Bonus Complaint Bet365 Blood Sample Required!

[susanjbo]

After spending 30 mins signing up to BET365 after seeing they where listed here as accredited casino i decided to stop filling in their sign up form and have a quick chat to a REP. First question, am i already a member as name looks familiar, second question, how do i claim 100% sign up bonus. CHAT REP said its instant after you deposit.

What a load of rot, after depositing with moneybookers i then request my bonus to be credited. Was told i need to send passport, utilitys letter, and wait for a snail mail verification code to be sent. Then and only then could i receive my bonus..

90 mins later of chatting and arguing with the morons in charge and providing evidence that i was miss informed by not one chat rep but two that my bonus was instant.

Avoid this casino, i dont know how they got accreditation here, they are deceptive, and falsly advertise their signup bonus and provide misleading information to customers to simply get them to sign up and deposit knowing full well they never have any intention of honouring their sign up bonus.

If their own staff dont know their bloody terms and conditions how are we supposed to digest them.

they will go to any means not to pay, even to the degree of wasting 90 mins on chat sessions .

A poor excuse for a casino and they consider new members bonus abuser from day one.

This casino and its practices is not just shonky, their web page is misleading, their promotions are bound by so many rules you need to give a blood and DNA sample just to get them to credit you.

BET365 should be suspended and removed from meisters accreditation page.

Meister, i sent you the session chat scripts. In the end i left there without my bonus. Keep it BET365, Plenty of other casinos out there. Your a discrace,

 

[susanjbo]

Stay away from BET365

[Max says: moved here from another thread. No hijacking please.]

If your having that kind of trouble getting your bonus you would be doing yourself a favour by staying away from BET365 casino which is listed here as accredited.

They require verification papers, passport / utilitys fax to them and snail mail verification number thats sent to your home to be entered into their security page. And that even after you deposit. Also playtech

 

[The Dude]

...
Meister, i sent you the session chat scripts.[/B] In the end i left there without my bonus. Keep it BET365, Plenty of other casinos out there. Your a discrace,

Yeah, thanks for the chat sessions. Let me say one thing, you are a rude person.

I hate it when players use this board to badger and threaten CSRs into doing something they can't do. You were told that your ID had to be checked and that it would take 48 hrs. Obviously you are using the same computer as your husband and the casino needs to do their due diligence - protecting themselves from fraudsters.

And reading his chat session, your husband appears to be just as impatient and rude as you are. If I was the CSR supervisor, I would have yanked the plug on his chat and closed both accounts. His/your comments were uncalled for.

 

[Marie2473]

Now, i havent seen the chat however I have seen many else and I do not understand the people that use this forum to scare the casinos.
I am one of the lucky people that has not yet experianced any huge problem with any of the casinos that I play at, but when and if I do I will not be rude and I will also not use this as a threat (spelling?)
The forums is here to help for sure, but there are better ways to get help than beeing rude about it!

 

[The Dude]

Now, i havent seen the chat however I have seen many else and I do not understand the people that use this forum to scare the casinos...

I would post it, but the member didn't ask me to do this, so I won't. Besides, if I did, it would be embarrassing for her/him.

What I can say is that the chat person deserves kudos for her patience with this member.

One thing to remember, CSRs deserve to be treated with respect. Treat others as you would expect to be treated. Don't come across being a dick.

 

[uungy]

what has the rudeness got to do with the rights and wrong. If the bonus was credited then this would have been avoided.

I think they are a reputable group, but to start commenting on how rude he/she was, is a complete side point in my opinion, and is irrelavent.

Lets stick to the main facts, was the player deserving the bonus? thats the bottom line!

 

[maxd]

... rude he/she was, is a complete side point in my opinion, and is irrelavent.

How can it be irrelevant?

You're having a garage sale and things are going slow so you put up a sign: Buy One Pair, We'll Throw In A Freebie.

Some git walks up and says "What a shitty little sale you're having here. You're an ugly bunch of inbreds and this stuff is crap! Wouldn't let my dog vomit on any of this shit. ... Ok, I want this pair of shoes. Gimme a discount, and where's my freebie? I want something good. And be snappy about it! No I don't want that! Gimme this .. and this too because you're such a f***ing waste of space."

If you ask me Mr. Git would be lucky to get off with a good, stiff boot to the curb never mind having his pick of the barrel.

Being rude _always_ has something to do with it and it's difficult to imagine why anyone should be given a pass on it, ever.

If you want to be rude and get rewarded for it, become a comedienne. Otherwise being rude is just another way of saying "Smack Me, Hard."

 

[The Dude]

what has the rudeness got to do with the rights and wrong. If the bonus was credited then this would have been avoided.

I think they are a reputable group, but to start commenting on how rude he/she was, is a complete side point in my opinion, and is irrelavent.

Lets stick to the main facts, was the player deserving the bonus? thats the bottom line!

You didn't read the chat session - I did. The chat reps should be commended for being restrained and professional; the players should be chastised for using this forum as a means of blackmail.

susanjbo and her husband were politely told that their IDs were being reviewed and that there was a minimum 48 hour wait. Really - what's the big deal with that??

Well, these two players didn't want to hear it, they just kept demanding a bonus and kept threatening to go to Casinomeister's message board in order to get their way.

They use the same computer, and I'm wondering if they even bothered to notify support about this fact. More than one account from the same computer usually raises legit questions - you should know that, right?

This sort of behavior is inexcusable - members who do this are using this board as leverage to get their way. That's not what this board is for. Those who threaten casinos with blackmail ought to have their membership reviewed/suspended.

Or do you feel members are within their rights to do so?

 

[uungy]

You didn't read the chat session - I did. The chat reps should be commended for being restrained and professional; the players should be chastised for using this forum as a means of blackmail.

Fair play to the rep, but again this has nothing to do with the rights and wrongs if the player is entitled to what 2 reps seem to have said. (i cant say, as I dont have the chat).

They use the same computer, and I'm wondering if they even bothered to notify support about this fact. More than one account from the same computer usually raises legit questions - you should know that, right?

How should I know that? You have falsely accused me in the past of that.

No reason to be aggresive!

Besides I dont think bet365 have a "one per household" clause, so no reason to notify them anyway.

This sort of behavior is inexcusable - members who do this are using this board as leverage to get their way. That's not what this board is for. Those who threaten casinos with blackmail ought to have their membership reviewed/suspended.

Or do you feel members are within their rights to do so?

Again, I cant say whatI think about the "blackmail" aspect, its hard to say without seeing it. I personaly don't think it helps to threaten, since if its a reputable casino they will honour it anyway, if not they will tell you to bugger off anyway.

This is a players advocate forum, so not sure why there should be so much of an issue with that anyway. If they come to the forum, the casino can answer themselves, so its not really blackmail, as they can explain themselves, should they wish to.

It may be unacceptable, but that again doesnt give any reason for a casino to refuse a bonus that is due. Is that not a reason to complain here and notify the members of the community?

 

[spearmaster]

I suspect the bonus is instant *except* where a system flag is triggered. For most players this doesn't happen, and thus the bonus is credited. However, where some sort of flag is raised (address, IP, whatever) - it is only natural for the system to halt the process at that point - thus it is doing exactly what it is designed to do, and the reps are correct in saying that the bonus is instantly credited once an account has been registered.

The only way this can be improved is for the wording to be changed to something like "successfully registered".

In this case, uungy, I cannot agree with you - the bonus is not automatically due to ALL registrations. Until susan proves her identity as requested, I think the casino's automated and manual systems are correct in refusing to credit the bonus.

 

[uungy]

I suspect the bonus is instant *except* where a system flag is triggered. For most players this doesn't happen, and thus the bonus is credited. However, where some sort of flag is raised (address, IP, whatever) - it is only natural for the system to halt the process at that point - thus it is doing exactly what it is designed to do, and the reps are correct in saying that the bonus is instantly credited once an account has been registered.

The only way this can be improved is for the wording to be changed to something like "successfully registered".

In this case, uungy, I cannot agree with you - the bonus is not automatically due to ALL registrations. Until susan proves her identity as requested, I think the casino's automated and manual systems are correct in refusing to credit the bonus.

I have never said the player should or shouldnt get the bonus, I dont know if the player is fraudlent or anything else, however all the "rude chat" chitchat, has nothing to do if the player is entitled to recieve the bonus.

when I said earlier "If the bonus was credited then this would have been avoided" its just that the chat has nothing to do with the fact if the player deserves the bonus.

as I stated earlier, my main point was

Lets stick to the main facts, was the player deserving the bonus? thats the bottom line!

