake myself when I joined 32red a couple of months back and made a few blackjack bets of 3-5x£6 per hand before I wondered, oh, I wonder if the £6.25 limit applies to each of my hands, or per dealers hand... after checking the t&c and realising I had messed up, I contacted support and they told me not to worry and I could just continue playing - they made a note that I had contacted them and they had advised me further violations would invoke the additional wagering requirements in the t&c, and sure enough when I came to cash out there was no problems whatsoever.
As they are returning your deposit, I think perhaps you should just have another try - you obviously have balls of steel to be spinning slots at the £100/spin kind of level(!?!?, makes my eyes water just thinking about it...), best of luck to you, I hope you manage to hit something amazing that will make them wish they just paid you the £7.5k
.. you only need a steady 100x bet win to succeed, it's definitely possible matey!
- Joined
- May 22, 2012
I think Betfred are probably reading this thread now, eyes rolling and saying to themselves "there's ALWAYS one....."
- Joined
- May 22, 2012
[Offtopic]
Being careful isn't always enough. I got used to press space bar to make a bet, I don't remember was it on 3Dice. So, I did the same thing on 32Red and noticed that instead of a normal bet, it made a max bet. I searched the game rules and didn't find anything mentioning that. I asked live chat to refund my bet, but they claimed that this is mentioned in the game rules. When I asked where exactly, the CS searched about 30 minutes and told me he couldn't find anything and then decided to refund my bet.
[/Offtopic]
I think Betfred are probably reading this thread now, eyes rolling and saying to themselves "there's ALWAYS one....."
Yes you are right, there's always one that won't follow the herd
Shaz
- Joined
- Dec 28, 2011
- Location
- Right behind you
Well yes she might have had to adjust the bet cause of changing coin size, but if a single space bar click can cause it, its still sad by Betfred. Not that they lost anything from it either. The punishment doesent fix the crime here, its like the police giving a person a 7500$ ticket for driving 1 mph over the speed limit.
- Joined
- May 22, 2012
Yes you are right, there's always one that won't follow the herd
Shaz
Yes, I've seen the wildlife programmes. The one that gets picked off and eaten alive.........
I think the "punishment" is very unreasonable and wrong. The player didn't gain any advantage for her/his mistake (but Betfred did). With such amount of rules there's always some players that accidentally break them even if it wasn't their intention. If Betfred can't force the rules technically (e.g. bet limit), they should be more forgiving and understanding. Humans make errors.
- Joined
- May 22, 2012
What is this talk of 'punishment'??
It's not punitive at all, merely a black-and-white enforcement of terms the OP AGREED TO when signing up and depositing.
Just to remind folks these casinos are BUSINESSES designed to make a profit, not charities. The OP could have and should have stopped play immediately, as the player in the 32red example did when they realized their error. 32red gave them the benefit of the doubt when they contacted live chat, and the only 'punishment' 32red gave was to add a bit more to the WR.
Now, it's possible that BF may have said 'no way, Jose!' in which case the OP could have stopped there and then, BEFORE doing all the play which made the 6.5k gain, and taken their deposit. We'll never know now whether BF would have been that amenable or not. That fact is down to the OP and nobody else.
The OP's whole philosophy seems to be to extract sympathy, because there is little else she can gain from all this. Unfortunately 'sympathy' is not mentioned in the terms and conditions as a factor upon which BF's business is based.
Now had she been an existing player, whom BF knew, and didn't have the play pattern of an AP then BF MAY have made an ad-hoc decision in her favour based on her previous account action - but this is entirely DISCRETIONAL and not mandatory.
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