Bonus Complaint Bet365 Blood Sample Required!

[uungy]

OK - I can still UNDERSTAND being Frustrated.

I can still understand BEING UPSET to the point where screaming or being rude would come across my mind.

That is generally WHERE "I" terminate the conversation - without any prelude to saying that "I'm going to throw you to the wolves and tell on you to CasinoMeister".

The Casinos truly DO NOT CARE.

If you haven't noticed lately - 80% of them - IN MY SINCERE OPINION - have become arrogant and money hungry only. Customer service fell by the wayside a long time ago.

And if the Casino Reps are not RUDE to you - getting rude back to them isn't going to do anything but give them a rough day.

They are doing what they get paid to do - answer questions - pass on information. They are the go-between - and NOT the management.

I would have withdrawn my money - and totally erased the casino from my computer.

Bonuses are ALWAYS up to the casino - The casino ALWAYS reserves the right to refuse service.

Bonuses are not a God-Given Right.

To be angry at a casino for not providing a bonus - is not appropriate. Deal with it appropriately by withdrawing your money - and turning off the casino.

Simple.

Don't play the casino.

There are hundreds of other casinos which WILL Provide you bonuses.

And several of them will allow 2 players in ONE household.

Keep in mind - you or your spouse could have played at a "sister" casino - in which case your computer would be documented on ONE - and using another name - on the other would have RANG BELLS.

ONE way to avoid this is to have 2 computers. But you still have to be careful because casinos are looking for people who ARE scamming casinos in this manner.

I still think you owe ANY casino rep that you may have gotten nasty with - an apology.

I still think using CasinoMeister as a THREAT - EVER... At any time - is WRONG.

It's bad business.

Do I personally think you're a scam artist?

I don't know you - but with the information provided - it does sound like it's a possibility given that they don't want to give you an account because both of you live in one household. and it sounds like they were aware of it.

UUNGuy - I don't think most of the casinos care. I think the ONLY thing they care about is money - and whether or not you are going to deposit again.

My main rant above was the USAGE of CasinoMeister in a THREATENING MANNER.

As if: "If you don't do what I want - I'm gonna tell CasinoMeister on you".

My personal belief is that the threat is PETTY -and using it - lessens the actual leverage CasinoMeister as a forum has. It's not a THREAT - It's someone having a hissy fit.

Actually Posting - without giving ANY notice is most appropriate, in my opinion. And ONLY AFTER --- and I do mean AFTER --- your head has cooled off and you take personal responsibility for your own actions first.

See UUNGUY - it is players who cheat bonuses, players who scream when they don't get their way, players who abuse casino reps ---- those players are in PART --- responsible for the lack of bonuses and fun times for the rest of us normal players.

And using CasinoMeister as a THREAT - only serves to make the CM forum look like MUSCLE for the Mafia.

Which - loses it's overall PROFESSIONAL effectiveness for the rest of us - who believe CM is here to help us.

Take a break! Really, chill out a little.

The way I understood your post and took it as defaming earlier on to the OP.

I have said all along, don't come to any conclusions unless you have seen the chat yourself.

If a reputable casino offers a bonus or whatever, we are not discussing what the good given right's are, we are on a forrum here, and as a player the OP was stating that he/she deserves the bonus. Either you agree or disagree as far as the terms go. Thats how a reputable company is evaluated.

Being aggrevated is human nature, and some have better control, it makes no sense to say "you cant get angry...", if the OP deserved it, it can be aggrevating. I see no reason for stoking up the flames.

Players who scream do nothing to the bonuses a casino offer. They may get themselves barred or anything else, why should it effect anyone else. A casino will want a loyal customer, and trust me, I know that, nothing will get in the way.

As for using CM, its no mafia, its a discussion forum, and casinos can represent themselves, its not like anyone is going to do something which is irreversible. Besides using CM at an accredited casino, in itself is by no means doing anything, but saying "I will let the community know how I feel" and they can respond. In what way does it lose its effectiveness? exactly the opposite, a community based on players, is stronger than anything else, we are the ones that vote with our $$$

 

[Jasminebed]

Susanjobo, please forgive me for nominating Wagerwitches post. If I had waited until you rejoined the thread, I don't think I would have did so, but it was well written and made some valid points based on the information at the time.

I've been happy at bet365. I think I encounter the highest level of security at their casino that I have experienced.

I waited for the snail mail before I could make a second deposit. When I did want to cashout, they did not request documents, but I am aware they may at any time.

Playtech has some pretty cool games, and there are not many reputable choices.

I mostly play there without any bonuses, at least in part because they offer no bonuses on deposits under $50.

 

[WagerWitch]

Susanjobo, please forgive me for nominating Wagerwitches post. If I had waited until you rejoined the thread, I don't think I would have did so, but it was well written and made some valid points based on the information at the time.

I've been happy at bet365. I think I encounter the highest level of security at their casino that I have experienced.

I waited for the snail mail before I could make a second deposit. When I did want to cashout, they did not request documents, but I am aware they may at any time.