 

[coxwel]

i think the bottom line is the player will receive the bonus if hes eligible. i guess hes that aggressive as he doesnt received the bonus instantly and doenst care much about the reasons why. so if theres another account on same household i really can understand the casinos position, iam sure if all is fine in the end they wont dout crediting the bonus.

but its reasonable that in such cases, things are doublechecked. and iam sure bet365 has sth in its rules for multiple accounts etc.

its just an overreaction from the player in my eyes making up such a big case as like he has een robbed thousands of dollars by any rogue fishy outfit.


he should calm down, wait and see but if you want help of anybody or maybe the casino fasten things up for you the badest way is to blackmail for unreasonable reasons and be rude to live support, wont make things easier for you.



cheers

coxwel

 

[me_and_ed]

Just my 2 cents here, I have never had an issue with 365, my bonuses were instant and was paid without any hassle in 12hrs, this is one of the very few Playtechs that I would actually deposit at and fully trust.

 

[prostudio]

hi

Hello i wont to make this post only to tell that bet365 its really ( i think ) the best playtech casino!
I had the same registration process with them and they really care of multiple accounts!
I receive a verification letter from them also and i verify my account!
i think players must be patient about this process!
Thank you!

 

[GOCC]

365 use IESNARE to detect people using the same comp. The terms for the sign up bonus state

One bonus per promotion, per person, family, household address, email address, telephone number, same payment method details (e.g. debit/credit card number) and shared computer, e.g. school, public library or workplace. This offer applies exclusively to the first account credited and will not apply to further accounts opened with betting sites powered by bet365.

This is in the terms that YOU agree to before signing up. When they deposited, it would have flagged HANG ON, this computer has been used before, which is against the terms so no bonus. They have then asked for ID.

Cant see a problem and it would seem they are trying to GIVE him/her the bonus

 

[WagerWitch]

I think... And this is just my opinion only... That player politeness is a MUST.

It's like being rude to a waiter or waitress... Sure, you're paying for their services and you might leave them a tip...

But if you're rude - YOU REALLY DO NOT KNOW WHAT THEY MIGHT BE PUTTING IN YOUR FOOD OR DRINKS.

*giggle*

I never did anything to rude customers when I was a waitress - but a long time ago - when I was VERY YOUNG and was once a waitress - one of my co-workers once put her pubic hair in someone's dinner - (so she said) - and I've heard other horrible "stories"... So it doesn't PAY to be rude to people.

And being rude to a Casino Rep... Hmmmm... Wow - I've only seen one case where the Casino Rep deserved all the rudeness in the world...

THREATENING TO PUT THEM UP ON CASINOMEISTER???!!!!!????

What the heck...

First you are assuming that the casinos actually care.

Second - that is absolute BLACKMAIL...
(IF you don't give me what I want - I'm gonna do ________)
Don't ever demand someone do something with a THREAT... Threats are absolutely USELESS... If you are going to do something - just do it - don't sit there and be an absolute whiney baby and threaten some sort of action - just do the action.

Third - If you were rude to the casino rep - you deserve whatever happens to you. Those people work hard, long hours. They deal with PUKES like you all day. People demanding, people screaming - people threatening this or that.

FOURTH... I agree with Bryan - ANYONE who threatens a casino - no matter how bad they are with Casinomeister Action OUGHT to have their membership to both the casino and CasinoMeister revoked.

Handle your own affairs - and don't USE CasinoMeister as leverage - that is absolutely ridiculous.

If you can't come to common ground with a casino on your own terms - don't threaten or scream CASINOMEISTER in their faces...

Fact is - if you're going to come here and post about it - PRE-WARNING the casino of this is silly. Personally - if they are a bad casino - post it... If they are a good casino - Post it... But if you have a complaint that is VALID (unlike this one - where obviously the husband and wife are tag-teaming the casino - and the casino flagged their accounts - and the couple can't wait for their bonus ---- WHICH IS SCREAMING one of two things to me: SCAM or SERIOUS GAMBLING PROBLEM...) if you have a VALID complaint - then - by all means post it.

Sigh...

Dude - CasinoMeister IS leverage... But if people use them as a CROWBAR to get what they want - then you little people are making this into a WAR...

And a Mafia type one at that.

And you're not doing the entire community ANY favor by doing that.

TO the OP:

I think there is more than meets the eye in this situation.

A) Either you and your spouse/roommate/etc. are SCAMMING the casinos...

or

B) You guys have a SERIOUS gambling problem and this bonus meant something so desperate that you could not help your insane outburst...

Either way - Using CasinoMeister in such a Mafia mentality is WRONG...

 

[clj7221]

Ok I am sure this woman has learned her lesson and has embarrassed herself enough. No need to get righteous about it at this point.I think Casinomeister explained what she did very clearly and and at some point the bashing wagon needs to stop.

 

[vinylweatherman]

365 use IESNARE to detect people using the same comp. The terms for the sign up bonus state

One bonus per promotion, per person, family, household address, email address, telephone number, same payment method details (e.g. debit/credit card number) and shared computer, e.g. school, public library or workplace. This offer applies exclusively to the first account credited and will not apply to further accounts opened with betting sites powered by bet365.
This is in the terms that YOU agree to before signing up. When they deposited, it would have flagged HANG ON, this computer has been used before, which is against the terms so no bonus. They have then asked for ID.

Cant see a problem and it would seem they are trying to GIVE him/her the bonus

This is the "one per household" clause. According to this, the OP isn't even eligible for this bonus, assuming her husband took the welcome bonus when signing up.

The ONLY thing Bet365 did wrong here was to wait until the deposit was made before calling for ID due to "red flagging".

The snail mail code, although slow, is a very good way to verify address, better even than sending in ID and utility bills, where a very good and consistent set of fakes can fool the casino.

Perhaps we should get away from this idea of being able to gamble in a new casino INSTANTLY, and have ID checked, and a code sent by snail mail that needs to be entered to unlock the DEPOSIT screen of banking. Eligibility for promotions would be decided on the date of initial registration, so failure to receive the snail mail code quickly would NOT cause the player to miss out.

In cases where husband and wife, or any other kind of partnership, wish to play, further proof that there really ARE two separate ADULTS in the household should be sought, such as a copy of marriage certificate, something official of the standard of utility bill, but two, one in each name.

Although there have been many cases of adult partners wanting to play together, there have been few if any instances of three or more adults wanting to play the same casino (this might be where a couple have adult children living at home). It is so hard to tell a genuine case from multiple account fraud that casinos will have to forget about finding ways to verify this. There are so many different casinos to choose from that I am surprised we even have these cases of "husband and wife" both playing in the SAME casino. Maybe it is due to familiarity with the brand, with the other partner feeling safer playing where their spouse has for a while.

Most players are USERS of the internet, and do not see anything wrong in having accounts for, say, husband and wife, and this might be why there are occasional instances of impatience, rudeness, etc. It just getting mistaken for deliberately obstructive CS, rather than a genuine operational matter requiring deviation from the norm (such as "instant" credit of a bonus).

It would help if such terms as I bolded above were reworded into plain English, rather than the "cover all the bases" legalese used. This could be achieved by use of example, as is often done with MGS bonus accounts, where the legalese is followed by a worked example of how it would work for two slot spins (the usual example MGS use to show how "playthrough" is calculated).

Another place this kind of information could be given is on affiliate websites, after all, they make money directing players to the various casinos, and could make it clear that where one member of a household has already joined, a secojd should join a different casino, or contact the casino beforehand.

When it comes to using the CM site as a form of blackmail, it doesn't work often, and is likely to work less and less.
Casinos that know enough about Casinomeister to fear it ALSO know that a player will NOT be supported here if they threaten or blackmail the casino first, and then attempt to follow through here when they don't get their own way.
It is often better to keep the casino in complete ignorance of the fact that you are a member of CM - let it dig itself into a hole first, which it will do if it really is in the wrong, and then hit it with a PM to the rep and PAB - completely out of the blue. Letting it dig itself into a hole first will provide evidence of it getting things wrong, whereas an immediate threat of blackmail leaves no chance for the casino to get anything wrong.

 

[uungy]

First you are assuming that the casinos actually care.

