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Betfred Confiscated My 2600£ Winnings

Discussion in 'Casino Complaints - Bonus Issues' started by kevkefa11, Dec 5, 2012.

    Dec 5, 2012
  1. kevkefa11

    kevkefa11 Dormant account

    Occupation:
    Estate Agent
    Location:
    South Shields
    I am not sure whether they were legally wrong to do so, but I certainly, don't think it's right to offer a bonus and then say, you can't play a certain way. This is the message I got from them:

    Our system flagged your withdrawal as invalid on processing it. On investigating we found that your bets in session 114340568782 were in breach of our terms and conditions, whereby players can only bet 20% of the bonus amount in a single game. The bonus amount in your case was£200, and 20% of that is £40. You bet £200 on your first spin which was 100% of your bonus you then continued to bet £50 a round to complete your wagering. As such, we are writing to inform you that your bonus + winnings have been voided with your deposit of £200 added back to your account. You can find the relevant terms and conditions HERE (You must register/login in order to see the link.).

    I never used the 200£ bonus money and I thought it would be fair if they at least gave me half of my winnings back, do you think I am wrong to think so?
     
  2. Dec 5, 2012
  3. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    You accepted the t&c's when taking the bonus, and broke them on your very first spin....and continued to break them, so yes, they're right to confiscate your winnings.
     
    4 people like this.
  4. Dec 5, 2012
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    lol, those are ridiculous sized spins; casinos have those terms in place so they DONT lose their shirts on bonuses
     
    1 person likes this.
  6. Dec 5, 2012
  7. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    I agree with LaHutti & dionysus. You will find max bet-rules in many reputable casinos (when playing with a bonus), so I can not see that Betfred has done anything wrong here.

    Always read T&C before accepting a bonus!
     
    1 person likes this.
  8. Dec 5, 2012
  9. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    You broke the T&C`s and yet they still reimbursed your deposit back, thank your lucky stars and smile on the face of good fortune, most casinos would not have returned your deposit after breaking clearly visible bonus terms do`s and dont's.
     
    2 people like this.
  10. Dec 5, 2012
  11. slotplayer

    slotplayer Senior Member webmeister

    Occupation:
    webmaster
    Location:
    USA
    Of course it is, its there to prevent players from winning anything substantial on house money.

    to be honest bet limit size on bonus money is the worst rule I've ever seen. wagering requirments is also another bogus rule.
    in any form of fairness, a popup should be incoroprated in the software warning the player that they're about to exceed the bet size limit.

    the land slots here in (the usa) have bonus play money and there is no bet limit and it simple won't download for slots that are ineligible.

    but you broke the rule so unless you can prove you didn't wager over the bet size limit you're out of luck.

    I would imagine this rule is broken a lot.

    sorry man.
     
    1 person likes this.
  12. Dec 5, 2012
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You are screwed. It is not "just over", but WAY over.

    If you are trying to make a technical play on words by claiming that by only betting £200, you did not actually bet any bonus money at all, and so didn't break the term, you will not get very far. This has been tried before, and failed before. As you then dropped back to £50 for the rest of the session, you can't claim that £200 per bet is "normal" for you, else you would have carried on betting £200.


    The affiliate website/friend/etc that told you this would work is talking bollocks, but they have been paid a nice sum for referring you.

    They are quoting a specific term breach, rather than a vague "irregular play" argument. As such, their action would be compliant with CM standards, and a PAB is almost certain to fail to get you any more than you have already, the return of your deposit.
     
    3 people like this.
  14. Dec 6, 2012
  15. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Its no secret im not Betfred biggest fan but even I cant find one iota of reasoning to support you for being paid.
     
  16. Dec 6, 2012
  17. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    These days one must read TC very carefully before depositing and claiming a bonus. Too many traps.
     
  18. Dec 6, 2012
  19. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA

    That is not true. Only rogue casinos would do what you say.
     

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