Playtech has some pretty cool games, and there are not many reputable choices.

I mostly play there without any bonuses, at least in part because they offer no bonuses on deposits under $50.

Thank you for saying that Jasmine.

I agree - With the information that I had at the time - the feelings were different.

However - I still say - TELLING A CASINO that isn't helping you get what you want right at that moment that you're going to post at CM is NOT appropriate.

I stand by that.

I still don't know you - but I apologize if you feel I was Degrading you. The information that I had at the time - led me to comment ON THE ACTION - and NOT the person.

I do hope you understand what I mean by that.

And Jasmine - I appreciate your nomination based on the grounds that it was well written - and I humbly thank you from the bottom of my heart for the nomination on those grounds.

 

[WagerWitch]

Take a break! Really, chill out a little.

The way I understood your post and took it as defaming earlier on to the OP.

I have said all along, don't come to any conclusions unless you have seen the chat yourself.

If a reputable casino offers a bonus or whatever, we are not discussing what the good given right's are, we are on a forrum here, and as a player the OP was stating that he/she deserves the bonus. Either you agree or disagree as far as the terms go. Thats how a reputable company is evaluated.

Being aggrevated is human nature, and some have better control, it makes no sense to say "you cant get angry...", if the OP deserved it, it can be aggrevating. I see no reason for stoking up the flames.

Players who scream do nothing to the bonuses a casino offer. They may get themselves barred or anything else, why should it effect anyone else. A casino will want a loyal customer, and trust me, I know that, nothing will get in the way.

As for using CM, its no mafia, its a discussion forum, and casinos can represent themselves, its not like anyone is going to do something which is irreversible. Besides using CM at an accredited casino, in itself is by no means doing anything, but saying "I will let the community know how I feel" and they can respond. In what way does it lose its effectiveness? exactly the opposite, a community based on players, is stronger than anything else, we are the ones that vote with our $$$

Actually - please forgive me if I disagree with you to some quantity. OK? Please do NOT take this personally.

These are ONLY my opinions - and my thoughts on this:

CM is a forum where we have strength based on interaction between players and casinos via the forum board and/or Max and Bryan.

To "threaten a casino" with BAD publicity in order to strong arm them into giving you what you want is NOT APPROPRIATE BEHAVIOR.

I'm sorry - there is NOTHING you can say to make me take that back - nor think differently.

If you threaten to USE CasinoMeister Forum as a wedge to drive home your point - you are making a promise that you (A) Cannot keep (B) Have NO Right to do (C) Being a snotnosed buffoon

This is NOT a forum used to strong arm a casino.
This is NOT a forum that a casino should feel does NOT represent the casino.

Keep in mind 2 things:

1) Bryan represents BOTH players and casinos.
2) If I am NOT mistaken - Bryan earns monies via the casinos --- AND I HIGHLY DOUBT he makes monies from the players.

By threatening to criticize a casino IN BRYAN'S FORUMS - You are undermining Bryan.

If it is THAT Serious of an issue - then it should be presented to Bryan (or Max) via a PAB - or another more appropriate way.

This is COMMON BUSINESS ETIQUETTE.

You step way over your boundaries if you are using CasinoMeister's "NAME" in order to do your own business.

You are talking about a BONUS ISSUE.

Did the person have the right to the bonus?

Yes or No

I DO NOT KNOW.

But I do know that there is no reason on God's Green Earth for someone to get upset about NOT getting a bonus - and threatening to tell everyone over at "CASINOMEISTER FORUMS" because they didn't get the bonus.

Bonuses are at the WHIM of the casino. Almost every casino has the "MANAGEMENT RESERVES THE RIGHT TO REFUSE ______" etc. clause.

When you use the terms "I AM GOING TO TELL EVERYONE AT CASINOMEISTER" --- what exactly is your purpose for doing this?

To let other players know - so you are in effect possibly HURTING the business at that casino... RIGHT?

Or do YOU really just want your issue resolved to your satisfaction?

If you're out to hurt a casino based on a bonus issue - then sheesh - hope I never get on your bad side - because that's pretty cut-throat.

If you just want it solved to your satisfaction - then WHY bother to mention the CasinoMeister name at all?

I have no problem of CM being a place where differences between players and casinos can be resolved - however - don't get all unrealistic on me... PLEASE.

You don't have the RIGHT to use the CM name - it is not YOUR forum.

We are players - they are casinos.

There are APPROPRIATE WAYS to do things - and threatening a casino with tattle telling because you aren't getting your way - is NOT one of them.

Maybe I am not explaining myself....

Hmmm...

How about this example:

You're at work... You are going to your work's cafeteria. You have a coupon for lunch.

The coupon is only valid for one lunch for ONE PERSON from your office - but the cafe lady says:


"Hey - this machine isn't taking this coupon? I'll have to check on it - It's only for one person from your office - and well - I'm sorry - You won't be able to use it for a couple more days - until we get this cleared up.

You argue...

You say: "THAT Coupon right there *pointing* says I can have ONE free lunch - I WANT MY LUNCH right now."

