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Bonus Complaint Bet365 Blood Sample Required!

Discussion in 'Casino Complaints - Bonus Issues' started by susanjbo, Sep 30, 2009.

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    Sep 30, 2009
  1. susanjbo

    susanjbo Moderated User

    After spending 30 mins signing up to BET365 after seeing they where listed here as accredited casino i decided to stop filling in their sign up form and have a quick chat to a REP. First question, am i already a member as name looks familiar, second question, how do i claim 100% sign up bonus. CHAT REP said its instant after you deposit.

    What a load of rot, after depositing with moneybookers i then request my bonus to be credited. Was told i need to send passport, utilitys letter, and wait for a snail mail verification code to be sent. Then and only then could i receive my bonus..

    90 mins later of chatting and arguing with the morons in charge and providing evidence that i was miss informed by not one chat rep but two that my bonus was instant.

    Avoid this casino, i dont know how they got accreditation here, they are deceptive, and falsly advertise their signup bonus and provide misleading information to customers to simply get them to sign up and deposit knowing full well they never have any intention of honouring their sign up bonus.

    If their own staff dont know their bloody terms and conditions how are we supposed to digest them.

    they will go to any means not to pay, even to the degree of wasting 90 mins on chat sessions .

    A poor excuse for a casino and they consider new members bonus abuser from day one.

    This casino and its practices is not just shonky, their web page is misleading, their promotions are bound by so many rules you need to give a blood and DNA sample just to get them to credit you.

    BET365 should be suspended and removed from meisters accreditation page.

    Meister, i sent you the session chat scripts. In the end i left there without my bonus. Keep it BET365, Plenty of other casinos out there. Your a discrace,
    Last edited by a moderator: Oct 2, 2009
  2. Sep 30, 2009
  3. susanjbo

    susanjbo Moderated User

    Stay away from BET365

    [Max says: moved here from another thread. No hijacking please.]

    If your having that kind of trouble getting your bonus you would be doing yourself a favour by staying away from BET365 casino which is listed here as accredited.

    They require verification papers, passport / utilitys fax to them and snail mail verification number thats sent to your home to be entered into their security page. And that even after you deposit. Also playtech
    Last edited by a moderator: Sep 30, 2009
  4. Sep 30, 2009
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Yeah, thanks for the chat sessions. Let me say one thing, you are a rude person.

    I hate it when players use this board to badger and threaten CSRs into doing something they can't do. You were told that your ID had to be checked and that it would take 48 hrs. Obviously you are using the same computer as your husband and the casino needs to do their due diligence - protecting themselves from fraudsters.

    And reading his chat session, your husband appears to be just as impatient and rude as you are. If I was the CSR supervisor, I would have yanked the plug on his chat and closed both accounts. His/your comments were uncalled for.
    4 people like this.
  6. Sep 30, 2009
  7. Marie2473

    Marie2473 Senior Member

    Now, i havent seen the chat however I have seen many else and I do not understand the people that use this forum to scare the casinos.
    I am one of the lucky people that has not yet experianced any huge problem with any of the casinos that I play at, but when and if I do I will not be rude and I will also not use this as a threat (spelling?)
    The forums is here to help for sure, but there are better ways to get help than beeing rude about it!
  8. Sep 30, 2009
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    I would post it, but the member didn't ask me to do this, so I won't. Besides, if I did, it would be embarrassing for her/him.

    What I can say is that the chat person deserves kudos for her patience with this member.

    One thing to remember, CSRs deserve to be treated with respect. Treat others as you would expect to be treated. Don't come across being a dick.
    3 people like this.
  10. Sep 30, 2009
  11. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    what has the rudeness got to do with the rights and wrong. If the bonus was credited then this would have been avoided.

    I think they are a reputable group, but to start commenting on how rude he/she was, is a complete side point in my opinion, and is irrelavent.

    Lets stick to the main facts, was the player deserving the bonus? thats the bottom line!
  12. Sep 30, 2009
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    How can it be irrelevant?

    You're having a garage sale and things are going slow so you put up a sign: Buy One Pair, We'll Throw In A Freebie.

    Some git walks up and says "What a shitty little sale you're having here. You're an ugly bunch of inbreds and this stuff is crap! Wouldn't let my dog vomit on any of this shit. ... Ok, I want this pair of shoes. Gimme a discount, and where's my freebie? I want something good. And be snappy about it! No I don't want that! Gimme this .. and this too because you're such a f***ing waste of space."

    If you ask me Mr. Git would be lucky to get off with a good, stiff boot to the curb never mind having his pick of the barrel.

    Being rude _always_ has something to do with it and it's difficult to imagine why anyone should be given a pass on it, ever.