Second - that is absolute BLACKMAIL...
(IF you don't give me what I want - I'm gonna do ________)
Don't ever demand someone do something with a THREAT... Threats are absolutely USELESS... If you are going to do something - just do it - don't sit there and be an absolute whiney baby and threaten some sort of action - just do the action.

Third - If you were rude to the casino rep - you deserve whatever happens to you. Those people work hard, long hours. They deal with PUKES like you all day. People demanding, people screaming - people threatening this or that.

.....................



TO the OP:

I think there is more than meets the eye in this situation.

A) Either you and your spouse/roommate/etc. are SCAMMING the casinos...

or

B) You guys have a SERIOUS gambling problem and this bonus meant something so desperate that you could not help your insane outburst...

Either way - Using CasinoMeister in such a Mafia mentality is WRONG...

I really cant understand where you are heading. Your first point seems to indicate that the casinos don't care, if so whats the whole thing about? I personally think, they do care if they are in the wrong, otherwise they dont care.

Your second point, as said earlier, its hard to know what the OP said in the chat, so dont draw any conclusions. In my experiance, I have advised a company that "I prefer not going to your licesnse etc, so please sort this out", and instead of it turning into a fight, they acknowledged the fact. The guy on the chat was extremely rude, and this was a reasonably large bookie in the UK. So at times, to avoid things it does work. Is my case blackmail too?

Your third point. I don't think it works being rude, and I dont think it gets you anywhere, however at the end of the day, that is their job. They know there are addicts who will accuse, abuse etc, and should be trained at that, so no reason to feel sorry. Its their job, why would that "rule" against you.

Once again, don't let emotions work over whats right or wrong. They may be right to refuse the bonus, but its completely out of and to judge a case singly on emotions.

And the last comment is not called for at all. Why cant you just put your FACTS down without jumping and just running someone else down. Why accuse others of being an addict and scammer, thats so uncalled for, and I am sure against every rule in this forum

 

[susanjbo]

SOME FACTS!

1) Neither me nor my husband have ever held an account at bet365 - If either of us are members of any other casino run by this mob then THEY BET3656 should fully disclose to US their affiliation with other casinos to avoid what you call the RED FLAG.

2) Prior to signing up, thats before the signup form was completed I spoke to the online chat REP. I asked "AM I already a member. They requested all details, down to my date of birth and full address. I was told (YOU HAVE NO ACCOUNT WITH US AND FEEL FREE TO COMPLETE YOUR SIGN UP"

3) Meister, the chat session you where sent was the fourth. There are three others. Jill , which is obvious there manager by this stage and if you consider the comments rude then Id like to see your verbal expressions after 90 mins and three previous chat sessions to morons who I must say dont know their own terms and conditions.

4) Meister you state we have dupe ip's. Thats correct, on this site we do, only you my friend would have had that knowledge. Not them, unless one of us is a member of one of their other casinos. So please dont start making assumptions bases on information that is irrelevant to this post.

Which brings me to my next point? The PLAYTECH casinos here you state are accredited, I have a feeling mate some are affiliated with casinos this site has listed in the rouge section. That being 32vegas - now renamed 21Nova. How do i know this? My fully verified VIP Moneybookers account used at these two casinos has its own email address with its own distinct moneybookers ID flag.

In conclusion, checks and balances were done this end , including taking your advice by visiting this casinomeister accredited casino and on this basis this site was brought up in the final chat session to inform the bet365 manager how i ended up visiting their casino. And also to inform them (bet365) i would post my reply regarding their conduct.

And as some members here through no fault of their own have made up conclusions based on incorrect FACTS IE dupe ip/computer/household. The issue is BET365 not honouring their bonus commitments as a casinomeister accredited casino. The chat reps where given the repect any person deserves up untill the fouth session.

 

[WagerWitch]

OK - I can still UNDERSTAND being Frustrated.

I can still understand BEING UPSET to the point where screaming or being rude would come across my mind.

That is generally WHERE "I" terminate the conversation - without any prelude to saying that "I'm going to throw you to the wolves and tell on you to CasinoMeister".

The Casinos truly DO NOT CARE.

If you haven't noticed lately - 80% of them - IN MY SINCERE OPINION - have become arrogant and money hungry only. Customer service fell by the wayside a long time ago.

And if the Casino Reps are not RUDE to you - getting rude back to them isn't going to do anything but give them a rough day.

They are doing what they get paid to do - answer questions - pass on information. They are the go-between - and NOT the management.

I would have withdrawn my money - and totally erased the casino from my computer.

Bonuses are ALWAYS up to the casino - The casino ALWAYS reserves the right to refuse service.

Bonuses are not a God-Given Right.

To be angry at a casino for not providing a bonus - is not appropriate. Deal with it appropriately by withdrawing your money - and turning off the casino.

Simple.

Don't play the casino.

There are hundreds of other casinos which WILL Provide you bonuses.

And several of them will allow 2 players in ONE household.

Keep in mind - you or your spouse could have played at a "sister" casino - in which case your computer would be documented on ONE - and using another name - on the other would have RANG BELLS.

ONE way to avoid this is to have 2 computers. But you still have to be careful because casinos are looking for people who ARE scamming casinos in this manner.

I still think you owe ANY casino rep that you may have gotten nasty with - an apology.

I still think using CasinoMeister as a THREAT - EVER... At any time - is WRONG.

It's bad business.

Do I personally think you're a scam artist?

I don't know you - but with the information provided - it does sound like it's a possibility given that they don't want to give you an account because both of you live in one household. and it sounds like they were aware of it.

UUNGuy - I don't think most of the casinos care. I think the ONLY thing they care about is money - and whether or not you are going to deposit again.

My main rant above was the USAGE of CasinoMeister in a THREATENING MANNER.

As if: "If you don't do what I want - I'm gonna tell CasinoMeister on you".

My personal belief is that the threat is PETTY -and using it - lessens the actual leverage CasinoMeister as a forum has. It's not a THREAT - It's someone having a hissy fit.

Actually Posting - without giving ANY notice is most appropriate, in my opinion. And ONLY AFTER --- and I do mean AFTER --- your head has cooled off and you take personal responsibility for your own actions first.

See UUNGUY - it is players who cheat bonuses, players who scream when they don't get their way, players who abuse casino reps ---- those players are in PART --- responsible for the lack of bonuses and fun times for the rest of us normal players.

And using CasinoMeister as a THREAT - only serves to make the CM forum look like MUSCLE for the Mafia.

Which - loses it's overall PROFESSIONAL effectiveness for the rest of us - who believe CM is here to help us.

 

[susanjbo]

Do I personally think you're a scam artist?

I don't know you - but with the information provided - it does sound like it's a possibility given that they don't want to give you an account because both of you live in one household. and it sounds like they were aware of it.

.

Please leave your opinion to yourself, its not productive, nor is it relevant to the initial posting. Its obvious you didnt read my last post! Did you! To say we should just sit back and let these casinos bend us over just shows that you really dont care how a casino treats you.

"ITS MY MONEY RALPH And you are basically saying that we should ignore the information provided to us here at casinomeister and not send feed back to all members here to INFORM them about their conduct. By that assumption you are stating that casinomeister should not be used at any level as a inform base to play at casinos. Is that correct?

May I suggest you read the original post, and the secondary reply and then make a judgement call on the information provided based on fact and not adulterate your postings with accusations resulting from incorrect information? By stating I/we are scam artists just shows you are not objectionable and show your opinions to be baseless, untrue and in my opinion are just downright rude!

Casinomeister has my opinion noted here in the forums and the session chats where sent to him for his consideration. Its not up to me to try and convince him how to react to the chat session nor will I tell him how to suck eggs, nor will I kiss any ass, I will however provide members here with information I have at hand. His opinions are his, Ive responded to what I consider his misinterpretations. What are you basing yours on?

 

[WagerWitch]

Fair Enough to say I may have mis-judged you PERSONALLY based on the information I read.

Fair enough that YOU ARE RIGHT - CasinoMeister Forum is used to provide UP TO DATE INFO on casinos.

However - the other thing CasinoMeister is ALSO - besides being a Player Advocate - is a FAIR Forum to all sides from the player to the casino.

This means - Both sides MUST be represented to be fair.

The knowledge that someone shouted out "I'm Gonna tell CasinoMeister On YOU!" is tatamount to me like a little child saying "I'm gonna tell Mommy on You!"

But it also is a way of blackmailing.

Now - You are RIGHT - I do NOT know you.