The lady politely declines and says: "But I can't give it to you right now - I'm sorry - It has to go through the machine to be credited - so I can't do it since the machine isn't accepting it - and I don't know why it isn't --- so I have to check with my boss, and we have to look over the paperwork - I'm not sure that this coupon for the lunch is VALID for you... I just don't know until we get this cleared up. Would you mind waiting for a few more days? Please present it in a couple of days."

You get angry: "NO! I want it RIGHT NOW DANGIT *few other choice words hurled at the lunch lady after 4 discussions*"

The lady then replies: "I am so sorry, there really isn't anything I can do about it - the machine isn't accepting it - and I don't have the authority to fix it. The managers will look over it to see what can be done in a day or so. OK?"

Finally out of Anger: "Well - I'm just going to call the HEALTH DEPARTMENT and My Boss - and close you down."

------------------------------------

That is very similar to telling a casino that you are going to post your situation on CasinoMeister Forum.

You are telling them that YOU ARE THREATENING THEM.

Maybe I'm wrong in my way of thinking...

Maybe it's true that I judged the OP by the information I had at the time...

But - I STILL THINK using a THREAT about the CasinoMeister Forums to a Casino is NOT APPROPRIATE.

You undermine CasinoMeister and the Authority that you have to use that as leverage is not acceptable.

Maybe I'm wrong... I don't know...

But I don't think so...

If this were MY forum - and someone came in - and I found out that they had USED MY GOOD NAME - to THREATEN someone with ---- I WOULD BE FURIOUS.

 

[Casinomeister]

The bottom line is that both susan and her "husband" were told that they (the casino) needed 48 hours to process their IDs - once processed, the bonuses would be awarded. So what is the big deal?

Why get rude with a customer service rep because of this?

@uungy - no one deserves a bonus, the question is if a person qualifies for a bonus. And my comment that you should know about the problems of multiple accounts on the same computer wasn't insinuating that you have them but that you know via being a seasoned player that this is a problem.

Susan and her husband use the same computer - so yes, this will cause any casino to do its due diligence. To get bent out of shape about this is just being a pain in the ass. What do you expect? Red carpet treatment? Casinos are hit up daily massively by fraudsters opening multiple accounts - and they will investigate these accounts when the red flags appear LIKE BEING ON THE SAME COMPUTER.

Bet365 has not done anything wrong as does no deserve to get beat up like this. This is ridiculous.

Since you've already submitted your IDs to the casino, I'll see if they've been processed, and maybe you'll get your bonus sheesh!

 

[chuchu59]

I think... And this is just my opinion only... That player politeness is a MUST.

It's like being rude to a waiter or waitress... Sure, you're paying for their services and you might leave them a tip...

But if you're rude - YOU REALLY DO NOT KNOW WHAT THEY MIGHT BE PUTTING IN YOUR FOOD OR DRINKS.

*giggle*

I never did anything to rude customers when I was a waitress - but a long time ago - when I was VERY YOUNG and was once a waitress - one of my co-workers once put her pubic hair in someone's dinner - (so she said) - and I've heard other horrible "stories"... So it doesn't PAY to be rude to people.

And being rude to a Casino Rep... Hmmmm... Wow - I've only seen one case where the Casino Rep deserved all the rudeness in the world...

THREATENING TO PUT THEM UP ON CASINOMEISTER???!!!!!????

What the heck...

First you are assuming that the casinos actually care.

Second - that is absolute BLACKMAIL...
(IF you don't give me what I want - I'm gonna do ________)
Don't ever demand someone do something with a THREAT... Threats are absolutely USELESS... If you are going to do something - just do it - don't sit there and be an absolute whiney baby and threaten some sort of action - just do the action.

Third - If you were rude to the casino rep - you deserve whatever happens to you. Those people work hard, long hours. They deal with PUKES like you all day. People demanding, people screaming - people threatening this or that.

FOURTH... I agree with Bryan - ANYONE who threatens a casino - no matter how bad they are with Casinomeister Action OUGHT to have their membership to both the casino and CasinoMeister revoked.

Handle your own affairs - and don't USE CasinoMeister as leverage - that is absolutely ridiculous.

If you can't come to common ground with a casino on your own terms - don't threaten or scream CASINOMEISTER in their faces...

Fact is - if you're going to come here and post about it - PRE-WARNING the casino of this is silly. Personally - if they are a bad casino - post it... If they are a good casino - Post it... But if you have a complaint that is VALID (unlike this one - where obviously the husband and wife are tag-teaming the casino - and the casino flagged their accounts - and the couple can't wait for their bonus ---- WHICH IS SCREAMING one of two things to me: SCAM or SERIOUS GAMBLING PROBLEM...) if you have a VALID complaint - then - by all means post it.

Sigh...

Dude - CasinoMeister IS leverage... But if people use them as a CROWBAR to get what they want - then you little people are making this into a WAR...

And a Mafia type one at that.

And you're not doing the entire community ANY favor by doing that.

TO the OP:

I think there is more than meets the eye in this situation.