    If you want to be rude and get rewarded for it, become a comedienne. Otherwise being rude is just another way of saying "Smack Me, Hard."
    1 person likes this.
  14. Sep 30, 2009
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    You didn't read the chat session - I did. The chat reps should be commended for being restrained and professional; the players should be chastised for using this forum as a means of blackmail.

    susanjbo and her husband were politely told that their IDs were being reviewed and that there was a minimum 48 hour wait. Really - what's the big deal with that??

    Well, these two players didn't want to hear it, they just kept demanding a bonus and kept threatening to go to Casinomeister's message board in order to get their way.

    They use the same computer, and I'm wondering if they even bothered to notify support about this fact. More than one account from the same computer usually raises legit questions - you should know that, right?

    This sort of behavior is inexcusable - members who do this are using this board as leverage to get their way. That's not what this board is for. Those who threaten casinos with blackmail ought to have their membership reviewed/suspended.

    Or do you feel members are within their rights to do so?
  16. Sep 30, 2009
  17. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Fair play to the rep, but again this has nothing to do with the rights and wrongs if the player is entitled to what 2 reps seem to have said. (i cant say, as I dont have the chat).

    How should I know that? You have falsely accused me in the past of that.

    No reason to be aggresive!

    Besides I dont think bet365 have a "one per household" clause, so no reason to notify them anyway.

    Again, I cant say whatI think about the "blackmail" aspect, its hard to say without seeing it. I personaly don't think it helps to threaten, since if its a reputable casino they will honour it anyway, if not they will tell you to bugger off anyway.

    This is a players advocate forum, so not sure why there should be so much of an issue with that anyway. If they come to the forum, the casino can answer themselves, so its not really blackmail, as they can explain themselves, should they wish to.

    It may be unacceptable, but that again doesnt give any reason for a casino to refuse a bonus that is due. Is that not a reason to complain here and notify the members of the community?
  18. Sep 30, 2009
  19. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    I suspect the bonus is instant *except* where a system flag is triggered. For most players this doesn't happen, and thus the bonus is credited. However, where some sort of flag is raised (address, IP, whatever) - it is only natural for the system to halt the process at that point - thus it is doing exactly what it is designed to do, and the reps are correct in saying that the bonus is instantly credited once an account has been registered.

    The only way this can be improved is for the wording to be changed to something like "successfully registered".

    In this case, uungy, I cannot agree with you - the bonus is not automatically due to ALL registrations. Until susan proves her identity as requested, I think the casino's automated and manual systems are correct in refusing to credit the bonus.
  20. Sep 30, 2009
  21. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    I have never said the player should or shouldnt get the bonus, I dont know if the player is fraudlent or anything else, however all the "rude chat" chitchat, has nothing to do if the player is entitled to recieve the bonus.

    when I said earlier "If the bonus was credited then this would have been avoided" its just that the chat has nothing to do with the fact if the player deserves the bonus.

    as I stated earlier, my main point was

  22. Sep 30, 2009
  23. coxwel

    coxwel Senior Member PABnononaccred MM

    i think the bottom line is the player will receive the bonus if hes eligible. i guess hes that aggressive as he doesnt received the bonus instantly and doenst care much about the reasons why. so if theres another account on same household i really can understand the casinos position, iam sure if all is fine in the end they wont dout crediting the bonus.

    but its reasonable that in such cases, things are doublechecked. and iam sure bet365 has sth in its rules for multiple accounts etc.

    its just an overreaction from the player in my eyes making up such a big case as like he has een robbed thousands of dollars by any rogue fishy outfit.

    he should calm down, wait and see but if you want help of anybody or maybe the casino fasten things up for you the badest way is to blackmail for unreasonable reasons and be rude to live support, wont make things easier for you.


    1 person likes this.
  24. Sep 30, 2009
  25. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Selling out
    Just my 2 cents here, I have never had an issue with 365, my bonuses were instant and was paid without any hassle in 12hrs, this is one of the very few Playtechs that I would actually deposit at and fully trust.
  26. Sep 30, 2009
  27. prostudio

    prostudio Quit Gambling


    Hello i wont to make this post only to tell that bet365 its really ( i think ) the best playtech casino!
    I had the same registration process with them and they really care of multiple accounts!
    I receive a verification letter from them also and i verify my account!
    i think players must be patient about this process!
    Thank you!
  28. Sep 30, 2009
  29. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    365 use IESNARE to detect people using the same comp. The terms for the sign up bonus state

    One bonus per promotion, per person, family, household address, email address, telephone number, same payment method details (e.g. debit/credit card number) and shared computer, e.g. school, public library or workplace. This offer applies exclusively to the first account credited and will not apply to further accounts opened with betting sites powered by bet365.