But I do know that you were very upset.

And you admitted that at the 4th conversation - where you did NOT get a bonus ---- in the time frame that you wanted it in... that you did get rude.

Am I correct?

To me getting rude at all - means that you have lost control. Whether it be of yourself - the conversation - or the ability to control the other person.

Because you were NOT getting a bonus - that the casino has EVERY right to deny at any time - (at least MOST CASINOS do have this in small print) - you got upset.

And you admit that you said you were going to tell CM on them.

That's not appropriate behavior ANYWAY.

Does that mean you are an EVIL SCUMBAG????? No... I didn't say that.

I said - given the information that I had --- Based on what I was seeing - that appeared to be the actions of someone who had either a gaming problem or someone who was trying to scam the system.

I don't know you.

RIGHT?

We agree - RIGHT?

I am not trying to defame you - in fact - I probably could like you a lot. I also think it takes a lot of guts to say what you just said... LOL.

I am just saying the actions I have been told about - don't look good.

Imagine it from the Casino's point of view... OK?

Imagine now - that this casino deals with hundreds of people like that daily.

Now --- one more person comes screaming about Casinomeister... At this point the casino starts rolling their eyeballs and CasinoMeister's effectiveness has literally been shot out the window.

It should never be a threat...

Your next course of action SHOULD HAVE BEEN: A) Either a post in the bonus issue area (this one) or B) a PM to the manager here (if there is one) or C) a PM to Max or Bryan to check it out.

OK?

I think we need to treat the casinos the way we want to be treated.

 

[susanjbo]

And you admitted that at the 4th conversation - where you did NOT get a bonus ---- in the time frame that you wanted it in... that you did get rude.

Am I correct?

.

No, Again i will state, they stated clearly the bonus was instant, not me.

And yes i agree, i am addicted to gambling, the same way im addicted to ebay, emails, torrenting and many other web based facilitys. Again, irrelevant to the topic!

 

[WagerWitch]

But - because your account got flagged (which DOES sometimes happen to even innocent people) the bonus was not provided instantly.

Instead of waiting - it appears you got very upset - correct?

If it were me - and this is just me... I would have shut the casino down - gotten my deposit refunded - and not played there again - until they apologized.

I have better things to waste my time on - better casinos that will treat me GREAT.

 

[uungy]

OK - I can still UNDERSTAND being Frustrated.

I can still understand BEING UPSET to the point where screaming or being rude would come across my mind.

That is generally WHERE "I" terminate the conversation - without any prelude to saying that "I'm going to throw you to the wolves and tell on you to CasinoMeister".

The Casinos truly DO NOT CARE.

If you haven't noticed lately - 80% of them - IN MY SINCERE OPINION - have become arrogant and money hungry only. Customer service fell by the wayside a long time ago.

And if the Casino Reps are not RUDE to you - getting rude back to them isn't going to do anything but give them a rough day.

They are doing what they get paid to do - answer questions - pass on information. They are the go-between - and NOT the management.

I would have withdrawn my money - and totally erased the casino from my computer.

Bonuses are ALWAYS up to the casino - The casino ALWAYS reserves the right to refuse service.

Bonuses are not a God-Given Right.

To be angry at a casino for not providing a bonus - is not appropriate. Deal with it appropriately by withdrawing your money - and turning off the casino.

Simple.

Don't play the casino.

There are hundreds of other casinos which WILL Provide you bonuses.

And several of them will allow 2 players in ONE household.

Keep in mind - you or your spouse could have played at a "sister" casino - in which case your computer would be documented on ONE - and using another name - on the other would have RANG BELLS.

ONE way to avoid this is to have 2 computers. But you still have to be careful because casinos are looking for people who ARE scamming casinos in this manner.

I still think you owe ANY casino rep that you may have gotten nasty with - an apology.

I still think using CasinoMeister as a THREAT - EVER... At any time - is WRONG.

It's bad business.

Do I personally think you're a scam artist?

I don't know you - but with the information provided - it does sound like it's a possibility given that they don't want to give you an account because both of you live in one household. and it sounds like they were aware of it.

UUNGuy - I don't think most of the casinos care. I think the ONLY thing they care about is money - and whether or not you are going to deposit again.

My main rant above was the USAGE of CasinoMeister in a THREATENING MANNER.

As if: "If you don't do what I want - I'm gonna tell CasinoMeister on you".

My personal belief is that the threat is PETTY -and using it - lessens the actual leverage CasinoMeister as a forum has. It's not a THREAT - It's someone having a hissy fit.

Actually Posting - without giving ANY notice is most appropriate, in my opinion. And ONLY AFTER --- and I do mean AFTER --- your head has cooled off and you take personal responsibility for your own actions first.

See UUNGUY - it is players who cheat bonuses, players who scream when they don't get their way, players who abuse casino reps ---- those players are in PART --- responsible for the lack of bonuses and fun times for the rest of us normal players.

And using CasinoMeister as a THREAT - only serves to make the CM forum look like MUSCLE for the Mafia.

Which - loses it's overall PROFESSIONAL effectiveness for the rest of us - who believe CM is here to help us.

Take a break! Really, chill out a little.

The way I understood your post and took it as defaming earlier on to the OP.

I have said all along, don't come to any conclusions unless you have seen the chat yourself.

If a reputable casino offers a bonus or whatever, we are not discussing what the good given right's are, we are on a forrum here, and as a player the OP was stating that he/she deserves the bonus. Either you agree or disagree as far as the terms go. Thats how a reputable company is evaluated.

Being aggrevated is human nature, and some have better control, it makes no sense to say "you cant get angry...", if the OP deserved it, it can be aggrevating. I see no reason for stoking up the flames.

Players who scream do nothing to the bonuses a casino offer. They may get themselves barred or anything else, why should it effect anyone else. A casino will want a loyal customer, and trust me, I know that, nothing will get in the way.

As for using CM, its no mafia, its a discussion forum, and casinos can represent themselves, its not like anyone is going to do something which is irreversible. Besides using CM at an accredited casino, in itself is by no means doing anything, but saying "I will let the community know how I feel" and they can respond. In what way does it lose its effectiveness? exactly the opposite, a community based on players, is stronger than anything else, we are the ones that vote with our $$$

 

[Jasminebed]

Susanjobo, please forgive me for nominating Wagerwitches post. If I had waited until you rejoined the thread, I don't think I would have did so, but it was well written and made some valid points based on the information at the time.

I've been happy at bet365. I think I encounter the highest level of security at their casino that I have experienced.

I waited for the snail mail before I could make a second deposit. When I did want to cashout, they did not request documents, but I am aware they may at any time.

Playtech has some pretty cool games, and there are not many reputable choices.

I mostly play there without any bonuses, at least in part because they offer no bonuses on deposits under $50.

 

[WagerWitch]

Susanjobo, please forgive me for nominating Wagerwitches post. If I had waited until you rejoined the thread, I don't think I would have did so, but it was well written and made some valid points based on the information at the time.

I've been happy at bet365. I think I encounter the highest level of security at their casino that I have experienced.

I waited for the snail mail before I could make a second deposit. When I did want to cashout, they did not request documents, but I am aware they may at any time.

Playtech has some pretty cool games, and there are not many reputable choices.

I mostly play there without any bonuses, at least in part because they offer no bonuses on deposits under $50.

Thank you for saying that Jasmine.

I agree - With the information that I had at the time - the feelings were different.

However - I still say - TELLING A CASINO that isn't helping you get what you want right at that moment that you're going to post at CM is NOT appropriate.

I stand by that.

I still don't know you - but I apologize if you feel I was Degrading you. The information that I had at the time - led me to comment ON THE ACTION - and NOT the person.

I do hope you understand what I mean by that.

And Jasmine - I appreciate your nomination based on the grounds that it was well written - and I humbly thank you from the bottom of my heart for the nomination on those grounds.

 

[WagerWitch]

Take a break! Really, chill out a little.

The way I understood your post and took it as defaming earlier on to the OP.

I have said all along, don't come to any conclusions unless you have seen the chat yourself.

If a reputable casino offers a bonus or whatever, we are not discussing what the good given right's are, we are on a forrum here, and as a player the OP was stating that he/she deserves the bonus. Either you agree or disagree as far as the terms go. Thats how a reputable company is evaluated.

Being aggrevated is human nature, and some have better control, it makes no sense to say "you cant get angry...", if the OP deserved it, it can be aggrevating. I see no reason for stoking up the flames.