A) Either you and your spouse/roommate/etc. are SCAMMING the casinos...

or

B) You guys have a SERIOUS gambling problem and this bonus meant something so desperate that you could not help your insane outburst...

Either way - Using CasinoMeister in such a Mafia mentality is WRONG...

Well, this aint only your opinion but mine as well and I believe a host of other players. We all comment on the rude behavior of support staff but some think it's a heavenly right for players to be rude to CS staff. Whatever happened to good manners? Even if the player has done nothing wrong being rude will not help his/her case. For a start I hope that someone can change the title of the thread. It's really misleading and brings to mind the docs/info that some Rival casinos require before processing a cashout.

Actually, I dont really understand why Bet365 would purposely stop the instant crediting of bonuses. What would they gain from that? Frankly, I would love to see the chat. Will the OP agree to that.

 

[susanjbo]

Beg to differ.

Just to clarify meister, only one of us has ever signed up to this casino. Who are their sister sites if the red flag was raised. That information may shed some light to all this. If so, I wish these casinos would disclose their associations prior to them wasting our time. And to avoid such issues, which i assume is just your asumption as none of us really know. And to say they have done nothing wrong well I beg to differ, Dont tell me one thing then do the opposite. As for the bonus, not interested, I requested my account closed after the chat session. Let them keep my bonus, just another casino added to my personal list of rotten tomatoes. And another casino that members can filter should they choose too.

 

[Casinomeister]

Just to clarify meister, only one of us has ever signed up to this casino. Who are their sister sites if the red flag was raised. That information may shed some light to all this. If so, I wish these casinos would disclose their associations prior to them wasting our time. And to avoid such issues, which i assume is just your asumption as none of us really know. And to say they have done nothing wrong well I beg to differ, Dont tell me one thing then do the opposite. As for the bonus, not interested, I requested my account closed after the chat session. Let them keep my bonus, just another casino added to my personal list of rotten tomatoes. And another casino that members can filter should they choose too.

You sent me a chat between you and support and your husband and support - two people, two user names...

So get your story straight please.

From Susan:

my meister account susanjbo


the several online chats are amusing. I dont know how you gave them the tick of approval but i thought seeing as my husbands name is all over this ill let you have a look at it. Just a look!


Amanda: Hi there, I'm Amanda from the Casino Rewards Team. How may I help you?

susan's user name: ok, ive sent u my docs
susan's user name: can u add my bonus now please
Amanda: That's great, as soon as your account is verified, we can add any Bonus's accordingly. this could take up to 48 hours.
susan's user name: what do u mean verified?
Amanda: I can asure you that you will recieve your Opening Bonus 100% Match Up !
susan's user name: Well id like it now please. you have the details.
Amanda: I don't have the authorisation to add this, our verification team will inform us as soon as possible. But for further information you can contact Customer Services HERE.
susan's user name: Why cant you contact them.
susan's user name: what sort of casino you running here? Your supposed to be accredited by casinomeister.

And then this goes on - Susan berating and threatening the casino with bad press.

The next chat session - the one she referred to as her husband's:

Suyenne J: Hello, welcome to Live Chat. How may I help you?

husband: ok, did u get my details?

husband: xxx account

Suyenne J: Are you referring to verification of your account?

husband: thats correct. u have what u asked for

Suyenne J: One moment please.

Suyenne J: This will take up to 48 hours.

Suyenne J: Is there anything else I can help you with today?

husband: where on your web page does it state 48 hours, and why was i told by YOUR onlin chat bonuses where instant?

husband: This was prior to me signing up.

Suyenne J: Verification of documents have a time frame of up to 48 hours.

husband: I checked your conditions with your rep before i signed up.

Suyenne J: I can only inform you if your account has been verified.

husband: whatr rubbish.

husband: its a sign up bonus

Suyenne J: I regret you feel this way.

husband: not a blood transfusion

husband: regret, you will regret this conversation. i suggest you read casinomeister forum very shortly.

And this spirals into another PITA customer experience. There are two chat sessions like this.

So what is your story exactly? You and your husband sign up, submit your IDs, and wait for your bonuses?? What have I gotten wrong here?

Or is the first chat session your husband's and he has two accounts (there are two user names being used. What's the story??

And by the way, since you've decided to bring this here to Casinomeister, we're going to finish this okay? I want to know exactly what happened - and the casino will fill us in as well I'm sure. Just waiting for their response at the moment.

 

[WagerWitch]

OK Susan.

After reading most of your posts on CM - I have come to the conclusion that you enjoy playing - but you are a BONUS HOUND. I have also noted that if you are unhappy with the bonuses not being offered, etc. You choose to complain here about them.

In other words - in order to keep playing you feel that casinos SHOULD provide players bonuses.

THIS IS NEITHER GOOD NOR BAD - in my humble opinion.

Now - knowing this... IF I were you...

I would find a casino that you feel comfortable playing with (the software platform)...

I would talk to the casino rep here... or at the casino - PRIOR to depositing.