    This is in the terms that YOU agree to before signing up. When they deposited, it would have flagged HANG ON, this computer has been used before, which is against the terms so no bonus. They have then asked for ID.

    Cant see a problem and it would seem they are trying to GIVE him/her the bonus
  30. Sep 30, 2009
  31. WagerWitch

    WagerWitch Dormant account webmeister

    Yeah - like - really? Hmmm do I have to work?
    I think... And this is just my opinion only... That player politeness is a MUST.

    It's like being rude to a waiter or waitress... Sure, you're paying for their services and you might leave them a tip...



    I never did anything to rude customers when I was a waitress - but a long time ago - when I was VERY YOUNG and was once a waitress - one of my co-workers once put her pubic hair in someone's dinner - (so she said) - and I've heard other horrible "stories"... So it doesn't PAY to be rude to people.

    And being rude to a Casino Rep... Hmmmm... Wow - I've only seen one case where the Casino Rep deserved all the rudeness in the world...


    What the heck...

    First you are assuming that the casinos actually care.

    Second - that is absolute BLACKMAIL...
    (IF you don't give me what I want - I'm gonna do ________)
    Don't ever demand someone do something with a THREAT... Threats are absolutely USELESS... If you are going to do something - just do it - don't sit there and be an absolute whiney baby and threaten some sort of action - just do the action.

    Third - If you were rude to the casino rep - you deserve whatever happens to you. Those people work hard, long hours. They deal with PUKES like you all day. People demanding, people screaming - people threatening this or that.

    FOURTH... I agree with Bryan - ANYONE who threatens a casino - no matter how bad they are with Casinomeister Action OUGHT to have their membership to both the casino and CasinoMeister revoked.

    Handle your own affairs - and don't USE CasinoMeister as leverage - that is absolutely ridiculous.

    If you can't come to common ground with a casino on your own terms - don't threaten or scream CASINOMEISTER in their faces...

    Fact is - if you're going to come here and post about it - PRE-WARNING the casino of this is silly. Personally - if they are a bad casino - post it... If they are a good casino - Post it... But if you have a complaint that is VALID (unlike this one - where obviously the husband and wife are tag-teaming the casino - and the casino flagged their accounts - and the couple can't wait for their bonus ---- WHICH IS SCREAMING one of two things to me: SCAM or SERIOUS GAMBLING PROBLEM...) if you have a VALID complaint - then - by all means post it.


    Dude - CasinoMeister IS leverage... But if people use them as a CROWBAR to get what they want - then you little people are making this into a WAR...

    And a Mafia type one at that.

    And you're not doing the entire community ANY favor by doing that.

    TO the OP:

    I think there is more than meets the eye in this situation.

    A) Either you and your spouse/roommate/etc. are SCAMMING the casinos...


    B) You guys have a SERIOUS gambling problem and this bonus meant something so desperate that you could not help your insane outburst...

    Either way - Using CasinoMeister in such a Mafia mentality is WRONG...
    5 people like this.
  32. Sep 30, 2009
  33. clj7221

    clj7221 Dormant account

    Ok I am sure this woman has learned her lesson and has embarrassed herself enough. No need to get righteous about it at this point.I think Casinomeister explained what she did very clearly and and at some point the bashing wagon needs to stop.
    3 people like this.
  34. Sep 30, 2009
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom

    This is the "one per household" clause. According to this, the OP isn't even eligible for this bonus, assuming her husband took the welcome bonus when signing up.

    The ONLY thing Bet365 did wrong here was to wait until the deposit was made before calling for ID due to "red flagging".

    The snail mail code, although slow, is a very good way to verify address, better even than sending in ID and utility bills, where a very good and consistent set of fakes can fool the casino.

    Perhaps we should get away from this idea of being able to gamble in a new casino INSTANTLY, and have ID checked, and a code sent by snail mail that needs to be entered to unlock the DEPOSIT screen of banking. Eligibility for promotions would be decided on the date of initial registration, so failure to receive the snail mail code quickly would NOT cause the player to miss out.

    In cases where husband and wife, or any other kind of partnership, wish to play, further proof that there really ARE two separate ADULTS in the household should be sought, such as a copy of marriage certificate, something official of the standard of utility bill, but two, one in each name.

    Although there have been many cases of adult partners wanting to play together, there have been few if any instances of three or more adults wanting to play the same casino (this might be where a couple have adult children living at home). It is so hard to tell a genuine case from multiple account fraud that casinos will have to forget about finding ways to verify this. There are so many different casinos to choose from that I am surprised we even have these cases of "husband and wife" both playing in the SAME casino. Maybe it is due to familiarity with the brand, with the other partner feeling safer playing where their spouse has for a while.