Players who scream do nothing to the bonuses a casino offer. They may get themselves barred or anything else, why should it effect anyone else. A casino will want a loyal customer, and trust me, I know that, nothing will get in the way.

As for using CM, its no mafia, its a discussion forum, and casinos can represent themselves, its not like anyone is going to do something which is irreversible. Besides using CM at an accredited casino, in itself is by no means doing anything, but saying "I will let the community know how I feel" and they can respond. In what way does it lose its effectiveness? exactly the opposite, a community based on players, is stronger than anything else, we are the ones that vote with our $$$

Actually - please forgive me if I disagree with you to some quantity. OK? Please do NOT take this personally.

These are ONLY my opinions - and my thoughts on this:

CM is a forum where we have strength based on interaction between players and casinos via the forum board and/or Max and Bryan.

To "threaten a casino" with BAD publicity in order to strong arm them into giving you what you want is NOT APPROPRIATE BEHAVIOR.

I'm sorry - there is NOTHING you can say to make me take that back - nor think differently.

If you threaten to USE CasinoMeister Forum as a wedge to drive home your point - you are making a promise that you (A) Cannot keep (B) Have NO Right to do (C) Being a snotnosed buffoon

This is NOT a forum used to strong arm a casino.
This is NOT a forum that a casino should feel does NOT represent the casino.

Keep in mind 2 things:

1) Bryan represents BOTH players and casinos.
2) If I am NOT mistaken - Bryan earns monies via the casinos --- AND I HIGHLY DOUBT he makes monies from the players.

By threatening to criticize a casino IN BRYAN'S FORUMS - You are undermining Bryan.

If it is THAT Serious of an issue - then it should be presented to Bryan (or Max) via a PAB - or another more appropriate way.

This is COMMON BUSINESS ETIQUETTE.

You step way over your boundaries if you are using CasinoMeister's "NAME" in order to do your own business.

You are talking about a BONUS ISSUE.

Did the person have the right to the bonus?

Yes or No

I DO NOT KNOW.

But I do know that there is no reason on God's Green Earth for someone to get upset about NOT getting a bonus - and threatening to tell everyone over at "CASINOMEISTER FORUMS" because they didn't get the bonus.

Bonuses are at the WHIM of the casino. Almost every casino has the "MANAGEMENT RESERVES THE RIGHT TO REFUSE ______" etc. clause.

When you use the terms "I AM GOING TO TELL EVERYONE AT CASINOMEISTER" --- what exactly is your purpose for doing this?

To let other players know - so you are in effect possibly HURTING the business at that casino... RIGHT?

Or do YOU really just want your issue resolved to your satisfaction?

If you're out to hurt a casino based on a bonus issue - then sheesh - hope I never get on your bad side - because that's pretty cut-throat.

If you just want it solved to your satisfaction - then WHY bother to mention the CasinoMeister name at all?

I have no problem of CM being a place where differences between players and casinos can be resolved - however - don't get all unrealistic on me... PLEASE.

You don't have the RIGHT to use the CM name - it is not YOUR forum.

We are players - they are casinos.

There are APPROPRIATE WAYS to do things - and threatening a casino with tattle telling because you aren't getting your way - is NOT one of them.

Maybe I am not explaining myself....

Hmmm...

How about this example:

You're at work... You are going to your work's cafeteria. You have a coupon for lunch.

The coupon is only valid for one lunch for ONE PERSON from your office - but the cafe lady says:


"Hey - this machine isn't taking this coupon? I'll have to check on it - It's only for one person from your office - and well - I'm sorry - You won't be able to use it for a couple more days - until we get this cleared up.

You argue...

You say: "THAT Coupon right there *pointing* says I can have ONE free lunch - I WANT MY LUNCH right now."

The lady politely declines and says: "But I can't give it to you right now - I'm sorry - It has to go through the machine to be credited - so I can't do it since the machine isn't accepting it - and I don't know why it isn't --- so I have to check with my boss, and we have to look over the paperwork - I'm not sure that this coupon for the lunch is VALID for you... I just don't know until we get this cleared up. Would you mind waiting for a few more days? Please present it in a couple of days."

You get angry: "NO! I want it RIGHT NOW DANGIT *few other choice words hurled at the lunch lady after 4 discussions*"

The lady then replies: "I am so sorry, there really isn't anything I can do about it - the machine isn't accepting it - and I don't have the authority to fix it. The managers will look over it to see what can be done in a day or so. OK?"

Finally out of Anger: "Well - I'm just going to call the HEALTH DEPARTMENT and My Boss - and close you down."

------------------------------------

That is very similar to telling a casino that you are going to post your situation on CasinoMeister Forum.

You are telling them that YOU ARE THREATENING THEM.

Maybe I'm wrong in my way of thinking...

Maybe it's true that I judged the OP by the information I had at the time...

But - I STILL THINK using a THREAT about the CasinoMeister Forums to a Casino is NOT APPROPRIATE.

You undermine CasinoMeister and the Authority that you have to use that as leverage is not acceptable.

Maybe I'm wrong... I don't know...

But I don't think so...

If this were MY forum - and someone came in - and I found out that they had USED MY GOOD NAME - to THREATEN someone with ---- I WOULD BE FURIOUS.

 

[The Dude]

The bottom line is that both susan and her "husband" were told that they (the casino) needed 48 hours to process their IDs - once processed, the bonuses would be awarded. So what is the big deal?

Why get rude with a customer service rep because of this?

@uungy - no one deserves a bonus, the question is if a person qualifies for a bonus. And my comment that you should know about the problems of multiple accounts on the same computer wasn't insinuating that you have them but that you know via being a seasoned player that this is a problem.

Susan and her husband use the same computer - so yes, this will cause any casino to do its due diligence. To get bent out of shape about this is just being a pain in the ass. What do you expect? Red carpet treatment? Casinos are hit up daily massively by fraudsters opening multiple accounts - and they will investigate these accounts when the red flags appear LIKE BEING ON THE SAME COMPUTER.

Bet365 has not done anything wrong as does no deserve to get beat up like this. This is ridiculous.

Since you've already submitted your IDs to the casino, I'll see if they've been processed, and maybe you'll get your bonus sheesh!

 

[chuchu59]

I think... And this is just my opinion only... That player politeness is a MUST.

It's like being rude to a waiter or waitress... Sure, you're paying for their services and you might leave them a tip...

But if you're rude - YOU REALLY DO NOT KNOW WHAT THEY MIGHT BE PUTTING IN YOUR FOOD OR DRINKS.

*giggle*

I never did anything to rude customers when I was a waitress - but a long time ago - when I was VERY YOUNG and was once a waitress - one of my co-workers once put her pubic hair in someone's dinner - (so she said) - and I've heard other horrible "stories"... So it doesn't PAY to be rude to people.

And being rude to a Casino Rep... Hmmmm... Wow - I've only seen one case where the Casino Rep deserved all the rudeness in the world...

THREATENING TO PUT THEM UP ON CASINOMEISTER???!!!!!????

What the heck...

First you are assuming that the casinos actually care.

Second - that is absolute BLACKMAIL...
(IF you don't give me what I want - I'm gonna do ________)
Don't ever demand someone do something with a THREAT... Threats are absolutely USELESS... If you are going to do something - just do it - don't sit there and be an absolute whiney baby and threaten some sort of action - just do the action.

Third - If you were rude to the casino rep - you deserve whatever happens to you. Those people work hard, long hours. They deal with PUKES like you all day. People demanding, people screaming - people threatening this or that.

FOURTH... I agree with Bryan - ANYONE who threatens a casino - no matter how bad they are with Casinomeister Action OUGHT to have their membership to both the casino and CasinoMeister revoked.

Handle your own affairs - and don't USE CasinoMeister as leverage - that is absolutely ridiculous.

If you can't come to common ground with a casino on your own terms - don't threaten or scream CASINOMEISTER in their faces...

Fact is - if you're going to come here and post about it - PRE-WARNING the casino of this is silly. Personally - if they are a bad casino - post it... If they are a good casino - Post it... But if you have a complaint that is VALID (unlike this one - where obviously the husband and wife are tag-teaming the casino - and the casino flagged their accounts - and the couple can't wait for their bonus ---- WHICH IS SCREAMING one of two things to me: SCAM or SERIOUS GAMBLING PROBLEM...) if you have a VALID complaint - then - by all means post it.