Explain exactly what you expect from the casino: BONUSES after XXX$$$ amount of playing - see if they will agree with you.

THE ONLY CASINO I KNOW THAT GIVES BONUSES EVERY SINGLE DEPOSIT until you cash out more than you have deposited is CLUB WORLD CASINOS.

Once you withdraw more than you have deposited I understand that bonuses stop coming to you.

NOW - knowing this about you - it makes more sense that you get upset so easily.

However - YOU MUST KNOW - not everyone in the gambling industry agrees with bonus hunting - bonus demands and bonus playing.

I like bonuses - but I do not demand them - I ask for them - I beg for them - but if I don't get them - I'm not going to get upset... I don't make a scene - I just close my account quietly and NEVER play there again.

Anyhow - if you approach the casino ahead of time - you might know what to expect instead of being sideswiped.

I realize you did - indeed talk to a CSR prior to depositing - they advised you they would credit your account in a couple days time DUE TO THE FACT THAT YOUR ACCOUNT had red flags that they had to investigate.

Well - that means - that you should get your bonus --- albeit just a little later than you expected - And that might mean you might get a little extra on top of it for the delay - especially if you asked really nicely.

Unfortunately casinos all have rules that they have to abide by.

YOU - might be an honest player - YOU might be a loyal player - but daily they have hundreds of SCAM artists making bucks and theiving from them - and they sometimes have to screen out people.

Patience might have worked to your advantage in this situation.

A patient check in every day - staying all smiles might have gotten you a lot more for the bonus amount...

Especially if you kept the chit chat light and airy - and understanding... Granted they might have decided in the opposite direction - but IF they had decided to grace you with a bonus - they might have added some to it.

Sugar gets more flies... than vinegar... Trust me on this one.

 

[RobWin]

From Susan:


Quote:
my meister account susanjbo


the several online chats are amusing. I dont know how you gave them the tick of approval but i thought seeing as my husbands name is all over this ill let you have a look at it. Just a look!


Amanda: Hi there, I'm Amanda from the Casino Rewards Team. How may I help you?

I thought this was about "Bet365"/ Where or how does the "Casino Rewards Team" come into play here? Did I miss reading that one somewhere here in this thread..

 

[WagerWitch]

OH WOW - Meister - thank you.

Showing the TRUTH is painful - however good to know.

UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?

 

[chayton]

I thought this was about "Bet365"/ Where or how does the "Casino Rewards Team" come into play here? Did I miss reading that one somewhere here in this thread..

I wondered that too - isn't Casino Rewards an MG group?

 

[jas2587]

I wondered that too - isn't Casino Rewards an MG group?

yes they are MG
it is looks like they might do this often an submitted the wrong chat to Bryan

Cindy

 

[susanjbo]

The user name and my husbands name are one and the same. As such you received my email with his name clearly shown on each session transcript.

How are you now assosiating me with the chat sessions when you have the details in my email i sent you. I thought it was obvious from the email reply you sent me that we were talking about my hubby account!

At the end of the day, still one account at BET365 - PERIOD!

 

[Casinomeister]

Please don't confuse "Casino Rewards" affiliate program with Bet365's casino rewards promos. The chat operator refers to Casino Rewards Team with a link to a bet365 chat window. Confusing? Yes, I know. But that's life in the marketing world

 

[chuchu59]

A technical question here. Unless both Susan and her hubby registered at Bet365 before depositing surely one of them should have gotten the instant bonus.

 

[Casinomeister]

The user name and my husbands name are one and the same. As such you received my email with his name clearly shown on each session transcript.

How are you now assosiating me with the chat sessions when you have the details in my email i sent you. I thought it was obvious from the email reply you sent me that we were talking about my hubby account!

At the end of the day, still one account at BET365 - PERIOD!

There are two chat sessions with two user names - the way I read the email is that there are two accounts, your's and your hubby's.

Then why didn't your husband email me or post this stuff here? He has an account in the forum. What's up with that?

You aren't making this easy to figure out. The whole thing is rather cryptic if you ask me.

 

[susanjbo]

Ok, fair enough. If he wasnt so lazy he would bother to log in and have his say. But I would dread hearing his terminology.

The two online chat services are not associated with each other. As you will see in the transcripts the first operator asks you to "CLICK HERE" On the second chat session you have to nominate a screen name. Its now obvious that the two ONLINE chat services they offer are no was connected with each other. The first online operator makes clear reference to that by asking clients to CLICK HERE"


Id ask them to issue you with the first chat session as well. The one that shows the operator state that bonuses are instant.

 

[uungy]

The bottom line is that both susan and her "husband" were told that they (the casino) needed 48 hours to process their IDs - once processed, the bonuses would be awarded. So what is the big deal?

Why get rude with a customer service rep because of this?

@uungy - no one deserves a bonus, the question is if a person qualifies for a bonus. And my comment that you should know about the problems of multiple accounts on the same computer wasn't insinuating that you have them but that you know via being a seasoned player that this is a problem.