    Most players are USERS of the internet, and do not see anything wrong in having accounts for, say, husband and wife, and this might be why there are occasional instances of impatience, rudeness, etc. It just getting mistaken for deliberately obstructive CS, rather than a genuine operational matter requiring deviation from the norm (such as "instant" credit of a bonus).

    It would help if such terms as I bolded above were reworded into plain English, rather than the "cover all the bases" legalese used. This could be achieved by use of example, as is often done with MGS bonus accounts, where the legalese is followed by a worked example of how it would work for two slot spins (the usual example MGS use to show how "playthrough" is calculated).

    Another place this kind of information could be given is on affiliate websites, after all, they make money directing players to the various casinos, and could make it clear that where one member of a household has already joined, a secojd should join a different casino, or contact the casino beforehand.

    When it comes to using the CM site as a form of blackmail, it doesn't work often, and is likely to work less and less.
    Casinos that know enough about Casinomeister to fear it ALSO know that a player will NOT be supported here if they threaten or blackmail the casino first, and then attempt to follow through here when they don't get their own way.
    It is often better to keep the casino in complete ignorance of the fact that you are a member of CM - let it dig itself into a hole first, which it will do if it really is in the wrong, and then hit it with a PM to the rep and PAB - completely out of the blue. Letting it dig itself into a hole first will provide evidence of it getting things wrong, whereas an immediate threat of blackmail leaves no chance for the casino to get anything wrong.
    3 people like this.
  36. Sep 30, 2009
  37. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    I really cant understand where you are heading. Your first point seems to indicate that the casinos don't care, if so whats the whole thing about? I personally think, they do care if they are in the wrong, otherwise they dont care.

    Your second point, as said earlier, its hard to know what the OP said in the chat, so dont draw any conclusions. In my experiance, I have advised a company that "I prefer not going to your licesnse etc, so please sort this out", and instead of it turning into a fight, they acknowledged the fact. The guy on the chat was extremely rude, and this was a reasonably large bookie in the UK. So at times, to avoid things it does work. Is my case blackmail too?

    Your third point. I don't think it works being rude, and I dont think it gets you anywhere, however at the end of the day, that is their job. They know there are addicts who will accuse, abuse etc, and should be trained at that, so no reason to feel sorry. Its their job, why would that "rule" against you. :what:

    Once again, don't let emotions work over whats right or wrong. They may be right to refuse the bonus, but its completely out of and to judge a case singly on emotions.

    And the last comment is not called for at all. Why cant you just put your FACTS down without jumping and just running someone else down. Why accuse others of being an addict and scammer, thats so uncalled for, and I am sure against every rule in this forum
  38. Oct 1, 2009
  39. susanjbo

    susanjbo Moderated User


    1) Neither me nor my husband have ever held an account at bet365 - If either of us are members of any other casino run by this mob then THEY BET3656 should fully disclose to US their affiliation with other casinos to avoid what you call the RED FLAG.

    2) Prior to signing up, thats before the signup form was completed I spoke to the online chat REP. I asked "AM I already a member. They requested all details, down to my date of birth and full address. I was told (YOU HAVE NO ACCOUNT WITH US AND FEEL FREE TO COMPLETE YOUR SIGN UP"

    3) Meister, the chat session you where sent was the fourth. There are three others. Jill , which is obvious there manager by this stage and if you consider the comments rude then Id like to see your verbal expressions after 90 mins and three previous chat sessions to morons who I must say dont know their own terms and conditions.

    4) Meister you state we have dupe ip's. Thats correct, on this site we do, only you my friend would have had that knowledge. Not them, unless one of us is a member of one of their other casinos. So please dont start making assumptions bases on information that is irrelevant to this post.

    Which brings me to my next point? The PLAYTECH casinos here you state are accredited, I have a feeling mate some are affiliated with casinos this site has listed in the rouge section. That being 32vegas - now renamed 21Nova. How do i know this? My fully verified VIP Moneybookers account used at these two casinos has its own email address with its own distinct moneybookers ID flag.

    In conclusion, checks and balances were done this end , including taking your advice by visiting this casinomeister accredited casino and on this basis this site was brought up in the final chat session to inform the bet365 manager how i ended up visiting their casino. And also to inform them (bet365) i would post my reply regarding their conduct.

    And as some members here through no fault of their own have made up conclusions based on incorrect FACTS IE dupe ip/computer/household. The issue is BET365 not honouring their bonus commitments as a casinomeister accredited casino. The chat reps where given the repect any person deserves up untill the fouth session.
    Last edited: Oct 1, 2009
    2 people like this.
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