Sigh...

Dude - CasinoMeister IS leverage... But if people use them as a CROWBAR to get what they want - then you little people are making this into a WAR...

And a Mafia type one at that.

And you're not doing the entire community ANY favor by doing that.

TO the OP:

I think there is more than meets the eye in this situation.

A) Either you and your spouse/roommate/etc. are SCAMMING the casinos...

or

B) You guys have a SERIOUS gambling problem and this bonus meant something so desperate that you could not help your insane outburst...

Either way - Using CasinoMeister in such a Mafia mentality is WRONG...

Well, this aint only your opinion but mine as well and I believe a host of other players. We all comment on the rude behavior of support staff but some think it's a heavenly right for players to be rude to CS staff. Whatever happened to good manners? Even if the player has done nothing wrong being rude will not help his/her case. For a start I hope that someone can change the title of the thread. It's really misleading and brings to mind the docs/info that some Rival casinos require before processing a cashout.

Actually, I dont really understand why Bet365 would purposely stop the instant crediting of bonuses. What would they gain from that? Frankly, I would love to see the chat. Will the OP agree to that.

 

[susanjbo]

Beg to differ.

Just to clarify meister, only one of us has ever signed up to this casino. Who are their sister sites if the red flag was raised. That information may shed some light to all this. If so, I wish these casinos would disclose their associations prior to them wasting our time. And to avoid such issues, which i assume is just your asumption as none of us really know. And to say they have done nothing wrong well I beg to differ, Dont tell me one thing then do the opposite. As for the bonus, not interested, I requested my account closed after the chat session. Let them keep my bonus, just another casino added to my personal list of rotten tomatoes. And another casino that members can filter should they choose too.

 

[The Dude]

Just to clarify meister, only one of us has ever signed up to this casino. Who are their sister sites if the red flag was raised. That information may shed some light to all this. If so, I wish these casinos would disclose their associations prior to them wasting our time. And to avoid such issues, which i assume is just your asumption as none of us really know. And to say they have done nothing wrong well I beg to differ, Dont tell me one thing then do the opposite. As for the bonus, not interested, I requested my account closed after the chat session. Let them keep my bonus, just another casino added to my personal list of rotten tomatoes. And another casino that members can filter should they choose too.

You sent me a chat between you and support and your husband and support - two people, two user names...

So get your story straight please.

From Susan:

my meister account susanjbo


the several online chats are amusing. I dont know how you gave them the tick of approval but i thought seeing as my husbands name is all over this ill let you have a look at it. Just a look!


Amanda: Hi there, I'm Amanda from the Casino Rewards Team. How may I help you?

susan's user name: ok, ive sent u my docs
susan's user name: can u add my bonus now please
Amanda: That's great, as soon as your account is verified, we can add any Bonus's accordingly. this could take up to 48 hours.
susan's user name: what do u mean verified?
Amanda: I can asure you that you will recieve your Opening Bonus 100% Match Up !
susan's user name: Well id like it now please. you have the details.
Amanda: I don't have the authorisation to add this, our verification team will inform us as soon as possible. But for further information you can contact Customer Services HERE.
susan's user name: Why cant you contact them.
susan's user name: what sort of casino you running here? Your supposed to be accredited by casinomeister.

And then this goes on - Susan berating and threatening the casino with bad press.

The next chat session - the one she referred to as her husband's:

Suyenne J: Hello, welcome to Live Chat. How may I help you?

husband: ok, did u get my details?

husband: xxx account

Suyenne J: Are you referring to verification of your account?

husband: thats correct. u have what u asked for

Suyenne J: One moment please.

Suyenne J: This will take up to 48 hours.

Suyenne J: Is there anything else I can help you with today?

husband: where on your web page does it state 48 hours, and why was i told by YOUR onlin chat bonuses where instant?

husband: This was prior to me signing up.

Suyenne J: Verification of documents have a time frame of up to 48 hours.

husband: I checked your conditions with your rep before i signed up.

Suyenne J: I can only inform you if your account has been verified.

husband: whatr rubbish.

husband: its a sign up bonus

Suyenne J: I regret you feel this way.

husband: not a blood transfusion

husband: regret, you will regret this conversation. i suggest you read casinomeister forum very shortly.

And this spirals into another PITA customer experience. There are two chat sessions like this.

So what is your story exactly? You and your husband sign up, submit your IDs, and wait for your bonuses?? What have I gotten wrong here?

Or is the first chat session your husband's and he has two accounts (there are two user names being used. What's the story??

And by the way, since you've decided to bring this here to Casinomeister, we're going to finish this okay? I want to know exactly what happened - and the casino will fill us in as well I'm sure. Just waiting for their response at the moment.

 

[WagerWitch]

OK Susan.

After reading most of your posts on CM - I have come to the conclusion that you enjoy playing - but you are a BONUS HOUND. I have also noted that if you are unhappy with the bonuses not being offered, etc. You choose to complain here about them.

In other words - in order to keep playing you feel that casinos SHOULD provide players bonuses.

THIS IS NEITHER GOOD NOR BAD - in my humble opinion.

Now - knowing this... IF I were you...

I would find a casino that you feel comfortable playing with (the software platform)...

I would talk to the casino rep here... or at the casino - PRIOR to depositing.

Explain exactly what you expect from the casino: BONUSES after XXX$$$ amount of playing - see if they will agree with you.

THE ONLY CASINO I KNOW THAT GIVES BONUSES EVERY SINGLE DEPOSIT until you cash out more than you have deposited is CLUB WORLD CASINOS.

Once you withdraw more than you have deposited I understand that bonuses stop coming to you.

NOW - knowing this about you - it makes more sense that you get upset so easily.

However - YOU MUST KNOW - not everyone in the gambling industry agrees with bonus hunting - bonus demands and bonus playing.

I like bonuses - but I do not demand them - I ask for them - I beg for them - but if I don't get them - I'm not going to get upset... I don't make a scene - I just close my account quietly and NEVER play there again.

Anyhow - if you approach the casino ahead of time - you might know what to expect instead of being sideswiped.

I realize you did - indeed talk to a CSR prior to depositing - they advised you they would credit your account in a couple days time DUE TO THE FACT THAT YOUR ACCOUNT had red flags that they had to investigate.

Well - that means - that you should get your bonus --- albeit just a little later than you expected - And that might mean you might get a little extra on top of it for the delay - especially if you asked really nicely.

Unfortunately casinos all have rules that they have to abide by.

YOU - might be an honest player - YOU might be a loyal player - but daily they have hundreds of SCAM artists making bucks and theiving from them - and they sometimes have to screen out people.

Patience might have worked to your advantage in this situation.

A patient check in every day - staying all smiles might have gotten you a lot more for the bonus amount...

Especially if you kept the chit chat light and airy - and understanding... Granted they might have decided in the opposite direction - but IF they had decided to grace you with a bonus - they might have added some to it.

Sugar gets more flies... than vinegar... Trust me on this one.

 

[RobWin]

From Susan:


Quote:
my meister account susanjbo


the several online chats are amusing. I dont know how you gave them the tick of approval but i thought seeing as my husbands name is all over this ill let you have a look at it. Just a look!


Amanda: Hi there, I'm Amanda from the Casino Rewards Team. How may I help you?

I thought this was about "Bet365"/ Where or how does the "Casino Rewards Team" come into play here? Did I miss reading that one somewhere here in this thread..

 

[WagerWitch]

OH WOW - Meister - thank you.

Showing the TRUTH is painful - however good to know.

UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?

 

[chayton]

I thought this was about "Bet365"/ Where or how does the "Casino Rewards Team" come into play here? Did I miss reading that one somewhere here in this thread..

I wondered that too - isn't Casino Rewards an MG group?

 

[jas2587]

I wondered that too - isn't Casino Rewards an MG group?

yes they are MG
it is looks like they might do this often an submitted the wrong chat to Bryan

Cindy

 

[susanjbo]

The user name and my husbands name are one and the same. As such you received my email with his name clearly shown on each session transcript.

How are you now assosiating me with the chat sessions when you have the details in my email i sent you. I thought it was obvious from the email reply you sent me that we were talking about my hubby account!

At the end of the day, still one account at BET365 - PERIOD!

 

[The Dude]

Please don't confuse "Casino Rewards" affiliate program with Bet365's casino rewards promos. The chat operator refers to Casino Rewards Team with a link to a bet365 chat window. Confusing? Yes, I know. But that's life in the marketing world

 

[chuchu59]

A technical question here. Unless both Susan and her hubby registered at Bet365 before depositing surely one of them should have gotten the instant bonus.