Susan and her husband use the same computer - so yes, this will cause any casino to do its due diligence. To get bent out of shape about this is just being a pain in the ass. What do you expect? Red carpet treatment? Casinos are hit up daily massively by fraudsters opening multiple accounts - and they will investigate these accounts when the red flags appear LIKE BEING ON THE SAME COMPUTER.

Bet365 has not done anything wrong as does no deserve to get beat up like this. This is ridiculous.

Since you've already submitted your IDs to the casino, I'll see if they've been processed, and maybe you'll get your bonus sheesh!

By no means, and as previously stated clearly, do I think rudeness gets you anywhere, and is not the correct way to get around things. Is that a reason to refuse a bonus as "some" have stated? In my opinion, NO! If its a fraudlent case, then fair, but I am only responding to the main issue that I feel is at hand, that is that 1) people are jumping to conclusions, 2) just because someone is rude, it doesnt mean they should get refused a bonus they qualify for

I am not in the affiliate or Meister market, so cant say what I think the problems are in regards to fraud. I wont and cant comment on things like that. I tend to try and base myself on facts, not imaginary figures and assumptions. If a casino suspects me (cant remember when had that last) of some accounting problems, I send in ID and wait. I have no issue with that. I know there is a problem, and thats all I can say.

Well, this aint only your opinion but mine as well and I believe a host of other players. We all comment on the rude behavior of support staff but some think it's a heavenly right for players to be rude to CS staff. Whatever happened to good manners? Even if the player has done nothing wrong being rude will not help his/her case. For a start I hope that someone can change the title of the thread. It's really misleading and brings to mind the docs/info that some Rival casinos require before processing a cashout.

There is a differance between a player and casino staff being rude. A player is the one playing, it doesnt mean its right to do it, but come on, its worlds apart. Also don't use a blind vote "as well and I believe a host of other players", having your own opinion is fine, but baseing it on "I believe others " doesnt strengthen an opinion, its a pressure tactic.

UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?

I still dont see any blackmail! Thats not mafia style either. It may sound rediculous to me to what the OP put in the chat, but to use the community this way, seems fine. OP wanted the community to know how he/she felt publicly, and let the community know the way he/she was treated. I think it could have been re-phrased, and some others would post here without even telling them, but there are different ways round things. Everyone to their own. Some vent what they will do, others are more placid.

Another thing, you seem to have a hidden agenda, whether you dislike bonus players as it effects your affiliate income, or because you dont want it to affect your bonuses, whatever it is, a reputable company should honour the terms, and thats what you should be standing with (IMO). It selfish to keep stating "its effecting us, so why should you get the bonus, if you just play for the bonuses". This is about being trustworthy and honest, and keeping to terms. besides, why would you play in casino that dont stick to their terms?

Lastly, please cut out the name calling and accusation what kind of player the OP is. It doesnt benefit anyone, and doesnt add or take away from the case, its just offensive. It doesnt add to any side, and just aggrevates the OP (I think)

There are two chat sessions with two user names - the way I read the email is that there are two accounts, your's and your hubby's.

Then why didn't your husband email me or post this stuff here? He has an account in the forum. What's up with that?

You aren't making this easy to figure out. The whole thing is rather cryptic if you ask me.

The OP seems a little unclear, and from the most recent post, it seems that the 2 usernames that you see (from my understand of this cryptic and unclear case) one is the casino username, the other one is the alias in the chat. OP please correct me if I am wrong.

 

[WagerWitch]

Ahem...

Quote:
Originally Posted by WagerWitch View Post
UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?
I still dont see any blackmail! Thats not mafia style either. It may sound rediculous to me to what the OP put in the chat, but to use the community this way, seems fine. OP wanted the community to know how he/she felt publicly, and let the community know the way he/she was treated. I think it could have been re-phrased, and some others would post here without even telling them, but there are different ways round things. Everyone to their own. Some vent what they will do, others are more placid.

Another thing, you seem to have a hidden agenda, whether you dislike bonus players as it effects your affiliate income, or because you dont want it to affect your bonuses, whatever it is, a reputable company should honour the terms, and thats what you should be standing with (IMO). It selfish to keep stating "its effecting us, so why should you get the bonus, if you just play for the bonuses". This is about being trustworthy and honest, and keeping to terms. besides, why would you play in casino that dont stick to their terms?

Lastly, please cut out the name calling and accusation what kind of player the OP is. It doesnt benefit anyone, and doesnt add or take away from the case, its just offensive. It doesnt add to any side, and just aggrevates the OP (I think)

FIRST:

I am an affiliate - but in NO WAY, SHAPE or FORM does that AFFECT how I feel about this - and that was VERY WRONG of you to even mention.

I take that personally - as if you have something against AFFILIATES.

If you will NOTE... My site is SCREAMING full of FREEBIES. I am a player's affiliate.

And if you look at how "MUCH" money I've made in the past 3 years - you would laugh and wonder WHY I bother to put the time and effort into my affiliate site. Let's just say - less that 20.00 a month --- and I only made 3 months worth of payments - although - that is NONE OF YOUR BUSINESS - I am very transparent. AND I HAVE NO HIDDEN AGENDAS - not here - not there - not anywhere in my life.