 

[The Dude]

The user name and my husbands name are one and the same. As such you received my email with his name clearly shown on each session transcript.

How are you now assosiating me with the chat sessions when you have the details in my email i sent you. I thought it was obvious from the email reply you sent me that we were talking about my hubby account!

At the end of the day, still one account at BET365 - PERIOD!

There are two chat sessions with two user names - the way I read the email is that there are two accounts, your's and your hubby's.

Then why didn't your husband email me or post this stuff here? He has an account in the forum. What's up with that?

You aren't making this easy to figure out. The whole thing is rather cryptic if you ask me.

 

[susanjbo]

Ok, fair enough. If he wasnt so lazy he would bother to log in and have his say. But I would dread hearing his terminology.

The two online chat services are not associated with each other. As you will see in the transcripts the first operator asks you to "CLICK HERE" On the second chat session you have to nominate a screen name. Its now obvious that the two ONLINE chat services they offer are no was connected with each other. The first online operator makes clear reference to that by asking clients to CLICK HERE"


Id ask them to issue you with the first chat session as well. The one that shows the operator state that bonuses are instant.

 

[uungy]

The bottom line is that both susan and her "husband" were told that they (the casino) needed 48 hours to process their IDs - once processed, the bonuses would be awarded. So what is the big deal?

Why get rude with a customer service rep because of this?

@uungy - no one deserves a bonus, the question is if a person qualifies for a bonus. And my comment that you should know about the problems of multiple accounts on the same computer wasn't insinuating that you have them but that you know via being a seasoned player that this is a problem.

Susan and her husband use the same computer - so yes, this will cause any casino to do its due diligence. To get bent out of shape about this is just being a pain in the ass. What do you expect? Red carpet treatment? Casinos are hit up daily massively by fraudsters opening multiple accounts - and they will investigate these accounts when the red flags appear LIKE BEING ON THE SAME COMPUTER.

Bet365 has not done anything wrong as does no deserve to get beat up like this. This is ridiculous.

Since you've already submitted your IDs to the casino, I'll see if they've been processed, and maybe you'll get your bonus sheesh!

By no means, and as previously stated clearly, do I think rudeness gets you anywhere, and is not the correct way to get around things. Is that a reason to refuse a bonus as "some" have stated? In my opinion, NO! If its a fraudlent case, then fair, but I am only responding to the main issue that I feel is at hand, that is that 1) people are jumping to conclusions, 2) just because someone is rude, it doesnt mean they should get refused a bonus they qualify for

I am not in the affiliate or Meister market, so cant say what I think the problems are in regards to fraud. I wont and cant comment on things like that. I tend to try and base myself on facts, not imaginary figures and assumptions. If a casino suspects me (cant remember when had that last) of some accounting problems, I send in ID and wait. I have no issue with that. I know there is a problem, and thats all I can say.

Well, this aint only your opinion but mine as well and I believe a host of other players. We all comment on the rude behavior of support staff but some think it's a heavenly right for players to be rude to CS staff. Whatever happened to good manners? Even if the player has done nothing wrong being rude will not help his/her case. For a start I hope that someone can change the title of the thread. It's really misleading and brings to mind the docs/info that some Rival casinos require before processing a cashout.

There is a differance between a player and casino staff being rude. A player is the one playing, it doesnt mean its right to do it, but come on, its worlds apart. Also don't use a blind vote "as well and I believe a host of other players", having your own opinion is fine, but baseing it on "I believe others " doesnt strengthen an opinion, its a pressure tactic.

UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?

I still dont see any blackmail! Thats not mafia style either. It may sound rediculous to me to what the OP put in the chat, but to use the community this way, seems fine. OP wanted the community to know how he/she felt publicly, and let the community know the way he/she was treated. I think it could have been re-phrased, and some others would post here without even telling them, but there are different ways round things. Everyone to their own. Some vent what they will do, others are more placid.

Another thing, you seem to have a hidden agenda, whether you dislike bonus players as it effects your affiliate income, or because you dont want it to affect your bonuses, whatever it is, a reputable company should honour the terms, and thats what you should be standing with (IMO). It selfish to keep stating "its effecting us, so why should you get the bonus, if you just play for the bonuses". This is about being trustworthy and honest, and keeping to terms. besides, why would you play in casino that dont stick to their terms?

Lastly, please cut out the name calling and accusation what kind of player the OP is. It doesnt benefit anyone, and doesnt add or take away from the case, its just offensive. It doesnt add to any side, and just aggrevates the OP (I think)

There are two chat sessions with two user names - the way I read the email is that there are two accounts, your's and your hubby's.

Then why didn't your husband email me or post this stuff here? He has an account in the forum. What's up with that?

You aren't making this easy to figure out. The whole thing is rather cryptic if you ask me.

The OP seems a little unclear, and from the most recent post, it seems that the 2 usernames that you see (from my understand of this cryptic and unclear case) one is the casino username, the other one is the alias in the chat. OP please correct me if I am wrong.

 

[WagerWitch]

Ahem...

Quote:
Originally Posted by WagerWitch View Post
UUnguy - do you still think it appropriate the way that CM forum was used for leverage now that you see the chat transcripts?
I still dont see any blackmail! Thats not mafia style either. It may sound rediculous to me to what the OP put in the chat, but to use the community this way, seems fine. OP wanted the community to know how he/she felt publicly, and let the community know the way he/she was treated. I think it could have been re-phrased, and some others would post here without even telling them, but there are different ways round things. Everyone to their own. Some vent what they will do, others are more placid.

Another thing, you seem to have a hidden agenda, whether you dislike bonus players as it effects your affiliate income, or because you dont want it to affect your bonuses, whatever it is, a reputable company should honour the terms, and thats what you should be standing with (IMO). It selfish to keep stating "its effecting us, so why should you get the bonus, if you just play for the bonuses". This is about being trustworthy and honest, and keeping to terms. besides, why would you play in casino that dont stick to their terms?

Lastly, please cut out the name calling and accusation what kind of player the OP is. It doesnt benefit anyone, and doesnt add or take away from the case, its just offensive. It doesnt add to any side, and just aggrevates the OP (I think)

FIRST:

I am an affiliate - but in NO WAY, SHAPE or FORM does that AFFECT how I feel about this - and that was VERY WRONG of you to even mention.

I take that personally - as if you have something against AFFILIATES.

If you will NOTE... My site is SCREAMING full of FREEBIES. I am a player's affiliate.

And if you look at how "MUCH" money I've made in the past 3 years - you would laugh and wonder WHY I bother to put the time and effort into my affiliate site. Let's just say - less that 20.00 a month --- and I only made 3 months worth of payments - although - that is NONE OF YOUR BUSINESS - I am very transparent. AND I HAVE NO HIDDEN AGENDAS - not here - not there - not anywhere in my life.

I never called the OP anything.

I said her actions appear.

There is a HUGE - VAST - Difference.

Using the CM FORUM as leverage is --- INDEED Mafia style - and Bryan has ALREADY stated that it is NOT TO BE DONE.

Or did you miss that???????? You might want to go back and read that.

Are you saying that the owner of the forum doesn't have a say in how his forum is used?


And Lastly - the reason I dislike people who put up big stinks about GETTING bonuses....

Because THEY are the reason the rest of us REASONABLE and CALM - and patient people are getting less and less bonuses today...

It's just bad business.

And don't ever say I AM AN AFFILIATE AND HAVE ULTERIOR MOTIVES. Because it isn't true - AND there is no connection between liking or disliking people because of bonuses or lack of them - that's just PLAIN SILLY DUMB.

Seriously - that's more like Slander in the extreme - as most people here know me - and know exactly who I am - for OVER 10 years.

And you're saying this because I am backing the CasinoMeister Forum - and Bryan's wishes - over that of a player who just RUDELY told off a CSR?

Nope dude - sorry - I am a FAIR person - and if you treat me fairly - I will treat you fairly.

But I put myself in that CSR's position.

You OBVIOUSLY only chose to focus on a few words of what I said - and you did NOT read the WHOLE entire commentary.

I realize I WRITE A LOT... But if you are going to critisize what I WRITE - make sure you have the WHOLE shebang and not just snippets to mold around your own thought process.

Because YOU HAVE IT ENTIRELY wrong.

WHAT is wrong with someone calling someone OUT for being rude and for USING people/places?

What is wrong with our society that if we point out that there could have been better actions - there might have been better results?

We ALL observed how the OP was told to wait and then they would qualify for a bonus.

We ALL see that the OP initially was told - YES the casino bonuses are instant.

Yes --- We ALL see how the OP was put on HOLD with the bonus.

IS THE OP GOING TO GET THE BONUS?

Well - if the OP clears the check and balance system - then yes.

But if the OP doesn't - NO.

NOW - you're telling me the check and balance system isn't right?
That the OP has a right to mistreat someone because something about them flags the system?
That the OP is justified in using CM forum as a NASTY BITE to the casino?


Does the OP qualify for the bonus --- I dunno - but if they do - they SHOULD get the bonus.

This isn't about whether the OP GETS BONUS OR NOT --- if you read the whole story UUNGUY...

This is about the OP GETTING PISSED....

Because they didn't get it INSTANTLY.

The OP was told that the BONUS would be credited ONCE the clearance was met.

Something about the OP's account FLAGGED something which caused the casino to put the bonus on hold.

The OP didn't like that...

And proceeded to call the casino a bunch of not so nice things and then threatened to put the info on CasinoMeister Forum --- IN a way that sounds like the Casino "better shape up and do what the OP wanted."


Oh... and wait UUNGUY --- now the casino CHAT was the OPs HUSBAND...

Which is now brought into the picture.


Come ON UUNGUY --- how many times do you need to get kicked to realize that a DONKEY is kicking you?

Now --- I told you and I told the OP - based on the info I had - and the info we had - the OP seems (note seems --- not IS - Cause I dont know the OP) like they have no patience, are rude and completely out of line.

Did you read the whole commentary?

Meh.

I think not.

But I will say this.

I AM VERY FAIR - and if I am calling someone on something - and I am found to be wrong - I will gladly apologize - and ask for forgiveness.

If I am right - I WILL fight it to the teeth - like a pit bull - while everyone walks away bored to tears.

I'll agree that we disagree.

Should the OP get the BONUS???? That is the question.

If the OP's account clears the checks and balances - sure... give 'em the bonus no matter how badly they treated people... Yep - reward them - I have no problem with that.

But if they don't - then hells no... They shouldn't.

Bottom line is... No matter how badly they treated the CSR - no matter how much they abused their right to the CM forum... No matter how badly they misrepresented their situation to the CM forum... YES - IF they pass the checks the casino has put into place because of cheaters and people who abuse bonuses --- then YES - they should get that bonus.

Personally - it's a dead horse - cause I am assuming that you THINK it is OK to threaten a casino with CasinoMeister's Forum - by saying --- IF YOU DON'T DO WHAT I ASK RIGHT NOW --- I'm gonna post about it.

It's like saying to a girl --- IF you don't sleep with me right now - I'm gonna tell all your friends you let me go this far...

It's blackmail - plain and simple.

IF the OP had not said anything then came over here and posted something about the situation - I would have been absolutely more sympathetic.

But as it is...

I see and think - with the info that I have RIGHT NOW...

That the OPs husband dug his own hole.

 

[WagerWitch]

Bleccccccccch on this whole thing anyway...

This - in the scale of life - ranks about a ZERO - I just hate to be proven right...

Cause every time I am - it makes me believe in humanity - that much less.

Dude - the couple is abusing the system in some way - and if they AREN'T --- they are STILL ABUSING the CSR.

Neither should be tolerated.

Read through all of her posts on CasinoMeister.

The only posts they make are about Bonuses - and NOT GETTING them...

Obviously threatening other casinos with negative posts in the past have worked - otherwise they would NOT continue to do it.

Obviously in the PAST - the CasinoMeister Name meant that they got their way - and got a Casino to bend to their will - and their nasty one at that.

If I'm wrong - I'll publicly apologize....

But the more people use CasinoMeister on such PETTY BS - the LESS weight CasinoMeister will have when it comes down to the bottom line --- when we --- as gambler's really NEED THEM.

 

[GOCC]

To me this is going way over the top for someone who has been asked to wait 48 hours for their bonus. Not been told your not getting it, just please wait for your ID to be verified.

 

[Gogo]

I think that veryfication procces is main factor here, not grant bonus.
When account after sign up is verifyed then you can get bonus.
Instant bonus have nothing with veryfication process, its two difrent things.

My mother and I have fuly registered accounts in bet365 in one household.
I ask them is it permitted and they told me yes. I do not take bonus, but some time they offer me when I deposit funds.

 

[susanjbo]

Id rather some just stick to the issue here. The fact online reps at BET365 stated one thing and Bet365 did not abide. This thread has been taken over with fabrications. Seems some know more about the true incident than me. Please, while some are speculating, please display this weeks LOTO numbers so I may then praise your wisdom. I dont need to be told what some consider are my rights. And how they believe a casino should treat me. I expect only the best from any company or supplier that accepts or takes my money. I wont bend over to bully tactics, nor will I sit back and be shafted by any company just because I need to be seen to submit.

Then again its clear some have their own agenda. Their affiliation with casinos has clouded their minds and shows they cant be objectionable, more so use tactics to distract us from the issue at hand. That just gives us all a better indication how shifty these individuals can be, and their casino bonus structures are created to squander money from potential players are an indication what lengths they will go to SHAFT THE NEXT PLAYER>

 

[WagerWitch]

Id rather some just stick to the issue here. The fact online reps at BET365 stated one thing and Bet365 did not abide. This thread has been taken over with fabrications. Seems some know more about the true incident than me. Please, while some are speculating, please display this weeks LOTO numbers so I may then praise your wisdom. I dont need to be told what some consider are my rights. And how they believe a casino should treat me. I expect only the best from any company or supplier that accepts or takes my money. I wont bend over to bully tactics, nor will I sit back and be shafted by any company just because I need to be seen to submit.

Then again its clear some have their own agenda. Their affiliation with casinos has clouded their minds and shows they cant be objectionable, more so use tactics to distract us from the issue at hand. That just gives us all a better indication how shifty these individuals can be, and their casino bonus structures are created to squander money from potential players are an indication what lengths they will go to SHAFT THE NEXT PLAYER>

FACT: Every post on Casinomeister made by you is about Bonus issues - NOT getting them. Viewable by everyone.

FACT: Originally you stated this was about you - then you showed evidence or evidence was shown that this was your husband.

FACT: You were rude to the CSR

FACT: You were told you ONLY had to wait 48 hours to get clearance and then your bonus would be given to you.

FACT: You used the CasinoMeister Name to "THREATEN THE CASINO".


Do you deny ANY of these facts?

In my humble opinion - you're off base.

I think the casino offered you the bonus - but BECAUSE your account got FLAGGED - you were told you would have to wait for the bonus until you were cleared.

Personally - YOUR PATIENCE level needs to be checked - or your husbands.

YES - under normal circumstances - the bonus would have been INSTANT - but YOU and YOUR HUSBAND were flagged for whatever reasons.

Yet - you got upset because of this.

And you came here to post nasty things about the casino because you didn't get your way...

Just like you did in the other POSTS here in CasinoMeister.

You have not participated in conversations here at Casinomeister -- the only things you have posted on are Bonus issues.

FORGIVE ME AHEAD OF TIME - if I am wrong.

But the matter is very visible - and I don't think I'm offtrack with it.

You may be the most wonderful person in the world - and you probably are... But your actions were pretty uncomfortable to witness - and I - PERSONALLY - think you were in the wrong. (Or your husband - or whoever it turns out to be)

I think the casino was WILLING to give you the bonus - but you got angry (or your husband) - because it was NOT instantaneous... Because you guys got flagged.

And the bonus IS instant for everyone else.

SO your account(s) had a problem. It happens.

But you weren't willing to be nice about it.

And you WEREN'T willing to be patient.

Bottom line - IF YOU DESERVE the bonus - you were going to get it.

Issues beyond the CSR's control caused your bonus to be put on hold.

You weren't willing to be patient and understand that.

It isn't the casino's fault in ANY way.

AND I SAY THIS WITH THE INFORMATION THAT I HAVE.

And you say:

I wont bend over to bully tactics, nor will I sit back and be shafted by any company just because I need to be seen to submit.

You are (or your husband) are doing EXACTLY what you say you won't do.


Can you present ANY information that can prove this any differently?