I never called the OP anything.

I said her actions appear.

There is a HUGE - VAST - Difference.

Using the CM FORUM as leverage is --- INDEED Mafia style - and Bryan has ALREADY stated that it is NOT TO BE DONE.

Or did you miss that???????? You might want to go back and read that.

Are you saying that the owner of the forum doesn't have a say in how his forum is used?


And Lastly - the reason I dislike people who put up big stinks about GETTING bonuses....

Because THEY are the reason the rest of us REASONABLE and CALM - and patient people are getting less and less bonuses today...

It's just bad business.

And don't ever say I AM AN AFFILIATE AND HAVE ULTERIOR MOTIVES. Because it isn't true - AND there is no connection between liking or disliking people because of bonuses or lack of them - that's just PLAIN SILLY DUMB.

Seriously - that's more like Slander in the extreme - as most people here know me - and know exactly who I am - for OVER 10 years.

And you're saying this because I am backing the CasinoMeister Forum - and Bryan's wishes - over that of a player who just RUDELY told off a CSR?

Nope dude - sorry - I am a FAIR person - and if you treat me fairly - I will treat you fairly.

But I put myself in that CSR's position.

You OBVIOUSLY only chose to focus on a few words of what I said - and you did NOT read the WHOLE entire commentary.

I realize I WRITE A LOT... But if you are going to critisize what I WRITE - make sure you have the WHOLE shebang and not just snippets to mold around your own thought process.

Because YOU HAVE IT ENTIRELY wrong.

WHAT is wrong with someone calling someone OUT for being rude and for USING people/places?

What is wrong with our society that if we point out that there could have been better actions - there might have been better results?

We ALL observed how the OP was told to wait and then they would qualify for a bonus.

We ALL see that the OP initially was told - YES the casino bonuses are instant.

Yes --- We ALL see how the OP was put on HOLD with the bonus.

IS THE OP GOING TO GET THE BONUS?

Well - if the OP clears the check and balance system - then yes.

But if the OP doesn't - NO.

NOW - you're telling me the check and balance system isn't right?
That the OP has a right to mistreat someone because something about them flags the system?
That the OP is justified in using CM forum as a NASTY BITE to the casino?


Does the OP qualify for the bonus --- I dunno - but if they do - they SHOULD get the bonus.

This isn't about whether the OP GETS BONUS OR NOT --- if you read the whole story UUNGUY...

This is about the OP GETTING PISSED....

Because they didn't get it INSTANTLY.

The OP was told that the BONUS would be credited ONCE the clearance was met.

Something about the OP's account FLAGGED something which caused the casino to put the bonus on hold.

The OP didn't like that...

And proceeded to call the casino a bunch of not so nice things and then threatened to put the info on CasinoMeister Forum --- IN a way that sounds like the Casino "better shape up and do what the OP wanted."


Oh... and wait UUNGUY --- now the casino CHAT was the OPs HUSBAND...

Which is now brought into the picture.


Come ON UUNGUY --- how many times do you need to get kicked to realize that a DONKEY is kicking you?

Now --- I told you and I told the OP - based on the info I had - and the info we had - the OP seems (note seems --- not IS - Cause I dont know the OP) like they have no patience, are rude and completely out of line.

Did you read the whole commentary?

Meh.

I think not.

But I will say this.

I AM VERY FAIR - and if I am calling someone on something - and I am found to be wrong - I will gladly apologize - and ask for forgiveness.

If I am right - I WILL fight it to the teeth - like a pit bull - while everyone walks away bored to tears.

I'll agree that we disagree.

Should the OP get the BONUS???? That is the question.

If the OP's account clears the checks and balances - sure... give 'em the bonus no matter how badly they treated people... Yep - reward them - I have no problem with that.

But if they don't - then hells no... They shouldn't.

Bottom line is... No matter how badly they treated the CSR - no matter how much they abused their right to the CM forum... No matter how badly they misrepresented their situation to the CM forum... YES - IF they pass the checks the casino has put into place because of cheaters and people who abuse bonuses --- then YES - they should get that bonus.

Personally - it's a dead horse - cause I am assuming that you THINK it is OK to threaten a casino with CasinoMeister's Forum - by saying --- IF YOU DON'T DO WHAT I ASK RIGHT NOW --- I'm gonna post about it.

It's like saying to a girl --- IF you don't sleep with me right now - I'm gonna tell all your friends you let me go this far...

It's blackmail - plain and simple.

IF the OP had not said anything then came over here and posted something about the situation - I would have been absolutely more sympathetic.

But as it is...

I see and think - with the info that I have RIGHT NOW...

That the OPs husband dug his own hole.

 

[WagerWitch]

Bleccccccccch on this whole thing anyway...

This - in the scale of life - ranks about a ZERO - I just hate to be proven right...

Cause every time I am - it makes me believe in humanity - that much less.

Dude - the couple is abusing the system in some way - and if they AREN'T --- they are STILL ABUSING the CSR.

Neither should be tolerated.

Read through all of her posts on CasinoMeister.

The only posts they make are about Bonuses - and NOT GETTING them...

Obviously threatening other casinos with negative posts in the past have worked - otherwise they would NOT continue to do it.

Obviously in the PAST - the CasinoMeister Name meant that they got their way - and got a Casino to bend to their will - and their nasty one at that.

If I'm wrong - I'll publicly apologize....

But the more people use CasinoMeister on such PETTY BS - the LESS weight CasinoMeister will have when it comes down to the bottom line --- when we --- as gambler's really NEED THEM.

 

[GOCC]

To me this is going way over the top for someone who has been asked to wait 48 hours for their bonus. Not been told your not getting it, just please wait for your ID to be verified.

 

[Gogo]

I think that veryfication procces is main factor here, not grant bonus.
When account after sign up is verifyed then you can get bonus.
Instant bonus have nothing with veryfication process, its two difrent things.

My mother and I have fuly registered accounts in bet365 in one household.
I ask them is it permitted and they told me yes. I do not take bonus, but some time they offer me when I deposit funds.

 

[susanjbo]

Id rather some just stick to the issue here. The fact online reps at BET365 stated one thing and Bet365 did not abide. This thread has been taken over with fabrications. Seems some know more about the true incident than me. Please, while some are speculating, please display this weeks LOTO numbers so I may then praise your wisdom. I dont need to be told what some consider are my rights. And how they believe a casino should treat me. I expect only the best from any company or supplier that accepts or takes my money. I wont bend over to bully tactics, nor will I sit back and be shafted by any company just because I need to be seen to submit.

Then again its clear some have their own agenda. Their affiliation with casinos has clouded their minds and shows they cant be objectionable, more so use tactics to distract us from the issue at hand. That just gives us all a better indication how shifty these individuals can be, and their casino bonus structures are created to squander money from potential players are an indication what lengths they will go to SHAFT THE NEXT PLAYER>

 

[WagerWitch]

Id rather some just stick to the issue here. The fact online reps at BET365 stated one thing and Bet365 did not abide. This thread has been taken over with fabrications. Seems some know more about the true incident than me. Please, while some are speculating, please display this weeks LOTO numbers so I may then praise your wisdom. I dont need to be told what some consider are my rights. And how they believe a casino should treat me. I expect only the best from any company or supplier that accepts or takes my money. I wont bend over to bully tactics, nor will I sit back and be shafted by any company just because I need to be seen to submit.

Then again its clear some have their own agenda. Their affiliation with casinos has clouded their minds and shows they cant be objectionable, more so use tactics to distract us from the issue at hand. That just gives us all a better indication how shifty these individuals can be, and their casino bonus structures are created to squander money from potential players are an indication what lengths they will go to SHAFT THE NEXT PLAYER>

FACT: Every post on Casinomeister made by you is about Bonus issues - NOT getting them. Viewable by everyone.

FACT: Originally you stated this was about you - then you showed evidence or evidence was shown that this was your husband.

FACT: You were rude to the CSR

FACT: You were told you ONLY had to wait 48 hours to get clearance and then your bonus would be given to you.

FACT: You used the CasinoMeister Name to "THREATEN THE CASINO".


Do you deny ANY of these facts?

In my humble opinion - you're off base.

I think the casino offered you the bonus - but BECAUSE your account got FLAGGED - you were told you would have to wait for the bonus until you were cleared.

Personally - YOUR PATIENCE level needs to be checked - or your husbands.

YES - under normal circumstances - the bonus would have been INSTANT - but YOU and YOUR HUSBAND were flagged for whatever reasons.

Yet - you got upset because of this.

And you came here to post nasty things about the casino because you didn't get your way...

Just like you did in the other POSTS here in CasinoMeister.

You have not participated in conversations here at Casinomeister -- the only things you have posted on are Bonus issues.

FORGIVE ME AHEAD OF TIME - if I am wrong.

But the matter is very visible - and I don't think I'm offtrack with it.

You may be the most wonderful person in the world - and you probably are... But your actions were pretty uncomfortable to witness - and I - PERSONALLY - think you were in the wrong. (Or your husband - or whoever it turns out to be)

I think the casino was WILLING to give you the bonus - but you got angry (or your husband) - because it was NOT instantaneous... Because you guys got flagged.

And the bonus IS instant for everyone else.

SO your account(s) had a problem. It happens.

But you weren't willing to be nice about it.

And you WEREN'T willing to be patient.

Bottom line - IF YOU DESERVE the bonus - you were going to get it.

Issues beyond the CSR's control caused your bonus to be put on hold.

You weren't willing to be patient and understand that.

It isn't the casino's fault in ANY way.

AND I SAY THIS WITH THE INFORMATION THAT I HAVE.

And you say:

I wont bend over to bully tactics, nor will I sit back and be shafted by any company just because I need to be seen to submit.

You are (or your husband) are doing EXACTLY what you say you won't do.


Can you present ANY information that can prove this any differently?